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Customer Review Ratings
Average of 79 Customer Reviews
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Review fromCindy J
Date: 11/25/2025
1 starI wish I would have read all the reviews because it is the worst mistake switching. Onboarding is great but after that its crickets. You get no response from anyone. Too many issues we are having and no resolution.Review fromLucy P
Date: 11/19/2025
1 starTebra (Former Kareo) used to be a great company when we started with them over 15 years ago. Now the customer service is just horrible. No follow **** can't get though to a supervisor or a person in charge. **************** agents are often incompetent or even rude. The billing software is great but the service has become one of the worst I have encountered.Review fromreynw y
Date: 11/07/2025
1 starI have been working with Tebra for 6 months now. The service has been less than stellar. I am trying to get out of my contract. I have been ghosted, and all the emails sent to me are "no reply" emails. I am at a loss for what to do next. I want to be done with them.
Tebra
Date: 11/11/2025
Were very sorry to hear that you did not receive the level of support you expected. Providing excellent customer service is something we take great pride in, and we regret that this was not your experience. Were glad to know that one of our representatives was able to reach out and help find a resolution. While were sorry that Tebra wasnt the right fit for your practice, we truly appreciate the opportunity to work with you and wish you continued success in the future.Review fromSpencer P
Date: 10/30/2025
1 starI've had Tebra for about 1 year and their customer service is the worst I've ever encountered. No phone calls, pass the ***** no solutions. I run a family medical practice and was told our Tebra Payment compliance needed updated. We confirmed that we were using Tebra pay because it sounded foreign to me and the office management team. In order to reach compliance, they turned off our credit card processing ability to be "scanned." Now, not only can they not turn it back on, but we weren't using Tebra Pay in the first place. We're literally losing hundreds to thousands of dollars daily in co-pays and bill payments. I was told it could take 48hrs to investigate but they were not sure what was wrong or how to fix it. This is one of many issues I've had from data migration to billing compliance.Tebra
Date: 11/07/2025
Were sorry to hear about the difficulties you experienced with payment processing. Providing exceptional customer service is very important to us, and we regret that your experience did not reflect that standard. Were glad to know youve connected with one of our representatives and that your payment processing is now working properly. Thank you for taking the time to share your experienceit helps us continue improving the quality of our support.Tebra
Date: 11/07/2025
Were sorry to hear about the difficulties you experienced with payment processing. Providing exceptional customer service is very important to us, and we regret that your experience did not reflect that standard. Were glad to know youve connected with one of our representatives and that your payment processing is now working properly. Thank you for taking the time to share your experienceit helps us continue improving the quality of our support.Review fromTracy W
Date: 10/02/2025
1 starI signed up for services with Tebra, hoping to get customized support for my Concierge medical business, but unfortunately, my experience has been disappointing from the start. When I first spoke with the representative, I was told my services could be tailored to meet my specific business needs, and I would receive training and ongoing support. My staff and I sat on a few training calls, and we all knew this service would not work for the business. The trainer could also not figure out how to make my business model or customization work. The trainings were not completed, nor did I use any of their services. I have been billed monthly for nearly a year. I tried to cancel or at least not have to pay for the entire 14 months, but to no avail. Secondly, I recently ( Sept 29, 2025 ) received a notification that an A2P compliance fee would be billed to my account. Again, explaining that I have never used the service, I will not be signing anything approving this charge. My new bill came out, and behold, the " Telecom Messaging Compliance (A2P) " fee is being charged to my account. I never opened the email or approved anything. I was told by a representative, everyone gets charged for this; maybe they do, but I did not, and will not sign anything referencing this fee. I believe the company misrepresented what they offer, their capabilities, and did not provide the value promised. I hope this review helps others make more informed decisions. I'm still waiting to resolve this matter fairly.Tebra
Date: 10/08/2025
We regret to hear that Tebra was not the right fit for your practice. We appreciate the opportunity our representative had to connect with you and provide assistance with your account. Your feedback is very important to us, and we will carefully use it to strengthen our sales and implementation processes to better support our customers moving forward.Review fromKelly R
Date: 08/08/2025
1 starThe salesman lied to me to get me to sign a contract. I specifically asked if there was a cancellation fee and this was denied by their salesman ****** *******. Of course, I could not reach him when I realized the shell game, and it took a month of attempts via telephone and support requests to reach someone in customer service. They refuse to acknowledge that I've even reported the fraud, and are constantly harassing me with multiple emails and phone calls. They refused to stop the recurring payments, so I had to cancel my credit card to stop the fraudulent charges, and block the phone numbers and emails to stop the harassment. I will be reporting this to the *** as well.Tebra
Date: 08/18/2025
Were sorry to hear about your concerns regarding your sales representative. Please know that we take allegations of deception very seriously at Tebra and will be conducting a thorough investigation into this matter. We always encourage our customers to carefully review and understand their contracts prior to signing, as it is never our intention to mislead or misinform. Were also glad that a member of our team has already connected with you and is working closely with you toward a resolution.Review fromJaewoo P
Date: 08/06/2025
1 star******!The company is very cunning and not reliable.I initially signed up for the service few years prior under the company name Kareo which was later acquired by Tebra. Under Kareo, I had agreement to be able to submit patient billing claims without any limit which was later confirmed by a Tebra senior account manager via email. However, lately Tebra all of sudden changed their policy without any prior notice and would not honor their prior agreement. Probably Tebra feels that all my staff are used to using the Tebra software, the company believe they can jack up the subscription price. Now I regret that I started doing business with Kareo / Tebra.I hope this review helps ***************** to traps like myself,Tebra
Date: 08/18/2025
Were sorry to hear that youve had a less-than-satisfactory experience with Tebra. Were glad that one of our Escalation Specialists was able to connect with you and work on finding a solution together. Thank you for your patience and for partnering with our teamwe truly appreciate the chance to support you.Review fromStephen D
Date: 06/27/2025
1 starI was using Tebra for my rehab practice for 15 months. After deciding to close my practice, I requested to close my account. I was informed that my contract "auto renewed" the month before (no notification prior to this happening). I was informed that the early cancelation policy is that you have to pay for the full 14 months, which is in fact a no cancelation policy. Of course the service representative can't tell me what is the justification for 14 month auto renewal. Seems to be quite a scam they've worked out, and seems like the kind of thing class action lawsuits are made of.Tebra
Date: 07/09/2025
Thank you for taking the time to share this feedback. We sincerely apologize for the miscommunication about the auto-renewal of your contract and your experience with the cancellation process. We strive to provide clear communication and excellent customer service, and it's evident that we have fallen short in this instance. Your feedback highlights an area where we need to improve, and we are committed to addressing these concerns. Our records show that a member of our team has been in contact with you, and you have come to a resolution that is acceptable for both parties. Thank you for the opportunity to assist you.Review fromNick P
Date: 06/26/2025
1 starAbsolutely and overwhelmingly incompetent. It takes week to get any help from the support teams and if they actually do anything other than just claim they can't fix the problem it is barely a solution or even acknowledgement of the issue. The platform works about half the time, if you decide to leave for another platform they'll keep your ****** Business Profile essentially hijacked unable to remove your Tebra link. This is truly one of the worst companies I have ever had the displeasure of working with and we strongly encourage anyone looking at Tebra for their EMR to look at literally any other option. They will make exclusively make your life harder.Review fromJane A
Date: 04/18/2025
1 starPoor customer care support ******* services does not include instruction with results in changing the customers ability to use the services Poor attitude of support services Lack of communication after complaints Threatening responsesTebra
Date: 04/23/2025
Thank you so much for taking the time to speak with our representative and share your experience with our customer service team at **********************. We truly appreciate your honest feedbackit plays a key role in helping us grow and improve.Were genuinely sorry for the challenges you faced, but were excited for the opportunity to turn things around and make the rest of your experience a great one. Thank you for sharing your story with us.
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