Reviews

Review Details

• Review fromJenni S

  Date: 11/19/2024

  1 star
  Unable to resolve the overcharged amounts to my account & automatically resolved w/o any contact from customer service. I expect so much more from Tebra!!
  

  Tebra

  Date: 12/09/2024

  Thank you for sharing your feedback. We are sorry for the delay in receiving your credit. We are glad to see that one of our agents was able to contact you and assist with processing this credit. We strive to provide a seamless customer experience from start to finish and regret that we fell short in this instance. Your input is valuable and we will take that into consideration as we plan future enhancements.

• Review fromZiead H

  Date: 11/08/2024

  5 stars
  It is a great company, and we are happy with their services. They are quick to respond, they know their business and easy to work with.

• Review fromMarva L

  Date: 10/16/2024

  1 star
  I started with Kareo in 2018 and continued to pay even though my practice doesnt justify the cost. I contacted the company and spoke with ***** to negotiate a more reasonable fee for 5 patients! She pretended to helpful but was dishonest about what she could/would do, then ghosted me, refused to return my calls or answer when I called her. My card was stolen, so I used my credit card one month. I was CLEAR and told them not to use my card, that i wanted to speak with *****, first. I paid the month my card was stolen and called repeatedly but ***** ignored my calls and the co. refuses to negotiate a reasonable fee. On 10/11, they FRAUDULENTLY charged my Amex card $350. This company is dishonest and unethical. Nearly 80 complaints in 12 months is a HUGE red flag.
  

  Tebra

  Date: 11/22/2024

  We are very sorry to hear about your experience with Tebra. Our records show that a member of our team has been able to contact you to ensure that you are receiving the lowest price available for your needs. They have also been able to assist in updating your payment method on file. We are consistently working to improve our communication, and are sorry that we fell short in this case.

• Review fromConner R

  Date: 09/24/2024

  5 stars
  Great company to work with, quick response and great customer success managers! (Especially ***)

• Review fromJennifer B

  Date: 09/14/2024

  2 stars
  Do not go with Tebra! They took $10,000 from my special needs daughter. Salesman cld and since i pay her to do misc work in my office, she happened to answer the phone and asked for HER credit card number . From Oct 2022-May 2024 took over $10,000 from her bank account! They told her that they would design a website for my office. I never approved this! They didnt ask for my approval! They offered $1,000 - what a joke. She no longer has access to her money,

• Review fromsusan H

  Date: 09/06/2024

  5 stars
  We signed up with Tebra (When it was patient pop) several years ago. We went through our web page step by step to set things up. They made changes I felt needed to be done whether it be the wording or the color used. This is the best webpage we have had and I find it is easy to use to find what you are looking for. If I need changes (such as team pictures etc.) it is taken care off in a couple of days. I know I can email or call at any point if there is a problem and be connected with the correct person to handle what I need.

• Review fromDaniel B

  Date: 09/03/2024

  5 stars
  We have been a very satisfied medical clinic of Tebras since 2017. They have successfully managed our website and SEO ad words, which have resulted in many hundreds of new patients each year. Their ****** Local results have been amazing. They are fast and responsive to requests, and always look out for the best interest of our clinic. They have been especially innovative with our SEO and blogging services. Tebra has redesigned our look and services to keep it fresh throughout the years, and our patients are always happy with our branding. We are truly happy that they are one of our long-term vendors. We would recommend to any medical clinic that is wanting to grow and retain their patient base.

• Review fromErica G

  Date: 08/30/2024

  1 star
  So many bugs and glitches with their software after Kareo was bought by Tebra!

• Review fromEric N

  Date: 08/29/2024

  5 stars
  After many years and many digital marketing firms that never promised half of what they delivered, Tebra has stepped in and taken care of most of our marketing needs. They are quick to address any concerns and have improved our ****** rankings considerably.

• Review fromSheetal D

  Date: 08/16/2024

  1 star
  Unfortunately I signed a contract with Tebra back in April with the understanding they could do transfer from an existing account. It is now August and they were unable to deliver. They did cancel my contract however that took months to get done and they have been billing me for hundreds of dollars for months. Every time I would email the account representative they would tell me the credit will come through and I wont be billed. It never did so I disputed the charge and now theyre sending me to collections. I called , emailed, for days and days and cant get anywhere. This is so frustrating that they just keep billing on non-existent accounts.