Reviews

Review Details

• Review fromMelissa W

  Date: 08/02/2024

  1 star
  In trying to decrease my level of service with Tebra (we are winding down our clinic) I had to sit on hold multiple days for multiple hours. I was then told different information from different service providers about what was needed to end my service. Each time the answer was convoluted and hard to understand.The service providers then become extremely rude when I ask clarifying questions- they do not want me to ask anything. They insisted on saying the same confusing information again and again until my time to handle the situation was used up. When I finally thought I understood and had a good plan, they sent a follow-up email at my request with dates a month earlier than what we said. I then had to call back to get it corrected (another few hours of my time). They said they had corrected their error and I requested a follow-up email but this time never got it. They then turned off our services a month before we asked. Given I didn't have the follow-up email, I had to call them again. They said they had no record of my calls. They then said they would be happy to turn our service back on. A week went by without any changes. We are a medical office taking care of patients and this has been hugely problematic. I then called again to say please leave it off. In trying to convey this and clarify that we would not be billed, the person "helping" me, was talking and explaining a lot but nothing that had to do with my problem. He would not let me interrupt to try to bring the conversation to what I needed. He became extremely rude and controlling. I had to **** to interrupt him and finally get him to hear my problem and present an actual solution. When I requested he send me a follow up email confirming our discussion and solution he refused to put into writing what he verbally told me. When I insisted I wanted an email with our converesation in writing he said he would not do that and hung up on me.

• Review fromStacie A

  Date: 08/01/2024

  2 stars
  Tebra is a scheming company. When I called to cancel my subscription with them, they kept me on hold indefinitely at least 5x- I had to hang up after 30 minutes each and call back. They then told me that "a request has to be made 10 days prior, then 2 weeks prior, then 30 days prior." They refused to speak to me, and then took 2 weeks to close my subscription. Also "we do not work on the last two days of the month. So- requests made during that time will not be honored." My request was made 2 weeks ago in writing. All in all their customer service is not professional, they do not listen and are obviously trained in how to pacify people through coercion and lies. They then sent me an email stating that I still may be charged for an additional month. DO NOT USE them if you have any kind of business that you value.

• Review fromJeffrey A

  Date: 07/29/2024

  1 star
  The billing software ***** and they use misleading tactics to onboard you. Their is no try period so you are just **** with what they show you on the demo and not the real software. The customer service department is great with certain departments and horrible with other ones. I would get a response within 48 hours and other times it would take 2 weeks. Their are plenty cheaper alternatives then this product please avoid at all cost.

• Review fromSummer B

  Date: 07/16/2024

  1 star
  I am writing to express my profound dissatisfaction with Tebra. I initiated an account with them on 4/25/24, only to cancel it within four hours due to their failure to deliver on promises made during their demo. Specifically, their platform did not provide the behavioral health support that was assured to me by their sales rep, constituting a clear bait-and-switch tactic.Despite canceling my account promptly and using none of Tebras resources or services, I have been wrongfully charged $1,788. This charge was made against my card without authorization, despite Tebra's promise of a 60-day no fee sign-on period. I had even reluctantly agreed to pay a $250 settlement fee to resolve the issue, but this charge was never invoiced or processed.***** Fargo reviewed the dispute, found Tebra in the wrong, and reversed the charge. Despite this, Tebra continues to harass me with threats to send my account to collections and claims I am "lucky" to have the opportunity to resolve this. This ongoing harassment is wasting my valuable time and causing undue stress. As a healthcare professional, my time is crucial for attending to my patients, and Tebras unethical behavior has been a significant distraction and stressor.It is unacceptable for an EHR company, which should have its clients' best interests at heart, to engage in such deceitful practices. The hundreds of complaints filed against Tebra on the BBB alone in the past year reflect a troubling pattern of misconduct. Moreover, numerous forums and pages on Reddit and ******** are filled with similar Tebra horror stories.I demand that Tebra immediately cancel the unauthorized $1,788 charge, cease all further collection actions, and remove any associated fees. This behavior is not only unethical but also harmful to the very healthcare providers who rely on these systems to care for their patients.I urge the BBB to take serious action against Tebra to prevent them from continuing to rip off and mistreat their clients.

• Review fromBee S

  Date: 07/11/2024

  1 star
  I tried to terminate services with Tebra as i has decided to wait to open my small business due to the death of my husband. I was told that i could not cancel without paying a huge early termination fee. I explained that i had never used the services so there was no hard work involved with closing the account. The representative told me be careful what i sign and that i had to continue paying. This company continues to block my calls. I will terminate this contract as soon as the year obligation ends. Stay away from this company.

• Review fromMaureen H

  Date: 06/24/2024

  1 star
  Totally disappointed in their lack of service. No one knowledgeable to talk to, they want a request to talk in person. Then they will set an appointment. I am with patients but their time is more important. Took two weeks to get a copy of contract which I did not sign with them. That is an issue. Also they wanted me to send a copy of all the payments that were automatically deducted from the bank account as they were unsure if they billed me!?! I feel my financial information is not safe with them.I signed with Patient Pop, not them. I did not want to be with this company -I want out. How to reach a person there is impossible.One star only because you have to leave one.

• Review fromAshley M

  Date: 06/24/2024

  5 stars
  In the wake of the recent merger and new features, the journey has been marked by a series of challenges and successes. While the integration process has encountered several bumps along the way, there have been notable highlights, especially in the realm of our customer service.One standout positive amidst the complexities has been our account representative, *********************, DH. Throughout this transitional period, DH has consistently exemplified excellence in customer care. His responsiveness, deep understanding of our needs, and proactive approach have significantly alleviated many of the concerns we've faced. We have also been able to take advantage of some of the new features. Despite the overarching challenges posed by the merger and new features, DH's dedication to ensuring a smooth transition and his unwavering support have not gone unnoticed. His efforts have not only mitigated potential disruptions but have also reinforced our trust in the partnership's long-term viability.As we continue to navigate this new landscape, we remain optimistic about the potential for growth and improvement. While there is still work to be done to streamline operations and fully realize the benefits, DHs exceptional service serves as a beacon of reliability and professionalism in this evolving journey.We have been using Kareo, now Tebra, for many years as we also started our services in 2004. We look forward to continued collaboration and progress, building on the foundation of DH's exemplary customer service as we navigate the path ahead.

• Review fromSamantha H

  Date: 06/12/2024

  3 stars
  Tebra has its pros and cons- it is far and away better than other systems we are in. When it moved from Kareo to Tebra there were a lot of growing pains, but i will say the support seems to becoming better and more comprehensive. The reporting and issues with not a lot of reports being based around contractual (vs. UCR) rates is one of our biggest barriers on top of bugs that have popped up where the expected allowed information doesn't pull in or doesn't pull in right (largely a modifiers issue)- i had that sent in as a request, reiterating the importance of this, years ago with no resolve. Lastly, I do like the tebra paymentst option but there is little support there so I feel that is an area of growth as well- if they could work on that and reporting and those other pieces, I would have very few qualms. Additionally, my rep ****** is super helplful + nice!

• Review fromClara A

  Date: 06/09/2024

  1 star
  I am dissapointed after getting Tebra EHR for mental health practice. Training is far apart, last session the trainer didnt show up, customer service doesnt answer on time, for the expensive price lacks from rating scales, templates , consent forms, and there are extra payments for credentialing, billing , credit cards. There is not compatibility with many other third parties like website , doc doc or headway. I ask to cancel my account three times and so far, no answer . There are so many other vendors for half of their price with all the forms and services included. I m already more than a month and no calendar, credit card access or prescriptions available , unable to see a patient , yet paying for all the services . Confusing and expensive . I need my money back

• Review fromDelia R

  Date: 06/08/2024

  5 stars
  ************************* is extremely knowledgeable and after a rough start with Tebra, has completely turned our experience around. We are grateful to be working with her!As someone who has done billing and collections for over 20 years and worked with many EHRs, I can say Tebra is the most user friendly system I have used.