Reviews

Review Details

• Review fromJames P

  Date: 06/07/2024

  5 stars
  I have been with Tebra for several years and I can say that from a service and support standpoint this system is great. Very easy to use, great customer support and they have been around for 20+ years.

• Review fromKeviene R

  Date: 06/07/2024

  1 star
  I have a medical office and I contracted with Tebra to do the website. First of all the website was poorly done. The monthly payment for the services rendered that was agreed on was being taken out of my account twice per month. In addition, there were other fees that was being drawn off my card which was never a part of the contract. As a result, I blocked them from my card and asked them to send me a monthly invoice and I will cut them the payment but I will no longer allow them to randomly pull funds off my credit card. Instead, they shut down my website without notice. I had no other option than to take my business else where and I was very happy I did because not only was the quality of the service much better, but the product was also far superior and the cost was significantly lower than Tebra, much to my surprise. Since then, despite the fact that we no longer have any business together, Tebra has been actively trying to invoice my credit card every month. Two month ago they invoiced my card for $609 and the credit card reversed the charge and challenged them. They with **** the charge but did that stop them? No!!!Every month since then, they have still been trying to take funds off my card. Such disgusting and criminal behavior. I will have no other option than to report then to the credit card fraud department. Stay as far as possible from these guys.. If I could give 0 stars, I would.

• Review fromLinda T

  Date: 06/07/2024

  5 stars
  We have used Tebra for years now (previously Kareo) and have always been extremely happy with the service we have received. In particular our Account Manager, ************************* has always been incredible and helpful. She responds quickly to any issues we have and gets involved to get a resolution. Thank you ****** for all of your hard work and your excellent customer service!

• Review fromANGELA G

  Date: 06/06/2024

  5 stars
  We have worked with many other software's and in our experience this software is well adjusted and has all the features that we need. Works well for multispecialty practices. I like that the customer service is immediate and I speak to a Live person. My account representative has been really great and has been able to resolve any issues. She has demonstrated personalized service. I would recommend this software to other practices.

• Review fromCathy B

  Date: 05/23/2024

  5 stars
  ************************* answered our call. We were fortunate, because he listened and did not just send us on wild good chase but connected us with the representative from ID.me. We had spent 3 hours trying to navigate ID. me. In frustration, we contacted Tebra and received ***** He made a connection with ID.me for us and after several emails with ID.me that failed to produce results, we had a phone and video conversation with ID.me. This took 2 hours. Overall, without ****'s direct help in connecting us, we would still be stuck in the circle of non-working options. **** has patiently answered our ***** questions and has directed us to the right place every time. He answers emails promptly. He deserves a promotion but I would hate to lose him as a trusted resource.

• Review fromAderemi D

  Date: 05/21/2024

  5 stars
  As a psychiatrist, I'm well aware of the fact that we - humans - are neurologically wired to register complaints, but not to underscore good deeds.Well, I must buck the trend here because, when I experienced initial difficulty in my interactions with certain Tebra staff, I took it up at the **Suite level with a Senior Vice-President ******* and she immediately got a FANTASTIC staff-member (K.R.) assigned to me.Following that assignment, I just have to say that between that Senior VP and the Success Coach KR, I have become a very delighted customer and fan of **********************. These people at Tebra go way above and beyond the call of duty to to catalyze customer success.As a result, I hereby unreservedly recommend Tebra, and give HUGE kudos to SVP A.W. and Customer Success Coach K.R.Thank you so much, Team Tebra!Best wishes,*****************************, MD V Psychiatry, LLC.

• Review fromKam S

  Date: 05/17/2024

  5 stars
  Its been a great experience for years when they started as Patientpop. Our patient compliments us on the website, our organic ranking is high, and the platform has numerous features for online booking appts, texting pts, email campaigns, digital intake forms, telehealth, and more.

• Review fromJulie R

  Date: 04/24/2024

  1 star
  I was seeking an Electronic Health Record (EHR) solution for my private practice to streamline patient scheduling, administrative coordination, electronic prescribing, and eventually incorporate insurance billing. The sales representative assured me that the software would fulfill these needs and more, at a monthly rate of $174, which she confirmed would remain unchanged throughout my anticipated decade-plus use of the software. This verbal assurance instilled confidence in me to proceed with signing the contract.Over the subsequent three weeks, I diligently engaged in online training sessions and configured the software, inputting patient data and directing them to the provided booking platform. However, a month after signing the contract, I received an email from the same sales representative, expressing her apologies for an error in the initial pricing. She informed me that the actual cost should have been $348 per month, a significant 50% increase from what was initially communicated.Understandably, I was taken aback by this sudden discrepancy and expressed my concern regarding the affordability of the revised pricing structure. In response, the sales representative endeavored to negotiate a 50% reduction in cost for the remainder of the contract term, spanning 14 months. However, this proposed solution posed its own challenges, as it would render the software cost-prohibitive beyond the agreed-upon period.Realizing the impracticality of utilizing the software for only a year under such terms, I communicated my reluctance to proceed further, prompting the initiation of a cancellation request. Despite the circumstances leading to this decision, I am now confronted with an early termination fee imposed by the company, which I find unjust considering the circumstances surrounding the pricing discrepancy.I am currently in the process of disputing this fee, as it appears to penalize me for a mistake that was not of my making.

• Review fromCheryle P

  Date: 04/03/2024

  1 star
  My experience has been awful. No one calls us back and my website has not been accurate for weeks. I have called every day just for **** in customer care to tell me they are still working on it for 3 weeks. Im very disappointed in the resolution of this matter and is the reason I terminated my contract with Tebra. Service was excellent when i was with Kareo. Too bad you guys could not meet their standards.

• Review fromEugene D

  Date: 04/03/2024

  1 star
  ****************** to subscription, a sales representative called and texted me and my friend multiple times about subscribing to Kareo/Tebra. He lured ** by giving us a 60 day free trial and promised us that we can cancel the subscription anytime before the 60 day trial ends which is free of charge but we have to provide our credit information in order for us to get into the onboarding process for Tebra/Kareo and receive access information. Three days later, I received the onboarding welcome information on June 28, 2023 with every instruction steps to follow which I did. As soon as I logged in to the account, the software was very complicated with lots of confusing information different from what it was shown to me and this was not the kind of EMR software I was looking for. I tried to reach out to the coach staff who is offshore and her schedule is not compatible with my timeline and there were questions she could not answer. The other coach who is also located outside ***************** during the live session was asking for an additional fee for upgrades in order to get the information I want. Subsequently, I registered for two upcoming Webinars and none of them had shown up or responded to my email. On July 11, 2023, one week and 3 days after I signed up from that subscription I sent an email stating my reasons for cancellations such as 1. The software does not offer specific features that support my current practice as physical therapist therefore impacting my work efficiency. The notes revolved on various healthcare professional heading which is set at default, uneditable and not necessarily important in the type of documentation I am looking for. 2. Once I sign the notes, I am unable to edit them anymore. Editing (not addendum) the note is very crucial part of the documentation as often times clinicians make mistakes and changes can happen. 3. Live training time not compatible with my time.***** and others, if you are reading my message, please PM me