Reviews

Review Details

• Review fromRebeca T

  Date: 03/29/2024

  1 star
  I have been facing difficulties with Tebra since day one. They have not followed through with anything they have promised me. I have lost money and have filed several complaints with them, that have fallen on deaf ears. Their practice management system is awful and extremely confusing. Definitely not worth the price or the headache. When I first came across Tebra, I was initially looking for a SEO to improve my websites appearance online and make it more search able. The salesperson gave me their pitch and proceeded to stated that I would get a discount if I also signed up for the practice manager. At first, I was hesitant due to the high bill, but they offered a really good discount, and I figured if it would help with building my business, it was worth a try. It was a complete disaster. I stated multiple times during the sale that I needed a way to work on the go and was told they have an app I could utilize. I also asked multiple times how the billing for insurance worked. It wasn't until training began that I learned the app was only for iPhone, I have an android and no interest in using an iPhone. I then tried to figure out the billing portion and was very confused as the screen shown on the training video was different than what I was seeing. Turns out I had to download a different program. Was never told that during the sale. During the sale they pressed how much time this PM would save me, but the reality is, it didn't save me any time at all. In fact, it cost me more. As a small business owner and a one-woman-show, time is very important and the ability to work on the go as well. I have made multiple complaints and reached out, and rarely hear back. And when they do call, their response is that's just how it is. ****, but that would have been nice to have known all of this before.

• Review fromSherin I

  Date: 03/02/2024

  1 star
  I'm currently facing difficulties with Tebra's customer service. They have a tendency to overcharge, and their service is subpar. I started with Kareo in 2020, and their services got really bad once Tebra took over everything went downhill. I have attempted to reach out to them multiple times but to no avail. Based on my experience, I would recommend against using their medical records.

• Review fromCraig P

  Date: 02/29/2024

  1 star
  In late 2023, I was researching providers who could assist my start-up business with our medical billing needs and came across Tebra. I proceeded to leave my contact information and was contacted by a sales rep within a few days. The sales rep delivered his pitch and then began asking me to make a commitment by signing up. I initially rejected the idea of signing up at this point and I was more interested in a free short-term trial to be certain that Tebra could meet my needs. The sales rep countered and offered me a short-term free trial for a couple of months if I signed a contract which would also result in a discount. As a small start-up, I accepted this offer believing that Tebra could meet my medical billing needs and that I would be able to save some money as well for my small business. So, I signed a contract and provided my account information for payments to begin after my trial. At the onset of my trial, I immediately began the process to set-up my Tebra account which included scheduling my first onboarding session with a Tebra trainer. During this initial onboarding session, the trainer was unable to show how Tebra would be able to accommodate the specific ******** billing coding needs for my agencies behavioral health program. I was able to provide the trainer with the exact codes needed for ******** billing and his response was that I needed to find another way of inputting codes to meet the needs of ******** billing. I expressed that these specific codes being provided are a requirement and that I would need Tebra to show me how their platform could accommodate these industry wide billing codes. The trainer was not able to help and my next step was to contact Tebra accounts team to request a solution. They were unable to offer a solution and naturally I requested out of the contract since they would not be able to provide the service. Tebra declined and is currently still seeking payment for a service they knowingly are not providing.

• Review fromBrianna B

  Date: 02/27/2024

  1 star
  I would not recommend this business for providers or mental health professionals. They will overcharge you for services stating that they charge for accounts rather than usage. When you try to reconcile with them, they will not help and expect you to pay extreme amounts or lock you out of their system. They will place your call on hold or direct your to someone who is not available. I tried to stay with them and have been since 2021. They tell you that the platform is set for clinical assistants and providers but the other features for clinical assistants do not consist of usable features. Most of the platform you have to figure out on your own. The IT will not configure the settings so that your practice can thrive. I have a small business and the refused to understand or accommodate. After months or trying to come to a solution for user capabilities I was informed what you are seeking is not possible. If you try to cancel the service you will not receive a response, only responses to them wanting their money. My business was under the impression of monthly costs to be no more that $250 but is being charged $1,600 a month. Its ridiculous and not worth the hassle to join with this company. Explore other options!

• Review fromTiffany H

  Date: 01/26/2024

  1 star
  Horrible service. I too wish I had read the reviews here prior to signing. Sales and demos were great but then we did not receive the product we were promised. Onboarding and training is a nightmare. Once you sign the contract, you are at their mercy for input and communication is non-existent. I have lost so much time and effort into a program that is not working. Impossible to get a response from anyone.

• Review fromJeffrey C

  Date: 01/15/2024

  1 star
  This is a horrible service. After making the sale and an average onboarding process they disappear. I wasted thousands of dollars on the service and within 5 months of buying it I'm having to start over with a new EMR and website team. They are charging more than the going rate for their "services" but are literally no help to you after you get started. Please do not make the mistake I did and go with this company for your medical practice.

• Review fromLyn D

  Date: 01/01/2024

  1 star
  Kareo does not honor agreements that they set up with their clients. There is not anyone to ever follow up or reach out to. They will put your business in financial jeopardy and bill you for fraudulent charges. I have worked a lot of practice management systems and this is by far the worst system.

• Review fromJessica B

  Date: 12/06/2023

  1 star
  I wish I had read these reviews before signing an agreement with Kareo/Tebra. From my experience with them, I have determined them to be a scam and seeing these reviews only solidifies this opinion. Long story short, I was promised a service and timeline before signing. Sales reps come off very knowledgeable and helpful. It seems like a great product with great customer care. As soon as I signed I received zero communication from them. I reached out multiple times, attempting to start integration. I quickly realized info I was told (and have documentation for) was completely inaccurate. Essentially they straight up lied. I gave them one last chance, in a meeting they assured me they would expedite our account and would get back to me by the end of the day. They never attempted to communicate with me after that. I alerted my bank account and reported any transaction from them as fraud. Theyve been trying to collect over $12,000 from me. Do not believe anything this company says, this is a scam!

• Review fromW. W

  Date: 12/06/2023

  1 star
  Beware and stay away from this Company if you value your Professional Practice. It's clear now, and validating we are not the only practice suffering Tebra-itis. We are a Kareo customer brought over to **********************. Our patients matter to us, but they will not matter to Tebra, and know, as a Tebra customer, You will not matter to ********************** after they close on your sale. And there is no worse feeling than to be helpless during a busy work day with your patients and there is no helpful help. If you choose this EHR, be prepared for ongoing "Tebra maintenance" issues. But know, the number one most outrageous failure of Tebra is their incompetent customer service. As a Telehealth using practice, we need our EHR software to work for us. At Tebra, your digital office infrastructure will be unsteady and unreliable. Further, they hound each patient after a visit with "How'd we do" surveys, which our patients initially thought was a response to our services - and as the business owners, we had no idea our patients were getting them until they started complaining. Tebra's service surveys are sent to our patients without our consent, create confusion for patients, and are burdensome. Patients reported not knowing if they were reviewing Tebra or our services. Our patients routinely complain of the Telehealth and Patient portal. Also, Tebra forces an "online presence," populating dozens of junk sites like "Yellow Pages" with provider info. We have opted out, but they will not remove our "Tebra Provider" profile on the ***** even collecting reviews from non-patients. We have sent screenshots, formal complaints, and hours upon hours on the phone. No one in customer service knows anything. It is a gift that all calls are recorded. Perhaps someday, Tebra stop counting their 96M in revenue and will work to take accountability for their failures in customer service, and remember the customer is the lifeblood of the company. We feel trapped and want out - as do our patients.

• Review fromDorian F

  Date: 12/01/2023

  1 star
  Less then 1 do not purchase. This platform has cost huge losses in patients and $. My on line scheduling has not work correctly for a month. My phone tree is currently not working unable to receive calls. I spends hours on the phone with no resolve. Insurance and billing not working correctly. I purchase this product in July. This has been a nightmare. No point of contact just open tickets with staff that is unable to solve problems: I receive all different charges with no explanation