Reviews

Review Details

• Review fromNathan H

  Date: 08/29/2023

  1 star
  BEWARE!! Do not do business with Patient Pop or Tebra. The online service they provide uses old technology for website design and AI generated "blogs" which are poorly written generalizations and medically inaccurate. Once you sign on, you will be surprised to learn that everything that was promised in the sales pitch is an add-on month charge which adds up to thousands per month.More concerning to me is that customer service is IMPOSSIBLE to reach. I have tried multiple times to cancel my service but continue to be billed every month. I blocked Patient Pop from charging my credit card, however I am now receiving bills from Tebra. This company has a very good sales pitch but the product is garbage and they will not honor your requests to cancel servide.

• Review fromscheryll s

  Date: 08/27/2023

  1 star
  I am a physician forced to use Kareo. The office was recently bought by a company that also uses Tebra/Kareo and we all figured this would be an easy transitionjust move/reassign our files into their account, right? Wrong. It has been 7 weeks since the new company took over and 3 months since the initial request to merge files was made and not.one.file.has.been.migrated. We all have to work on 2 versions of the same system all day. The owners have been ghosted at times, and I spent an hour on hold one day, just to be hung up on. I called back and was given a link allegedly to instructions on how to download and upload files myself. (Isnt that their job they are being paid to do?) I had seen reviews mentioning the poor customer service, but this is ridiculous. They are literally holding our patient data hostage. They are giving excuses about the size/amount of data (we are a small office) and the data is already on their server(s). It seems once they have a company contracted, we are not a priority, and they have no intention of doing anything until they decide/have to. I would _never_ recommend Kareo/Tebra and have dissuaded colleagues from even looking at it. But we are currently stuck and working twice as hard with all of the consequent mistakes. I know they are a business, but their business is in healthcare and their reticence is jeopardizing our patients health and welfare.

• Review fromJulie K

  Date: 08/18/2023

  1 star
  Tebra customer service is the worst I have experienced. They will mislead you and tell you things on the phone just to get you off the phone and then not honor what they said on the phone. They continue to try to bill me for August but my account is closed and I have no access to it. They were supposed to close it at the end of July but didn't do it, didn't document any of our conversations from 7/7, 7/25 about closing the account. Then say that I am responsible to pay August bill even though they told me in July that I could close my account 7/31 without any penalty or billing if I wanted to. They try to force you to buy into programs and not give the details of the program in writing. They ghost you, tell you an issue is resolved when it isn't because they don't want to deal with angry customers. They should be closed down.

• Review fromdebra m

  Date: 08/10/2023

  1 star
  It is with great sadness that I had to contact this company and that I share this review.My husband a physician, has been a client of Kareo (Tebra) for many years. On May 4, 2023 he suddenly passed away.As his wife and business manager, I have been left the task of closing his medical practice. I have had many entities to contact and contracts to cancel. Once I provided the death certificate, the businesses have been gracious and understanding and cancelled whatever business agreement he may have had without fees and with empathy.Upon contacting Tebra in June and informing I would be terminating the service, I was asked to provide the death certificate. I did so immediately and until today did not hear back. We submitted a final billing for the month of July in an attempt to collect one last payment from those patients that had a balance.Today I was contacted by one of the employees and told I would have to pay early termination fees. I questioned the fees due to the nature of the matter. She said after speaking with her supervisor, he reduced the fees but would not do anything further. I asked to speak with the supervisor. He called me and told me he could not be of any further assistance. He was very rude and disrespectful. He said people die everyday and that doesn't change this contract. I have never been talked to in such a disrespectful manner. As a long time client, I am very disappointed in the treatment I received. The supervisor went so far as to say I bet you turned all of your patient's over to collections when you closed the office. As a matter of practice, my husband never turned anyone over to a collection agency nor will I.I sent an email to the *** with this information.

• Review fromTiffany G

  Date: 08/01/2023

  1 star
  Signed up for billing services with this company. Was not able to download the software used for billing. Canceled contract, sent a $2000 invoice . Called for clarity accused by loyalty department of lying. Terrible customer service and out to cheat customers to buy anything this company sells

• Review fromMartin M

  Date: 07/20/2023

  5 stars
  I have a great meting with ************** going over the website and see what changes we can do to make it better for more traffic in the website and he has great recommendations, we both come to an agreement and what to do at this time and go from there is was a very pleasant meting.

• Review fromJennifer E

  Date: 07/13/2023

  1 star
  Kareo was recommended by a colleague. I decided to give it a try. I should have requested a demo first. The representative was very convincing and I decided to pay for service. I viewed the *** and the contents does not align with my current business. I attempted to cancel the same day but the representative waited until the next day to respond and provide information to cancel service. I was told that since I signed a contract for one day that I am responsible for paying $1,044 to terminate contract. I had to pay it to get rid of this awful company. Please do you research before signing up with this company. This is extortion to have to pay $1,044 for one day of service.

• Review fromRolandine V

  Date: 07/07/2023

  5 stars
  I started using Tebra in 2020 when it was Kareo. As a single provider telehealth urgent care practice, Tebra is a great fit! The *** is easy to use for my patients and myself. If I had any questions or needed any clarification about billing, ***, etc. Tebra staff was accessible and patiently answered my questions. It is always a pleasure to speak with Tebra staff. They are so pleasant and always show that they are invested in seeing my practice succeed. I have and will continue to recommend Tebra to any and everyone.

• Review fromKathryn W

  Date: 06/21/2023

  1 star
  I will never recommend Kareo. I am start-up, single-practitioner. I did not want to sign up for a year commitment and my sales representative lied to me saying I could have a 4 month trial period. I tried to deactivate my account within that 4 month period andheard nothing back from the company...that was two months ago. I wrote multiple times, to multiple departments. I now have cancelled all furture payments through my bank.

• Review fromBrandie A

  Date: 05/25/2023

  1 star
  This company has been a thorn in my side since day one. I have been trying to close charts for 3 months and still can not get this completed with this company- They are opening up identify theft and medical patient privacy issues and breaking HIPPA laws by not helping with this MAJOR issue. They lied about how great their program is, they told me information and showed me examples that all seemed great for my needs but then they have prevented me from having the security and customer service that was promised. When I contacted the help desk they never replied but send me a surveys the next day asking to identify the great service I had received five separate times, when completing it negatively I still did not get a call or email to assist me. i used their help page and it never answered the problem and i called to get this corrected and 3 days later got an email telling me sorry there was nothing that could done. DO not sign up with this company it has been a headache and continues to be i have contacted a lawyer to get assistance with this terrible company and program. Please don't use them go check out *********** they are a life saver.