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Find a Location

Mobile Pixels has 1 locations, listed below.

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    Business ProfileforMobile Pixels

    Electronics and Technology

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5268 Rivergrade Rd, Baldwin Park, CA 91706-1336
    BBB File Opened:
    9/17/2020

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/29/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased your product from amazon.com 7/2022, and I now switching it to a different laptop. The laptop that will be using the Duex Lite does Not have a usb C port. I do not see the adapting cable in the box that I kept. I tried using a simple adapter that would take a male usb C and convert it to a male usb a. When I plug it in it does start up, but within seconds say no signal how do I resolve this ?I have sent & called several times, all of which goes unanswered. I was looking at purchasing another monitor for this company but i am now holding off.Regards - ******************* ************ Ps amazon order number Order# ***-5488791-7076248

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    TYRONE F

    1 star

    05/17/2023

    After doing research on an extra monitor to my laptop the ratings rated this company number one. I purchased the *************** and want to let everyone know do not waste your money. When you attach the monitor to your laptop the monitor keeps falling down. they do not supply sufficent support for the weight of the item. The design is terrible I have a line going across my screen from a defect in the bexel which scratches my screen everytime I open it I had to sand the bezel down to stop it from scratching but the scratch is permanantly in the screen. Please do your research and dont believe what the you tube person says the worst mistake I did was believing them.

    Mobile Pixels Response

    05/26/2023

    ********************, we sincerely regret that you had an unpleasant experience with your **** purchase of a Deux **** We assure you that your experience is unusual. As we communicated to you previously, we do not authorize any resale of our products on ****, as we are unable to guarantee the good condition of resold products. We are confident that your experience would have been different had you received an original monitor with original parts directly from our company. Had you purchased directly from **, we would have been able to provide you with specific instructions for the optimal placement of our magnets. Also, our product does not cause scratching of the screen. We truly empathize with your situation and offer you our good-willed gesture to provide you with a functional refurbished ************* to replace your resold item. Please communicate directly with ** to receive your replacement. We will be happy to guide you through the set-up of your monitor and magnet placement to ensure a satisfactory use and enjoyment of our product.

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