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Business Profile

Electronics and Technology

Mobile Pixels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Mobile Pixels trio monitor in July 2024 (order: *****). The unit has since failed due to a design flaw. On Nov 16, 2024 the unit was returned for repair which they stated would take 10 days. It is now Jan. 1, 2025 (5 weeks later) and I have not heard a word on the repair. Their customer service is abysmal and in the world of business, the disparity between 10 days and 5+ weeks is unforgiveable. The lack of communication makes this even more infuriating.

    Business Response

    Date: 01/30/2025

    Hi ****,


    I sincerely apologize for the delay and lack of communication regarding your repair. I understand how frustrating this must have been, and I truly appreciate your patience.


    Your repaired monitor has been shipped back to you, and you should receive tracking details shortly. Please let me know if you need any further assistance. Again, Im very sorry for the extended wait and any inconvenience this has caused.


    Thank you for your understanding, and I appreciate your business.

    Customer Answer

    Date: 02/05/2025

     
    Complaint: 22753785

    I am rejecting this response because this process began in November 2024 and it is now February of 2025. I have been waiting 3 months for a "repair" on a product that I paid for which has been of no use to me for over 90 days. This is disgraceful and an apology does not fix the problem. I will never recommend your company or product to anyone as my livelihood depends on equipment. You have failed me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased your product from amazon.com 7/2022, and I now switching it to a different laptop. The laptop that will be using the Duex Lite does Not have a usb C port. I do not see the adapting cable in the box that I kept. I tried using a simple adapter that would take a male usb C and convert it to a male usb a. When I plug it in it does start up, but within seconds say no signal how do I resolve this ?I have sent & called several times, all of which goes unanswered. I was looking at purchasing another monitor for this company but i am now holding off.Regards - ******************* ************ Ps amazon order number Order# ***-5488791-7076248

  • Initial Complaint

    Date:12/12/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my order from Mobile Pixels as ordered but the weight of the Trio *** was more than I anticipated. I wanted to return it for the dual screen but I am unable to get anyone to return an email and when you call the number from their website it says their offices are closed. I have been trying every business day for the past week. I dont know what else to do. I purchased an extended warranty as well but really now just want to return the product and get my money back due to the poor customer support.

    Business Response

    Date: 01/02/2024

    We do apologize that we did not update the status here at BBB as we worked with the customer offline and were able to resolve her particular situation within 1-2 days after 12/11/23 (date she filed complaint here). She wanted to return the item she purchased and effectively exchange for a different product.

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two computer monitors (each with two screens) from this company via Kickstarter. Despite advertising mac functionality, the product never properly functioned with a Mac (The touch-screen functionality never worked, and the driver support was poor; bad refresh rates, bad resolution, bad cable arrangements). They promised new drivers would be released and to remain patient, but, the drivers never adequately solved the issues. They blamed my mac using an old processor (of course they never said any certain processor was necessary) but then after upgrading to a brand new Mac they blamed that processor. Then, last week, one of the screens on one of the monitors stopped functioning. It's an odd problem; the screen is capable of display (shows the logo when booted up) and is recognized by my computer, but otherwise it is non-functional.My last straw: I'm now unable to contact the company to attempt to fix the product. There are no troubleshooting guides, not with the product nor on the site. Their customer service phone number has been going to voicemail, they do not answer emails or tweets and their "submit feedback" option on the website results in an error message.I think this company has bitten off more than they can chew with this product and rushed it to market. They advertised functionality that wasn't there, and still isn't months later, engaging in both deceptive advertising and predatory sales practices, and further made dishonest promises about future functionality, and denied me a refund despite these issues. Finally, I find the complete lack of customer service to be a deceptive business practice, as service was constantly implied to be available.Attached, 3 images. The first proves the items were never functional. The second shows other promised improvements that 4+ months later have not arrived. The third is an automated reply promising to get in touch after the holiday (they have not done so and ignore my emails or calls).

  • Initial Complaint

    Date:07/14/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Duex Max Portable Dual Monitor on July 5th 2022. Order #*****. Received shipment confirmation on July 6th 2022 Did not receive a delivered email Physically checked the order on July 14th 2022. The order showed delivered through *************. The tracking info does not show a final delivered address. I have not received my products Mobile Pixels is unresponsive through their live chat and email options. additionally there are no phone contact numbers on their website.

    Business Response

    Date: 07/15/2022

    Business Response /* (1000, 5, 2022/07/15) */ Mobile Pixel has resolved the issue on their own. *************** Sr. Strategic Accounts Manager *************************** Communication Market Consumer Response /* (2000, 7, 2022/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did a great job in resolution

Mobile Pixels is NOT a BBB Accredited Business.

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