Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 600 Customer Reviews
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Review fromJohn S
Date: 08/08/2024
1 starGodaddy has made a complete mess out of the Media Temple migration. I received an email a mere few hours before the migration of my VPN took place. Then they migrated the Media Temple mail and screwed that all up. (Forget trying to reach them via chat or phone. They have been deluged with support requests and you can't get connected.) Can you believe they expect me to pay significantly for ********* 365 and ********* Outlook in order to use the email addresses that I have had for free for about 15 years! And that's not to mention that I still am unable to finish the setup for Outlook because my ********* accounts are not recognized. They should have left well enough alone. They probably couldn't stand the fact that their brand name wasn't associated with my account. Thanks for you sheer incompetence!!
GoDaddy.com LLC
Date: 08/14/2024
We thank you for sharing your candid feedback and apologize for the delays you experienced when attempting to contact our Care team. Please know that we are doing everything we can to improve our service levels and appreciate your patience during periods of long hold times. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromCristina S
Date: 08/07/2024
1 starI had horrible experience with GoDaddy. I paid them to make a website for me. $1.275. The person on the phone was very good at promising things. When it came down to it, it took them three days to come up with the first draft, and the draft looked AWFUL UNPROFESSIONAL, they used random pictures that doesn't belong to my business Absolutely horrible. Very amateur design that had zero design to it. Terrible, terrible experience, I can't say that enough. i tried to contact customer services, and all of the departments that they have, for a refund i feel scammed, I will be taking my business elsewhere, and transferring my domain outReview fromLavidus W
Date: 08/03/2024
1 starI had a long history with GoDaddy with several domain names. Recently, my account was hacked and the hacker was able to secure my domain name. (lavidus.com) My domain name is used as my business, and it is also my actual name.When I tried to find out what I can do, GoDaddy was only able to tell me that I was not the owner of the account, which would make sense because the account was hacked, and the information was changed.When it becomes difficult to attain something that is rightfully yours, be aware because there are companies and organizations are often in cahoots with the hackers.Review fromRich B
Date: 08/02/2024
1 starI normally keep business complaints to myself and move on, but this...Do NOT purchase a ********* 365 Business subscription through GoDaddy. Even though it's YOUR account, you CANNOT access the ********* Admin console. Login redirects you to GoDaddy admin page - which DOES not let you make any kind of changes withing the 365 Business ecosystem. That includes even changing your profile picture in Teams. I spent well over an hour in a chat with a clueless support agent who eventually confirmed that even though you pay for a 365 Business Professional account, you cannot access the Admin console that is REQUIRED for making changes to user accounts within your ********* 365 suite for your organization. (Here's an actual sentence from the support agent: "Would you like me to share you refund exception form do let us?" ...WHAT!?). I ask for a refund so I can acquire an actual working subscription - Nope, no refund. GoDaddy's only solution is to tell you that when your subscription runs out, you can start a new one directly though ********* so you can have the correct functionality. So I paid full price for a ********* 365 Business Professional subscription, but do not get complete control or use over it - and they acknowledge this:"*******, 02 Aug. 2024 , 10:32pm As I can check that you want to have the Admin access, Unfortunately which is not available with us."If you're familiar with Office/365 and your organization uses Teams, Outlook, etc.. be aware you will NOT get full admin functionality even though you are listed as admin - not great for running an organization.Absolutely will not be using GoDaddy ever again.Review fromjason w
Date: 08/01/2024
1 starThey prevent you from cancelling or deleting domains, or turning off auto renew for subscription. They prevent you from being able to edit the domain or change the auto renew status for domains you do not want. They increase the price of the auto renew, and do not let you cancel. Not directly from within the platform. And not via a human agent at customer support. They are a scam company operating illegally.GoDaddy.com LLC
Date: 08/05/2024
We thank you for sharing your candid feedback.GoDaddy takes account security and the security of our customers products seriously. What you are describing sounds like our Ultimate Domain Ownership Protection product. Ultimate Domain Ownership Protection is a premium, add-on service which provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Ultimate Domain Protection is downgraded. The steps to downgrade Ultimate Domain Protection are found at: *********************************************************************************** welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromRene G
Date: 07/31/2024
1 star"I had a dreadful experience working with GoDaddy. Despite making a successful sale and generating an invoice through their website, I encountered a significant issue. When I received payment, GoDaddy unexpectedly put the transaction under review and refused to deposit the funds into my account. I'm extremely disappointed and feel misled by their actions, which I believe are unethical and unfair."GoDaddy.com LLC
Date: 08/06/2024
We thank you for sharing your candid feedback.GoDaddy takes customer security and our commitment to preventing fraud seriously. We empathize with your frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromRaymond F
Date: 07/25/2024
1 starGodaddy has shut down my account after i gave them a bad review and has taken $10,000.00 of my money and as a small residential contractor its going to destroy me. And the rep that i was just on the phone with Claton or something said oh its not that bad. I gave them all my info they asked for Provided ivoices bank records, and even the contract for the job. and after dragging me along for over a week without as much as even a phone call they shut down my account and told me they will not give me my money. Do not use godaddy. Im talking to my local news station so watch for this story. Its crazy that if i stole $10,000.00 i would go to jail if a big company like godaddy steals $10,000.00 its just a unfortunate occasion.GoDaddy.com LLC
Date: 07/30/2024
We thank you for sharing your candid feedback. While we empathize with your frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromShamari W
Date: 07/25/2024
2 starsMy team and I opened two business accounts, one for a holding company and the other one of the businesses underneath. We've never used a hosting site and set up commerce and payments then sent a test transaction to see how it works and where it would go. The transaction was immediately held and after explaining, GoDaddy said it was against their ToS which they sent. We read through the ToS and asked them to clarify in writing which Terms were broken, they immediately said they would be shutting down our Commerce and Payments accounts and will no longer be available to us. As for the money they told us to refund it, which we did, and it showed pending for a few days then disappeared. We called the bank and they said this would only happen if the vendor cancelled it. We were told the money would be back in 5 days, then 7 days, then 10 days. This was 7/5 and we still have not received the funds that were originally on the way back. This has caused us to lose out on two necessary purchases. Since then it has been rerouted call after call and the ******************* literally told us they would not talk to us directly since we do not have an account with them. Customer Service gave me a case # to email about and I haven't heard from them since. If it was not for their website builder being decent they would not deserve the second star. There is no reason to send a refund then recall it then have a paying customer have to fight to get their own funds back!GoDaddy.com LLC
Date: 07/28/2024
We thank you for sharing your candid feedback.Our records indicate the funds were returned to you late last week. Please allow 2-3 business days for the funds to fully post. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromKim R
Date: 07/25/2024
1 starWorst customer service ! They have 20 different people working on website and the right hand doesnt know what left hand is doing ! Spent a lot !!!!! Of $$ on this and very very disappointed of the customer service , they waist your time and money !!GoDaddy.com LLC
Date: 07/31/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review frommaurice h
Date: 07/24/2024
1 starAfter looking at the reviews I just saw one that is exactly what I am experiencing. GoDaddy says they will not release the funds until I provided them proof of my business, invoice, social media site, etc. I provided everything they requested. I was not told that this information would be needed before setting up payments thru their payment system. Every time I have called I have gotten less and less information every day. My last conversation with them was to tell them that I am contacting my customer so a cancellation can be put on the payment.GoDaddy.com LLC
Date: 07/26/2024
We thank you for sharing your candid feedback.While we empathize with your frustration, but GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
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