Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,658 total complaints in the last 3 years.
- 684 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have spent thousands of dollars with GoDaddy. I recently found that my website was sitting in a deeadzone doing absolutely nothing. All the promises were just lip service. We found through our new social media company that thousands of potential customers had reached out and we were never told about any of these prospects. Save your money. Of couse, we were denied any type of refund.
Business Response
Date: 02/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 21, 2023, our customer purchased **********************'s **************************************** for twenty hours a month on a month-to-month subscription plan. This service enlists our SEO team to perform website audits and regular SEO updates to help boost a customer's website in search results.
From July of 2023 to December of 2024, our ************ worked with our customer to the best of their ability to improve their sites SEO rankings.
On January 10, 2025, our customer contacted our Care Team to inquire about a refund for their SEO services. During this interaction, they were properly advised that the service in question was outside of our refund timeframe which can be viewed here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers fully review their concerns to identify improvement opportunities. We respectfully decline their request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 02/14/2025
GoDaddy is not mentioning the $1199.80 I was paying on top of the $500 per month to post to my social media. Nothing was done to our website as it sat in a deadzone and never touched. Promises to bring our page up to 1st page ranking. Yes, we are not disputing the small monthly charge for services. I agreed, until I found no work was being done to promote my website.Business Response
Date: 02/14/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
While we empathize with our customers situation, our records indicate there was no outreach from them regarding any issues with the *** product during their active subscription period.
From July 2023 to December 2024, our *** Services team worked diligently to improve our customers website rankings. When they later contacted Care to request a refund, they were outside the eligible refund timeframe. Additionally, the product has since been canceled, and no further charges will be incurred.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is a ****. I have been overcharged since 2020 or longer. You cannot change any account settings on their website to decrease unnecessary fees!Business Response
Date: 02/18/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 13, 2019, our customer purchased one of the two domain names in question via an online transaction for a one-year term. Per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer; however, their financial institution declined payment.
On May 16, 2020, our customer contacted our *********** to request redemption of the domain name. As a courtesy, the redemption fee was waived, and our customer renewed the domain name for an additional year.
In accordance with our customer's account settings, the domain name was automatically renewed on March 14, 2021, 2022, and 2023. They then renewed it for another year via an online transaction on March 13, 2024.
On October 12, 2021, they purchased the second of the two domain names in question or a two-year term via an online transaction. They manually renewed this domain name for additional one-year terms on October 17, 2023, and October 16, 2024, also via online transactions.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy gives its customers full control over their renewal preferences and domain settings. Customers may log into their accounts at any time to modify their preferences.
We welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and can be reached via email at ***********************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy changed policies and made my website become insecure due to them now requiring SSL certificates to continue. They want to charge an additional $159.00 per year to secure my site. I told Godaddy to cancel my website as other web hosting provider charge much less for web hosting and include free SSL certificates. I got a message about the cancellation and the deletion of my website so I called to see if there was a better solution. I was on the phone with a representative who told me I could upgrade to the deluxe hosting for $15.99 including tax and also said I could pay $119.+ for a full year of Deluxe web hosting. I said upgrade and charge me for the year. I was out on hold for the 4th or 5th time and then they hung up. The called me back and the phone only range for only a third of a ring. When I called back, another ***** told I would pay $18.99 approx for the deluxe hosting instead of $15.99 and the yearly price would be over $250 per year. I asked to cancel all services since I was given false information and pricing. This second ***** told me he couldnt cancel the service and I would get a call from management in the next day or so telling to Keep your lines open. I was renewed for the Economy web hosting for $11.99 plus 2.99 for legacy PHP support. My website PHP level was upgraded over the phone with Godaddy months ago but they kept charging for the legacy PHP support anyway. I had to call several times to get the legacy PHP charges refunded although I was told there would be no future charges at the time I upgraded to new PHP level. I expect to be charged for services as quoted and feel my account was fraudulenty charged for an amount than agreed/authorized upon while on the phone. I may report this practice of unauthorized account charges to the Ohio Attorney General as I believe Im not the only victim of Godaddys highly questionable business practices. Is it a crime to represent a service and an agreed price and then overcharge?Business Response
Date: 02/17/2025
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On October 8, 2024, our customer was advised via email that they were using an outdated version of PHP and that unless they upgraded to a newer version, PHP Extended Support (*****) would be added to their hosting plan at an additional cost.
Each PHP version can only be supported Release for a limited time, and our ***** will allow sites that run on outdated versions of PHP to continue working without disruption. More information on Extended PHP Support can be found at *****************************************************************************;
On January 21, 2025, our customer contacted our Care support team to inquire about the ***** added to their hosting plan. Our Care team worked to the best of their ability to address our customers concerns to their satisfaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers feedback regarding our service levels. We also Can advise them that all renewals of ***** have been refunded.
Furthermore, to clarify, Browsers require SSL (Secure Sockets Layer) to protect user data transmitted between a website and the user's browser by encrypting it, ensuring that sensitive information like login credentials, credit card details, and personal data cannot be intercepted or read by unauthorized parties while traveling across the internet, thus providing a secure connection and building trust with users.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a full year of service with GoDaddy in September 2024, but I canceled those services last week. I asked them to give me a refund for the remainder of the year (until September 2025), but they are claiming there is a no refund policy, but they won’t show me this policy. Then they said I can fill out a form to submit a request for a refund, so I asked for that form, but they never sent it to me. I proceeded to email the CEO and the Chief Legal Officer. The CLO never responded to me, and the CEO also won’t send me this document to fill out. I sent them one last email to ask for a refund or for this document to fill out, and they never responded. I am being ghosted by the company and they owe me money.Business Response
Date: 02/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *****************************************
Between August 23 and September 8, 2024, per our customer’s account preferences, GoDaddy automatically renewed a domain name registration, email plan, and a Websites + Marketing plan, each for a one-year term, in good faith to honor agreements with our customer. Websites + Marketing is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website.
On January 30, 2025, our customer contacted our Care team to request cancellation of their services and refunds for the remaining time.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer’s billing frustration, the services in question are beyond refund eligibility per GoDaddy’s Refund Policy a* *******************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** **
Office of the CEO - GoDaddyCustomer Answer
Date: 02/13/2025
They obviously didn’t read my complaint. I’ll say this again - I WAS TOLD I COULD FILL OUT A FORM THAT WOULD BE APPROVED AND STILL BE ALLOWED A REFUND. I ASKED FOR THIS FORM MULTIPLE TIMES AND EVEN THOUGH THEY SAID THEY WOULD SEND IT TO ME, THEY NEVER DID.
AGAIN, I was told that this form would allow the “policy” to be bypassed
GoDaddy needs to stick to their word.
Business Response
Date: 02/19/2025
Thank you for the opportunity to address our customer’s additional concerns.
While we understand and empathize with our customer’s billing frustration, we stand by our previous response. We have thoroughly reviewed the interactions between our customer and our Care team. At no time was our customer informed their out of policy refund request would be approved. The services in question remain beyond refund eligibility per GoDaddy’s Refund Policy.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** **
Office of the CEO – GoDaddyInitial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint to report a significant issue I encountered with GoDaddy, which resulted in considerable financial loss and operational disruption for my business. Despite their public image as supporters of small businesses, my experience has demonstrated a lack of competence and accountability from their ******* March of 2024, due to an error by a new hire at GoDaddy, my nearly completed website was deleted during a routine service operation. This website had been under development in a staging area which was a hosting upgrade I purchased five months earlier. This website was crucial for my business's online presence and growth. The deletion of the hosting package was admitted by GoDaddy's team to be a mistake, yet no viable solution or data recovery was offered.The financial impact of this error is estimated at $20,000, considering the developmental costs and the potential business opportunities lost due to the absence of a functional website. Despite multiple attempts to resolve this issue through GoDaddy's customer service and the office of the CEO. A billion dollar company and they can't accept responsibility for an employee they allowed to handle my account. They do not care about the small business!Business Response
Date: 02/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On March 1, 2024, our customer purchased a Basic Managed WordPress Websites (***) plan for a one-month term.
On March 7, 2024, they contacted our *********** to gain assistance with moving the *** to a different GoDaddy account. Our staff advised they must cancel and repurchase the *** as it cannot move accounts. Unfortunately, our staff inadvertently canceled a non-related *** Deluxe plan during this interaction.
On March 9, 2024, our customer notified us the incorrect *** had been canceled. Our staff replaced the *** Deluxe plan and waived the restoration fee to restore the website content. When a hosting account is canceled, we may retain the data for a limited time. In this case, up to ************************************* our customer's account but rather on other servers that we use for disaster recovery, not for customer archival purposes.
The active website content was restored, but the staging site was not, as staging sites are not backed up. Per our terms of service, it is our customer's responsibility to maintain independent backup copies of data uploaded to their hosting account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Previously, on March 18, 2024, this office spoke with our customer and, in an attempt to move forward in a productive business relationship, offered them an additional year added to their Deluxe *** at no cost. However, they elected to decline that offer.
If they want to accept this offer, we will still honor it. They can email us at *********************************************** by February 28, 2025, to indicate their acceptance.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 02/16/2025
Jenn,
Thank you for your response and the efforts to address the issue of my hosting package's deletion. While I appreciate the restoration of the Deluxe MWP and the waiving of the restoration fee, the solution offered does not match the severity of the impact this incident has had on my business, nor does it address the critical communication and training gaps that led to this mistake.
Lack of Clear Communication: I was not informed that the staging area would not be backed up when I upgraded my package. This lack of clarity led me to believe my data was secure, an expectation that many other hosting providers meet with automatic backup solutions. The absence of such safeguards in GoDaddy's service resulted in a false sense of security.
Severe Impact Due to Human Error: The error made by a new hiredeleting a critical package without proper oversightresulted in the loss of five months of developmental work, delaying my business operations and costing me nearly $45,000. This incident could have been mitigated with better supervision and more robust procedural safeguards.
Inadequate Resolution Offered: The $250 credit offered is disproportionate to the losses incurred. Moreover, the extensive timeapproximately ********************* resolving this error has not been acknowledged. This time was spent engaging with multiple GoDaddy representatives, which if billed by GoDaddy, would likely be at a significant cost.
Equitable Treatment for Time Invested: I urge you to consider the time investment as a significant part of this resolution. If GoDaddy faced similar time expenditures due to a customer's mistake, compensation would be expected. Mutual respect and accountability should guide our resolution.
Business Response
Date: 02/19/2025
Thank you for the opportunity to address our customers additional concerns.
While we empathize with our customer, we stand by our previous response. Per our terms of service, customers are responsible for maintaining independent backup copies of data uploaded to their hosting account.
If they want to accept our offer of an additional year on their Deluxe MWP, we will still honor it. They can email us at *********************************************** by February 28, 2025, to indicate their acceptance.
Additionally, we appreciate our customer's candid feedback about our service levels. We have fully reviewed their interactions in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband signed up for Go Daddy years ago for special email accounts for the two of us. Our bills were around $150. This year we received a bill for $719.28 for a 3 year renewal 10/17/2024 on our **** bill. We are now both retired and my husband is 87 and has Alzheimers. Never emails anyone. Im paying the bills and didnt recognize Go Daddy and thought is was fraud and contacted my ****. They reached out to Go Daddy and found out it was for the email addresses we have. This took a few weeks to get this far. **** refused to go further and closed the case. I then reached out to Go Daddy to cancel their service but was told that had to be done within 10 days to cancel. I then sent them a refund exception form. I received back an email 1/13/25 saying I would hear back within 7-10 days and was assigned a #Ticket ************. I have heard nothing and today is 2/11/25. I need this money back. I am now paying for caregivers and cant afford this extra expense. Please help me. Ive never heard of not being able to cancel anything in my life. Especially for a 3 year contract!!!Thank you,****** ******Business Response
Date: 02/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 17, 2021, our customer purchased two ********* 365 Email Plans for a three-year term via a phone call with our Care Team. Per their account preferences, ********************** automatically renewed the email plans on October 17, 2024, in good faith, following our agreements. Billing notices were sent before and after the renewal, informing our customer that the product would be renewed unless action was taken. As per our policies, account management remains a customers responsibility.
On November 26, 2024, our customers financial institution initiated a chargeback for the renewal, reversing the payment made to GoDaddy.
On December 17, 2024, our customer contacted our Care Team to inquire about canceling the email plans. At that time, they were correctly informed that cancellation was not possible while the chargeback was under review.
On January 13, 2025, the chargeback was resolved in GoDaddys favor.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage our customer to review and manage their account settings to avoid any unwanted renewals in the future. While our refund policy does not typically allow for reimbursement in these circumstances, we empathize with our customers situation. As a one-time exception, we are willing to offer a refund.
To proceed, they must first cancel the email plans by following the steps outlined here: ***********************************************************************************************
Once the cancellation is complete, they may respond via this complaint or email us at *********************************************** to request a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:02/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy being a domain registrar, sells URL's to customers. They have a responsibility to retract the sold URL's when they are abused or used in a criminal manner. My complaint lies with the fact that GoDaddy sold *********, and the customer at that address is selling **** clothing, with symbols of swastikas on them. GoDaddy has apologized when speaking with me, but so far has taken no action to address this issue. Which is a key part of their agreement with *****. If the customer is allowed to continue, then there's nothing stopping me from selling racist clothing online, or making racist statements about minorities. This is big concern and disappointment, considering GoDaddy seems razor focused on profits over morality. I will be making a complaint against the company to ***** as well, but am hoping you can assist here.Business Response
Date: 02/12/2025
From the information provided, the complainant does not appear to be a GoDaddy customer. We have not entered into any agreements with them.
While GoDaddy is the registrar of record for the domain name *********, we have no affiliation with its current?registrant?or any associated business. We have neither access to nor jurisdiction over the content on this site, as the files are hosted elsewhere. It is the domain name registrant's or site administrator's responsibility to review and maintain their website.
Currently, the website appears to be inactive.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 02/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ***********
Initial Complaint
Date:02/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never signed up PHP Extended Support Level 1, and when Go Daddy started charging us for the feature, I called and canceled, spending 20 minutes on the phone. I just received another statement showing they charged us for this unwanted feature again. I just dont know how to get rid of this charge and it doesnt seem that it will allow me to.Business Response
Date: 02/17/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
On January 8, 2007, our customer purchased a Web hosting plan for a two-year term in an online transaction.
On October 8, 2024, our customer received notification informing them they were using an outdated version of PHP, and that unless they upgraded to a newer version PHP Extended Support would be added to their Web hosting plan at an additional cost.
The ************** website ******* only fully supports each PHP Release for a limited time. Extended PHP Support will allow sites that run on outdated versions of PHP to continue working without disruptions, compatibility issues, or extensive code reformatting. More information on Extended PHP Support can be found at ************************************************************************
On January 21, 2025, our customer contacted our Care support team to inquire about the Extended PHP Support that was added to their Web Hosting plan. Our Care support staff worked diligently and to the best of their ability to address our customers concerns to their satisfaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a goodwill gesture, we have refunded the latest charge of Extended PHP Support back to our customers original payment method.
If our customer chooses to no longer pay for Extended PHP Support they can remove this feature by upgrading to one of the newest versions of PHP that are currently within ******************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:02/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke with a customer service agent who misled me and told me that I could access my client's information if I renewed my reseller plan. I paid $178.99 to renew and did not have access to any of the info in my reseller plan. Customer support does not know what they're talking about. I have spent over 2 hrs today trying to resolve this. It's always the same issues with support. I was just on hold for over 30 minutes and was hung up on. refund me my money now please for the reseller program. I have been a long time customer but this is terrible.Business Response
Date: 02/12/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 27, 2023, our customer purchased **********************'s Pro Reseller Plan for a one-year term via online transaction. Our Reseller plans allow customers to re-sell **********************'s products and services via an associated business, ***********************
On October 27, 2024, per our customer's account preferences, ********************** did not automatically renew the product in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would expire in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On October 29, 2024, the product in question was canceled for non-payment. Our customer would have 120 days to restore, ending January 27, 2025.
On February 9, 2025, our customer contacted our *********** via online chat to inquire about restoring the product in question. Unfortunately, during this interaction, they were incorrectly advised that they could restore their plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We are happy to offer a refund; however, our customer must delete the Pro Reseller Plan from their account before we can do so.
Delete Products in My Account: ***********************************************************************************************
They may email us at ********************************************* once the product has been deleted to request a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:02/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called in January to see when I needed to renew my domain and I also was informed I had 2 accounts, I provided him the email *************************************** and told him he could delete other account as I dont use it, he assured me it was deleted and I could go online before the 18th to keep my domain active, I logged in on 1/17/25 to make payment to keep domain active, I got an email today saying my domain would expire on 2/10 if not paid, I called and spoke to a guy who gave me 2 different names but last name he gave was ******, the call was initiated at 12:30 pm and lasted for 20 mins, ****** was very rude and unprofessional, he offered a refund but never continued to process or try to move payment from the wrong account to the correct account. All I want is for my payment to be moved to the correct account to prevent my domain from cancelling as I made payment but account was messed up on Go daddys endBusiness Response
Date: 02/12/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 23, 2024 and January 15, 2025, our customer contacted our Care Staff to inquire about renewal pricing for their domain and 2 M365 Email Essential (EE) plans. They were provided with the pricing for their products.
On January 16, 2025, our customer manually renewed one of their M365 EE plans as well as a domain for an additional year without the aid of a GoDaddy agent.
On January 31, 2025, per our customer's account preferences, ********************** attempted to automatically renew the email plan in question in good faith to honor agreements with our customer; however, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.
On February 8, 2025, our customer contacted our Care Staff and were correctly advised that they manually renewed 1 of the 2 email plans in question and the other plan was expired.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers concerns and frustrations. Our office was able to successfully connect with our customer and they have indicated their concerns were resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 02/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thanks again for keeping your word and showing me my value to the company. Have a wonderful day! Blessings and prosperity!
Regards,
******* *******
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