Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold an upgrade to Managed Wordpress Hosting during a chat with a sales representative. During that time, the sales representative informed me that the plan could be cancelled at any time and a prorated refund would be issued for the unused months. I have been a customer for over 10 years and, over that time, have both upgraded and downgraded plans without issue and each time had been given refunds for whatever prorated time was left on the plan. I attempted to cancel the professional hosting plan and initiate a refund but GoDaddy refuses to issue a refund for what is now 2 years and more than $1,200 worth of services that I do not plan to use and will not be rendered. This is scam by which they charging me for services that will not be rendered.

  

  Business Response

  Date: 12/17/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On August 10, 2020, our customer purchased a Managed WordPress Pro 10 hosting plan for a three-year term via a phone transaction.
  
  In accordance with our customers account settings, the plan in question was automatically renewed for an additional three years on August 10, 2023.
  
  Between December 3 and December 9, 2024, our customer contacted our ************* Team multiple times seeking a refund for the remaining time on the hosting plan in question, and each time, they were correctly informed the plan was no longer refund-eligible.
  
  During an interaction with one of our ************* Supervisors on December 9, 2024, they were offered a prorated refund to be applied as an in-store credit toward other GoDaddy products and services.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While the transaction is no longer refund-eligible per our Refund Policy located below; this office is willing to make a one-time exception to our policy and refund the ****************************************** question. Before we can do so, however, our customer will need to cancel the service from their account. Once the hosting plan has been canceled, they may inform us by emailing *********************************************************************, and we will process their refund.
  
  *******************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy
  

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 2008, I have gradually purchased 12 domains from GoDaddy, and GoDaddy provided 10 free hosting services. Starting from November 30, six of these hosting services were deleted without prior notice. After contacting customer support, I was informed that I need to purchase six hosting services and restoration services to retrieve the data.I understand that your company may reclaim free products due to cost control or business adjustments. However, the primary products (the domains) have not yet expired. How can GoDaddy delete user data without any prior announcement or email notification?I now request that you restore my data and provide a download link for it. My customer ID is ********.

  

  Business Response

  Date: 12/15/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer previously utilized free product credits for GoDaddys Web Hosting Deluxe. Typically, these products are only valid for a one-year term. Between November 30, 2024, and December 7, 2024, the free product credits in question were removed from our customers account.

  While ********************** makes great efforts to notify its customers of product cancelations, due to a technical issue, these notices were not sent.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  As with all service providers, GoDaddy had unexpected technical issues and is working quickly to resolve them and minimize any impact to our customers.

  Our office has attempted to connect with our customer. We are more than willing to work with them to reach a resolution and can be reached via email to *************************************************************************.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 5/2020 I called this company everyday telling them my ex employee who was my it admin made illegal alias accounts and blocked other employees and was trially corrupt from the start. He ended with deleting every email, creating fake accounts and deleting my one drive, I lost all contract and data and I paid for backup HIPAA protection but never got it back. I called everyday for 6 months, I worked with a ******* via text which was weird and **** ***** who never helped me. Ultimately making me lose my women owned business I worked a lifetime for. Damaged my reputation loss of financial assets and money, and total destruction of my life. Go daddy did nothing. He used a SSO sign in and back door login and never needs a password, go daddy never did an investigation .

  

  Business Response

  Date: 12/12/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 28, 2020, our customer contacted our Care Staff to seek assistance securing their M365 email account as they believed it had been compromised. Our Care Staff assisted with resetting the passwords for each address as well as signing out all of the email address users.

  Our customer would continue to contact our Care Staff for assistance with securing their GoDaddy account and email plans multiple times over the next few months.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  GoDaddy takes account security very seriously and have security measures available for our customers to implement to keep their account(s) secure. While GoDaddys security measures will help keep GoDaddy accounts and products safe, we rely on our customers to secure all of their devices and login credentials. If they are not, it will significantly reduce the effectiveness of our security measures.

  GoDaddy empathizes with our customer. With that being said, account management is a customer responsibility.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy has engaged in domain name registration abuse. We demand that the domain name be immediately conveyed to ***********************. I represent *********************** which is a bakery located in the ****************** Area in the State of *****. Ovenly Sweet Bakery Filed an application for trademark registration on November 21, 2024. On December 3, 2024, Ovenly Sweet Bakery attempted to register the domain name "***************". However, domain name registrar, "GoDaddy" as of that date has parked the domain and is demanding payment in the amount of $2,850 for the use of the "***************" domain name. In the week prior to November 21, 2024, the "***************" domain name was not registered and was listed as available for registration by multiple domain name registrars for less than $20.00. The ***** utility indicates that the "***************" domain name was registered by GoDaddy on November 21, 2024. GoDaddy has parked a website on such domain solely to demand payment for the domain in an exorbitant amount. This behavior indicates that GoDaddy is engaged in monitoring trademark filings solely for the purpose of squatting on domains and demanding payment from trademark applicants. This is an abusive and extortive practice willfully employed by GoDaddy to obtain excessive payment from trademark owners for domain name registrations. Prior to seeking resolution through formal procedures, we are submitting a complaint through the Better Business Bureau and will contact GoDaddy directly a) to create a public facing record of this behavior for public review, and b) attempt to resolve the matter amicably. Candidly, we are extremely disappointed in this behavior by GoDaddy and expect better behavior from a domain name registrar.

  

  Business Response

  Date: 12/09/2024

  Thank you for the opportunity to address the complainants concerns. From the information provided, the complainant does not appear to be a GoDaddy customer.

  Domains are sold on a first-come, first-served basis.? GoDaddy does not and has never participated in domain name front-running the act of registering domain names after a registration search is done in an attempt to profit from the domain. 

  According to a public WHOIS lookup, the domain name in question was registered through the company *********** on November 22, 2024. While the domain names current registrant has opted to list the domain name for sale via GoDaddys Premium Domain Name listing, GoDaddy is not the current registrar of record for the domain, nor do we have any affiliation with its current registrant or any associated business.

  RESOLUTION:

  If the complainant or their client believe to have a claim to the domain names registration and are unable to come to an amicable resolution with its current registrant(s), they may wish to review ****** Uniform Domain Name Resolution Policy for details on how they might be able to proceed via a hearing in a court of competent jurisdiction. This is a policy all accredited registrars must abide by and can be located here: *******************************************************

  Thank you again for the opportunity to address the concerns presented.

  Best regards
  ******* *******
  Office of the CEO | GoDaddy

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 14, 2024, we added a credit card payment to GoDaddy to pay for three 1 year email licenses for our not for profit youth ****************************** (***********************************). We wanted 1 year licenses for the use of ************** ******************* and ******************* We completed the payments for these using an **************** Card on our online account with ************************* October 15, 2024, GoDaddy charged $287.64 for a 3 year license for the the email address: ******************* I had not idea this was going to occur.On November 14, 2024, I noticed a payment to **************** was going to be double the intended amount for the above-referenced 3 email addresses. I reviewed the **** on-line account at ********************** and noticed the $287.64 billing for the 3 year service for ******************* I contacted GoDaddy customer service and explained the situation. A customer *** helped me cancel the ****************** email to show we have no intention of using it and that we had no intention of renewing that email. I then used their refund process (refund request OOPR-*****) and heard no follow-up. I contacted GoDaddy today (12/6/2024) to ask about the progress and they ended up sending me an email advising this was an "out of policy refund request".We had no idea there was going to be this charge on 10/15. They are saying we had 30 days to cancel this charge? I contacted them on 11/14. Additionally, we never approved this charge - we would have approved a 1 year usage of ****************** at the same time we approved the other 3 email addresses if we were going to do so. There was no "opt out" option. I manually approved the other emails, and had no intention of doing anything longer than 1 year at a time. They automatically signed us up for a 3 year email option the next day (10/15/24) for an email address we have no intention of using.

  

  Business Response

  Date: 12/11/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On September 25, 2018, our customer purchased four M365 Email Essentials plans for a three-year term via phone transaction. The email plans were automatically renewed for an additional three years on September 25, 2021.
  
  On September 21, 2024, our customer, or an authorized party on their account, entered their GoDaddy account and disabled the automatic renewal settings associated with the four email plans in question.
  
  On September 25, 2024, per our customers account preferences, ********************** did not renew the M365 Email plans in a good faith effort to honor agreements with our customer. Their account settings were reviewed again on October 5, 2024. As the automatic renewal settings were still disabled, the email plans were not renewed.
  
  On October 14, 2024, our customer, or an authorized party on their account, entered their GoDaddy account and enabled the automatic renewal settings for the four email plans in question. They also processed a one-year renewal for three of the four email plans.
  
  On October 15, 2024, per our customers account settings, the fourth email plan was automatically renewed for a three-year term.
  
  Our customer contacted our Care Team on November 14, 2024, and was correctly informed the email plans were no longer refund-eligible.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While the email plan was no longer eligible for a refund at the time of cancelation per our refund policy, we have refunded the renewal in question as a one-time courtesy in an effort to resolve our customers concerns.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 12/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my go daddy website 6 years & the rate keeps going up without notice. I started at $19.99. Then it went to $20.99. Then, $22.99 now not even a few months later its up to $28.99. I called on Dec 5 , 2024 spoke to female ********* manager Amish told me they cant do nothing about it & the rate will go up anytime. They offered nonstop thing but to pay yearly. Im a non *********** spending over $300 a year on a website more in grants I receive. Either they can lower & lock on one price or Ill be taking my business elsewhere to a free website company. I want to speak to **************** on this.

  

  Business Response

  Date: 12/11/2024

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  Between September 5, 2019, and November 28, 2024, per our customer's account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with our customer.
  On December 28, *************************** implemented a price increase and on December 5, 2024, GoDaddy sent a renewal notice to our customer which correctly displayed the current pricing for Websites+Marketing.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we understand the impact that increased pricing can have on our customers and their businesses and do our best to make sure they are notified of any pricing increases before they are implemented.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy operates unethically and preys on the average uninformed consumer. When calling Go Daddy for help or guidance it results in them selling you more memberships and products.The ***resentatives all have different answers or no answers. I have been misled into buying products that are worthless, I have been defrauded by GoDaddys claim that my domains will be making money in Cash Parking, on its own. I have had saved settings mysteriously not save. I have been pitched to purchase a membership to help me get my product to generate income. None of those purchases are making any money. In addition they sent me someone else's info.See the attached screenshot where GoDaddy falsely advertises the following paragraph for Cash Parking."Do nothing. Thats right, nothing. Well set up your pages with contextually relevant advertisements, so you can just kick back and watch the money come in each month (or each quarter, depending on your payment preferences)."When I called 2 days ago to ask why my cash parking domains weren't generating even a click, some uninformed *** told me I had to do the content work, and there was no such thing as free money.See attached screenshot where the link to my *************** domain is a black blank page. This is just one example of my cash parking domains that are not set up despite 9 calls to get it corrected.On October 19th a Go Daddy *** ***** ****** who was supposed to guide on selling my .com domains told me not to bother with .com, and just buy "AI" domains each at $199. On a recorded line he said the AI's I was buying were worth 6 figures, and assured me he would sell them for me quickly for $100k. ****** never got back to me despite 4 emails.Over the last 2 years I have spent over $3500 on GoDaddy products. I want a full refund of products purchased over the last year in the amount of $1952.00.I intend to ***ort this company for all the unethical practices until this gets addressed by our local and Federal *****

  

  Business Response

  Date: 12/09/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On October 17, 2024, our customer called **********************'s ************* Team to discuss purchasing domain names as an investment. During the conversation, our guide advised them regarding opportunities related to registering .AI domain names, and they registered four .AI domains during this interaction. 
  
  From October 19 to 24, 2024, they registered six additional .AI domains via online transactions. 
  
  On November 6, 2024, during a call with our care team, they purchased GoDaddy's ******************** (DDC) product. This membership-based program provides substantial discounts for domain name registrations and renewals. *** also includes CashParking, a service that lets customers earn money on their parked domain names. If they associate their domains with their CashParking account, our advertising partner places context-relevant advertisements on their domain's parked page.
  
  On November 7, 2024, our customer registered another .AI domain via an online transaction. Since then, they have submitted multiple requests for refunds for their AI domain registrations and have been correctly advised that the associated transactions are not refundable. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We respectfully decline our customer's refund requests and refer them to GoDaddy's Refund Policy, which can be found at this link: ***************************************************/refund-policy 
  
  Thank you again for the opportunity to address the concerns presented by them.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 12/09/2024

  I reject the response because Go Daddys response does not offer any new information as to why I should not be refunded for domains that I was misled to believe were of higher value than they actually are. Go Daddy admites that on 10/17 "their guide advised me regarding opportunities related to registered AI domains", yes true, I am aware of this information. I am slo aware that I purchased 4, and then 6 more. I am requesting refund for the 3 initial AI domains that are worthless.

  If Go daddy listedned to their recordings, they would hear the "guide" mention that that he could "resell" these domains for six figures alost immediately. Yet 3 of the 4 purchased can not even sell for 4 figures. The advice I was given was false and misleading. Does GoDaddy want to buy these 3 domains back from me for 4 figures given they are as valuable as their guide stated?

  I also reject the response regarding the *** profuct because the website literally states "Sit back and let us do all the work for you" on the cash parking. Yet not one cash parking account has been set up with their advertisers/links or anything. Rather, when I pull up my page I see nothing on it. Go Daddy states n their response "If they associate their domains with their CashParking account, our advertising partner places context-relevant advertisements on their domain's parked page".  I am requesting that this be done on all my cash parking accounts that I have already parked for awhile. If theres an issue with the cash parking, given I am a premeir member, I would expect a knowledgable guide to contact me and advise what the issue is, instead I am chasing down Go Dady as a part time job.

  Thank you.
  
  
  
  
  
  
  

  

  Business Response

  Date: 12/11/2024

  Thank you for the opportunity to address our customer's additional concerns.
  
  We stand by our previous response and respectfully decline their refund requests and refer them to GoDaddy's Refund Policy, which can be found at this link: **********************************************************************;
  
  Furthermore, should they wish to implement CashParking for their domain names, instructions can be found at this link: ***********************************************************************************;
  
  Thank you again for the opportunity to address the additional concerns our customer has presented.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy

  Customer Answer

  Date: 12/16/2024

  Rejecting response as it does not offer any explanation as to misleading sales and marketing techniques on website as well as by sales *****

• Initial Complaint

  Date:12/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********/GoDaddy have a reseller agreement for ********* 365 through programs like "Email Essentials" and "Email for Business," offering monthly subscriptions for services, including the "New" Outlook. Even users who own perpetual licenses, such as Outlook 2021 Pro, can inadvertently trigger a licensing issue by enabling "New" Outlook via an obvious toggle on the main app. This results in Outlook identifying the users license as ineligible and blocking access, demanding an upgrade to a higher monthly tier, increasing costs from ~$6/month to ~$22/month.The critical problem is that small business owners are left with no way to access their active business email accounts, which are essential for daily operations. Non-technical users cannot revert to "Classic" Outlook once this occurs, and contacting support only leads to being told the only solution is to upgrade to the higher-tier subscription or reinstall Office, neither of which is reasonable or necessary.Adding to the absurdity, the "new" Outlook doesnt actually require a license for use. I personally resolved this issue by creating a Gmail account, connecting it to "New" Outlook, disabling the toggle, and then reconnecting my original email account. Despite this workaround proving no license was required, support repeatedly insisted upgrading was the only option.This licensing scheme, particularly affecting tiers like "Email Essentials," unfairly holds small business owners hostage, forcing them to upgrade to regain access to services they already pay for. Users with legitimate licenses shouldnt face these *************************** must provide a simple toggle within the licensing page to revert to "Classic" Outlook for everyday users. Furthermore, ********* and GoDaddy must identify and disclose how many users have been affected and forced into higher-tier upgrades under these circumstances. An admission of this practice and an apology are warranted, alongside a resolution to prevent further harm.

  

  Business Response

  Date: 12/04/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  We appreciate our customer's thoughtful critique and candid feedback regarding our email product offerings. As they are aware, GoDaddy offers a range of email plans tailored to meet the diverse needs of our customers. These options can be viewed at ************************************************************;
  
  In addition, our customers also have the option to link their GoDaddy-registered domains to other email providers. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kind regards,
  ******
  Office of the CEO
  GoDaddy

  Customer Answer

  Date: 12/04/2024

   This canned response can be summarized as "The user has accepted our Terms" and "Is not required to use our email services for the domains they rent from us"
  
  It is clear that whoever has read the complaint is not understanding the nature of the complaint in any way.  This is not about user agreements, it is about breaking licensing on users' applications and ransoming their work product by stating that an upgrade is required.  They should forward the requirement to someone who at least knows the GoDaddy Webmail business.

  

  Business Response

  Date: 12/05/2024

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our previous response. 
  
  GoDaddy offers a range of email plans tailored to meet the diverse needs of our customers. These options can be viewed at ******************************************************.
   
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards, 
  ******
  Office of the CEO GoDaddy

  Customer Answer

  Date: 12/19/2024

   As the previous response; crystal clear that the person responding didn't read the complaint at all, or if they did, had literally no context.  What is the point of this?

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I have a problem with GoDaddy.com. I went to my GoDaddy account and the remember me was gone, so I set out to reset my login information because, in order to transfer a domain from GoDaddy to ********** to get an image storage solution, ********** needed me to change the nameservers to my intended domain to **********. In this process a new account for me was established at GoDaddy and I dont want the new account because all my domains are in my original account.On live agent chat at GoDaddy, I received two verification codes and a release code to receive a password reset link by email. However, despite this receipt of the codes at my registered with GoDaddy email address, I have not received the password reset link email.I have gone through this process three times now and it always ends the same with no reset link email arriving. The last time, the chat agent assured me he or she was doing his or her very best to assist me. I sympathized and gave my warmest thank you. I do not wish to ask this chat anymore and the same thing happened when one time was by phone.I am asking access to my account for which I need a password reset link to email address ******************* account with ********************** is account # ********. I do not want to do this process anymore with them. Will you please talk to them for me?Thank you.Season's best to you at BBB,***** E. **********

  

  Business Response

  Date: 12/07/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On November 30, 2024, our customer opened a request with our Account Recovery Team to change the email address on file within their account.  This request was completed later the same day. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our Account Recovery Team updated our customers email address within their account, and they should be able to receive one-time-passcodes sent to the updated address. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when I started my website, I purchased the services such as domain protection, domain registration and ********* 365 email and website plan for a term 3 years plan on 9/28/2022, which are supposed to renew or expire in 2025. These charges were set up as auto-renewal in default. however, they started to charge me for email plan, and other services which I already paid from 2022. I found this issue today and reached out to the customer service of ********************, who said they cannot refund these for charges in 2022 and 2023 because they sent me the notice and I did not object it.

  

  Business Response

  Date: 12/06/2024

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On September 28, 2022, our customer initiated two ****** free trials of GoDaddy's Website + Marketing (W+M) Premium. Later that day, they purchased a domain name for a three-year term, a W+M Starter with Email (M365) for a three-year term, an additional M365 plan for three months, and signed up for an additional 30-day free trial of W+M Premium via online transaction. These actions were made with no assistance from GoDaddy.
  
  On November 3, 2022, they renewed and downgraded their W+M Premium to a W+M Basic for a one-year.
  
  Per our customers' account preferences, we automatically renewed the service(s) to honor our agreements. Renewal notices were sent before expiration, informing them items would renew per account settings unless additional action was taken, and account management is a customer's responsibility.
  
  On December 3, 2024, our customer contacted our *********** for the first time and was informed correctly that per GoDaddy's Refund Policy, viewable at ***************************************************/refund-policy, their products were not eligible for refunds.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While our customers' requests are outside of our refund policy, we empathize with them, and as a one-time courtesy, we have provided refunds for the W+M Basic and an M365 plan. However, in the future, all refunds must be per our refund policy.
  
  Our office successfully connected with our customer, and we have resolved their concerns to their satisfaction.
  
  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy