Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Gaming

Modo.US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 16 2025 I spent $60 and won $933. My account was verified for deposit and play but when I tried to cash out I get a message saying my account is under manual review . I emailed them to inquire as to why and the only response I get is a thank you with request nu.ber and nothing to explain why I can't get my money.

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My MODO account was hacked and my money was being spent on there, I asked multiple times for them to close my account for almost 3 mths they never would tell this week. They said they were refunding my money back to my bank account. I never received my funds back, they never gave me a dollar amount when I asked for it, they didnt even ask for my correct/new bank account information. Ive got all the emails up to the time where they stopped responding. They closed all my requests Ive sent them without responding to any of them. Im going to attach the emails below as well

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My email address was hacked when my phone was stolen and my card information was stored on the phone as well. I reached out to modo.us after multiple fraudulent transactions were registered and came out of my bank account. Modo refused to acknowledge and return the funds. They are a predatory company who probably made the charges themselves. Very dishonest I cannot believe how rude they were in communication of such a serious situation that completely turned my life upside down.

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Modo.US has ripped me off hundreds of dollars over the past couple months I never won anything absolutely nothing and multiple times their games would not pay for legitimate wins and when I'd inform them they would always tell me that it wasn't recorded in my gameplay history. They are constantly manipulating controlling the *** odds in order to make me lose. These people are no different than thieves/crooks/scammers/robber's/down low no good cheaters that provide biased unfair rigged manipulated controlled by themselves games. DO NOT TRUST THESE ASSHOLES! This modo.us platform needs to be shut down and investigated and a lawsuit should be filed. They are non-responsive in their live chat on their website/platform. Someone needs to do something about this platform modo.us because they are not legitimate platform and they are getting away with fraud basically murder they need to be held responsible for their actions of cheating me and others out of our money and put behind bars. By far the most horrible worst platform I've ever seen in my life!

  • Initial Complaint

    Date:12/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was asked to verify my ****** account which I did they sent my winnings to that account no problem I won the second time and they wanted documents to prove my ****** account they keep returning my winnings back to my casino account want to update my account with my new bank card for my card was stolen so I have a new bank card that is why I used my ****** account, emailed them for several weeks and they keep saying the same send diucuments and I have sent all the documents I've put so much money in this casino was good for the first winnings but after that there seems to be a problem I just want my winnings

  • Initial Complaint

    Date:12/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed them repeatedly abd all they do is reply with ticket numbers and not resolving the issue I have multiple emails where they keep sending ticket numbers thus gad been going on since December ******* and they don'tseem to care. I wabt it resolved asap no more delays .

  • Initial Complaint

    Date:12/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last night I used my saved payment information at Progressive to pay my auto insurance and hours later that saved information was used to make 4 unauthorized transactions at a company called *************** from AZ. I did not authorize or make any such transactions and now my card is frozen, my only plastic available to me, and weeks waiting for a new card so can pay bills and use services that are automated that require plastic like parking ramps etc...This company made charges to my account without my knowledge in the dead of the night...They pushed me over my credit limit and I may incur fees, weekend so not sure what bank may do, they are closed now.. Not a happy US citizen being cheated of money this time of year.There are 4 charges to my account totaling roughly $370 at this point.

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today Dec. 8 2024. Requested 400 redemption from wins. Accepted approved scheduled sent. That was what was posted and emailed. Then later notified my bank rejected the transfer. Contacted bank while still chatting with ****. Told modo the bank has no record of rejecting much less receiving the transfer to reject it. Then modo support tells me that their system had a failure and was unable to send and the 400 was returned to My account. Not a single notification of this. If it even occurred. I want a lawyer. For real if anyone else was scammed by modo.us

  • Initial Complaint

    Date:12/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spent around $200 progressing in a game at this businesses website. My game progress was lost. Contacted support who admitted to the above. Then said it has to be escalated for investigation. That's all fine and good. But why am I having to wait to have the account balance corrected? Live chat (******) said he escalated it. Later I contacted Live chat because I hadn't heard anything regarding this. (*****) who first got my name mixed up with someone else he was assisting said he wasn't able to find an internal ticket that the matter was escalated. He asked me if I had a ticket number which I didn't. Later in the conversation he said he found the ticket after I asked him about it. I asked for the number. He said it's policy not to give out.1. If this is so why did he ask me if I had a ticket number?2. Support admitted the game progress was lost. Why do I have to wait? After spending over $1k in the last 24 hours not including funds I had won and spent back why am I being treated like a liar, thief and a criminal?It seems that the internal team can go from the end of one bonus look at my account balance from that point to the account balance when the issue was reported. Taking into consideration the wins that occurred in this time frame and adjusting for them and doing the math. It was around a couple hundred dollars worth of SCs that was invested.

  • Initial Complaint

    Date:11/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They never paid me my resemption of 2500 they say it was refunded but wasnt they gave me a email stating it was refunded but it never went back into the accct

Modo.US is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.