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Business Profile

Online Gaming

Modo.US

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened online with a casino called Modo.US. On multiple occasions I raised my bet from ****** I had no issues with freezing or any other problems with the game. When I raise my bet to 500 the game restarts and I lose every single time. This is fraud and they are using a green screen to steal higher bets from players.

    Business Response

    Date: 11/16/2025

    Reached out on November 16th, 2025 to offer further assistance. 

  • Initial Complaint

    Date:11/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged twice, withoutnmy knowledge or permission. First charge wasn $9.99. The second charge was for $4.99. I dont know who they are, I've never done business with them.

    Business Response

    Date: 11/07/2025

    Will be reaching out to the consumer to resolve their payment query directly.

  • Initial Complaint

    Date:11/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a bonus buy of 500$ on the game gemhalla with modo on oct 31 at *****pm Pacific time , so the bet is 5$ and I bought bonus buy for 500$ .. I got a total of ,25 freespins, I played to the 7th spin and won over 700$ already then the game crashed . And when I came back to the game it didn't replay or anything , I totally lost that session .tried to contact customer service so many times , end up they didn't even look at that and emailed me back said that nothing they can do but will reimbursement for 18 spins left for 18$. What ****** me off was instead of trying to help or contact the game provider to have the session play again or track the win of that session and paid me the amount I supposed to get , they paid me 1$ for 1 spin , that's why I got 18$ from them . They didn't take a look that my bet was 5$ . That's so rude and unprofessional , when the game crashed it wasn't my fault at all , that's so rude and unprofessional for a big company like ****. I'm so disappointed, I want the company to make it right for me, as I'm one of your loyal player , been spent ton of money to your company , that's how you guys treated player nowadays?? Sound like I got scammed by the casino that I trusted and spent money alot on. Here is the game id , I hope to hear from you guys soon, come on Modo , make it right or no one else will trust you guys ever again 019a3df4-8cd4-7d8b-b21e-094f8d87e08b Do it, prove me that you guys love player like the way you always stated.

    Business Response

    Date: 11/03/2025

    Hello, we have reached out to review and offer further assistance as of November 3rd, 2025.

    Customer Answer

    Date: 11/04/2025

    They offered to wait for ***** hours to have it investigate and they will have a result afterward ..I need to wait to see how they make it right. What I want is just track that session and either let me replay that bonus round , I paid 500$ for it , not like 5$ ..don't play game with me and telling me that it's voided because of the crashed .

    But I of course will update if they resolved and make it right. I spent money there , so I expect only win or lose , and not accept game crashed and take a lost that way..

    Business Response

    Date: 11/04/2025

    Reached out and assisted Player on Nov 4, 12:55:18 PM

  • Initial Complaint

    Date:11/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed $500 from my modo account to be transferred to my bank. Submitted all supported documents for verification, where after received verification that transaction was successfully approved. Went to my modo account after I had few more winning to do another redemption, but said that I had one already pending and needed to wait. Come to find out last night that no money has been deposited into my bank and its not pending in my modo account. So I reached out to representatives, just for him to state that I gambled that money away. I did not cancel my redemption transaction for $500 and its not in my modo account. I believe this site is fraud, scamming money out of people. I had no issue with adding money, but seems to have problem to take it out, as they purposely do cancelation just not to refund me for winnings. Now I cant even talk to anyone, my account doesnt even alllow customer support, says not delivered. THIS PLACE MUST BE A FRAUD. If only taking money isnt an issue, playing isnt issue, but redeeming, seems to be an issue

    Business Response

    Date: 11/02/2025

    Upon review of the Player request we can validate that the ****** Redemption was not fully approved. This was a result of the document they submitted not meeting the requirements and therefore the ****** was refunded back to their account balance on 10/31/2025 at 2:42pm EDT and we can validate they played into their refunded balance. We will reach out and assist further as of November 2nd, 2025.

    Customer Answer

    Date: 11/02/2025

    **** is a fraud. They dont want people to redeem their winnings, so they purposely canceled  redemption and add back to modo accounts , so you can think that you have more money then you do to ******. I played different games that day, used a lot of pre set 50 auto pays, I assumed I wont that money from those games, never crossed my mind that the redemption I claimed, has been canceled and added back to my modo account to play.  I did not authorized anyone to cancel my redemption. I tried claiming another $500 that day after I saw bigger balance in my modo account, but couldnt redeem as it said I had one redemption pending. If redemption was return, why wasnt I able to do it again? I submitted all document when I initially submitted request for redemption, and system said approved. So I dont know why modo decided my request wasnt valid. They had no issues accepting me adding funds from my account. Sounds like a scam system, for customers to never be able to pull money. I trusted modo only because I saw them on BBB. But looks like they are not credible 

    Business Response

    Date: 11/03/2025

    We have fully replied to the player as of November 2nd, 2025 with all available data and information pertaining to their ****** Redemption. Player is welcome to reply back to the support email ticket we replied back to them on if they have any further questions or concerns. 

  • Initial Complaint

    Date:10/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/12/2025 I won 4000 on the game and they never sent it to my bank account. On the game it said settled like they sent it but my bank said there is no transaction from Modo. I reach out to several online customer service representatives and one said it was settled on the 10/17/25. Still no money in my account. I have redeemed several times before with no problem and know we have one. All my information is verified and been verified for over a year since I been playing with them. Please help

    Business Response

    Date: 10/31/2025

    Reached out on October 31st, 2025 via email to offer further assistance regarding this concern. 

  • Initial Complaint

    Date:10/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 16th or 17th of October I signed up with Modo.us casino. I placed $20 on their site and in the end tried to cash out winnings of $1,028.00. for some reason (not given) they closed my account.

    Business Response

    Date: 10/24/2025

    Reached out to play on October 24, 2025 at 6:30pm EST resolving their concern. 

    Customer Answer

    Date: 10/25/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *******

     

  • Initial Complaint

    Date:10/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I recently tried to redeem a prize of 1500$ and was told to verify a card I do not use nor have I used in a long time and now theyre ignoring me acting like they cannot answer my questions whenI still havent received my money and they keep denying the request but the card that theyre asking for is the same card I have now just changed the virtual numbers on it but its the same account and they still wont listen to anything have to say they just wanna block me. I cantlive chat. I cant do nothing

    Business Response

    Date: 10/24/2025

    Our team has worked with the Player and assisted the Player in resolving their Redemption concerns and we can see their Redemption has successfully be processed as of 10/21/2025 at 5:29pm EDT.  We are happy to assist if the Player requires any further assistance and apologize if our account security checks have caused any sort of frustration. 

  • Initial Complaint

    Date:10/04/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I won $601.38 on Modo.us casino online on 10/3/2025. So I requested a redemption. Later that afternoon I received a notice that my redemption was rejected and returned to my account on their platform. They stated I need to send a photo of an old debit card that is now inactive because I lost the card. In fact that particular card had never been used for a redemption. Nor is the card even listed on their platform. So they asked me to submit a bank statement showing the last 4 numbers of that card so I did but they still rejected my redemption. I have contacted them through text and live chat several times but still not resolved. I called my bank and they said that my bank statement is a legal document and gives them proof that the inactive card was on my bank statement. Please help

    Business Response

    Date: 10/04/2025

    We will be reaching out to the Player to provide assistance as of October 4th, 2025. Please look out for our response.

    Customer Answer

    Date: 10/05/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

     

  • Initial Complaint

    Date:09/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So, the date of this transaction was on September 26th, 2025. The amount was $60 in exchange for 100 SC. The service provided was SC coins to use on slots to win money. The amount of money that I won was $1,240.19 . After I won, I wanted to cash out. I went through their ID verification process and then my account got placed under review. After completing the review and emailing them about it, they banned my account and took my winnings.

    Business Response

    Date: 09/30/2025

    As a result of Terms of Use violation by having more than 1 Modo account and ID Verification, we apologize we are unable to assist with reopening either of your accounts, or being able to permit the creation of a new account. We would encourage reviewing *****************************************************

    Customer Answer

    Date: 09/30/2025

    I do not have another account and to insist that I do is wild. I never play on online casino's at all so how could I have another account?

    Business Response

    Date: 10/01/2025

    Upon review of both accounts we can validate both accounts were linked to the same Personally Identifiable Information, this includes the same (ID) being used for ID Verification & the same person being linked to both ID Verification sessions. We encourage a review: *****************************************************************;

  • Initial Complaint

    Date:09/24/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent an email by modo.us they offered me a birthday bonus of free sweeps coins to play there games. I accepted logged in and I also made a deposit of .99 cents I had purchased a welcome package for .99 cents receive 5 sweeps coins. Ok so I play and I hit for $200. When I try to redeem I go through their verification process and all then they put my account into review. This morning I check and they say they closed my account for violations of terms and conditions. They won't respond and give me a valid reason. I feel as though because I won they don't want to pay so they closed my acct .

    Business Response

    Date: 09/25/2025

    Reached out on September 25th, 2025 with more information pertaining to account closure.

Modo.US is NOT a BBB Accredited Business.

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