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Business Profile

Online Gaming

Modo.US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The redemption i am referring to happened today on the day of 9/13/2025 at approximately 10:30 a.m. gmt mountain time. I have a claim i believe to be a case in which i deserve my redemptions funds that i am entitled to. I have been in contact with their live chat through email and live chat through their actual website multiple times and on various occasions have been given different reasons as to why my redemption has been returned into my account even though all necessary verifications have been presented and documented on the site itself. I also have screenshots of all interactions A vital piece of information that i feel to be most important is that multiple times upon attempting to process a redemption they have continuously found another reason to not process my redemption on their end and always send it back into my online account itself, Another important factor is that i did in fact just today receive correspondence from their representatives stating that my account had in fact been verified but then was retracted by the very same representatives of Modo.us stating that their were errors found in my documents when they just today required i enter in my social security number in order to be able to verify my account to receive my redemption i am located in **********

    Business Response

    Date: 09/16/2025

    Reached out and replied to Player Support ticket on September 16th, 2025. 

  • Initial Complaint

    Date:07/31/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It says its a legit business so I put my money to it and I played their games and when I won $200 I tried tocash out and they tried to say that I violated their terms and conditions just so they dont have to pay

    Business Response

    Date: 08/01/2025

    We've reached out to the player as of August 1st, 2025. 

  • Initial Complaint

    Date:07/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won money on there and i was already verified but the bank i was using which was my wifes, is the bank i asked to remove because at the time, I didn't have money in my account to purchase a coin package. I received an email telling me what steps to follow to get reverified and to update my bank and I did. Now they keep rejecting my redemption because they are saying that my wife needs to write a note saying she gives me permission to use her bank which is also odd being the fact that I updated my bank info which everything shows approved and verified. I have informed them over ************************************************************************************************************************************* to ask her to do the same with that card and take a selfie holding the note and the card. That was completed and yet they are still rejecting my money and saying she needs to take a picture showing the other card that she no longer has or heard of. They have entirely too much personal information now between me and my wife such as our drivers license, bank statements, and bank cards. I want my money and an apology for going through so much.

    Business Response

    Date: 07/15/2025

    Concern was escalated to a higher level as of July 14th, 2025. Our team will review and reply and work with the player. 

  • Initial Complaint

    Date:06/10/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on may 23 2025 i deposited $30 to the online casino (modo casino) that day i won and started a redeemtion (withdrawl) for $620 after going through a check list they gave me in order to withdraw any money i got them every document they needed on the 24th they verified my documents they told me it could take up to 48hrs to reach my credit card the one i used to purchase games the finalized everything and told me they sent the money that night on the 24th i won some more money so i wonted to redeem it wich was $300 and they also verified that and sent me a email stating they sent that money to on the 26th i called my bank ask about the money they said they havent seen nothing yet so i contacted modo they said it could take 5 days so i contacted modo on 28th the said check with my bank so i did and the bank says nothing yet 29th i contact modo they said check with your bank every day sometimes twice a day i contact modo but i get the same response the even sent me a transaction id number and my bank tells me there hasnt been no activity from modo at all

    Business Response

    Date: 06/11/2025

    We've been in active communication with this player the entire time. Most recent interaction was on June 9th, 2025 and we will communicate with them again on June 11th, 2025. 

    Customer Answer

    Date: 06/13/2025

    I just want the money that I won $920 in total

    Business Response

    Date: 06/14/2025

    We are still communicating and working with the player. Last response sent to the player was on June 14th, 2025.

    Customer Answer

    Date: 06/16/2025

    There would be no reason for me to lie about my bank saying they did not get the money I don't know what or why you guys are playing this game You know and I know I did not get that money what are the dates that you claim my bank got the money because I got so many different dates and run around from you guys it's pathetically sick is

  • Initial Complaint

    Date:06/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been making purchases with this business using all the same credit cards with no problems I a played their casino games at least 4/5 times a week with the same account when I won a specific amount I applied for my redemption like always I received the response and I waited like always to be credited. For some unknown reason I was asked after my redemption was approved I was asked by MODO.US to provide all the cards I used to purchase the credits along with the owner of the cards ** with a hand written note stating the the owner of the cards allowed me to make purchases from modo. Which I did my mom taken a picture with a hand written note dated and signed. We did this as soon as we were asked. But Modo.us is pretending not to have received the emails. Everything I uploaded is included in this complaint. Please help us my six year old died in his sleep and I was giving my family that money so we can bury him

    Business Response

    Date: 06/10/2025

    We have been in recent communication with the player as late as June 7th, 2025. We continue to work with our Teams & Player. 

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** has fraudulently over charged me and also is fraudulently doing business without a license as a gaming site. I lost over 175k and the return to player and the slots are rigged. I tried to settle with the when I called them out on their fraud and they blocked me. I also demanded arbitration.

  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never set a account up with Modo nor did I give anyone permission to charge any transaction to my banking accounts Request they Modo reimburse me for fraudulent charge they close the fraudulent account modo told me not responsible for me giving another person access to supposably a account that I created which I have never started an account with modo.i ****** ******* would like all charges made to the account ******************* email to be reimbursed because they are fraudulent I did not permit any information that Modo has used nor Gave anyone else permission to access and use my email to set up any account with modo nor have permission to use any of my "****** *******" banking cards on any website. Modo does not have or had any permission from me ****** *******

    Business Response

    Date: 05/17/2025

    Our team has been in communication since May 7th, 2025 via email. 

  • Initial Complaint

    Date:05/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had. $700 redemption cancelled for some reason but my $700 was never put back into my account!!! I have sent 50 emails trying to resolve this for 4 days . I want the thieving b******* to return me my money or a smear campaign like no there is about to take place on all social media platforms and I have hundreds of thousands followers !!

    Business Response

    Date: 05/17/2025

    We've been in active communication with the player via email and assisted them with evidence in regards to their missing Redemption. 

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cashed out 100$ and was approved at 8am this morning, at 2:51 i receive about 10 emails saying i was refunded. however everytime i try and login the page jsut goes right to the lobby with the login/Register button in the top right corner!? what is going on? i feel like i was scammed out of 100 dollars, because it did let me create a whole new account with different login. so now im out of my 100$ and the 10$ i just loaded on there. ive emailed support about a dozen times with no response and some of the emails wont even be sent so it just all seems like a huge scam . this all takes place today 4/30/2025

    Business Response

    Date: 05/02/2025

    We've communicated with the player via Support email Ticket as of May 1st, 2025. 

  • Initial Complaint

    Date:04/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company closed my account while I had funds in the account, without paying those funds out. They're now saying I have to wait 3 months to reopen my account to get those funds out. I don't understand why they would attempt to keep my money while closing my account.

    Business Response

    Date: 05/02/2025

    We've reached out on May 2nd, 2025 to assist. 

Modo.US is NOT a BBB Accredited Business.

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