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Business Profile

Online Gaming

Modo.US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 19, 2025, I purchased 3 transaction each $999.99 totaling $3999.96 into their VIP program, which promised tiered perks, but no more than two weeks later, they blocked my purchases, revoked my access to paid benefits, and abruptly terminated NYC services without warningyet continues sending promotional emails despite my ineligibility

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Modo deactivated my account as they said they are waiting information about a charge back that was never followed through with. Which I provided proof of from bank. Modo said we need to wait until your bank reverses it. There is nothing to reverse they withdrew 499.99$ put of my bank account on march 4th .No money was ever returned . Modo host *** says per payment processing center we are awaiting confirmation from bank charge was reversed the money never left modo. My bank is encouraging me to file a claim as I have done nothing wrong and no claim is filed. I am getting the run around and want my account activated. Which they refuse to do. I filed a complaint as they are going against there policy and they lied to me my bank said they never sent any letter to modo. Hopefully this can be resolved

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed them three times, but have yet to receive a response. I've been trying to get verified since 01/05/2025 and I have been trying to redeem $100 that I won since the same day. They denied my redemption request because they said my utility bill was incorrect, but they never put my money back into my account. I have since submitted the required document again and it been over a week and nothing. They will not respond to any emails and that is the only way to get in contact with them. This feels like a scam and I would like assistance in getting this matter solved.

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was watching movies on my phone and had to buy these coins in order to watch. I spent around 35 dollars and stopped. Now this company continues to take 49 dollars at a time out of my account daily and sometimes 49X2. On my statement there is a phone number attached to the transactions, but when I called them, they said that they are a car rental. I had to close my account to keep these predators out of it. I was watching a movie series not gambling. I want my money refunded to me

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my account was hacked and the identity thief cleared my bank accounts at your casino tried resolving and my account was just closed and no money returned have an active id theft case in place to

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The problem that's happening at this point is this casino used to pay out now it's not doing it they've been being indifferent for quite some time now and I should have walked away from him but I won $701 on the 26th and I cashed out or put it up for Redemption on the 26th I received an email saying I received my wings within 24 hours within 24 hours now I've been a customer for a while and they should have no problem none of my financial bank accounts or cards have changed whatsoever so for me it should have been a really quick Redemption but it was not and they will not answer me they're not paying out they will not pay me my money and when I go to their site it says that it was when I first cast out it said that it was pending then it went into that they had sent it then it went into the deal with satisfied no it's not absolutely not they did not pay me the money it did not go into my bank account it's been far too long and I got an email from them stating it would be within 24 hours and then I got an email yesterday stating that they sent it out no they did not they keep saying that and they won't answer me back on chat or email or anything they're just ignoring me and not paying me my money

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won some money playing with the casino and sweeps coins. Verified my account successfully and then my account went into review. Contact the support as was told to do on website once I contacted support they told me that this happened sometimes and that if it was longer than 24 hours let them know and they would fix *****'s been 48 hours, several emails very little response and my account is still locked.

  • Initial Complaint

    Date:03/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won ******* dollar on this websites slot machine. I requested a withdrawal of these winnings over a week ago, I've sent in everything they have requested and they still refuse to give me my money. Every time I request the money they reject it and never really tell me why. I don't know what else to do. Can you please help me get my money from these people.

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won some money on modo and have been trying to get my redemption for several days and they refuse to send it to me. They keep saying I need something new every time and Ive already sent all the documentation it says on their website and what they said to receive it. I want my money now.

  • Initial Complaint

    Date:02/17/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 16 2025 I spent $60 and won $933. My account was verified for deposit and play but when I tried to cash out I get a message saying my account is under manual review . I emailed them to inquire as to why and the only response I get is a thank you with request nu.ber and nothing to explain why I can't get my money.

Modo.US is NOT a BBB Accredited Business.

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