Business Profile
Online Gaming
Modo.USThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 65 total complaints in the last 3 years.
- 46 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/14/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The redemption i am referring to happened today on the day of 9/13/2025 at approximately 10:30 a.m. gmt mountain time. I have a claim i believe to be a case in which i deserve my redemptions funds that i am entitled to. I have been in contact with their live chat through email and live chat through their actual website multiple times and on various occasions have been given different reasons as to why my redemption has been returned into my account even though all necessary verifications have been presented and documented on the site itself. I also have screenshots of all interactions A vital piece of information that i feel to be most important is that multiple times upon attempting to process a redemption they have continuously found another reason to not process my redemption on their end and always send it back into my online account itself, Another important factor is that i did in fact just today receive correspondence from their representatives stating that my account had in fact been verified but then was retracted by the very same representatives of Modo.us stating that their were errors found in my documents when they just today required i enter in my social security number in order to be able to verify my account to receive my redemption i am located in **********Business Response
Date: 09/16/2025
Reached out and replied to Player Support ticket on September 16th, 2025.Initial Complaint
Date:09/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
WON 22K THEY SAY I CANCELED REDEMPTION AND "PLAYED IT" NAH I DIDNT THEY ARE NOT HONEST AND ARE SCAM ARTISTS.Business Response
Date: 09/19/2025
Responded on September 17th, 2025 - We apologize our team was unable to validate any sort of security concerns that resulted in ** Balance loss, beyond the ** being played.Customer Answer
Date: 09/19/2025
Never happened, I won, cashed out, theb when I logged back in I had nothing. Says there was plays. But I never played those plays. They robbed me of a life changing win.Business Response
Date: 09/24/2025
Our Team has conducted a full investigation on the account and found no (Fraud). They have determined all SC in question was used on actual game play the day the player reported concerns about the amount that went missing. The player has also been provided with updated security guidance to ensure their devices & Modo account are protected.Initial Complaint
Date:09/11/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** offers its users to get free sweeps coins to then redeem for cash prizes. One of these ways to get free sweeps coins is to submit a mail in entry (AMOE), they then process it and credit the user for however many letters they wrote, each letter gets you 3 sweeps coins on MODO. I have a lot of spare time so I was constantly writing letters to them following all the guidelines and rules modo had for it making sure everything was correct. I have never been credited from MODO and just a few days ago they sent me an email saying my account has been closed due to a violation of the terms of use, this is wrong. I followed every step and they owe me. They just don't want to credit me and that's very wrong of MODO to do that. They refuse to tell me any more details on why they closed my account when I asked them which is shady and not a good business practice. The total sweeps coins I need to receive is 8085.Business Response
Date: 09/11/2025
We have communicated with the player on Sep 10, 8:18:55 AM regarding this concern. As a result of a Terms of Service violation we are unable to accommodate reopening their Modo account. They may reply to our communication with any further questions or concerns.Customer Answer
Date: 09/11/2025
They say I violated the Terms of Service but dont want to say what exactly I violated?
I dont accept that, thats so shady on MODOs part.
I need to have a reason not just violating terms of service. Tell me what I did wrong, because you cant. I did nothing wrong but MODO just wants a sorry excuse not to give me whats owed to me by them.Business Response
Date: 09/12/2025
Your Modo account was handled by someone else other than yourself which is against our Terms of Use. Only the account owner is able to conduct ID Verification on their Modo account. We do encourage you to review ***************************************************** - Section 4 - Subsection 4.6.Customer Answer
Date: 09/15/2025
I never shared my MODO account information with anyone I knew, the only one doing anything with it was myself and no one else.
You are wrong about that, and it makes me sad that my account is closed because I really enjoyed MODO. I was the only person in control of my account, no one else. I want my account reactivated.
Initial Complaint
Date:09/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the beginning ******* was ok and when I won they would credit to my account then when I showed PROOF I won and that the game glitched then closed they wouldnt pay me ! One was over a $1000 and one was $5000 then they made fraudulent charges on my debit card .I filed a police report on Belchertown ,Ma and with my bank ******* bit for some reason they dont understand what Im trying to tell them and you cant talk with fraud department and they said they were legitimate charges !! If you ****** this company they have done this to thousands of peopleBusiness Response
Date: 09/19/2025
We are unable to further assist as the player informed us: "Im working with *** online cyber crime and government cyber crime and I was advised to have no longer have contact with you.
We provided our legal departments email address for further correspondence between the player's legal counsel and Modo legal. We informed the player of these details on 7.29.25. Our Payments Team did reach out on 7.28.25 to validate purchases, but we never heard back.
Customer Answer
Date: 09/21/2025
I ne er received an email from this company in July 2025Business Response
Date: 09/24/2025
Per review of our Support Tickets linked to Player, the last Support ticket sent to the player was Subject: Your Modo Account, and was sent out on Jul 28, 2:11:47 PM. We will compose an updated outbound email to the Player that will go out on September 24th, 2025 with the same Subject line. We encourage Player to review "Spam, Junk" and other folders in the event the emails are not routing to Inbox.Initial Complaint
Date:07/31/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It says its a legit business so I put my money to it and I played their games and when I won $200 I tried tocash out and they tried to say that I violated their terms and conditions just so they dont have to payBusiness Response
Date: 08/01/2025
We've reached out to the player as of August 1st, 2025.Initial Complaint
Date:07/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I won money on there and i was already verified but the bank i was using which was my wifes, is the bank i asked to remove because at the time, I didn't have money in my account to purchase a coin package. I received an email telling me what steps to follow to get reverified and to update my bank and I did. Now they keep rejecting my redemption because they are saying that my wife needs to write a note saying she gives me permission to use her bank which is also odd being the fact that I updated my bank info which everything shows approved and verified. I have informed them over ************************************************************************************************************************************* to ask her to do the same with that card and take a selfie holding the note and the card. That was completed and yet they are still rejecting my money and saying she needs to take a picture showing the other card that she no longer has or heard of. They have entirely too much personal information now between me and my wife such as our drivers license, bank statements, and bank cards. I want my money and an apology for going through so much.Business Response
Date: 07/15/2025
Concern was escalated to a higher level as of July 14th, 2025. Our team will review and reply and work with the player.Initial Complaint
Date:06/10/2025
Type:Product IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on may 23 2025 i deposited $30 to the online casino (modo casino) that day i won and started a redeemtion (withdrawl) for $620 after going through a check list they gave me in order to withdraw any money i got them every document they needed on the 24th they verified my documents they told me it could take up to 48hrs to reach my credit card the one i used to purchase games the finalized everything and told me they sent the money that night on the 24th i won some more money so i wonted to redeem it wich was $300 and they also verified that and sent me a email stating they sent that money to on the 26th i called my bank ask about the money they said they havent seen nothing yet so i contacted modo they said it could take 5 days so i contacted modo on 28th the said check with my bank so i did and the bank says nothing yet 29th i contact modo they said check with your bank every day sometimes twice a day i contact modo but i get the same response the even sent me a transaction id number and my bank tells me there hasnt been no activity from modo at allBusiness Response
Date: 06/11/2025
We've been in active communication with this player the entire time. Most recent interaction was on June 9th, 2025 and we will communicate with them again on June 11th, 2025.Customer Answer
Date: 06/13/2025
I just want the money that I won $920 in totalBusiness Response
Date: 06/14/2025
We are still communicating and working with the player. Last response sent to the player was on June 14th, 2025.Customer Answer
Date: 06/16/2025
There would be no reason for me to lie about my bank saying they did not get the money I don't know what or why you guys are playing this game You know and I know I did not get that money what are the dates that you claim my bank got the money because I got so many different dates and run around from you guys it's pathetically sick isInitial Complaint
Date:06/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been making purchases with this business using all the same credit cards with no problems I a played their casino games at least 4/5 times a week with the same account when I won a specific amount I applied for my redemption like always I received the response and I waited like always to be credited. For some unknown reason I was asked after my redemption was approved I was asked by MODO.US to provide all the cards I used to purchase the credits along with the owner of the cards ** with a hand written note stating the the owner of the cards allowed me to make purchases from modo. Which I did my mom taken a picture with a hand written note dated and signed. We did this as soon as we were asked. But Modo.us is pretending not to have received the emails. Everything I uploaded is included in this complaint. Please help us my six year old died in his sleep and I was giving my family that money so we can bury himBusiness Response
Date: 06/10/2025
We have been in recent communication with the player as late as June 7th, 2025. We continue to work with our Teams & Player.Initial Complaint
Date:05/22/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** has fraudulently over charged me and also is fraudulently doing business without a license as a gaming site. I lost over 175k and the return to player and the slots are rigged. I tried to settle with the when I called them out on their fraud and they blocked me. I also demanded arbitration.Initial Complaint
Date:05/16/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never set a account up with Modo nor did I give anyone permission to charge any transaction to my banking accounts Request they Modo reimburse me for fraudulent charge they close the fraudulent account modo told me not responsible for me giving another person access to supposably a account that I created which I have never started an account with modo.i ****** ******* would like all charges made to the account ******************* email to be reimbursed because they are fraudulent I did not permit any information that Modo has used nor Gave anyone else permission to access and use my email to set up any account with modo nor have permission to use any of my "****** *******" banking cards on any website. Modo does not have or had any permission from me ****** *******Business Response
Date: 05/17/2025
Our team has been in communication since May 7th, 2025 via email.
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