Complaints

This profile includes complaints for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

NameCheap has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

• 

  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They automatically took out a payment (******) for a product renewal 30 days before it was due and then when I tried to resolve the issue and tell them I wasn't going to renew they told me it was too late to do anything about it.

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Org ,I am writing to file a formal complaint against Namecheap regarding the unjust suspension of my hosting account. I believe that this action was taken based on false accusations made by a third party, specifically my employer, and it has resulted in significant harm to my online presence and business operations.On 17/02/24, I received notification from Namecheap stating that my hosting account had been suspended due to a report alleging that I had engaged in fraudulent activities, specifically the theft of funds from my employer. This accusation is entirely baseless and without merit.I would like to bring to your attention the following points:False Accusations: The report filed by my employer is entirely fabricated and unsupported by any evidence. There has been no instance of fraudulent activity or theft on my part, and I can provide documentation to support my innocence.Lack of Due Process: Namecheap suspended my hosting account without conducting a thorough investigation or providing me with an opportunity to respond to the allegations made against me. This lack of due process is unacceptable and has resulted in severe consequences for my online business.Damage to Reputation and Business: As a result of the suspension, my website has been inaccessible to customers and clients, causing damage to my reputation and financial losses. This unjust action by Namecheap has disrupted my business operations and caused undue hardship.Request for Resolution: I request that Namecheap immediately reinstate my hosting account and provide compensation for the damages incurred as a result of the wrongful suspension. Additionally, I urge the *************** to investigate this matter thoroughly and hold Namecheap accountable for their actions.I appreciate your prompt attention to this matter and look forward to a swift resolution. Please do not hesitate to contact me if you require any further information or documentation.Thank you for your assistance in addressing this issue.Sincerely,TAOUFIK DAGGAG

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 2, 2024, my Discover card was billed for $16.06 for a domain name with Namecheap. I thought that this account was cancelled previously. I tried to cancel again using the phone and web, but was unsuccessful. When I called Namecheap, I am put on hold, then told to leave a message and then told they haven't received a valid response and they hang-up. When online, I was told, via chatbot, to login but, I could not. I was told to reset my password which I did and still I cannot log in. I asked to speak to someone for help and was told that the chatbot is fully qualified and was refused help from another source.The phone number for name cheap is ************. Website is Namecheap.com. I am reaching out for an assist on a refund and to prevent future billing. I have called the credit card company and requested to suspend future billing but, they can only do that for 1 year. Thank you for any assistance you can provide.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I registered 25 domains with Namecheap and I started some blogs. I was using hostgator to host some html files. Namecheap banned my account. They said something like fraud/software. Most of the domains have the status clientHold.I began registering the domains 2-3 weeks ago an I only had about 100 htmls files, one css file and one png file per each website.The last 7 domains were registered a day before the ban. I only changed the nameservers and I had nothing on hostgator(no files). I got banned after one day just because I registered them.I tried to talk to them for about 2 days. They just say that they can not give details about the review and their decision is final . I asked multiple times how can I transfer the the domains but they did not respond. I have about 5 domains that don't have the status clientHold but it seems that those are lost too.

• Initial Complaint

  Date:02/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for services on Friday 2/2/2024 at around 6pm CST. I spent hours setting up my email and looking at website templates. I planned to get my website operational by Monday. My account was flagged as a concern and I received an email at 11:38pm asking for DL, Passport, or a cc authorization number. I contacted Namecheap support later that night. I was informed risk management will get back to me. I contacted my bank Saturday morning at 10:24am CST and was giving a CC authorization number. I contacted Namecheap shortly after. They said they could not confirm the number. At 109pm CST, I received an email stating my services could be cancelled. I contacted namecheap support via chat and did not get an explanation why my account was flagged as a risk. I have wasted countless hours setting up my email, domain, and working on my website. I do not appreciate the hassle to go to my account and undo all my changes to cancel my services. I want a full refund, my credit card information, and id removed from their systems. I no longer wish to use my precious time to cancel a service which was not delivered to me. My website and email will have to be postponed due to Namecheap. I did not get a explanation why my account was flagged.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An expired card was charged, I contacted the company 15 days later to reverse the charge and they would not. I contacted **** and they reversed the charge to my card. Then, the business contacted me and is demanding I repay them along with a $15 reversal fee. I explained again the situation and they continue to harass me for payment.

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23/24 I received a email from Namecheap stating that a domain that I sold on their marketplace had a register information update. In the email Namecheap provided me with the first and last name of the user who purchased my domain and gave me their email address. And my information was also shared with the buyer. I do not find this matter to be okay. Why do Namecheap have to give other users our contact and personal information just to change the information in there system. In example, if I buy a domain on the marketplace from another user and ****************** has to now list me as the new owner of the domain in their system then why would Namecheap need to actually give me all the seller's information. If you give someone my email address and name aren't you opening me up to getting hacked or someone using my information. I will attach proof of the email to this complaint. I just never knew Namecheap handle business this way. Had I knew that namecheap willing gives other customers my personal information which should be protected by HIPPA I would of never listed and sold a domain on the marketplace. So, for those who don't know. If you sale a domain on their marketplace whomever buy the domain Namecheap will provide that buyer with your name and email address. For what reason? I have no idea on why they would do this. Its sort of gross!

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner and use a NameCheap domain for my website and emails. In October, I paid NameCheap to renew the domain **************************** for the business ********************************* ********************** LLC) and I have a little extra money on the account to renew it the next time it comes due.NameCheap is sending me constant maniuplative marketing reminders to renew my domains for URLs I did NOT request. I have contacted NameCheap support and told them to unsubscribe me from these reminders, but they continue. I am getting 1 or 2 each week. This is a huge distraction to my work as everytime I need to check to see which URL the email is for.This is a deceptive and unacceptable marketing tactic, and as a small business owner, I don't appreciate it. Please forward this complaint to the *** if appropriate.

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My website certificate is not valid which means it's either misconfigured or has been compromised.I have paid for web hosting services and for a ssl certificate and this has been a problem for months. I want the issue to be fixed and I want a credit of 3 months extension for the time my site has not been secure.This is per ******* We suggest you don't enter any private or personal information on this page. If possible, don't use the site.Not secure: Proceed with caution. Something is wrong with the privacy of this sites connection. Someone might be able to find the information you send or get through this site.Dangerous: Do not use this site. If you get a full-page red warning screen, the site has been flagged as unsafe by Safe Browsing. The site can misuse or abuse any information it receives, and could potentially attempt to install harmful software on your computer. When you use this site, it puts your privacy and security at risk.

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 13, 2023 since December 5th we have contacted the company NAME CHEAP at ********************************************************************************************* several times via email and 2 times over telephone within the past 8 days some times 2 or more a day. We have made it known that we need the *** code to transfer our domains from name cheap. They stated more than once that we provided the information need it but ignore request for *** code 58 times. Their scheme is simple and anyone can see it. Almost every time they change Ticket number to a different alleging they had to close the prior one but only for their scheme to not provide the *** code which is essential to transfer domains from one company to another one. We found many complaints against NAME CHEAP with BBB in ******* we need *** code to transfer out all of our domains.