Complaints

This profile includes complaints for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

• 

  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted NameCheap via email on August 5, 2026, regarding the domain they register REMOVED. Namecheap initially responded on August 11 "Rest assured that your report will be properly evaluated following our policies, and action will be taken if necessary.Please note that further actions will depend on the findings of our investigation; therefore, we will respond to you only if additional information on the matter is required."To date no action has been taken nor have I been contacted for additional information. Reference NC-TQH-7297 "I am contacting you regarding the domain listing REMOVED, which is currently registered through Namecheap. This site is falsely publishing my private address as a "active" foreclosure listing and has completely abandoned its required operational contact channels, ignoring multiple cease-and-desist notices. Instead they are actively retaliating by changing the false foreclosure listing from "pending" to "active."Because your standard legal/abuse queues have been non-responsive, I have filed formal complaints with the REMOVEDand the REMOVED. Namecheap is currently harboring a non-compliant entity in violation of your Universal Terms of Service. I request the immediate suspension of this domain for operation an unreachable, malicious platform. See the attached email thread with REMOVEDfor reference."

• Initial Complaint

  Date:09/02/2026

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Namecheap, REMOVEDthe registrar for REMOVED, for its failure to meaningfully investigate, forward, or respond to repeated complaints concerning REMOVED's continued publication of personal information after repeated deletion demands.I am a California resident and have exercised my legal right to deletion under the California Consumer Privacy Act (CCPA), as amended by the REMOVEDincluding California Civil Code REMOVED. REMOVEDcontinues to retain and publish my personal information despite these demands.I have submitted multiple direct removal requests and emails to REMOVED, completed its published opt-out process, and sent repeated follow-ups. The opt-out process has proven ineffective, and the information remains publicly available.After these efforts failed, I repeatedly escalated the matter to Namecheap as REMOVED's registrar/domain contact. Namecheap has failed to meaningfully investigate the complaint, forward it to a responsible party and obtain resolution, or provide a substantive response explaining what action it has taken.Domain: REMOVEDAffected URLs:REMOVEDdemand that Namecheap immediately investigate this complaint, forward it to the responsible registrant/customer, require a substantive response, and take appropriate enforcement action if REMOVEDcontinues to ignore the deletion demands. I also demand that Namecheap provide a substantive response identifying what action it has taken regarding my complaints.REMOVED

• Initial Complaint

  Date:09/01/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?On August 2026, my domain REMOVEDexperienced an unannounced 24-hour service outage due to background infrastructure maintenance by Namecheap. This unexpected downtime severely disrupted my project operations and damaged my professional credibility with my community.?When I contacted customer support under ticket REMOVED, the representative explicitly admitted that Namecheap does not send email notifications for scheduled maintenance, offering only a dismissive $10 promo code. Furthermore, Namecheap publicly defended this failure by suggesting that customers should manually refresh a status page daily to check for potential downtime.?Expecting customers to manually check a status page instead of providing automated maintenance alerts demonstrates a complete lack of operational transparency and disregard for client dignity.

• Initial Complaint

  Date:08/24/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Namecheap customer in continuous good standing since October 2010. My domains REMOVED(the name of my registered business, REMOVED, and host of my business email) and REMOVEDexpired on July 2, 2026.On July 5, 2026, Namecheap emailed me that my expired domains could still be reactivated through Support during the redemption period. Relying on that notice, I contacted Support to recover them - and learned Namecheap never placed the domains into redemption at all. Instead, Namecheap auctioned both in-house on its own Namecheap Market on August 9, 2026 (REMOVEDsold for $15 with a single bid), renewed them to 2027, and moved them to the winning bidder's Namecheap account, where they remain today under a transfer lock until about October 8, 2026.Namecheap's own escalation reply (August 22) describes its standard expiration lifecycle as grace REMOVEDthen registry redemption, then release - exactly what it did not provide. REMOVED's Expired Registration Recovery Policy exists to guarantee registrants that recovery window.I escalated through ticket NC-VCT-7712 and live chat, added funds to my account to pay all recovery fees, and asked for legal/compliance review. Namecheap refused twice, the second time as "final," citing only Section 23 of its Registration Agreement and addressing none of the substance. Its legal address REMOVEDhas not responded. I have filed REMOVEDcomplaint Case 01641078.Desired resolution: Namecheap should restore REMOVEDand REMOVEDto my account - both are still within Namecheap's own system - with me paying all standard renewal and redemption fees, and Namecheap making the winning bidder whole; or facilitate the return at its own expense, since the sale proceeded on the strength of its own defective notice.

• Initial Complaint

  Date:08/23/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Namecheap allowed my domain to be stolen, then locked me out of my entire account for reporting it. 13 days and counting.On 31 July 2026 Namecheap emailed me confirming the registrant of my domain REMOVEDhad ALREADY been changed from me (REMOVED, Nimadamus Sports, REMOVEDto a stranger, REMOVEDNteo, REMOVEDI never requested or authorized it, and they never asked me to confirm first, which REMOVEDpolicy requires.I reported the theft 10 Aug 11:11 UTC (ticket NC-UFC-1948). At 12:25 UTC, 74 minutes later, Namecheap wrote: "We have locked your account so it cannot be modified or accesses during our investigation." They locked my whole account because I reported being the victim.They then demanded I write from a different email. I did within the hour (NC-AGG-5932). They took 3 days to reply, asked screening questions, I answered same day. On 15 Aug they asked two more, I answered in 3 minutes. Then on 16, 17 and 18 Aug they sent the identical demand to start a brand new thread from an alternate address, sending it TO the alternate address I was already using. No human reply since 15 Aug. My 21 Aug escalation got only an auto reply (NC-VUS-9811). They have never once addressed the stolen domain or the lock.They took my money during this: $14.98 on 4 Aug (order REMOVED) and $11.88 on 8 Aug (order REMOVED, hosting REMOVED). They accepted the hosting payment on 8 Aug and locked me out of that hosting on 10 Aug.The lock covers all my domains and hosting. My sites went dark. They also refuse to release AuthInfo/EPP codes, so I cannot even transfer to another registrar.Note: my tickets misspelled it "REMOVED" with a V. The real domain, per their own notice, is REMOVEDwith a W.Resolution wanted: restore my account access, return REMOVED, release transfer codes for all my domains, and refund what I was billed while denied service.

• Initial Complaint

  Date:08/14/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request the assistance of the Better Business Bureau regarding persistent billing issues and poor customer service with REMOVED. Since May 2026, I have made multiple written requests to Namecheap to cancel my account and all associated recurring subscriptions (including "Relate SEO" and "Relate Social" plans). Despite my repeated demands, the company has continued to process recurring charges to my credit card for services I do not use and have explicitly asked to cancel.I am currently unable to resolve this issue through Namecheap's standard support channels because I am locked out of my account following multiple failed login attempts. I have informed Namecheap support of this lockout; however, they have refused to process my cancellation or stop the billing, insisting that I must first verify my account ownership using a username and a "Support PIN." I am unable to provide these credentials because I cannot access the account dashboard due to the lockout.Despite clearly identifying myself via my registered email address and providing documentation of my requests to stop billing, Namecheap has failed to provide a viable path to resolution, choosing instead to enforce a verification policy that is impossible for me to satisfy under these circumstances.Desired Resolution:1. Immediate, permanent closure of my Namecheap account and cancellation of all associated subscriptions.2. A full refund for all unauthorized recurring charges processed since my initial cancellation request on May 14, REMOVED. Written confirmation that all my billing and personal information has been purged from Namecheap's servers and that no further charges will be applied to my credit card.$50

• Initial Complaint

  Date:08/13/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is REMOVED, I have repeatedly tried to cancel a service, and the customer service team will not allow it.They keep sending me a link that says under construction or not valid, but now 3 months later they continue to charge me. I just want to cancel and they wont let me. They keep sending me a link for a pin that doesnt work. There emails are nice but pointless there steps to cancel dont exist. I have gone back and forth multiple times and keep getting charged. Im not even asking for it back although I should. I JUST WANT TO CANCEL AND THEY WONT LET ME Please Help Sincerely, REMOVED

• Initial Complaint

  Date:08/12/2026

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Namecheaps handling of the expiration and loss of my business domain, REMOVEDwhich has been my sole domain since 2021. REMOVEDwas an important business asset associated with my REMOVEDbrand, into which I have invested substantial time and money for business formation, branding, product development, packaging, marketing, and commercial launch preparation.Namecheap provided this notification history: May 6, 2026 auto-renewal balance notice; May 13, 2026 auto-renewal payment issue; May 13, 2026 30-day expiration notice; and June 15, 2026 notice that REMOVEDhad already expired. I did not receive a notice 1 week prior to the expiration "June 12, 2026 which is required per REMOVED. During my efforts to resolve this issue, Namecheap expressly acknowledged in writing that its notification system failed. Namecheap stated, We sincerely regret that one of the mandatory renewal notices was not sent. It also previously acknowledged a system bug affecting renewal notifications.REMOVEDExpired Registration Recovery Policy requires at least two pre-expiration notices, including one approximately one month before expiration and another approximately one week before expiration. Based on Namecheaps own notification history, no approximately one-week pre-expiration notice appears in the record.The domain was later acquired by another party and is now being offered for resale at a much higher price. Namecheap attempted to recover the domain but stated it was unsuccessful.Namecheap provided only $64.80 in compensation. I do not believe this adequately addresses the loss of a valuable business asset following an admitted failure involving a mandatory renewal notification.I am requesting renewed executive/legal review, assistance recovering REMOVED, or another reasonable remedy reflecting the actual impact of the loss. I am also pursuing review through REMOVEDContractual Compliance.

• Initial Complaint

  Date:08/07/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The online storeVolusty sent me 2 shirts that look absolutely nothing like what was pictured. It is fraudulent how what was sent looked so horrible. I ordered on 07/18 and received them today. The purchase amount was $63. This company should mot be able to operate. I tried to upload photos of garments sent, but was unable to. If there is a website I can send them to, I will gladly do so.

• Initial Complaint

  Date:07/27/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint against Namecheap, REMOVEDregarding the disputed loss of REMOVEDand REMOVEDafter Namecheap failed to send critical renewal notices.Namecheap initially claimed that all relevant notices had been sent. However, a representative later admitted in writing: Due to a bug on our end, the renewal reminders were not sent (15, 7, 1 days before expiration) as expected. The representative later confirmed again that those notices were not sent.This was not merely a spam or external email-delivery issue. Namecheap admitted that multiple reminders were never sent because of an internal system bug. The missing approximately 7-day notice is especially serious because REMOVEDrequires a pre-expiration reminder approximately one week before expiration. Namecheaps own policy also states that notices are sent 30, 15, 7, and 1 day before expiration.The domains also did not appear to us in the Expiring, Expired, or cancelled-domain sections when renewal or recovery action could have been taken. Our Namecheap inbox showed no clear domain-specific records for either domain.Namecheap then gave contradictory explanations. We were told the domains were auctioned, were not auctioned but became publicly available, were registered directly by third parties, or were handled through unidentified upstream providers. Namecheap has not provided a verifiable auction listing, date, bid history, payment record, upstream-provider identity, or complete registrant-change timeline.We complained under cases NC-VAN-8510, NC-SCH-1158, and NC-QEF-4469. Namecheap refused to restore the domains, advised us to contact anonymous third-party registrants, and offered only a coupon.We request preservation of all records, disclosure of the complete notification and auction history, restrictions on further transfer or resale, contact with the current registrants, reversal of the disputed transactions, and restoration of both domains to our original account.