Complaints

This profile includes complaints for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

• 

  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up years ago but had problem with expartner who destroyed our website by removing our store and access to the site. I emailed namecheap to stop service several times by phone andcemail yet tgey keep charging my account. They ask for information i cant give as my x partner had it. The website is not even functional. Please stop this from happening ove tried to peacfully but they continue to ignore..**** D ******

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 domains through NameCheap. 2 of them renewed on September 27th, 2025. I was not given any notifications that my renewal was incoming through email, as it only appeared on my account (which I do not regularly check because I do not regularly make changes to my DNS records or domain names). The price was significantly higher for these domains than they were the previous year, and I was not informed of the price increase. I was also not sent an email or any information that I had been charged. Support has not been helpful and simply said I was out of their 5 day refund policy, which is not acceptable given I was not informed of the billing in any capacity outside of an internal message to my account. I do not have the spare funds to afford this, and I was attempting to cancel the registration for these domains and surrender ownership of them in exchange for a refund. I am submitting this complaint in an effort to get my money back. If this complaint takes more than 14 days to resolve, I will need to increase the amount of money I am requesting a refund for in order to account for credit card interest rates. I have attached my email conversation with support to this email. Thank you for your time!

• Initial Complaint

  Date:09/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************. *********************************************** by ************* (***********)Domain: Namecheap, **** (Registrant masked through Withheld for Privacy)Trademark Applicant: TRY VAYRO US Serial No. ******** filed by ******** ******, ************, ***** ..I ordered a product known as the Vayro Ring after viewing advertising that suggested health and therapeutic benefits (magnetic therapy, acupressure, pain relief). The advertisements implied legitimacy by using polished testimonials and claims of official branding.Despite my attempt to cancel shortly after ordering, I was unable to reach the company through the provided contact. As of this filing, I have not received the product. There is no physical address or verifiable business entity listed on the website, only an email address. Independent reviews and domain checks indicate the website was only created on June 4, 2025, has hidden ownership, and is flagged as low-trust by ScamAdviser and similar watchdog services.The sites Terms of Service claim U.S. governing law but fail to identify a U.S.-registered company.I believe the advertising is deceptive, potentially involving celebrity deepfake endorsements (as seen in similar fraudulent . 1. Lack of transparency No disclosed company name, registration, or address. 2.Consumer harm Payments are taken, but fulfillment and refunds appear unreliable. 3. Potential false advertising Claims of medical/wellness benefits without substantiation. 4. Jurisdictional ambiguity Trademark filed in *****, but sales target U.S. consumers under supposed U.S. legal protections. 5. Platform responsibility ************* is providing the storefront and processing transactions, potentially enabling deceptive practices.Refund of my purchase in full.Cessation of deceptive advertising/ false medical claims/ celebrity misrepresentations. Regulatory investigation into the responsible party -******** ****** and ******** role in hosting/processing sales. Public accountability.

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Namecheap is hosting websites for a prolific spammer.I have been receiving a huge amount of spam from a single spammer. The spam messages are every single day, multiple times each day. Many of the spammed messages are phishing in nature in that it is asking for personal and sensitive information.The spammer's websites are hosted by Namecheap. The spammer is using AWS to send spam, with the Namecheap hosted sites in the body of the spam.I have notified Namecheap twice about this, but the situation has been completely ignored. First notice was on August 23, 2025; second notice was on August 28, ******* is disgusting that Namecheap will host a site for a spammer. I happen to be a Namecheap customer, I have been for many years now. And it concerns me greatly that any product I may use from Namecheap will not have a good reputation due to the fact that Namecheap seems to welcome spammers.The offending domain is **********************. This is one of many domains from this single spammer that Namecheap is hosting (there are other domains that the spammer has).

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ********************** where I have registered a domain name recently. Today I purchased two others using an **************** card. About an hour after I purchased the domains namecheap locked me out of my account as they suspected fraud. They instructed me to log in to my card card company, find the 'payment descriptor' and provide it to namecheap. This would resolve their fraud concerns. I have both checked my **************** account online and spoken to their customer service on the phone. They do not provide this information to card holders. They did provide a phone number for namecheap which I called but cannot reach anybody. I left a msg Using namecheap's customer service chat, I was told that their risk management team does not take calls and essentially that they will not help me without the information they requested. They also asked me for the information on my account but I'm not sure whether it's in my name or my business partners. This did not help their fraud concerns and basically have locked me out of my legitimate purchases and website with no avenue to resolve it.

• Initial Complaint

  Date:09/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frustrating Experience with Namecheap **************** I am writing to express my deep dissatisfaction with Namecheap's customer service. My experience has been incredibly frustrating, particularly when it comes to canceling services. Despite my attempts to reach out for assistance, my concerns have been consistently ignored.I have tried to cancel my services multiple times, but instead of receiving confirmation or support, I continue to be billed. This lack of responsiveness is unacceptable and has caused me significant inconvenience. It feels as though there is no clear process for addressing customer concerns, and the support team makes it nearly impossible to get the help I need.

• Initial Complaint

  Date:08/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  !!! IMPORTANT NOTE ON ADDRESS !!!My actual country of residence is ******. I was forced to provide a US address (***************) in the form above solely because your system would not accept a valid Russian postal code. This is a technical issue on BBB's website. My real address is **********************. This does not change the facts of my complaint.THE COMPLAINT:On August 29, 2025, I paid $166.61 in Bitcoin to Namecheap for a VPS server and domain name (Order #*********). During the checkout process, I explicitly selected "Russia" as my country, and their system accepted my payment without any warnings.After taking my money, Namecheap unilaterally canceled my order and blocked my account. They stated the reason was their policy to not provide services to users in ****** due to the political situation. They refused to refund my money, falsely claiming that "Bitcoin payments are non-refundable".This is a clear case of deceptive practice and fraud. Namecheap:Knowingly accepted payment from a customer in ****** (my country was clearly stated at checkout).Concealed their discriminatory policy until after the transaction was complete.Violated their own refund policy, which states that a refund must be issued in case of service denial.Are now unlawfully withholding my funds for a service they refused to provide.I have already contacted Namecheap multiple times, but they refuse to honor their own terms and return my money. The transaction was made in Bitcoin from my wallet address: bc1qgk0hh4n4d7nkzaerakesjzwjs9l94rhqsvcrca.DESIRED RESOLUTION:I demand a full refund of $166.61 to be sent back to my Bitcoin wallet address: bc1qgk0hh4n4d7nkzaerakesjzwjs9l94rhqsvcrca.

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NameCheap.com decided they were going to shut down my entire account on the FIRST day that I purchased a domain from them for "Security Reasons" LOL. I PURCHASED a domain and they decided to randomly lock my account for NO REASON. The domain is LITERALLY for a MINECRAFT SERVER. So I guess that is the "standard" for today. I purchase something -> I'm trying to configure it for my Minecraft Server -> Account locked and literally cannot do anything until its unlocked. LOL. I have over 200 ACTIVE members, and NOW, since namecheap.com decided to s**** me over, the server is down and will be down until they give me access to SOMETHING I SPENT MONEY ON.

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This fraudulent company charged me for a recurring charge I never gave permission for.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business has a subscription with NameCheap's ********************* The amount of spam emails has been out of control. I contacted customer service and I have followed the time consuming task of adding emails to their Jellyfish blocking platform but it does not help. Marking the dozens of emails daily as spam is not a solution neither. I created an alias as a test to confirm that NameCheap's Private Email is NOT secure. The new alias has not been shared or published anywhere and I already started to receive the same kind of spam emails. I contacted Namecheap customer support again to request a practical solution or a refund and their policy indicated there is no refund. Something like this has huge implications for a small business and it should be investigated.