Complaints

This profile includes complaints for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

• 

  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Namecheap enabled 2-Factor Authentication (2FA) on my account. After changing phones, I needed to reset 2FA to regain access. This has turned into a multi-day ordeal involving at least 8 separate chat sessions with different representatives.Each time I contacted support:They insisted on sending a verification email, but the emails never arrived despite my addresses (Gmail and ***) being active and previously used for successful communication with Namecheap.I requested alternative verification methods for example, sending a code via text to my registered phone number but was repeatedly told this was not possible.I submitted a government-issued ID and facial scan through their verification process. The system confirmed it was successful, but the representative still did not accept it.Calls from Namecheap went to voicemail due to my phone blocking unknown numbers; once I disabled that block, they still would not call me back directly and instead transferred me to other agents, forcing me to start ******* last interaction ended with the representative saying the matter could only be handled by an email-only department, but since I am not receiving emails from Namecheap, this made resolution impossible.Impact:I have been locked out of my account for multiple ******* website and domains are at risk of downtime.This has cost me both time and money.

• Initial Complaint

  Date:08/05/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing this report today to learn about the unfair treatment Namecheap **** is treating me with. Namecheap **** is a domain registrar. I had eight domains registered with this company. On June 14, 2025, I visited the site and added one more domain (*************************), bringing my total to nine. However, on the day I added the new domain, I noticed something strange: someone had accessed the site I was logged in to and was constantly changing the Privacy Act. I had changed all my domains to public, so my name would be visible, but someone was constantly changing the Privacy Act, preventing ***** from seeing my name. I suspect someone at the company must have accessed my account in this way. How else could they have accessed the same page I was logged in to and changed the information in my domain account? They also changed my email address, making my email unavailable. This illegal activity continued. After that, I tried to log in to verify my account on July 31-Aug 3, 2025, but the company kept blocking me from logging in, saying that they were investigating my account, and they disabled my ID.This company is a reseller. I've repeatedly requested permission to log in, but they refuse to accept my request and block me from logging in, citing ongoing investigation. Isn't this illegal? . Blocking a customer who registered nine domains from logging in and then continuously changing their domain information is illegal. the information (email address, etc.) on other domains had changed, requiring me to re-adjust it. But the bigger problem is that they tried to block my information from being seen by ***** by putting in place a privacy act that I didn't even ask for, and now they've blocked me from logging in, so I can't even get into my account.I want to transfer my domains to another company. I'm reporting this company's unfair practices. I believe it's illegal for them to block customers from logging in with such absurd excuses. please solve.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2025, I attempted to renew two of my domain names through Namecheap. The renewal process was extremely frustrating due to technical issues and a broken checkout system that prevented me from updating my payment method.Despite following all instructions and spending over an hour on live chat with multiple agents, I was unable to select my updated credit card during checkout. The website repeatedly defaulted to an outdated card and showed error messages like unable to process request and payment failed. I never received a successful confirmation of payment.Eventually, my website came back online, and I asked support whether that meant the renewal had gone through. Thats when I found out that I had been charged for multiple years of renewals, which I never authorized or confirmed. I was charged:$34.36 for one domain (for 2 years)$51.54 for another domain (for 3 years)Total: $85.90, of which $51.54 was completely unauthorized. I only intended to renew each domain for 1 year.Even though I was actively in live chat trying to resolve their system error at the time, Namecheap refused to issue a refund, citing a policy that canceled renewals would push domains into forced redemption and incur an additional $70 fee per domain. I was never warned of this before or during the transaction attempts.This situation is unacceptable. I did everything in good faith and followed all steps given by support while their system failed repeatedly. The extra years and charges were never confirmed by me, and I was misled into thinking the transactions had failed.Resolution Sought:I am requesting a refund of $51.54 for the unauthorized renewal charges. I never agreed to multiple-year renewals, was given no confirmation, and was actively troubleshooting the issue with support while these charges occurred. This was caused by Namecheaps faulty checkout system, not customer error.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm deeply disappointed with my recent experience with Namecheap.I purchased a domain that was clearly listed as available on your platform. I completed the payment process and received confirmation. Only later, I was informed that the domain is actually registered by someone else and that it's been in existence since 2004.This is **************** can a professional registrar offer for sale a domain that they don't even control? This isnt just a technical error its a serious failure in trust, accuracy, and service reliability.Instead of resolving the situation meaningfully, I received a cold refund without any accountability, explanation, or goodwill compensation.Its misleading, it wasted my time, and it damaged my trust in your brand.If Namecheap cant guarantee basic accuracy in domain availability, how can anyone feel secure building a business or brand with your services?I expect more than a refund I expect accountability and a gesture of goodwill for this error. Otherwise, Ill have no choice but to take my business elsewhere and share this experience with others.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchase a domain from the company ~1/28/2024 with the contingency that email will be included for 2 months for free. I did not utilize the email service at all nor did I select my domain to be associated with the email inbox service. The offer for new customers is upon purchasing a domain, you may select the option for ****************** for 2 months. I have not utilized any of the service. I reached out to Customer Support and they were still not able to satisfy the 1 year free email option and stated only a 2 month option would be available for purchase, IF purchasing 1 of 2 alternate email options. This is not what was promised and I would like to utilize the email service for free for 2 months as promised in the original offer. Their supervisor even advised me: "I see your point. It just says "2" in the email, it does not specify whether it is 2 months or 2 years, which can be confusing." At this point, I would prefer 2 years but will settle with just 2 months.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2025, I was denied access to my Namecheap-hosted email account and quickly discovered it had been hacked. I contacted Namecheap via live chat, as they offer no phone support. They requested identity verification, and I provided a screenshot of my Amex statement showing approx. $400 in Namecheap charges, which Im still reviewing.Instead of helping me recover access, Namecheap directed me to ********************************* and began a pattern of delays, vague responses, and zero accountability. No meaningful action was taken to assist me. After three days of stalling, I had no choice but to abandon my domain, purchase a new one through Hostinger, and set up a new email system.For comparison, I updated my email with Stripe in less than 10 minutes. Namecheap, by contrast, turned a simple identity verification into an unnecessary bureaucratic nightmare. When I tried to cancel my account, they claimed my email wasnt secureignoring the fact that I no longer had access to it due to their own security failure.Namecheap claims to safeguard its users but failed to protect my email and blocked every path to resolution. Im requesting BBBs assistance in terminating my account and holding ****************** accountable for poor, unprofessional, and unethical service.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  got a domain, they blocked my acount, and im locked in to 12$ a year

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased, and owned several website domains over the last several years. I have renewed those domains EVERY time I received a email that they were going to expire or a special deal came up. On April 26 2024 I paid for domain renewals for the following domains.-*************** -****************************** -******************** Since January 1 2025 I have not received a single email from Namecheap about my domains or them expiring. Three of my domains have been REMOVED from my account without notice. I was told that they are suppose to be a ***** period of ***** days from when the domain expires that I can renew. The domains in my account were REMOVED under 30days without notice.I went to create a email address under one of those domains and found that the domain was listed for auction on Namecheap.com. I reached out to Namecheap Support who told me that I did not renew it and lost it. They told me I had ***** days to renew from the date expired.I told them I had NO expired domains showing in my account, no offers to renew, I had nothing.I was told that it was something that support had to manually do after unstated amount of time. After 25 minutes the Namecheap Support agent told me to get just ONE of my domains back that I could pay his fee of $82.16, where as the regular renewal fee was $15. If I am within my expiration date of renewal, the cost should still be the same as a renewal fee. The *** said if I wanted my domain back then I would have to pay the fees.I was made aware that the domain *************** was auctioned off to a 3rd party with-in my renewal time frame and SOLD.-- ******************** I am requesting a refund from the outlandish cost overcharge of $82.16 for the renewal that normally cost $15 a domain that I was still in my renewal time frame. -- *************** - we were told that this domain was auctioned off without notice.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent am email to cancel my service. They did not cancel and charged me. I submitted a dispute for the charge. Theyre emailing me to cancel the dispute and to pay them a fee. They acknowledge that they received the cancellation and did not cancel. They advise to cancel the dispute pay the fee and then they will cancel.

• Initial Complaint

  Date:05/31/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27 May 2025, I filed abuse ticket [NC-JHK-9593] with Namecheap, providing a 54-page investigative report that shows the domain ************** is run by an organised human-trafficking ring operating across *************. The evidence includes court filings, victim testimonies, and cryptocurrency payment trails.Namecheap replied on 30 May 2025 and refused to suspend or lock the domain, stating it is merely a registrar and suggesting I contact the hosting provider instead. This response ignores Namecheaps own Universal Terms and its duty under the ***** Registrar Accreditation Agreement 3.18 to investigate and respond appropriately to abuse reports.On 30 May 2025, ********** identified ************************* as the origin host and forwarded the same dossier. Solar Communications suspended all four IP addresses the same day, but the registrant moved ************** to new hosting within one hour, proving that registrar-level action is the only way to stop further exploitation.Namecheaps inaction allows traffickers to keep migrating the domain and continue advertising victims. I am requesting BBB assistance so that Namecheap places the domain on clientHold/clientTransferProhibited until law-enforcement investigations conclude.