Complaints

This profile includes complaints for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

• 

  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/4/2025Subject: Request for Resolution: Email Trial and Pricing Issues on Order #*********Dear Namecheap Support Team,My name is ** ******, and I represent *****************. On November 4th 2025, I placed Order #*********, registering two domain names: **************** and drecypherjaxon.com.During checkout, I was allowed to select the Pro Email trial for both domains. Only after completing payment was I informed that my account is limited to one trial a restriction that was not clearly disclosed on the order page. The interface actively encourages users to sign up and add email trials to each domain in the cart, which led me to believe both domains would qualify. I respectfully request that you activate the Pro Email trial for both domains immediately.Additionally, I was drawn to your new user special offering .com domains for $6.49. I reasonably expected this pricing to apply to both domains, but discovered it only applied to one. This was not clearly stated and feels misleading.Ive attached a screenshot of my order summary for reference, which shows the services selected and the total charged. I ask that Namecheap honor the promotional pricing for both domains and enable the Pro Email trial on each. I believe this is a fair and reasonable request given the way these offers were presented.Thank you for your attention to this matter. I look forward to your prompt resolution.Sincerely, ** ****** ******************?? ************************ ***************

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to formally raise a complaint regarding the suspension and refund denial of my hosting plan.I purchased the Stellar Plus hosting plan from Namecheap on July 22, 2025, for a 2-year period. On October 24, 2025, I received a message stating that my account was temporarily suspended due to excessive resource usage, and that I had 30 days to resolve the issue or upgrade to a *** Quasar plan for $360/year. I couldnt afford the *** upgrade, so I removed the malware files that were using extra resources and expected the suspension to be lifted.However, before the 30-day period was even completed, I received another email stating that my hosting account was permanently suspended without any prior notice. This was extremely disappointing, especially since I was told in an earlier support chat that if I chose not to upgrade to ***, I could request a refund calculated for the remaining term. Now, the support team has refused to issue any refund, despite my account being active for only about *************************************************************************************** reinstatement of my hosting plan so I can migrate my data.Please review my case and respond at the earliest. I have all chat and email records available if needed.Thank you,***** ******

• Initial Complaint

  Date:10/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Namecheap has wrongfully suspended my account, falsely claiming I reside in ****, despite my providing multiple ********************issued photo IDs (Drivers License and BC ID Card) and a BC Hydro bill proving my address in ****************, *******Their verification system refused to accept my Canadian residence permit, which is a valid government-issued work permit. After I complied in full, they locked my account, refused to refund my prepaid fees, and are unlawfully withholding my domain transfer authorization codes (EPP codes), claiming I must wait for my domains to expire.This violates ICANNs Transfer Policy and my rights as a registrant. I am a legal resident of ****** and not subject to OFAC sanctions. Namecheaps conduct is discriminatory and constitutes wrongful seizure of digital property.

• Initial Complaint

  Date:10/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9, 2025, I purchased two domains ************ and ************ for business use. Within 8 hours, I contacted Namecheap requesting a store credit (not refund). I was told by one chat ***** it was being processed, then disconnected. A second ***** later denied it, citing name tasting. Problem Description:This name tasting reason is false and was not disclosed before purchase. The domains were never used, transferred, or monetized. Namecheaps conduct constitutes unfair business practice and deceptive omission of refund policy.Desired Resolution:I request a $24 store credit and written acknowledgment that the name tasting policy was misapplied.

• Initial Complaint

  Date:10/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up years ago but had problem with expartner who destroyed our website by removing our store and access to the site. I emailed namecheap to stop service several times by phone andcemail yet tgey keep charging my account. They ask for information i cant give as my x partner had it. The website is not even functional. Please stop this from happening ove tried to peacfully but they continue to ignore..**** D ******

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 domains through NameCheap. 2 of them renewed on September 27th, 2025. I was not given any notifications that my renewal was incoming through email, as it only appeared on my account (which I do not regularly check because I do not regularly make changes to my DNS records or domain names). The price was significantly higher for these domains than they were the previous year, and I was not informed of the price increase. I was also not sent an email or any information that I had been charged. Support has not been helpful and simply said I was out of their 5 day refund policy, which is not acceptable given I was not informed of the billing in any capacity outside of an internal message to my account. I do not have the spare funds to afford this, and I was attempting to cancel the registration for these domains and surrender ownership of them in exchange for a refund. I am submitting this complaint in an effort to get my money back. If this complaint takes more than 14 days to resolve, I will need to increase the amount of money I am requesting a refund for in order to account for credit card interest rates. I have attached my email conversation with support to this email. Thank you for your time!

• Initial Complaint

  Date:09/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************. *********************************************** by ************* (***********)Domain: Namecheap, **** (Registrant masked through Withheld for Privacy)Trademark Applicant: TRY VAYRO US Serial No. ******** filed by ******** ******, ************, ***** ..I ordered a product known as the Vayro Ring after viewing advertising that suggested health and therapeutic benefits (magnetic therapy, acupressure, pain relief). The advertisements implied legitimacy by using polished testimonials and claims of official branding.Despite my attempt to cancel shortly after ordering, I was unable to reach the company through the provided contact. As of this filing, I have not received the product. There is no physical address or verifiable business entity listed on the website, only an email address. Independent reviews and domain checks indicate the website was only created on June 4, 2025, has hidden ownership, and is flagged as low-trust by ScamAdviser and similar watchdog services.The sites Terms of Service claim U.S. governing law but fail to identify a U.S.-registered company.I believe the advertising is deceptive, potentially involving celebrity deepfake endorsements (as seen in similar fraudulent . 1. Lack of transparency No disclosed company name, registration, or address. 2.Consumer harm Payments are taken, but fulfillment and refunds appear unreliable. 3. Potential false advertising Claims of medical/wellness benefits without substantiation. 4. Jurisdictional ambiguity Trademark filed in *****, but sales target U.S. consumers under supposed U.S. legal protections. 5. Platform responsibility ************* is providing the storefront and processing transactions, potentially enabling deceptive practices.Refund of my purchase in full.Cessation of deceptive advertising/ false medical claims/ celebrity misrepresentations. Regulatory investigation into the responsible party -******** ****** and ******** role in hosting/processing sales. Public accountability.

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Namecheap is hosting websites for a prolific spammer.I have been receiving a huge amount of spam from a single spammer. The spam messages are every single day, multiple times each day. Many of the spammed messages are phishing in nature in that it is asking for personal and sensitive information.The spammer's websites are hosted by Namecheap. The spammer is using AWS to send spam, with the Namecheap hosted sites in the body of the spam.I have notified Namecheap twice about this, but the situation has been completely ignored. First notice was on August 23, 2025; second notice was on August 28, ******* is disgusting that Namecheap will host a site for a spammer. I happen to be a Namecheap customer, I have been for many years now. And it concerns me greatly that any product I may use from Namecheap will not have a good reputation due to the fact that Namecheap seems to welcome spammers.The offending domain is **********************. This is one of many domains from this single spammer that Namecheap is hosting (there are other domains that the spammer has).

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ********************** where I have registered a domain name recently. Today I purchased two others using an **************** card. About an hour after I purchased the domains namecheap locked me out of my account as they suspected fraud. They instructed me to log in to my card card company, find the 'payment descriptor' and provide it to namecheap. This would resolve their fraud concerns. I have both checked my **************** account online and spoken to their customer service on the phone. They do not provide this information to card holders. They did provide a phone number for namecheap which I called but cannot reach anybody. I left a msg Using namecheap's customer service chat, I was told that their risk management team does not take calls and essentially that they will not help me without the information they requested. They also asked me for the information on my account but I'm not sure whether it's in my name or my business partners. This did not help their fraud concerns and basically have locked me out of my legitimate purchases and website with no avenue to resolve it.

• Initial Complaint

  Date:09/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frustrating Experience with Namecheap **************** I am writing to express my deep dissatisfaction with Namecheap's customer service. My experience has been incredibly frustrating, particularly when it comes to canceling services. Despite my attempts to reach out for assistance, my concerns have been consistently ignored.I have tried to cancel my services multiple times, but instead of receiving confirmation or support, I continue to be billed. This lack of responsiveness is unacceptable and has caused me significant inconvenience. It feels as though there is no clear process for addressing customer concerns, and the support team makes it nearly impossible to get the help I need.