Complaints

This profile includes complaints for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

• 

  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phishing reporting daily for Namecheap want to report anonymous but Namecheap will not allow!! Site vendor in ******* appears to have no security!!! Domain Name: ************ Registry Domain ID: **********_DOMAIN_COM-VRSN Registrar WHOIS Server: whois.namecheap.com Registrar URL: ********************************* Updated Date: 2024-07-03T17:16:57Z Creation Date: 2023-07-20T12:58:49Z Registry Expiry Date: 2025-07-20T12:58:49Z Registrar: NameCheap, **** Registrar IANA ID: 1068 Registrar Abuse Contact Email: ****************************** Registrar Abuse Contact Phone: ************* Domain Status: clientTransferProhibited ********************************************** Name Server: ************************** Name Server: ************************** DNSSEC: unsigned URL of the ***** Whois Inaccuracy Complaint Form: ***************************>>> Last update of whois database: 2025-04-14T15:33:16Z <<<

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many many phishing emails daily some current addresses are the following *************************** ****************** ************************ ************************* **************************** I know why they have such a poor rating!!!!!Must probably provide poor system security

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive received 100s of text messages with links to thieving websites trying to steal credit card numbers and financial information. EVERY ONE OF THESE WEBSITES ARE THROUGH NAMECHEAP.COM I BELIEVE SOMEONE IN THE COMPANY IS RUNNING THESE CROOKED SITES. Ive emailed NAMECHEAP DOZENS OF TIMES WITHOUT ANY HELP. Shut these people down. How many people lost money to these scum crooks.

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against Namecheap, **** for withholding access to a paid domain name and obstructing my ability to retrieve my EPP/transfer code, without valid justification or transparency.Summary of Violations:1. Namecheap accepted full payment for both domains and initially granted access to the associated accounts.2. Shortly after payment, they restricted access to my account without prior warning, citing generic fraud prevention protocols.3. They refused to accept bank-issued payment descriptors (as provided by ****, my financial institution) as sufficient verification; despite the fact that **** does not and cannot provide the six-character post-asterisk format Namecheap demands.4. I provided multiple forms of verification including: - Screenshots of the pending transaction - USAA transaction detail views (top and bottom level) - A written explanation from my end confirming the payment descriptor5. Despite repeated efforts, Namecheap continued to demand that I upload a government-issued ID through a third-party service (Veriff) without offering any alternative verification path or providing direct assistance.Their refusal to acknowledge the limitations of my financial institution, combined with their unwillingness to provide a manual override or escalation, created a complete blockade to my digital property, which I paid for in full.What I Am Requesting: Immediate investigation into Namecheaps domain access and verification policies. Intervention to retrieve my EPP/transfer code for ********************, so I may migrate my domain to a registrar that respects basic customer service and *****-compliant access. Documentation of this incident in Namecheaps compliance record, as it reveals a broader pattern of systemic obstruction, especially for customers from marginalized or under-resourced groups who may not have mainstream banking setups or access to seamless verification tools.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have various domain purchases on NameCheap. I cannot open the account until I have paid $400+. *************** flagged the charges because they found them fraudulent. I tried to open my account to see why I have $400+ due, but they won't allow me until I pay. How will I know that $400+ bill is legitimate if I cannot open my account?. They tried to hold it, but I requested so many times to open my account and to see and pay, but they are trying to cancel it.

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, [your Full Name], Am Filing A Complaint With The Better Business Bureau Against Namecheap, **** For Their Failure To Support Me After Selling Me The Domain "**********" In Late 2024, Which Led To A Trademark Dispute With Figma That Has Caused Me Significant Distress. I Expected A Seamless And Transparent Registration Service As Implied By Namecheaps Platform, ************* Itself As User-friendly And Reliable For All Customers, Including Those Like Me Who Arent Legal Experts. I Used The Domain To Report A Bug In Figmas Web App ("Multi-page File Creation Without Upgrading The Plan"), Aiming To Contribute Positively To The Tech Community, But Figma Issued A Trademark Infringement Notice, Taking Down My Site And Rendering The Domain Unusable. I Couldnt Sell Itbuyers Rejected It Due To The Legal Risklosing Its Estimated $650 Market Value, A Devastating Financial Blow. Namecheap Committed To Providing A *************************** But Failed To Warn Me Of Trademark Risks Despite "Figma" Being A Well-known Brand, Leaving Me Blindsided And Feeling Betrayed By A Company I Trusted. Theyve Refused To Help, Citing Their Refund Policy (Refunds Only Within 5 Days) And Universal Terms Of Service, Which Unfairly Shift All Third-party Liability To Me. I Requested Mediation With Figma To Negotiate A Sale, But They Declined, Claiming Its A Third-party Issue. This Isnt About Advertising, But Namecheaps Lack Of Transparency And Support After Enabling This Mess Is Unacceptable, Leaving Me Emotionally And Financially Drained. I Seek $650 In Compensation For My Loss Or For Namecheap To Mediate With Figma To Resolve This Amicably. Their Inaction Has Forced Me To Escalate To The BBB And *****, And I Urge Intervention To Hold Them Accountable For Their Failure To Support A Loyal Customer In A Foreseeable Dispute.

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2016, I purchased four different domain names from Namecheap. I've now closed my business, and have been in the process of canceling these domain names. In February, 2025, I saw that they would be expiring in March and April, and put them up for sale on the Namecheap market. After one of them sold, I chose to take two of them off the market, because they contain my actual name because I felt it would be risky. On February 21st, 2025, AFTER I took these two off the market, one of the domain names, that contain my actual name, sold anyway. I contacted Namecheap customer service many times, by both chat and email, insisting that they reverse this sale. I was told that once the sale had gone through, it couldn't be reversed. I argued that the sale went through AFTER I removed it from the market. They finally said they would send my request/complaint to a manager. It's now 3/17/25, and I still haven't received a response or resolution to this, even with writing to them repeatedly to ask for an update, and for this to be handled as soon as possible. Can you help me get this domain name sale reversed?Thank you.

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* using swbc of san antonio and sapd resources with ***** ******** protocols devices to terrorize san antonio. They have cut off my communication to federal agencies, stolen my money, stolen my credit card information, and illegallyu wiretapped my phone. I am also being targeted by ***** **** and ******* ******* withg a shap[***** system used by the ***

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Full reveiw by BBb of the customer chat to show they have intentionally wasted my time they are now stealing my money and preventing me from hosting my website for which i pay for web hosting i will bring civil action if we dont reach resolution i have attorney ready to take for no upfront cost cause hes reviewed and seen first hand what they are doing to me. his is harrasment and illegal ive been unable to serve any customers for two whole days as ive spent last 2 days solely on namecheap customer suppourt chat i mean literally 8 am to 11 pm maybe hour inbetween i wasnt talking to name cheap they are intentionally doing this i have proof. tons of it id gladely share with you im seeking immeadite resolution not trying to take to court cause my business is loosing money rapidly cause they are denying me hosting ive paid for.

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid for a year of hosting and domain. I need this website online. I literally spend every 5-25 minutes I'm having to verify the SAME device, I turned off 2 step because it was taking extra time and at this point I'm completely vulnerable to hacking having to turn off my vpn and security app just to use this website and it still requires a log in 2-4 times an hour, a code, I verify it, it's the same device, my ip address, same network, and customer service said I must be the one triggering their system. I have screenshots. Stop gaslighting. It's your website doing it and if I keep logging in and verifying my activity, it's OBVIOUSLY ME. I'll leave you alone next year but for now I want what I've spent so much time trying to access. This I'd ridiculous. I've never had to turn so many safety apps and software off and 2 step off because a website insists for 'safety'. After all that it STILL filled up my email today. I've been trying to get my website online for over 24 hours straight. I have 2 to do and basically got maybe a couple of actual hours working on it total out of 24. Do you or don't you offer hosting? At this point I don't even care if you removed password entirely from my account as long as those websites go live I don't care who hacks me anymore. I just want access to what I PAID for and spent so much TIME on. It's your website doing it so don't turn it around on the victim. I have screenshots of everything and my phone has logs of everything too, proving i had no vpn on(which is unsafe but whatever) and was on the same device, same network, same browser.