Reviews

This profile includes reviews for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

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  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

Review Details

• Review fromShelby S

  Date: 05/09/2025

  1 star
  If youre thinking of registering a domain or buying any service from Namecheap, let me save you from a nightmare: dont. I just went through one of the most frustrating, insulting, and downright absurd customer service experiences *** ever hadwith any company, ever.I bought a domain for $16. A simple mistake on my partI needed it hosted somewhere else. No big deal, right? I reached out to Namecheap support within minutes asking for help transferring it. I wasnt even asking for a refund. I was willing to eat the $16 if they just helped me fix the error.What followed was hours of back-and-forth, four levels of escalation, and zero actual help. No one listened. No one understood. They just repeated the same false claims over and over again like it was scripted. Every escalation was just another layer of the same lie.They refused to release the domain and instead told me to just tell them where to point it. As in: you cant have what you paid for, but well sort of pretend you can.All of this... over sixteen ************* I didnt even ask to get back. If they were willing to spend hours blocking a simple request just to hold on to $16 they were already going to keep, ask yourself:What do you think theyll do when your problem is worth hundreds or thousands?Ill tell you: Theyll wipe your face with used toilet paper and expect you to thank them. Thats the level of care youll get. No accountability. No honesty. No resolution.Even GoDaddy, bad as it is, would have handled this better. At least they pretend to help. Namecheap couldnt even be bothered to do ******* take it from someone who tried to do things the right way and got nothing but stonewalled and lied to:Go literally anywhere *********** Domains. *******. GoDaddy. A cinder block with a fax number. Anyone but Namecheap.Because whennot if, but whensomething goes wrong, youre going to find out how truly worthless their support is

• Review fromRina L

  Date: 12/24/2024

  1 star
  My *************** account blocked my transaction for a domain name payment to Namecheap. That is strange. I frequently make purchases online, and my bank does not block transactions. I'm glad that the "red flag" appeared before I completed the purchase.

• Review fromCHU A

  Date: 12/11/2024

  1 star
  Namecheap is a nightmareunreliable, unaccountable, and destroys your business.If you value your time, money, or sanity, stay as far away from Namecheap as possible. My experience with Namecheap has been utterly disastrous. Despite relying on them for hosting and email services under the account 'discxwgg', they have repeatedly proven themselves to be unreliable, unprofessional, and downright harmful to my business.

• Review fromamy P

  Date: 11/19/2024

  1 star
  I had a website designer working for me that was supposed to purchase the Domain in MY name and he did a scam and lied to me and put the Domain in HiS name, now I can't get to my Domain to run boat charters. I have contacted Namecheap several times in Emails, twice in Chats and once by Registered Mail. ******** ******* signed for the Registered Letter two weeks ago and I still have ZERO responses from them. I hunted ******** ******* down today on LinkedIn and sent her a copy of the card she signed for the Letter and asked her "Who do I follow up with?" No response again. How are these people in business? Its' been a year and my business is going down the dumpers because of these evil F's

• Review fromOrianna L

  Date: 09/28/2024

  1 star
  Namecheap Has Overcharged me more than once in less than a Year and Disabled my website...I had to pay again for it to be up and I did not get back my 1st Two payments back as of yet....They had me login and send this and that code fpr verification ..which was very exhauting. . from 9/30/2023 ...Reference # ***************** and Reference# ********L000R03F5 amounts is $ ***** and the other is $15.16 I need my money back ASAP to be mailed to me by check.

• Review fromKelly M

  Date: 08/10/2024

  1 star
  NEVER, EVER USE THIS STEALING, LYING DISGUSTING COMPANY. They lie, steal, cheat and everything else. Their customer service agents are trained to make things impossible, their website doesnt work, on and on.

• Review fromAshauna H

  Date: 07/23/2024

  1 star
  Horrible company with horrible customer service Do NOT host your business using a namecheap service. Their customer service doesnt communicate well. They have constant outages lasting 15+ hours.

• Review fromAngela H

  Date: 06/21/2024

  1 star
  I canceled my subscription; however, the company keeps taking money from my account. I've had to fight with them to stop. I enlisted my bank for help which helped. But once again I see my account negative $100 again. Do not sign up with this company.

• Review fromVictor S

  Date: 06/02/2024

  1 star
  - Read the fine print. There's no Let's Encrypt support; they make you think they offer a free lifetime SSL when they don't. They must be more focused on explaining exactly how it works, instead of "making the sale".- I created a script to solve my SSL problem. It worked fine in my Linux test environment but failed in theirs live environment. They said they can't allow scripts to run in their shared hosted services. They should be able to review and vet scripts to automate this process.- They quoted one price and then changed it. Initially, they told me the renewal price for my "Stellar Business" plan was $110, but now they're saying it's $216! That really upset me. I had to escalate the case, and then they said it was about $216 because they had me on a biannual plan, not a yearly one. The level 1 representative in ***** gave me the wrong price, which was so frustrating, and then ended the chat without my consent. Thus the reason why I escalated. I really miss when the entire team was in *******. With the level 1 team in *****, the service has been terrible. I'm never happy with their support now. I used to be very satisfied with their customer support; the move just made it bad. They should move it back to *******.

• Review fromRobert C

  Date: 04/16/2024

  1 star
  No problems with their domain name registry services. But If you chat with their technical support people concerning some of their more technical services you could be in trouble. For me, they pasted outdated step by step videos and instructions to navigate the settings areas. I went through 3 tech people and I got the impression they were not actually familiar with the website settings so they *********** instructions and videos based on the topic at hand. One evasive chat person simply disconnected our chat. It would have been better customer service if the person had just simply said, "Let me find someone who can help you better with your problem."