Reviews

This profile includes reviews for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

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  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

Review Details

• Review fromRyder M

  Date: 10/12/2025

  1 star
  I purchased a $2600 premium domain on 10/11/25. Then it turns out that Namecheap doesn't even own the domain, nor does it show me who owns it or how to move it into my Namecheap account.I have to go to their support. They tell me I'll have access in ***** hours. This was never stated upfront, or I would have just bought it through the domain registrar that already owned the domain.I checked back a day later, and my NameCheap account has been disabled. The password saved in my password manager doesn't work, and it doesn't even let me reset the ***********, now I've purchased a $2,600 domain that isn't in my account, and I can't even access the account.I go to live chat, I'm told to email their security team, and they'll get back to me when they can (no response time given).Not a great experience so far.

• Review fromChaudhary S

  Date: 10/01/2025

  1 star
  Ticket ID: *********** I purchased multiple domains through Namecheap in July 2025. The payments were processed on my credit card (I have receipts and transaction IDs). Afterward, I received official order confirmations, paid invoices, and ownership transfer emails directly from Namecheap. The ***** contact information was updated to my details, and I was confirmed as the legal owner of these domains.Over a week later, Namecheap suddenly claimed that the payment was not completed and tried to reverse ownership, despite their own receipts and confirmations. They are now demanding additional payment for domains that were already transferred into my account.This is unacceptable and misleading. A domain cannot be transferred without payment clearing first, yet Namecheap confirmed my ownership, issued invoices, and updated registrant details. This demonstrates either fraudulent behavior or serious internal negligence.I am requesting BBBs assistance to hold Namecheap accountable. I have full evidence (invoices, payment confirmations, ownership transfer notices, and WHOIS update emails) that prove Namecheap confirmed my rightful ownership before attempting to dispute payment later. Consumers deserve transparency and protection from such practices.

• Review fromjames m

  Date: 09/28/2025

  1 star
  i was a victim of fraud and reached out to by name cheap risk management team. i informed them i was not aware of these charges or products and requested a refund/cancellation. after multiple back and forth emails, they refused to refund the charges to my credit card. this business is a scam. any other merchant that this happened with graciously retracted/cancelled any charges. not only did name cheap waste my time but they also tried to steal from me or were accomplices to a theft.

• Review fromJames M

  Date: 09/24/2025

  1 star
  I was a loyal customer for probably ********************************************* huge jumps every year. So much so that *** domains are ~50% higher than their competitors. ~$40 and others charge ~$26. This is robbery. I noticed one such charge 1 month before my domain was set to expire. I requested a refund for the renewal a full month before expiration and they refused to give it to me. I am transferring ALL of my domains away from them and advising my clients to do the same. They will lose $1000s in renewals instead of giving me $40 back. *****************. Good luck!

• Review fromJason P

  Date: 09/15/2025

  1 star
  The company employs zero moral compass and has predatory tactics to sell a hosting platform that fails to meet any reasonable security protocols. Requesting users to share admin credentials with third parties instead of having a proper protocols for sharing. When then requesting a refund, they will reject any and all reasonable expectations of good customer service.

• Review fromAnatole D

  Date: 09/03/2025

  1 star
  Frustrating Experience with Namecheap **************** I am writing to express my deep dissatisfaction with Namecheap's customer service. My experience has been incredibly frustrating, particularly when it comes to canceling services. Despite my attempts to reach out for assistance, my concerns have been consistently ignored.I have tried to cancel my services multiple times, but instead of receiving confirmation or support, I continue to be billed. This lack of responsiveness is unacceptable and has caused me significant inconvenience. It feels as though there is no clear process for addressing customer concerns, and the support team makes it nearly impossible to get the help I need.I urge potential customers to be cautious when considering ******************. If you value responsive customer service and a straightforward cancellation process, you may want to look elsewhere. My experience has left me feeling frustrated and undervalued as a customer.

• Review fromBill W

  Date: 07/15/2025

  1 star
  NAMECHEAP has been registering (or running) scam websites that try to steal financial information! Ive received well over 3000 texts with links to thriving websites. EVERY WEBSITE IS REGISTERED THROUGH NAMECHEAP. Ive asked several times for them to put a stop to it but they dont Thats why I think theyre part of these scams. Filed several complaints with the *** INTERNET CRIMES website but never heard a thing!

• Review fromDelmar E

  Date: 07/11/2025

  1 star
  Subject: Complaint Against Namecheap for Unfair Account Suspension Dear Better Business Bureau,I am filing a complaint against Namecheap for unfairly suspending my entire account without clear explanation. As a paying customer, I purchased multiple domains for my business. Without warning or specific evidence, Namecheap locked my entire account, making all domains inaccessible.This caused major losses to my company. We could not use domains for our website, marketing, or customer communication. Some domains were unused and unconfigured, yet they were also blocked. The suspension prevented us from launching campaigns, harmed our reputation, and resulted in lost sales.I understand if certain domains might violate policies, but Namecheap should have only suspended those specific domains. Instead, they imposed a blanket ban on all domains without due process or proof. This approach is excessive and unfair.I repeatedly contacted Namecheap support, but they provided only generic responses without explaining which domains allegedly violated their policies or why all domains were ********* request is simple and fair:Namecheap should restore access to all domains not involved in any violation.They should clearly identify any domains they claim are in violation, with specific reasons.I ask the BBB to help mediate so that Namecheap stops blocking my entire account unfairly. Their actions have caused serious, avoidable harm to my business.Thank you.

• Review fromPrincess T

  Date: 06/11/2025

  1 star
  WARNING ?? Do Not Use Namecheap Hosting I am thoroughly frustrated and downright exasperated with Namecheap and their horrible service. Today I spent nearly an hour chatting with customer service. What I thought would be a smooth process to create a CNAME record for a new AI integration turned into a nightmare! The *** provided detailed instructions, and I was confident I had followed them correctly. She clearly outlined what to do in the chat: create a new CNAME record and delete three others I supposedly didnt need. She confirmed she could see my changes and that everything was done correctly. She said my site could take up to 30 minutes to ***licate. I trusted her word and went on about my ****** 12 AM the next morning, I was horrified to find half my website missing! External links now led to blank error pages. Nothing was working right. I logged out, then back init was hit or miss getting onto the site. I even used a brand-new browser on my iPad, and still, my website was gone!Im so unhappy with Namecheap. I have two accounts with them for two domains, each with its own emailone using c-Panel and the other using Private Email. Both emails have ongoing issues that support has failed to resolve. For example, I didnt receive emails in my private email account for over three months! Though it was eventually fixed, it took three weeks and no one could explain why. Consequently, I lost several thousand dollars in ***** funding for my startup biz due to missed critical emails from companies that needed to connect with me through my business email.Other nightmares include payment processing issues on various la carte services during my annual membership. Its incredibly inconvenient to be nickeled & dimed every 3060 days. Why not bundle selected services and bill once with a full breakdown?Just one issue after another. Im fed up and WILL NOT renew. I cant, in good conscience, recommend Namecheap to anyone. A total waste of time and money!

• Review fromChloe V

  Date: 05/15/2025

  1 star
  Namecheap is a nightmare. They refused to refund my my money and cancel the domain. I asked for the cancelation LAST YEAR, and they still took money out of my account THIS YEAR. Im beyond frustrated and ****** off. Never do any business with this company.