Complaints

This profile includes complaints for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

• 

  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchase a domain from the company ~1/28/2024 with the contingency that email will be included for 2 months for free. I did not utilize the email service at all nor did I select my domain to be associated with the email inbox service. The offer for new customers is upon purchasing a domain, you may select the option for ****************** for 2 months. I have not utilized any of the service. I reached out to Customer Support and they were still not able to satisfy the 1 year free email option and stated only a 2 month option would be available for purchase, IF purchasing 1 of 2 alternate email options. This is not what was promised and I would like to utilize the email service for free for 2 months as promised in the original offer. Their supervisor even advised me: "I see your point. It just says "2" in the email, it does not specify whether it is 2 months or 2 years, which can be confusing." At this point, I would prefer 2 years but will settle with just 2 months.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2025, I was denied access to my Namecheap-hosted email account and quickly discovered it had been hacked. I contacted Namecheap via live chat, as they offer no phone support. They requested identity verification, and I provided a screenshot of my Amex statement showing approx. $400 in Namecheap charges, which Im still reviewing.Instead of helping me recover access, Namecheap directed me to ********************************* and began a pattern of delays, vague responses, and zero accountability. No meaningful action was taken to assist me. After three days of stalling, I had no choice but to abandon my domain, purchase a new one through Hostinger, and set up a new email system.For comparison, I updated my email with Stripe in less than 10 minutes. Namecheap, by contrast, turned a simple identity verification into an unnecessary bureaucratic nightmare. When I tried to cancel my account, they claimed my email wasnt secureignoring the fact that I no longer had access to it due to their own security failure.Namecheap claims to safeguard its users but failed to protect my email and blocked every path to resolution. Im requesting BBBs assistance in terminating my account and holding ****************** accountable for poor, unprofessional, and unethical service.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  got a domain, they blocked my acount, and im locked in to 12$ a year

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased, and owned several website domains over the last several years. I have renewed those domains EVERY time I received a email that they were going to expire or a special deal came up. On April 26 2024 I paid for domain renewals for the following domains.-*************** -****************************** -******************** Since January 1 2025 I have not received a single email from Namecheap about my domains or them expiring. Three of my domains have been REMOVED from my account without notice. I was told that they are suppose to be a ***** period of ***** days from when the domain expires that I can renew. The domains in my account were REMOVED under 30days without notice.I went to create a email address under one of those domains and found that the domain was listed for auction on Namecheap.com. I reached out to Namecheap Support who told me that I did not renew it and lost it. They told me I had ***** days to renew from the date expired.I told them I had NO expired domains showing in my account, no offers to renew, I had nothing.I was told that it was something that support had to manually do after unstated amount of time. After 25 minutes the Namecheap Support agent told me to get just ONE of my domains back that I could pay his fee of $82.16, where as the regular renewal fee was $15. If I am within my expiration date of renewal, the cost should still be the same as a renewal fee. The *** said if I wanted my domain back then I would have to pay the fees.I was made aware that the domain *************** was auctioned off to a 3rd party with-in my renewal time frame and SOLD.-- ******************** I am requesting a refund from the outlandish cost overcharge of $82.16 for the renewal that normally cost $15 a domain that I was still in my renewal time frame. -- *************** - we were told that this domain was auctioned off without notice.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent am email to cancel my service. They did not cancel and charged me. I submitted a dispute for the charge. Theyre emailing me to cancel the dispute and to pay them a fee. They acknowledge that they received the cancellation and did not cancel. They advise to cancel the dispute pay the fee and then they will cancel.

• Initial Complaint

  Date:05/31/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27 May 2025, I filed abuse ticket [NC-JHK-9593] with Namecheap, providing a 54-page investigative report that shows the domain ************** is run by an organised human-trafficking ring operating across *************. The evidence includes court filings, victim testimonies, and cryptocurrency payment trails.Namecheap replied on 30 May 2025 and refused to suspend or lock the domain, stating it is merely a registrar and suggesting I contact the hosting provider instead. This response ignores Namecheaps own Universal Terms and its duty under the ***** Registrar Accreditation Agreement 3.18 to investigate and respond appropriately to abuse reports.On 30 May 2025, ********** identified ************************* as the origin host and forwarded the same dossier. Solar Communications suspended all four IP addresses the same day, but the registrant moved ************** to new hosting within one hour, proving that registrar-level action is the only way to stop further exploitation.Namecheaps inaction allows traffickers to keep migrating the domain and continue advertising victims. I am requesting BBB assistance so that Namecheap places the domain on clientHold/clientTransferProhibited until law-enforcement investigations conclude.

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a domain name through ************* (this is a part of Namecheap company) at the price publicly listed on their website. The domain name in question is: ********** On 25 May 2025, I completed the checkout process and successfully made the payment via **** card. I received a payment confirmation from my bank and expected the domain to be registered to my account.However, shortly after payment, ************* informed me that the domain would not be delivered due to a pricing error on their platform. 65744820-cf6d-4b05-9ffa-9c394e8068a4 0ac5695c-6258-42f3-86c5-3c27fb14e723 They initiated a refund without my consent, even though I do not accept this outcome. I entered into a valid transaction based on the price displayed at the time of purchase, and they accepted my payment.This is not just a technical issueit amounts to a failure to honor a legitimate sale and a breach of consumer trust. I believe I am entitled to the domain name or, at the very least, a formal explanation and a fair resolution, not a unilateral refund.I am requesting that the domain name be transferred to me as originally agreed upon at the time of *********** case you need further information, I will be happy to provide. Please contact me at *************************

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a website address subscription through namecheap. I canceled the subscription last year on their website. They are claiming I did not and are telling me that I have to continue the subscription and pay additional fees since I filed a claim with my credit card. I want them to cancel my subscription and stop asking me for additional fees.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, I bought a domain from Namecheap.com which came with 3 professional emails. The domain was bought for me under the pseudonym "****** ******" for privacy reasons. At some point, I contacted Namecheap because I was locked out of my account because I didn't have access to the email connected to the account. I did have access to the username and password though. As I was talking to an agent on Namecheap's live chat, the agent asked me for my username, emails, the card number I used to order, order number, etc to temporarily remove my two-factor authentication. That way I'd be able to log in with only my username and password. Once I was done giving the live chat agent all of the my account information, he asked me to try to get into my account again. When I did that, all of a sudden did not recognize my username, email, or domain name. I immediately told the agent and emailed the support team at ************************************** for help. I did not receive any help. Are Namecheap agents hacking and taking over customer accounts?! I contacted ****************** on ********, instagram and *******. The social media team did not help me either. Then they started to tell me to email ********************************** but these guys only sent me in a loop, absolutely no help whatsoever. It's been about 9 months since I've been locked out of my Namecheap account, and my domain and emails are expiring in a few days!

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you see here in the screenshots is one is a proof of purchase of the money I paid in the receipt that was generated for a purchasing the service for the email to be able to use to operate my business and to start my business the other screenshots are them saying that how fast and easy is to get a response by customer service yet when you do text them about your problem instead of reading the information you provided so that they don't have to ask you for the following information yet they do not read that and still ask for information that you've already previously provided for them already don't understand clarification of asking the same question twice when information was provided to you for the first time therefore my understanding you should not be doing the job if you cannot understand what is being presented to you in the first place therefore they need to read the complaints first before they ask what can be done so they understand what the customer is complaining about and trying to resolve their issue this did not happen what happened was the original person I was helping me backed away from the question did not resolve it stepped away and provided another person which these names I have which I can provide which are ***** ************ *. I feel these two individuals cannot provide and do the customer job that they are provided for training and to do they do not understand the common basics of understanding of regular question as far as how does a password get denied if it's never been used in the system this answer was never completely answered from the company was never given a reason why so here I am to this moment now cannot access my account to finish my domain email address and to get it activated and process so I'm able to pursue with my business in the future.