Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally paid Fastest Exit LLC $13,837 (approx Jan 2022) to facilitate a settlement with a ************************* for me, $11,937 of which they said that I would get back with the settlement. They advertised fast results and better settlements (and had an A rating with BBB). After COVID delays, PROFECO mediation, and other delay tactics from the ****************** Fastest Exit called me (April 2024) stating that they had a settlement offer of $77,600 + $11,937 for me to be paid out by the ***************** between May *****, 2024. I accepted the offer and did everything they asked me to do, including paying the Mexican IVA *** of 16% ($12,416) up front in order to receive the settlement. To date, I have received no settlement payments and I have tried to contact FASTEST EXIT several times by email and phone with no response. I have not changed any of my contact information, so they cannot use that excuse. They know how to get a hold of you when they want to take your money. They should not be allowed to mess with people like this.

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/26/2022 we entered into an agreement with Fastest Exit for cancellation of our Time share wIth Vidanta. On4/12/24 we received notification that ******* had agreed to cancel that paperwork was forwarded to Fastest exit. Since then we have not heard from Fastest Exit. Fastest Exit requested that we authorize them a credit card payment of $17,104,00 as a consultation fee this was to pay the tax. That amount has not yet been charged. We do not know if our Timeshare was cancelled because we are unable to communicate with Fastest Exit.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been working with ***************************** and *************************** from FastestExit to cancel our timeshare contract with VIDANTA. FastestExit terms and conditions states that they will guarantee to legally remove the client from their contractual obligations, guarantee to terminate all legal and financial obligations within 365 days or a full refund will be provided. They asked to pay upfront $12,477 and then $2,900 as a Retainer for their consulting fee of which will be refunded following the conclusion of the legal settlement as stated in their consulting agreement to be acknowledged and agreed to the terms and conditions with a money back guarantee. We have been emailing and calling to no avail. They are not answering the phone nor emails at this time. Their website is no longer working as well. We are contracting the BBB to abreast you of this business as fraud! We are awaiting for you on how to proceed with such fraud.Please, inform others as to the horrible scam they are committing.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We want our money refunded ($8,000). We received no settlement as promised. 10/20/22 - We gave FastestexitPower of attorney to represent us to get our money back for a timeshare purchased in ******, ******. At settlement we would get the money we paid for the timeshare which was about $20,000. Fastestexit would charge a fee 30% of the settlement (about $5,000), contingency based. We paid Fastestexit$3,036 - Retainer, to be recovered when the case close.$1,900 -fee for contractcancellation.$3,072 - 04/15/24 - I received a call from Fastestexit indicating that they had a settlement for us but that we had to pay IVA ******** taxes) in the amount of $3,072 before getting a settlement. I paid that amount via **************** card. Settlement was to be deposited to my bank account within 30 days (approximately 5/15/24).As of today, no money, no reply to my numerous emails or phone calls to Fastestexit.

• Initial Complaint

  Date:06/22/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2022 Our contract with Fastest Exit (FE) began on January 11, 2022. We paid $1900 for the timeshare cancellation (non-recoverable) and $9545 (recoverable with settlement). We shared all Vidanta information they ( ***********************, *************************** and ***********************) asked for. It wasn't until December that we learned about PROFECO and that the complaint had been prepared. 2023 On January 13, we were notified that FE had attempted to resolve our issue with *******. PROFECO, was the next step. The fist hearing was May 3, and the second was June 6. We received no information on the results of these hearings. An email to ******* on August 28, asking for information, went unanswered.2024 It wasn't until January 28 that we received a response from PROSECO due to an email we sent several days prior. The ruling was dated September 1, 2023.On April 5 we received a message that there was "good news." A planned phone call from ********************************* relayed 1) there was a settlement for $64,600 from Vidanta, 2) we needed to pay a 16% sales tax to the ****************** for $10,336 before they would release the settlement money, 3) a 30% commission would be payable to FE upon receipt of invoice, 4) FE would also reimburse the $9545 retainer, 5) settlement payment and reimbursement would be deposited in our bank between May *****, 2024. Two more encounters with FE occurred on April 10 and May 10, including sending the $10,336 to FE.May *****. No deposit was made to our bank.Numerous emails and voicemails have been made to FE since June 1, asking for a response. We have received no response at all from FE via phone, email or even letter. Our last interaction with them was on May 10.

• Initial Complaint

  Date:06/21/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastest Exit contacted me by mail offering to their service to recoup money paid for my Vidanta timeshare in ******. I checked the BBB WEBSITE and fastest Exit had a-A rating. I contacted them in March 2023 and sent them all my contract information with *******. In June of 2024 fastest exit said they reached a settlement offer from *******. The settlement was for $137,800. This amount included my payment of $18200. BUT, I had to pay for taxes before I would receive my money. The taxes were $19,136.00. This was of course a huge red flag. Why should I have to pay for the taxed in advance? Why couldnt the taxes just be withheld. I spoke to Mexican real estate lawyers who advised me not to pay the taxes and that this is all a scam. Fastest Exit will not send me the settlement money that I believe of course never existed nor my money back guarantee of $18200. They said I chose not to accept the settlement because I will not pay the taxes! How does this company have a -A rating?!?! Fastest exit is a scam. Please stay away from this company.

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Fastest Exit in reference to receiving a refund from my purchase of Vidanta membership. On Apr.11 2023 I authorized two payments, one for $2300 as a filing fee, the other for $6500 for legal fees. I was told that when asettlement was reached I would receive the $6500 back. I agrreed to pay Fastest Exit 30% of my settlement. I have continued to do as I was instructed to receive payment. On April 15 2024 I was contacted again by F.E. saying that asettlement had been reached and to please contact them quickly. I did and they said that I would need to pay an additional amount of $7136 to satisfy the Mexican gov't IVA **** I did that. I was promised that I would receive payment in the amount of $44,600. I was promised that I would recieve this money between May 27 and June 7 but possible as late as June 14,2024. As of today,June21, 2024 I have received no money. I have emailed my account manager, ***************************, many times and have received no response. I have called the office number and left messages and received no response. I am going to my credit card company to dispute charges. I do not have the ability to upload documents but I will be happy to mail copies if they are needed. Thank you ,***************************

• Initial Complaint

  Date:06/21/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been working with Fastest Exit for almost 3 years. Signed contracts and paid them $20,000 for their services. they have told us multiple times this was refundable. We also went through the process with Profeco but questioned this lengthy process one day when on the phone our case manager stated that they saw something Profeco was stating about our case but we had not seen anything and ******* claimed not to work with Fastest Exit in every statement. It made me feel as if Profeco was actually linked to them. We were contacted this week with a settlement offer and have been attempting to reach them to confirm it is them with the settlement. I only get recordings on the phone and left a call back number with no result. I have again emailed my case manager but no response yet. We found no discussion of them being a scam until recently and they had a good BBB rating. I am so upset. Now we have been scammed by ******* and by Fasted Exit. DO NOT USE THIS COMPANY

• Initial Complaint

  Date:06/16/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed our contract with Fastest Exit on December of 2022. We made two payments on our credit card; one for $7,820.00 and another for $7,820.00. Fastest Exit made two commitments:1.They would get us out of the contract we had and the burden of future maintenance fees.2.They would get us a refund of all monies we had paid since purchasing the timeshare.They indicated that this would be done within a year. The main reason I signed up at all is that I was assured that we would not only get relieved of future maintenance fees, but also to quote "Get all the money we have paid in back". Now I would like to know more about the progress regarding the main reason we signed up - getting all the money we paid in back. We fulfilled everything Fastest Exit required. After ******* refused our challenge, I contacted *************************** at Fasted Exit and her response was our case had been forwarded to their legal team so they can continue with the legal claim. Their legal team did finally get back to us with a settlement amount of $106,200.00. Following the deductions we were told our net settlement would be $57,348 plus $15,000 legal reimbursement from *******. We were told to expect the settlement between May 27, 2024 and June 7, 2024. We have received nothing. I have contacted ******* and have had no response. Unfortunately we feel that we have been scammed and would like to know if there is any legal recourse.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastest Exit claimed to be able to recover the cost of my timeshare at *******, providing Fastest Exit with 30% of the recovered funds.After a ' sincere' apology from my case manager, Fastest Exit appears to have shutdown with no more communication afforded.The time limit for settlement is well past due.