Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were initially contacted by Fastest Exit on 11/04/21. They offered to reclaim the $80,100 that we had been defrauded by *******, of which we would pay 30% recovery fee. To initiate the process, Fastest Exit required retainer fees of $8,946 and consulting fees of $8,600, of which $12,326 were to pay fees to file paperwork with the Mexican courts. We were verbally reassured that these fees would be reimbursed by ******* at the time of the settlement, as they would not want their names to appear on a law suit in open court. We were told the entire process could take four months to complete. On 1/03/22 additional documents were requested to send to the Mexican courts. On 3/24/22 we received documents from *************************** to forward to PROFECO, which we did. On 5/5/22 additional documents were requested by PROFECO. On 8/02/22 I contacted Fastest Exit to check on the progress of our case. On 9/07/22 I was informed that PROFECO had not received the documents we sent in May. On 04/04/23 we were sent documents to forward to PROFECO stating that we would accept only complete reimbursement of $80,100. On 7/12/23 our case with PROFECO was closed, and ******* indicated that our law suit would proceed. On 4/9/24 we received the news that our settlement was going to be paid soon, but we needed to forward funds to pay the *** fees, which totaled $12,816. We were to expect deposit of $92,426 into our checking account between May 15 and May 31. We have not received any deposits. Since then, I have been unable to contact ANYONE at Fastest Exit. No responses to voice mails or emails, even to ***************** ***** systems seem to be in constant maintenance. If this is a scam, it is indeed an elegantly executed one. I trusted the BBB A- rating that this was a reputable company. I would like to warn anyone else hoping to recoup money from a timeshare *******. This seems to be another heartbreaker.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastest exit promised to cancel my time share and have my money refunded. I have sent them all documents showing the moneys paid and the promise from my timeshare to rent my unit and fastest exit said my court date was may 20 2024. They said all my money would be returned after the court date. I have been working with them for three years after they said 120 days it would be done. Now they dont answer my calls.

• Initial Complaint

  Date:06/02/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10,2022 we signed a contract with Fastest Exit to dissolve our Vidanta timeshare contract. We paid Fastest Exit $16,000.00 on our **** to get out of our Vidanta contract. After several emails, and call to the person handling our case (***************************) there wasn't anything resolved. We have tried to contact Fastest Exit several times to get updates regarding our case but haven't received any satisfactory communication. NOW the phone number and email address seems to be disconnected and we aren't able to contact Fastest Exit. We were told that the case would probably be resolved in a year or our money would be refunded. NOTHING has happened - we want our refund from the **** payment per the contract.

• Initial Complaint

  Date:05/30/2024

  Type:Delivery Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For about three weeks they have been down for maintenance, and no contact from them what so ever. They say to leave a message, or e-mail them. I have done both three times, no response.

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastest Exit has dropped off the face of the earth and I asked for an itemized break down of fees, refunds, and alleged taxes. They were supposed to obtain a refund from a timeshare which according to them was available. Then they started asking for an addition amount for "consulting fees" . Not only did they take our money and run, our timeshares have been canceled leaving us empty handed. They drug this scam out almost two years and have been unable to be contacted via email, phone, and ******** messenger. Not only do we want a refund on their fees I also want what they promised "Don't worry... You'll get all of your money back" with regards to the timeshares

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although I was told the whole process would take less than a year, I have been working with Fastest Exit for well over 2 years. I will give them credit for getting us out of our timeshare. However, as I told them from the start, my primary reason for using them was to get the money I payed for the property back. Finally, on April 5th they said I would be getting a $2,000 refund on the retainer we payed and a little over $11,000 refund on the property by May 24, 2024. Now, not only have I not received any monies, they will not reply to my emails and I get nothing but a recording when I call. Their website in under maintenance. I am not even sure they are in business. I just want to get what they told me I would be getting.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022 I contacted Fastest Exit since I had received lots of letters from them saying they could help me out of my timeshare. Fastest Exit said they would get me out of my contract which they did through ******************** Services LLC. Fastest exit said they would recover some or all of my money that I paid the timeshare, Vidanta, in ******. For $2900 and $****** for court appointed translator retainer fee that would be completely recoverable and I would get back. It is now May 2024 and I have received no money back. I have had a few calls in April and *** telling me my settlement came through and I needed to speak with ******* the *** of Fastest Exit, for him to tell me the details. ****** made me appointments that were then cancelled or changed. As of last week, May 20,2024, when I call it goes right to voicemail, no return calls and their website is down for maintenance. Fastest Exit said if this wasnt completed within 365 days, I would get all my money back- the $2900 and the &******. Its been almost 2 years. My initial contact was ***************************.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23, 2021, my wife and I signed a contract with Fastest Exit. They committed to get us out of our timeshare with ******* and to recover at least some of the money we paid for the timeshare. If they are successful in obtaining a refund, they Weill receive 30% as their payment. We foolishly paid a total up front fee of $13,610 which is supposed to be refunded to us as part of the settlement fee with Vidanta. They guaranteed that if they did not have us out of the timeshare in 365 days they would refund our money. We have repeatedly told that that we wanted our money refunded. They have repeatedly convinced us to hang in there as they were making progress and we wouldn't want to pull out now and miss the refund of our money. However, we are now to the point that since they have failed to provide any documentation of their claim to be closing in on a settlement with Vidanta, they are faking it. Key to this decision is the fact that they told us in late April that they "have received great news about our claim." However, they have not told us anything concerning this great news so be believe they are lying and trying to delay us from taking any action to close our deal with them.One reason we decided to go with them is that there were an accredited business by the BBB.I have documentation that will show the veracity of our complaint. We look forward to working with BBB to obtain a resolution to our complaint. We thank you in advance for your assistance.

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Fastest Exit to cancel my timeshare over 2 years ago. They did not cancel it & in March of 2024 we agreed to cancel the ********************************* agreed to send me a partial refund in 20 business days. Today is May 21, 2024 & I have still not received my ******************************* has stopped communicating with me. All I want is the refund that we agreed upon.

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I want Fastest Exit to refund $47,502.00 without further delay. Their Money Back Guarantee, says that Fastest Exit LLC will guarantee a full refund for all monies paid if no cancellation was obtained and the client remains legally and financially responsible for the timeshare after 365 days. Any refund once approved will be processed within 15 working days.On March 30, 2021, my wife and I entered into agreements with Fastest Exit for them to go to court in ****** to recover funds and cancel two contracts (ICTS1700 and ICTN2987) with Vita Vacations. After numerous delays, plus a requirement that we first file a complaint with Mexico's Federal *************************** **** of ************ Services for Foreign Residents, which was unsuccessful, Fastest Exit informed us that they were working on the case. More delays ensued, to include but not limited to them saying that they initially filed the case with the incorrect court.After 3 years, on April 7, 2024, we sent a demand letter, which per **** was received on April 11. The lettered demanded, per their Policy, that Fastest Exit refund us the total amount of $47,502.00 that we paid on 3/30/2021. Fastest Exit has far exceeded the 365-day timeframe that was required in their Policy. Details of the refund are as follows: 2 Consulting Fees at $2,900.00 each, Resolve ICTS1700 at $30,668.00 and Resolve ICTN2987 at $13,502.00. While we incorrectly demanded the refund within 15 days of receipt of the letter, a more than 1 month delay so far is unacceptable.On April 26, ***************************, Acct Fulfillment Asst acknowledged receipt of our letter. She was sending it to their legal for review. In her response to my May 6 email, which asked for status, she said that she sent it to legal once approved, it will take up to 15 working days to be processed as per our policy and to follow up with her in a couple of weeks. She hasn't responded to my email on May 10, which told her to stop delaying.