Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We believe we have been Scammed by Fastest Exit. They assured us they would be able to return more than half of our ******************** with Vidanta Timeshare in ****** within less than a year's timeframe! There logic was they would take a certain portion of the return on our investment from *******. They showed proven cases along with being registered with BBB in PHX for credibility.I have all the email communications; along with paid monies to Fastest Exit. In the last two months they have stopped responding to any communication. I've also called their number which states their system is down.I'm totally frustrated and feel like we were gullible to believe in this company.

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/9/23 I signed a contract with Fastest Exit to get as much money back from Vidanta as I could because Fastest Exit pointed out to me that my contract with ******* reads that I only bought one week - ever. They took $11,062 from me on that day. From then on it's been up to me to check back for updates. I followed their instructions for filing a complaint with PROFECO, which was the first step. On 3/22/24 I emailed them requesting a refund as they promised this would be resolved within 12 months and that time had passed. Their response was they needed more time. There was finally a hearing with PROFECO and Vidanta on 4/26/24. I was informed of the outcome via email from PROFECO on 5/2/24, stating that ******* was not at fault. I sent that to Fastest Exit and their response on the same day was "please remember this was a separate process and not the venue where we are receiving your settlement. This was only a consumer complaint". At the end of April, 2024, I got a call from ******* with Fastest Exit informing me they settled and we would receive our full investment of $54,000 back, less their 30% and approx. $2,000 we paid for their services up front as soon as we paid another $8,768 for "taxes", which we promptly paid and it cleared on 5/15/24. On 5/1/24 I received an email from her with a form to complete for wiring the refund with a request to complete it (with my checking account information) and email back to them - completely insecure. I replied and asked for a check to be made out to my husband. She replied on 5/6/24 letting me know she would update the file and that was the last time I heard from them. I called and left a message on 5/29/24 and 6/4/24 and still don't have a response on 6/12/24. As others stated, their web site www.fastestexit.com (from their email signatures) is "down for maintenance" and www.fast-exit.com doesn't work. Their address is a mail box only. I had a friend drive there to check it out.

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We first entered into a contract with Fastest Exit in April, 2022 with the promise of negotiating a termination of our timeshare contract with ******* and a reimbursement of funds related to the contract. We initially paid a total of $24,920 (attorney fees and ****************** fee) and were told the case would be resolved within one year.Slow-forward to April of 2024, after much back and forth with Fastest Exit and multiple account managers and other staff (as well as with the Mexican consumer agency, PROFECO), when we were informed that a settlement agreement was reached. We were told that ******* would be sending us two checks, one to cover the $21,920 in attorney fees, as well as settlement amount of $139,400. Of this, we were, per the agreement with Fastest Exit, to provide a $41,820 commission back to Fastest Exit. However, in order to proceed with this process, we were to provide Fastest Exit with $22,304 to cover a 16% *** tax.Following this payment, we were advised that the two checks from ******* would be received between May 20 and May 31, 2024. In the interim we were requested to sign and notarize a Non-Disclosure Agreement stating that we would not disparage or otherwise criticize Vidanta or any of its employees or other related agencies or staff.We were also informed that any additional follow-up or questions would be conducted via phone or email. On May 15, 2024 we received notification from Fastest Exit that the *** document had been received.No checks were received from Vidanta in the May ***** timeframe. Subsequently, on June 3, 2024 we attempted to contact Fastest Exit, both via phone calls and emails, which have remained unanswered. Multiple contacts have been attempted between June 3 and June 12 on multiple phone numbers, and on multiple email addresses. All have been unanswered. The main Fastest Exit website is also unavailable, with a message that it is undergoing routine maintenance.This company is a total scam.

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/20/2022 Fastest Exit charges use $5617.00 telling us they were going to retrieve our monies from the Vidanta the Bliss timeshare we had. On April 30 ******* (Fastest Exit) called me and spoke with me telling me they were going to deposit the money on my bank account. On 4/17/24 she said that we need to pay the Mexican taxes of $3872.00 before they could proceed. I have called them, left messages and sent them emails for the whole month of May but no respond. Help!

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Fastest Exit 4/14/2021 $29,443 to cancel 2 contracts with Vidante. They provided a one year guarantee. If the contract was not cancelled in that time, a full refund of the money paid to fastest exit would be given. Over the course of the lat 3 years, I have had several meetings that were scheduled to discuss the status and most were not followed up on and I have that documentation. Recently in April, we had had enough and called and asked for our original investment back. The agent I was working with at the time called back and indicated that they would like to schedule a meeting with a manager. The meeting was scheduled for April 12th. At that time, the manager, indicated that they had good news, we would be getting our full amount back from Vidante and all we would have to do is make an IVA *** ******* of $23,472. I questioned why we would have to make a IVA ******* when we had done so already. at the original purchase time. He indicated that is was because it was not a valid contract. I also asked why the receipt said a consulting fee and he told me that was because of tax reasons. Starting Monday, June 3rd, I began calling the office to find out the status as I was told ******* should release the ******* by May 31st. No phone calls have been returned. When you call the fastest exit phone number it says and has for one week that the phone lines are down for maintenance. Also my emails have not been returned. Very strange that for one week, a legitimate business says the phone lines are down for maintenance but you can leave a message. That makes no sense. Also the website it down. We are a senior couple. Very sad. Like other reviews fastest exit appears to be a scam taking advantage of people.

• Initial Complaint

  Date:06/08/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17th 2024, I paid Fastest Exit $23,488.00 USD for an alleged tax to give to the ****************** so that they may release the settlement money from *******. They accepted the money May 2nd 2024. All of this was explained to me over the phone. I have no paper trail and the addendum they sent calls it a consultation fee. They said I will get the settlement money over wire transfer or check between May 27th and June 7th. I asked for it to be sent by check and have not received the money. I have attempted get a response May 9th via email asking if the check has been sent. I followed up over the phone almost daily June 3rd, 4th, 5th, 6th and 7th going straight to voicemail and me leaving a voicemail. I have not gotten a call back or an email back. When I asked about a previous complaint left on the BBB that stated Fastest Exit was scam because of this "Tax" they would not respond to my emails only answer on the telephone which never happened as when I called them they were busy and when they called me I was. Appointments were set up and not honored on their end to discuss and I let it be saying the check would be proof that they are not a scam.They will not divulge any information to me as a customer in writing to protect their "proprietary information", so no documents that says when they settled, how they settled, how they came to the amount they did and I was made aware of that they wouldn't in my contract.This last minute consulting fee to pay a tax after they have settled with ******* that was only told to me the day they tell me the amount settled on, then no email response from them for over a month after paying, and most importantly no money from the settlement is why I am contacting the BBB.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working with FASTEST EXIT on approximately 9-19-2021. That is when we were informed by FASTEST EXIT that our contract with Vidanta Resorts (Kingdom of the Sun) in ****** was actually only a contract for 1 week, in a ten year period. That's when we began our cancellation process with FASTEST EXIT. First we were instructed to give them ************** of ********* and sign over our contract with Vidanta (Kingdom of the Sun) to a company named "Switch it Title Exchange, LLC. We did that and everything else that they required us to do along the way, including sending our cancellation request to Desarrollo ********************* by email and by Federal Express. And I have all the receipts and records of these transactions. This process has been going on for way too long 2 years and 9 months. We were just recently informed by FASTEST EXIT that our claim has been settled and we were required to pay FASTEST EXIT their commission in order to receive our settlement because they had to settle the taxes with Mexico before we could receive our settlement money back, which is $44,447.70 THAT IS HOW MUCH WE WERE TOLD BY FASTEST EXIT that we have coming to my bank account by the end of MAY or beginning of ****. And that is only a portion of what we were SCAMMED by Vidanta (Kingdom of the Sun) and FASTEST EXIT, because our total investment in this Timeshare property was $66,211.00. We had to agree to pay FASTEST EXIT 30% commision fee plus $ ***** cost to cancel our contract. So the BOTTOM LINE is we are owed $44,447.70 by FASTEST EXIT and the money is due to be paid NOW. The end of MAY/ beginning of **** is now here, and it's time to PAY UP. P.S the $10,592.00 was what they told us was for the taxes before we could get our settlement. So that's not including the 30% commission of $ ********* that we also agreed to pay to FASTEST EXIT to settle or claim with Vidanta (Kingdom of the Sun)

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastest Exit contacted us in February 2023. They had information that we owned a timeshare with *******, and indicated they could get us a full refund of the money we had invested with *******'s Kingdom of the Sun project in ******, because they had lied to investors about their ability to resell the property. We sent all the documents and information they requested. WE paid them $16,084 which they said was necessary for the legal expenses both here and in ******. We authorized the money on Feb. 10th 2023. Their represenetive told us our case would probably be settled by August of 2023. He said they had a lot success in getting settlements for clients because the ********************************** worked well with them. He also said if the case did not get settled within a year our money would be refunded. We were contacted by Profeco, The **********************************, and they said we had been given a case number and court date in June of this year. I have tried to contact Fastest Exit for the last two weeks and I get no response. They say their system is down for maintenence and no one replies to my E mails. I believe this Company is a scam. How are they maintaining an A- rating? I decided to do business with them because at the time they had an A+ rating with the BBB. Please see if you can resolve this for us, you have helped us in the past. Thank you.

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were initially contacted by Fastest Exit on 11/04/21. They offered to reclaim the $80,100 that we had been defrauded by *******, of which we would pay 30% recovery fee. To initiate the process, Fastest Exit required retainer fees of $8,946 and consulting fees of $8,600, of which $12,326 were to pay fees to file paperwork with the Mexican courts. We were verbally reassured that these fees would be reimbursed by ******* at the time of the settlement, as they would not want their names to appear on a law suit in open court. We were told the entire process could take four months to complete. On 1/03/22 additional documents were requested to send to the Mexican courts. On 3/24/22 we received documents from *************************** to forward to PROFECO, which we did. On 5/5/22 additional documents were requested by PROFECO. On 8/02/22 I contacted Fastest Exit to check on the progress of our case. On 9/07/22 I was informed that PROFECO had not received the documents we sent in May. On 04/04/23 we were sent documents to forward to PROFECO stating that we would accept only complete reimbursement of $80,100. On 7/12/23 our case with PROFECO was closed, and ******* indicated that our law suit would proceed. On 4/9/24 we received the news that our settlement was going to be paid soon, but we needed to forward funds to pay the *** fees, which totaled $12,816. We were to expect deposit of $92,426 into our checking account between May 15 and May 31. We have not received any deposits. Since then, I have been unable to contact ANYONE at Fastest Exit. No responses to voice mails or emails, even to ***************** ***** systems seem to be in constant maintenance. If this is a scam, it is indeed an elegantly executed one. I trusted the BBB A- rating that this was a reputable company. I would like to warn anyone else hoping to recoup money from a timeshare *******. This seems to be another heartbreaker.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastest exit promised to cancel my time share and have my money refunded. I have sent them all documents showing the moneys paid and the promise from my timeshare to rent my unit and fastest exit said my court date was may 20 2024. They said all my money would be returned after the court date. I have been working with them for three years after they said 120 days it would be done. Now they dont answer my calls.