Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastest Exit claimed they could get some or all of our money back from a timeshare we have. They required over $23,000 up front to take our case. We stopped hearing from them and they would not return our calls for about a year. We figured we had been taken advantage of at this point. In Early 2024, they called and said they had reached a settlement, but said we would have to pay the taxes up front. I asked for a copy of the settlement which they never provided and told them I would not pay any more money to them until I received a copy of the settlement agreement. They could never produce a settlement agreement. I told them to take it out of the settlement and they said that was not how it was done. At that point, they said unless we paid the taxes up front, they would drop us as a client. That was the last we heard until we saw they had discontinued operations. I believe they were doing nothing more than taking advantage of people, especially those of us that are senior citizens.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Autree-Line.Important Notice regarding Fastest Exit Company.We at Autree-Line would like to clarify that we have absolutely no affiliation with the company known as Fastest Exit.If you believe you have been a victim of fraud perpetrated by Fastest Exit, please reach out to us immediately at the email address provided below. One of our Agents will assist you promptly.Thank you for your understanding and cooperation.Sincerely,*** A. ***** ***********************************************

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022, I was contacted by ******* ********* of Fastest Exit, with a GUARANTEED promise of canceling our timeshare with Vidanta WITHIN 365 days, or a full refund of all money paid except for a nonrefundable fee. As of April 2024, Fastest Exit had not completed the cancelation of our timeshare as stated in the contract. Almost 2 YEARS later, there was still no closure.The contract with Fastest Exit required a $1,900 non refundable charge for the Mexican arbitrator, and a guaranteed refundable retainer of $10,203 for Fastest Exit services. I was told by **** ******* on April 9. 2024 that a settlement had been reached, and that Vidanta was going to settle with us for $111,000, but that wed have to pay an additional $14,600 for Mexican tax. At that point we decided we were not going to give Fastest Exit any additional funds. We sent an email to the 'settlement department' stating that *** our contract, we request a full refund for services that were never completed. Never heard from them again.Further information can be provided as needed.This is nothing but a scam company! On October 22, 2024 I received a letter stating that Fastest Exit has filed for bankruptcy.

  Business Response

  Date: 10/22/2024

  Fastest Exit has filed for bankruptcy as of October 16, 2024. You will be provided information as to the claims process in the near future. We appreciate your patience and understanding.

  Customer Answer

  Date: 10/22/2024

  When will I receive any information and a refund of the money Fastest Exit scammed from us? Filing bankruptcy to get out of refunding money *** the contract

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spoke to Fastest Exit starting 10/5/2022 to discuss exiting our timeshare. Through the direction of the people we were assigned ********************************************************* we sent many documents to Vidanta to cancel outstanding monies due to them and to start the process of recouping the money that we paid out for a property that was never completed/built. We paid $5920 for legal fees at the beginning, which we were told would be refunded to us once the settlement was completed.On 6/10/24 we were contacted to tell us that a settlement was offered in the amount of $39,200 and that we needed to pay the Mexico taxes in the amount of $6272 prior to the settlement being released. We sent a wire payment to Citibank in ******** based on an invoice that was sent to us and were told that after the payment was received the settlement would be released on 7/31/2024.Upon following up today, 8/26/24 we found that FastestExit is no longer doing business as of May 2024 and the people we have been dealing with no longer work for the company and the email used to confirm the payment we sent was not associated with Fastest Exit.We are gutted that we were scammed. We researched this company in the beginning and are furious that we were fooled, like so many other people. I will reach out to the *** and Attorney General in my state to file a formal complaint.

  Business Response

  Date: 08/26/2024

  Your account manager, ***************************, is no longer associated with Fastest Exit.
   
  As of May 15, 2024, Fastest Exit has ceased all business operations. 
   
  The following people are no longer associated with Fastest Exit:
  *********************************
  ***************************
  ***************************
  ***********************
  *****************************
  *************************
  ***********************

  If you have made any payments for tax-related services after May 15, 2024, please complete the form at the following link as accurately and thoroughly as possible: ******************************************************************************************;
  
  By submitting this form, you will assist Fastest Exit in centralizing all relevant information in a clear and organized format. This will greatly facilitate the submission of necessary details to the appropriate authorities. Your cooperation in this matter is greatly appreciated.

• Initial Complaint

  Date:08/15/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last transaction was at the end of June 2024. Fastest exit said that the money has been released and they needed me to pay ********* dollars to a third party to have the money sent to me. And now they are out of business. How can I sue them for abandoning my contract with them?

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 10/25/2022, we entered into an agreement with FASTEST EXIT (BBB account had a A- rating.) ********************************* had us write down agreement.Payment was put on 3 different credit cards totaling $44,732.(money would be refunded once the settlement was made with VIDANTA it not part of the commission.) We were told it would take 90 days to contract & 120 days to go to court. (Nov. 7, 2022to Feb. *****, 2023 to finish) **** manager, ***************************** correspondence should be forwarded to her. She had always returned my calls. We were told we always had the option to dispute credit card if we felt they weren't doing what they said. (This was stated many times, Even most recently) We did as agreed and sent emails to PROFECO as we were instructed. When PROFECTO responded, emails were sent as instructed. I reached out to **************** MANY times to find out what was going on with our refund and she responded that sometimes it takes longer than others to finalize. It has been well over the alotted time and we were finally contacted by **************************** on 4/29/2024. They had gotten $289,600.00 (originally $279,575) of which 30% would be their commission. NOW, it was added that there would be a 16% FEDERAL *** TAX of ****** they wanted us to wire to them. This was never a part of any conversation. I questioned this and said there was no way that we would wire money. They said it could be put on credit card. When I called and left a message to question this, ********************** returned my call and explained it was written in the contract. I told him we would rather do an ACH from our account and the rest on Credit card but would not WIRE money, We never heard back from them. I waited a week and then started calling FASTEST EXIT. It was answered as FASTEST EXIT but No one returned my calls. I turned to BBB once again to see that they were closed. Do we have any recourse in this matter? Are we out another $44,732. in addtion to the money that was scammed from VIDANTA? :(

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially paid Fastest Exit the sum of 3505 as a retainer to begin the process of dissolving our Vidanta timeshare in ****** which would include their paperwork, title transfers etc, and at the end of such proceedings they would retain 30 percent of the proceeds of what was negotiated back from our purchase price and we would walk away with the remainder. We began this in January of 2023 and at that time were told would only take a few months, Finally, we were told our settlement date was 7/31/2024 . Prior to the settlement we were to disperse ******* to Autree Line Fastest Exit,LLC to pay the Mexican Taxes, because those could not be part of the negotiated settlement. That was wired to ******** on June 17. Fastest Exit in **. purports to have no affiliation with Autree. We have yet to receive anything. Both of our contacts in AZ. office no longer work there. I have emailed and called multiple times and have received no response from anyone. I /we are livid.

• Initial Complaint

  Date:08/01/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Obviously, we were scammed. I originally spoke to *********************** in early December 2022. He promised that he could get all of our money back from a Vidanta time share that we purchased in September of 2017. We paid $1,557 supposably for a legal retainer and a Timeshare Cancellation fee of $1900. We were told the whole process should only take about 120 days, but they make you sign a contract saying that they have 1 year or 365 days. At which time if there was no settlement than you would be entitled to a refund of the fees paid. During this time, there was some communication with Profeco, so it seemed things were moving along, although much slower than expected. Then in the middle of June we started getting calls from ******************* regarding a settlement offer from *******. We negotiated a little and agreed upon a settlement figure. At that time *** informed us that we needed to pay a 16% tax to ******. I said we were never told this and I wanted to speak to ***********************, since he was out initial contact. **** got on the phone and confirmed that we did have to pay the tax and apologized that he forgot to mention that to us in our initial conversations. He also confirmed the new email address for the settlement department and a payout date of July 31st. I also asked to speak to ***************************, our account representative. She also confirmed all of this. These conversations with **** and ******* took place on June 18, 2024 way after Fastest Exit LLC says they ceased all business operations. So on June 21st, we sent a wire transfer to Citibank for $1,824.00 supposably to pay the tax in ****** so they could release our funds.

• Initial Complaint

  Date:07/25/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastest Exit LLC contacted us to not only cancel our timeshare with *******, but also to recover money from the purchase. We paid approximately $6000 for legal fees, a portion of which was to be returned upon resolution. After one year, the company did cancel our contract. However, we were notified that a settlement was reached, in which we would recover a portion of our expenses. We were told to wire $3800 to ********* in ******** for payment of Mexican taxes, which would be necessary to close the settlement. We were told that settlement would occur on July 15. We have heard nothing from the company. Their web site says they are now out of business. The company has closed shop and run with our money. We have a contract with them, but it has been ignored.

• Initial Complaint

  Date:07/25/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See Better Business Bureau Complaint included in uploaded supporting documents