Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17th 2023 and January 18th 2023 I paid via my credit card with **** of America number 2829 $4788 to fastest exit LLC at ******************************************************************. At which time they guaranteed an exit of a timeshare contract with Vindanta. I just received notice that this company has gone out of business as of May 2024.I have lost the total sum as stated here in as they did not complete their guarantee of reimbursement from the timeshare company.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contacted by mail and phone by Fastest Exit, LLC out of ******* to get out of our timeshare with Vidanta in ******. They told us that we were to pay them $93,400 to start the process, of which $86,400 would be returned along with the return of our investment from *******. We would have to pay them 30% upon receiving the return from *******. We looked at the BBB in *******, ******* and the company had an A rating so we went ahead with the process and sent them the $93,400. When it came to finalizing the return (May, 2024), we were told we had to pay *** taxes to ****** before they would send the return and were told to wire the money ($93,000) to a bank in ******** so that there was no money being sent directly to ******. This wire was sent back to our bank saying Fastest Exit went out of business weeks before these instructions were given to us. We are still waiting for the $86,400 that was promised to us.

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Fastest Exit in September of 2023 regarding a purchase of a time share at ******* in ***************, ******. After multiple phone calls and a promise of cancelling and refunding my money, I agreed to pay fastest exit which I did on October 3, 2023. They said I would need to wait for up to a year and that after Profeco, the Mexican consumer advocacy group, went through the process I would hear from them.That happened and I received another call from Fastest Exit telling me that ******* had agreed to a full refund but that I needed to pay $30,000 upfront to Fastest Exit for the ****************** to release the money, I did not send the money and now Fastest Exit just ignores my calls. I am intersted in receiving a refund of the $18,000 I paid to Fastest Exit. I am not sure what my chances are but I am hoping by filing this complaint that I will alert other people from being scammed.

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This began in April 2023. We were told they could get us a settlement for misrepresentation when upgrading our timeshare with Vidanta. Paid Fastest Exit a $9,000 retaining fee which they said we would get back. $3,500 to cancel our timeshare which is not refundable. After 14 months we were told we had a settlement in our favor. We were told we would not receive that settlement until taxes were paid to ****** which was $9,000 some dollars. We did not do this an haven't heard from them since. I'd be happy just to get that $9,000 back but I'm sure that's not happening.

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our names are *** and *************************, on June 29, 2021 we received a unsolicited phone call from ***************************** of Fastest Exit, he convinced us that we should talk to ********************************* and listen to his pitch. We then spoke to him on June 30,2021, he explained to us that his company could guarantee that we could get us out of a bad contract with Vidanta with in 1 year or the initial payment to Fastest Exit of $18,958.00 would be returned to us. He was already aware of the terms of our contract and informed us that Vidanta totally misrepresented the contract. Fastest Exit missed the guarantee date and blamed the Mexican Courts and Litigation and Covid for the delay of the process. The contract with Fastest Exit required a $ ******** (non-refundable charge) for the Mexican Arbitrator and a guaranteed refundable amount of $18,958.00 for Fastest Exit services which they did not complete litigation within one year limit. December, 2021, ******* continued saying that the case was moving forward. We received a email from *************************** on January 12, 2024 that our case was expected to be resolved soon. We were notified that our case had been settled on and we would receive our money by wire the middle of June but before we would receive our money we would have to pay taxes to the amount of $20, 000 which was paid on April 18,2024. The last communication with Fastest Exit was when we paid the fee on April 18, 2024, when we talked to ******* and he informed us that our settlement would be coming before the end of June 2024. I looked online and saw that they were no longer in business and looked at BBB and saw reviews of others SCAMMED. I feel that the employees to include *********************************, ***************************, *****************************, should also be found complicit. WE WANT TO BE ADDED TO THE LIST OF THE MANY OTHERS WHO WERE PRESUADED, CONVINCED AND SCAMMED BY FASTEST EXIT. WE LOOK FORWARD TO HEAR WHAT LEGAL ACTION HAS BEEN TAKEN AGAINST THESE PEOPLE.

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I are filing a complaint against Fastest Exit LLC as they have not followed through with what was stated in the contract which was set up with them, to help us cancel our contract with Vidanta Resorts, due to misrepresentation of the information that ******* had given us. Fastest Exit LLC used Vidanta Contract ICT 16881.1/23/2023: we spoke with Fastest Exit LLC and set up a contract with them. Our initial costs were $2300 to cancel the the Vidanta contract, nonrefundable. Then $11,200 for legal expenses, to be refunded. Both paid on 2/20/23. Upon cancellation of the Vidanta contract, we would receive $72,800. Upon receipt of this money, we would have 60 days to pay a 30% commission fee from $72,800. This payment would be $21,840 . Contracts were signed and sent. Many forms notarized. Switch It, with an LPOA, assisted in cancelling our Vidanta contract, which occurred on 12/22/23.4/13/24: *********************** from Fastest Exit advised a settlement had been reached. 4/14/24: Advised by Fastest Exit that the Mexican Gov was now charging a tax of 16%, so we had to pay $11,648. We had to sign an Addendum to Consulting Agreement. However, I questioned this as it was stated as a "consulting fee". Reassured that it was a Mexican tax. Signed and paid on 4/15/24.5/27/24-6/07/24 +/- 5 days: When we would receive our settlement of $72,800 + $11,200 (refundable fees).WE NEVER RECEIVED THE MONEY.We have contacted Fastest Exit numerous times by email and phone, and have yet to have a response. Case manager: ***************************. **************************************** Contract manager: ***********************. Phone numbers: *****************-534-9776.I am unable to upload any documents (I'm technically challenged), but could email or fax them to you. We have contracts, emails and written notes with Fastest Exit/Switch It. Please let me know!

  Business Response

  Date: 07/16/2024

  We attempted to contact you by email on 7/15/2024 on the email we have on file.
  
  Please be advised that Fastest Exit LLC has ceased all business operations as of May 15, 2024.
  
  Our records indicate that you have paid for tax-related services by credit card, ACH, or wire transfer between April 1, 2024 and May 15, 2024 which have not been rendered. You will be receiving a communication in the near future from our counsel regarding the refund of any such amounts. Such services were not offered by Fastest Exit and such solicitations were totally unauthorized.
  
  The domains fastest-exit.com and fastestexit.com.mx and the email *************************************** are not associated with Fastest Exit.
  
  Fastest Exit LLC does not have a business relationship with Autree Line Fastest Exit LLC or Workwise Alliance LLC of Delaware.
  
  Fastest Exit LLC does not have a banking relationship nor did it ever have a banking relationship with Citibank or **************** Group.
  
  Do not send any wire transfers to Mexico. Fastest Exit does not have any bank accounts in *******
  
  The following people are no longer associated with Fastest Exit and are unauthorized to act on behalf of Fastest Exit.
  *********************************
  ***************************
  ***************************
  ***********************
  *****************************
  *************************
  ***********************
  
  We appreciate your business over the years and apologize for any inconvenience Fastest Exits closing may have caused you.

  Customer Answer

  Date: 07/22/2024

  Good morning  my name is ********************; and we have a customer ID #********.  We have received contact from Fastest Exit LLC and are waiting for their next contact.  We will stay in contact with you. 

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started dealing with Fastest Exit back on Oct. 2021. I paid them $5700. Was told their success rate was almost 100%, and would take ******* days. Things moved slowly over the next 2+ years, until July 2nd I was told we had a settlement, $24,100 but was their initial offer. We could probably get more if we re-negotiate. SO, we decided to go back for more. Now I get notice that they have been out of business since May 15, 2024. Can you tell me if there is any recourse that I can pursue with these people to get money back for fees and promises to get money returned to me from the ***************** ??I can provide copies of info on money transactions in needed, or other info that *** be required by BBB. But I would like to understand what BBB can do to help me get any sort of refund from Fastest Exit. THank you.

• Initial Complaint

  Date:07/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay ***** US dollars for the process of quitting a Time Share. We received an email of a settlement and after that, No answering from them.

  Business Response

  Date: 07/12/2024

  Thank you for your message.
   
  Please be advised that Fastest Exit has ceased all business operations as of May 15, 2024. 
   
  Please be advised that the following people are no longer associated with Fastest Exit:
  *********************************
  ***************************
  ***************************
  ***********************
  *****************************
  *************************
  ***********************
  Do not send any wire transfers to ******. Fastest Exit does not have any bank accounts in *******
  
  Fastest Exit does not have and has never had a business relationship with Autree Line Fastest Exit and Workwise Alliance LLC.
  
  Fastest Exit does not and has never had a banking relationship with Citibank or **************** Group.
   
  Fastest Exit decided to cease business operations on May 15, 2024 because it recently discovered that certain of its agents had negotiated agreements with customers without the consent of **********************. Specifically, those agents apparently convinced customers to pay for additional tax related services, which Fastest Exit did not offer, authorize, or ever approve. 
   
  Upon discovering such was the case, Fastest Exit elected to close its doors to prevent these agents from engaging in further activity of this type, to stop ongoing business operations and accruing expenses, and allow Fastest Exit to refund amounts collected regarding the tax program.
   
  If you have paid for tax-related services by credit card, ACH, or wire transfer between April 1, 2024 and May 15, 2024 which have not been rendered, you will be receiving a communication in the near future from our counsel regarding the refund of any such amounts.
   
  Had you paid into the unauthorized tax program? If yes, what date? 
   
  Have you had contact with the above Fastest Exit staff members after May 15, 2024?

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** and I was contacted in 2019, about how we were ripped of by *******! They sent us paper work to cancel our timeshare, and get us back our money. We sent them the initial money Fastest Exit ask for. They told us it would be refundable. If they could not get our money back. They told us do to the Covid there was a back log and it would be awhile before anything else would happened. I would call and call and call and call for updates to no avail! Then in May, Fastest Exit called and said we needed to sign documents and give them more money for the lawyers. We received the document and sent them more money. Then In May 11th I received a call saying They needed a document signed and notarize. I was not at home and not with my husband. Fastest Exit said they would email the document and email them back when I get back home. We have not received the paperwork or have they answered and of my phone calls or emails. I think we have been ripped off of more then $30,000 + dollars and no one is returning our calls or emails to tells us what is happening, We would like or money back!

• Initial Complaint

  Date:06/27/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with Fastest Exit to get reimbursed for my timeshare with *******, contracts NTBC-1797 and INTL-4934. On March 27, 2023, I paid them $2300 to pay the filing fee with the ******************* I also paid them $7623 on the same date to pay for the Mexican lawyer fees. After that point we were in contact with Fastest Exit and a company called Switch It. Over this more than a year long process we have filled out numerous forms, many of which had to be notarized. In May of 2024 we were contacted with a proposed settlement of $64,200, but were told we had to pay the government taxes of 16% ($10,272). They requested we pay the taxes in the form of a consulting fee, so they wouldn't have to pay taxes. They said we would be paid between May *****. The time passed and we didn't receive our money. I tried emailing and calling them with no response. Also, part of the process was relinquishing our contract back to *******. We have done everything they have requested in an extremely timely manner. At this point I'm out the money I paid them and the $64,200 I paid for the timeshare with *******.Thank you for your help. I have copies of everything if you need it.