Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastest Exit contacted me about not only cancelling my contract with *******, but that I should receive all of my investment back. I was told this would only take 90 days. In order for their process to begin I had to pay $20K in legal fees, all of which will be refunded upon the successful cancellation of my contract along with my investment in this time share. It has been well over 2 years since I signed this contract and suddenly now I'm told there's a settlement agreement. But in order to receive the settlement, I need to pay the Mexican tax of 16% totaling $19,200. I asked to see the legal paperwork concerning this settlement and received nothing. Then I *********************************** who is legally handling this case, and they informed me there is no settlement to date, nor is there a cost for their services. This has been a scam from the beginning and I want to receive my $20K back.I've attached the paperwork that they asked me to send to Profeco. I can get a bank statement with the $20K charge if necessary.***************************** (******)

  Business Response

  Date: 04/24/2024

  Fastest Exit has repeatedly attempted to contact our client by telephone to clarify the situation. Our calls and emails have been ignored and we have received no response from the customer. Timeshare cancellation is a collaborative process and communication is essential for the best possible outcome. 
  
  Our client fundamentally misunderstands the process and their unique situation. The client contacted PROFECO whom they say, is legally handling this case. That is an incorrect assertion. PROFECO is not responsible, nor is it handling, or responsible for, this clients file. It is agency of the ****************** with a complaint process that is required in most circumstances for timeshare cancellation in ******. The attorneys that Fastest Exit works with in ****** required that this particular situation go through the PROFECO process.
  
  We ask that the BBB get in touch with the client and facilitate a call so we can resolve our client's concerns as the client is ignoring us.

  Customer Answer

  Date: 04/24/2024

  I have not heard from Fastest Exit.   they have yet to reply to my complaint.

   

  *****************************

  Business Response

  Date: 04/25/2024

  The email we have on file is ********************* that appears in the BBB complaint. However, you have communicated with us with two other emails. These emails are ******************** and **********************. The phone number on file is **************. We have attempted to call this phone number multiple times and have been unable to get a hold of you.
  
  We ask that you do the following:
  Please let us know which email you would like us to use to contact you.
  Please let us know if that phone number is still valid or if you have a different phone number we can use.
  Please us know a good date and time to contact you by telephone so we can discuss your specific situation and clarify any misunderstandings.

  Customer Answer

  Date: 04/25/2024

  My email is ************************ 

  my phone number is correct ************

  please call on Monday May 6 2024 after 11:00am.  

  please let me know the number you will be calling from as I receive a lot of spam calls

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to have my timeshare cancelled in November of 2020 and was told that it would take less than a year. It has been over 2 years and still not cancelled. I have been through 2 different case managers and I am now on my third. But I have not spoken with them in over 5 months. I call and make phone arrangements for them to call me but they never call me back. No one can tell me or will tell me anything. I was told ***** was an issue. I have been very patient. But now it seems that they are completely avoiding me. I send emails asking for updates and help that never get answered. I just want what I paid for and that is my timeshare cancelled.

  Business Response

  Date: 10/23/2023

  We have attempted to contact the client, however, they have not responded to **.

  Customer Answer

  Date: 11/04/2023

  still not been contacted by the business

  Business Response

  Date: 01/19/2024

  We have contacted the client and explained the process to him as soon as he filed the complaint. As per the notes in my system left by his account manager, ***************************, the client is happy to continue with the timeshare cancellation process.
  

  
  

• Initial Complaint

  Date:01/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed our contract with Fastest Exit on January 11,2022. We made two payments on our credit card; one for $2,150.00 and another for $1,900.00.Fastest Exit made two commitments:1.They would get us out of the contract we had and the burden of future maintenance fees.2.They would get us a refund of all monies we had paid since purchasing the timeshare.They indicated that this would be done within a year.They have performed the first commitment. On October 4, they notified us they had received confirmation of cancellation.At that time, I replied via email to ***************************:"Our contract has been cancelled; however, when we signed up, I explained to *********************** and to *********************** that we only pay Maintenance Fees in the years we use our timeshare and, since we never use it, we don't pay maintenance fees. The main reason I signed up at all is that I was assured that we would not only get relieved of future maintenance fees, but also to quote "Get all the money we have paid in back". Now I would like to know more about the progress regarding the main reason we signed up - getting all the money we paid in back. It's been well over 9 months - can you give me some idea as to how much are we getting back and when can we expect to be getting it?"Her reply, As explained before, confirmation has been forwarded to our legal team so they can continue with the legal claim. I can't tell you right now how much longer this step will take and how much you will be offered, you will be the ones who decide what amount you accept, once we have a settlement offer, it will be presented to you.When I asked for at least a ballpark estimate of a timetable, she replied, I can't really give you an estimate right now, we depend now on the court system and the resort. I'll let you know when we have news.It has been two months since I have heard anything. Since then, I have sent several emails to various people asking for updates all of which have been completely ignored.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov. 4 2021 Did nothing for months, then demanded we transfer our timeshare to another company, with no explanations and a due date already expired. We refused.We had given them a **$1900.00 fee and US$2200.00 for expenses on ***************** **************** helped us get the $1900.00 fee back but they would not refund the $2200.00 and **************** judged they had done as much as they could.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastest Exit keeps sending me scam "Action Required" letters about a timeshare I never purchased. I'm a senior citizen and feel they are preying upon me. The letters are dramatic in wording and cause me great concern about a purchase I never made. They tell me that I must retain an attorney and that they have a file on me. It's all very disconcerting and keeps me up with worry.

  Business Response

  Date: 10/03/2022

  Fastest Exit uses state of the art technology to ensure our mailings go to the right people. Unfortunately, this technology is not 100% accurate and in some instances, some data may slip through the cracks. We have updated our mailing list to remove your contact information. 

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastest Exit (**) was hired to dissolve our contract with ******* and get us a refund of the money we paid *******. They dissolved the contract but never got us our refund. On top of it, they offered us a settlement of what we were owed but never paid it. A man named *************************** claimed to be a rep from **. He e-mailed and called us and said that we no longer had to pay 33% of the settlement but had to pay $5945 up front to the Mexican govt in order to receive our settlement. He had all of our information including our Vidanta contract number. I confirmed this with *************************** of Fastest exit and believed it to be legit. Although he called me, the call came from the ** phone number. I paid them $7845 to start the process. I was told I would receive ********* as a settlement and I paid another $5945 to receive the settlement. I am out $56,946.25 and I want my money. On top of it all, it was supposed to be settled within 1 year of the contract signing at it has been **************************** last week and said that *************************** was a scam artist. But I have proof in both voicemail recordings and phone record that one of the calls came from Fastest exit. He was the only one from ** that ever contacted me about a settlement at all. If he wasn't working for them, then why didn't anyone legitimate from ** call or e-mail me? The docs that I am including are: 1 ** contract, 2 Refund/ Cx policy, 3a & b The e-mail that I received that shows our Vidanta contract was actually cancelled and response from **, 4 Settlement offer email, 5 settlement offer VM transcript 7 ATT phone records showing that phone calls were received from Fastest Exit about settlement. I have a voice recording of a ** employee taking about the settlement and what we owe but I can't upload an audio file. I want my settlement money and I don't believe that I should have to pay 33% to get it as an actual Fastest Exit employee confirmed in a recording that I didn't have to pay it anymore.

  Business Response

  Date: 10/03/2022

  This complaint has been resolved.

  Customer Answer

  Date: 10/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me as long as they follow through with it.  I will wait for the business to perform this action and, if it does within a reasonable amount of time, will consider this complaint resolved. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a scam letter in the mail from ***************************** and *************************, Fastest Exit, LLC. *************************************************************************** The letter ****** how important it is for me to discuss my (truly fake) purchase (that never happened) and they state that I have a file with them detailing this purchase.I believe they are trying to steal money from **** have never heard of Vidanta time share properties before. Nor have I ever sought to make any purchases like with, either with them, or anyone else in any way.Please contact Fastest Exit LLC, and ******* & tell them to stop trying to trick people into believing they may owes thousands of dollars.Their phone number is ************. There's no way I'm calling that number myself and risking giving them any more of my personal information. I noticed the letter I received has a slightly different address than the BBB website. Thank you very much. The BBB has my full respect and appreciation.

  Business Response

  Date: 09/12/2022

  Fastest Exit uses state-of-the-art software to verify mailing lists for our mailings. In some cases for people with more common names, the software makes a mistake and does not verify the right data. This can result in the wrong person receiving the letter. 
  
  Fastest Exit is a legitimate business and we respect requests to be removed from our mailing list. We do not trick people into thinking they owe money.