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Business Profile

Electronics and Technology

Protecht Inc
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Protecht Inc has 4 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 107 Customer Reviews

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    Review Details

    • Kay C

      Date: 11/12/2024

      We made a reservation for Dec. 9, 2024 at the *********** Express in *******, **. It turns out we cannot take this trip. We requested a refund - only to receive no response and to be given a phone number to call that only has recorded messages referring callers to a website and/or email - which we've already tried ***************** this point, this company appears to be a total scam.

      Protecht Inc

      Date: 11/13/2024

      Hello ***,Thank you for bringing this to our attention, you and your experience matter to us. We would be happy to look into this and assist you with your concerns. For assistance, please reach out to our customer experience team at ************************ as we are not able to locate your protection or refund request details based on the information provided in your review. Best Regards, Refund Protection Support

    • Brenna V

      Date: 11/06/2024

      Its a rip off to pay for cancellation insurance when they dont refund you. My husbands boss changed his vacation day at the last minute and so he couldnt take off work to go to **************************** with me and the kids. I paid for the insurance but apparently it is very specific on the reasons they will refund you. What a scam!

      Protecht Inc

      Date: 11/07/2024

      Dear ******,Thank you for leaving your review regarding your situation, we apologize for not having coverage available for what you had mentioned. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen situation such as needing to travel to attend an unforeseen business trip. We unfortunately do not provide coverage for being scheduled to work or having PTO denied. If your situation meets the coverage requirements for our Work Travel Conflict protection detailed in your terms and conditions, please contact us at ************************ and we will be happy to expedite your information to your refund request and have it reopened on your behalf. Warm Regards,Refund Protection Support

    • Sadi A

      Date: 11/04/2024

      I used the web site to rent a room in ********************* on Nov3thrd, for 4 nites the site says $480 , I did not buy any thing else and they never clear the total with me $667 before I click my apple pay , with taxes the total should not exceed $510.00 , my family think I been scammed of $ 157 extra charges without my permission, I reported to my credit card.Sadi A

      Protecht Inc

      Date: 11/05/2024

      Dear Sadi,Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your experience receiving protection through your HotelPlanner purchase.We are happy to void the protection and refund your associated fee. A member of our team will contact you directly to discuss the matter immediately. Kind Regards,???????Refund Protection on behalf of HotelPlanner

    • Rebecca S

      Date: 10/30/2024

      DO NOT GET THE PROTECTION PLAN IF YOU GO TO *********** IN ****. If I could leave a -100 star rating I would. My bestfriend and I got fast lane passes and insured them. Due to weather only 3 rides were open, so we did not redeem our fast lanes passes. Mind you, they were $150 a piece. So $300. The company only gave us $100 back. Even with all the proof and evidence of not redeeming them, weather reports, cedar points website that day, etc. They would not call her back to talk to someone. Battled with them for a month, before just settling on the $100. Then when it got sent, they charged a fee!!! They only sent us $99.02!!! If we would have not gotten the protection plan cedar point would of reimbursed us for the full amount. So again, DO NOT GET THE PROTECTION PLAN. If by chance you do, research who it's through, because Protecht Company does not protect.

      Protecht Inc

      Date: 10/31/2024

      Dear *******,Thank you for providing your feedback regarding your experience. We appreciate you taking the time to address you concerns and we would like to help assist you further. Please reach out to our customer experience team at ************************ with your refund request number or protection ID so our team can look into your situation further as we are unable to locate your refund request under this email. Looking forward to hearing from you,Refund Protection Support

    • Tara G

      Date: 10/28/2024

      I have been trying to get a refund from this company since Sept. 29, 2024. I have turned in all the paper work they have requested. I keep getting the run around telling me it has been sent to the building supervisor and they will be in contact. I received an email on Oct. 11 and had to send in more information that a Hurricane occurred and that roads were closed. Everyone in every state knows that there was a hurricane and how devastating was. I was told today by the customer service representative, I understand your frustration. I told him I don't think you do. He is not the one out $658.51. What is the point of having this service if you have to work so hard to get your money back.

      Protecht Inc

      Date: 10/29/2024

      Dear **** Thank you for providing your feedback. Your experience with us holds significant value and we want to ensure your concerns are addressed immediately. One of our dedicated agents will be in contact through a private channel to discuss this further. We sincerely appreciate your input. Thank you,Refund Protection Support

    • Charles V

      Date: 10/17/2024

      When I made a reservation at a Quality Inn, I purchased the reservation Cancellation Insurance. I never received any confirmation from Protecht that I purchased the insurance; and when the event we were to attend was cancelled, I cancelled our reservation.Attempted several times to obtain the link to request a refund with no success. Email correspondence with company told me they could find no record of my information. Attempts to contact Protecht by phone also failed.Bottom line is that this cancellation insurance is useless. Would not recommend Protecht or any hotel that does not a corporate refund policy. Luckily, my reservation was only one night.******* V

      Protecht Inc

      Date: 10/18/2024

      Hello Charles,

      We are sorry for the misunderstanding around our conditional coverage. We appreciate you sharing your experience as your feedback is important to us.

      Our coverage is intended to protect our customers who are unable to make it to their reservation due to an unforeseen emergency situation such as illness or severe weather. As stated in the terms, We are not able to provide coverage for the event promoters if the date, time, or any other parameters change and people are no longer able to attend, due to the event promoters canceling or postponing the event and the reservation is no longer needed.

      We are happy to discuss your request further to assist to the best of our ability. A member from our experience team will be in contact through a private channel.

      Thank you,

      Refund Protection Support

    • Laila B

      Date: 10/14/2024

      Predatory. I cannot run a race because I am injured and need a few months off of training. They are telling me I need a doctors note for it, and I am not going to pay extra for a doctors note for a refund protection that I paid extra money to have. I am a struggling college student who uses running and this company is taking advantage of people by saying they offer refunds and then making it near impossible to actually use what you paid money for.

      Protecht Inc

      Date: 10/16/2024

      Dear Laila,

      Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements.

      Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctor’s recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required.

      A dedicated agent will be in contact shortly to discuss your situation further.

      Best Regards,

      Refund Protection Support

    • Steve L

      Date: 10/08/2024

      I could take a sentence from every negative review below here and come up with my narrative. They make it dang near impossible to "prove" your issue for a refund that it appears they're banking on you just giving up in the process. I WILL NEVER deal with or use these clowns again. I don't feel as slighted now after reading reading some of these reviews because they're a scam if I've ever have seen one and that's just what they do. ****** learned. My issue now is why a respectable event that we attend every year would ever use this scam of a company. I really wonder if they know? Lost $110 for a legit claim.

      Protecht Inc

      Date: 10/09/2024

      Dear *****, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctors recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, Refund Protection Support

    • Jennifer L

      Date: 09/29/2024

      Do not use this company! I had to cancel a reservation because a HURRICANE came through the area we were booked. We were told by family in the area that roads were closed and power lines were down. I found the road closures and sent screenshots of these roads and still was denied my refund. My reservation was canceled several days before we were supposed to be there. We contacted the hotel and they were canceling reservations made through them directly for this very reason. I have sent emails and called and could never get a call back. I would hate for someone to lose money for the same reason.

      Protecht Inc

      Date: 10/01/2024

      Hi ********, Thank you for updating us with your experience regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our Unforeseen Severe Weather coverage is intended to cover our customers if they are unable to attend their event due to emergency weather. As stated in the protection terms, proof of loss is required and can be provided in the form of a weather advisory against traveling, road closures due to weather, or a dated warning regarding travel due to unsafe conditions from the ************************. We are not showing your request has been denied at this time but is pending documents. A dedicated agent will be in contact shortly to provide additional assistance immediatly. Thank you, Refund Protection Support

    • Tanya W

      Date: 09/17/2024

      Horrible!!! I had to cancel my reservation in advance due to being hospitalized for a week. Submitted note from hospital of my my stay, a snippet of after patient visit summary, my receipt of reservation and copy of where airline issued refund and they are still asking for a doctors note that I could not make it check in.

      Protecht Inc

      Date: 09/19/2024

      Dear *****, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury on their reservation date - the document provided is dated a few days prior. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctors recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, Refund Protection Support

    Protecht Inc is BBB Accredited.

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