We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

Protecht Inc
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Protecht Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.04

    Average of 107 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ferdinand C

      Date: 09/10/2024

      Tried to cancel hotel reservation 2 weeks in advance; hotel was fine but was unable to cancel due to Protecht insurance being purchased at time of booking. Protecht wanted doctor's notes regarding post-surgical complications that are none of their business. This is a scam. They aren't paying the hotel and are just keeping the money.

      Protecht Inc

      Date: 09/11/2024

      Dear *********, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctors recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, Refund Protection Support

    • Hope A

      Date: 09/03/2024

      Scam.......they ask for a doctor's note to prove you couldn't go to a football game that they are "covering" with their insurance.......and guess what, doctors' offices are closed on a Saturday, when 99% of football games are. I got a refund with my credit card, but don't make the same mistake I did- don't purchase their protection for football games.

      Protecht Inc

      Date: 09/04/2024

      Dear ****,We are sorry that our conditional coverage did not meet your expectations. We appreciate you providing your feedback as we are continuously looking for ways to improve. Our full scope of coverage, including that proof of loss is necessary, is presented and agreed to at the time of purchase.We are happy to discuss your request further to assist with processing. A member from our experience team will be in contact shortly. Best,FanShield/Protecht

    • olawale a

      Date: 08/28/2024

      They are a con . i bought insurance for attending six flags over ******* and it rained 08/16/2024 out .it stated on the policy The coverage under this peril (Weather Inconvenience Coverage) would apply as such: Weather Inconvenience Coverage pays a one-time cash benefit if the event you are attending is suspended after the start of the event for two or more hours as a result of bad weather."that is exactly what happened it rained out after less than two hrs all rides closed event was supposed to end midnight 7pm to 12am it was shut down 8.:40pm

      Protecht Inc

      Date: 08/29/2024

      Hello *******,Your feedback is highly regarded, and it's essential to underline that your concerns have been attentively registered. To facilitate a timely and efficient resolution, a dedicated team member will be in touch with you via a private channel.Thank you,Protecht/FanShield

    • Susanne H

      Date: 08/28/2024

      I purchased two rooms at a *********** in *********, IN. I used theProtect protection. No where did I see anything restricting my refund if I cancelled. I called your number and was told I would receive my refund of $1067.74 from someone who sounded like an Indian accent. He said I would receive this refund within 2 weeks. That was July 22. This was fora reservation in September *****th. Your Help contact number is bogus. You can not talk to a representative. Your email contact only allows minimum assistance. Why would you not help your customers? Your business practices are borderline scam. This is apparent by all these complaints on BBB. Maybe, ***?

      Protecht Inc

      Date: 08/29/2024

      Dear *******, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctors recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, FanShield/Protecht

    • Marcia B

      Date: 08/27/2024

      Please read everything before purchasing. I made this mistake. Due to cancelation of our event the hotel had no problem refunding our money when the situation was explained. However ************************** would not. Wanted me to supply information they could of gotten themselves. 'Purchased by mistake is not a refund option'. Please don't purchase. I've called several numbers and received several emails with no resolution.

      Protecht Inc

      Date: 08/29/2024

      Hello ******, We are sorry to hear that you are unhappy with your experience. Our product is intended to provide coverage for emergency situations that prevent you from arriving to your event due to an unforeseen situation such as illness, injury, mechanical breakdown, and more. When managing requests, our priority is to keep the process as simple as possible but there are conditions listed within the terms that we are bound to comply with. If any of the covered scenarios apply to your situation, we will be happy to have your request reopened. Please contact ************************ for further assistance. Kind Regards, FanShield/Protecht

    • Joe T

      Date: 08/26/2024

      Absolutely fraudulent, they will do anything they can to not issue you a refund that you pay the insurance for, rejecting a PCR test, and requiring personal medical documentation as to why people with Covid didnt go to an event.

      Protecht Inc

      Date: 08/28/2024

      Hello,Thank you for bringing this to our attention, you and your experience matter to us. We would be happy to look into this and assist you with your concerns. For assistance, please reach out to our customer experience team at ******************************* as we are not able to locate your protection or refund request details based on the information provided in your review. Best Regards, Protecht/FanShield

    • Charles B

      Date: 08/13/2024

      Disappointing I would never use fanshield for *** event that costed me $250 dollars. I will never use this service ever again. I submitted a refund request stating I was working. I am scheduled to attend a mandatory class for my job the day of the event and provided them a letter from my director stating the reason stating I am attending a work related class that is mandatory as proof that I cant attend the event. They denied my request. Stating I provided insufficient evidence. They asked for receipts such as a hotel receipt. I dont have any receipts for a hotel. I am ***** minutes away from the class. This service is a scam.

      Protecht Inc

      Date: 08/14/2024

      Dear *******,Thank you for leaving your review regarding your situation, we apologize for not having coverage available for what you had mentioned. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen situation such as needing to travel to attend an unforeseen business trip. We unfortunately do not provide coverage for being scheduled to work or having PTO denied. If your situation meets the coverage requirements for our Work Travel Conflict protection detailed in your terms and conditions, please contact us at ******************************** At this time, a dedicated representative will reach out with additional options. Warm Regards,FanShield/Protecht

      Protecht Inc

      Date: 08/14/2024

      Dear *******,Thank you for leaving your review regarding your situation, we apologize for not having coverage available for what you had mentioned. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen situation such as needing to travel to attend an unforeseen business trip. We unfortunately do not provide coverage for being scheduled to work or having PTO denied. If your situation meets the coverage requirements for our Work Travel Conflict protection detailed in your terms and conditions, please contact us at ******************************** At this time, a dedicated representative will reach out with additional options. Warm Regards,FanShield/Protecht

    • Evan P

      Date: 08/12/2024

      Complete and total scam..... No matter what evidence and proof you give them they will refuse to refund your tickets. They are a horriblely rude and fake company. Should be shut down

      Protecht Inc

      Date: 08/15/2024

      Hello ****,We appreciate you reaching out with your feedback as your experience with us is highly regarded. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation such as unforeseen severe weather, emergency weather, or weather interruptions. We unfortunately do not provide coverage for forecasted weather that has yet to happen. At this time, we are showing your protection has been voided for refund per your request. Kind Regards,FanShield/Protecht

      Protecht Inc

      Date: 08/15/2024

      Hello ****,We appreciate you reaching out with your feedback as your experience with us is highly regarded. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation such as unforeseen severe weather, emergency weather, or weather interruptions. We unfortunately do not provide coverage for forecasted weather that has yet to happen. At this time, we are showing your protection has been voided for refund per your request. Kind Regards,FanShield/Protecht

    • Lisa D

      Date: 08/08/2024

      Would not honor my insurance for an event out of state after going through tropical storm and flooding. Shameful scam.

      Protecht Inc

      Date: 08/09/2024

      Hello ****,We appreciate you reaching out with your feedback as your experience with us is highly regarded. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation such as unforeseen severe weather, emergency weather, or weather interruptions. We unfortunately do not provide coverage for forecasted weather as the weather needs to happen before we can process these requests. We are happy to discuss your request further to assist to the best of our ability. Please contact us back if weather prevents you from attending your event and we will happily reopen your refund request. Kind Regards,FanShield/Protecht

    • Nicky S

      Date: 08/05/2024

      This is nothing but a scam. I was booking a stay at a hotel for 3 nights. The price was $167 per night. I have stayed there before and like the hotel. When I submitted my reservation request i was billed over $850. I went back and looked and I was charged $288 for something. I went to cancel my reservation and they will only refund me $526 dollars. This is literally nothing but a scam. Look very closely at your reservation before you submit it people. I dont travel a lot so this was a huge learning event for me. These blood sucking companies try every way they can to steal every ***** they can from you. I wish I could give them 0 stars.

      Protecht Inc

      Date: 08/06/2024

      Dear *****,Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your experience receiving protection through your HotelPlanner purchase.We are happy to void the protection and refund your associated fee however, this is our only involvement with the reservation/booking process. A member of our team will contact you directly to discuss the matter immediately.Kind Regards,???????Protecht on behalf of HotelPlanner

    Protecht Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.