Reviews

This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Protecht Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Protecht Inc

  7878 N 16th St Ste 165 Phoenix, AZ 85020-4490

  
• 

  Protecht Inc

  3424 Via Oporto Newport Beach, CA 92663-3941

  
• 

  Fanshield, LLC

  222 S Main St Salt Lake Cty, UT 84101

• 

  Protecht Inc

  4517 N 12th St Phoenix, AZ 85014-4202

  

Review Details

• Review fromMichelle B

  Date: 06/13/2023

  1 star
  For themselves, NOT fans. If I purchase insurance, it shouldnt matter at all why I cant go to the event. I buy insurance to get a refund (knowing itll probably only be partial) in case something happens that prevents ** from going, period. You dont need proof of anything thats my business. I will not be doing business with any venue that uses these thieves.
  

  Protecht Inc

  Date: 06/14/2023

  Thank you for your feedback. We understand your concerns. However, the insurance company requires us to maintain these requirements as outlined in our terms shared with you at purchase and before your free look period.Our customer service team will reach out to you directly through a private channel to see if we can do anything further to assist.

• Review fromJoe K

  Date: 05/22/2023

  1 star
  I had a stroke on Easter. I purchased tickets 04/21 for the Pirates game on May 6th. On April 24th I had recurrence of stroke symptoms that required another ambulance and another emergency department visit (none of which are free or cheap). My neurologist told me that I need to rest if I am extremely tired at my appointment the following day, April 25th, or I could have recurrence of stroke symptoms that lead to the ******************** visit. I was really excited to go to the game as it was supposed to be my son's first baseball game but unfortunately I developed extreme tiredness which is an unpredictable but expected symptom while recovering from a stroke. I could not go to the game on 05/06 but did not have to go to the hospital because I followed the advice already given to me by my doctor and so there is no documentation on the date in question. I reviewed my doctor's note from 04/25 and it does not have the specific wording about resting when extremely tired but that doesn't mean we didn't have the discussion and I didn't get the advice which I appropriately followed accordingly to avoid medical complications and more medical costs. I would advise anyone purchasing event tickets to avoid purchasing their insurance unless you wish to have a similar negative experience to mine and to almost everyone else who has reviewed this company based on an internet search I conducted after my claim was denied. Bad on me for not looking before purchasing but hopefully I can help prevent other people from falling into the same trap.

• Review fromAlona G

  Date: 12/14/2022

  1 star
  I agree that this company is taking advantage of people. They said Fanshield was created by fans for fans so your plans will be protected from last minute travel conflicts or unexpected health problems. Ah no. They won't. I contacted them because my son cannot do the event (he is 8 so he wont be able to drive himself) and unfortunately I had to work that day but no they won't give me back my money without documentation. I provided my manager's note/email about my work that day but no, not enough. They want hotel, travel, and car rental receipts. For one, I will not have to fly, I will drive. Second, I won't have to be in a hotel because I will be at work all day then drive back home. Ridiculous insurance policies. If we purchase the insurance, there should not be a question of why you are cancelling. The main point of insurance is peace of mind.If i can choose no stars, I would. It won't let me though so I put one.

• Review fromSu E

  Date: 12/09/2022

  1 star
  I agree with other reviewers that say this company is taking advantage of the current COVID issues. I took out this insurance to cover an event because it stated that it "covered illness", but it wasn't until after I bought the insurance and my elderly parents got COVID, with one hospitalized, so I could not take them to the event, that I learned they don't cover 'pandemics', and had my claim denied for illness even though I provided all the requested documentation. The ironic thing is that if I lied, and simply asked the doctor to provide documentation stating a general "illness" then perhaps they would have honored the claim, but being honest about the nature of the illness cost me the value of 3 tickets for a missed event, plus the cost of the insurance.Buyer beware!
  

  Protecht Inc

  Date: 03/08/2023

  Hello ***,We're glad we were able to take care of you and provide you with a positive outcome. If there is ever anything else we can do for you please don't hesitate to reach out to our CL team by phone at ************** or by email at ************************************ Regards,FanShield Consumer Liaison Team

• Review fromDenny B

  Date: 11/01/2022

  1 star
  Absolutely predatory and ridiculous insurance policies.I took out a policy on an event I was attending that required several days of travel to attend.When I became extremely sick before the event I had to cancel all my travel plans.I got a note from the doctor saying that I as too sick to travel on the day of my departure, thinking it would be good enough.Fanshield flat out refuses to honor my claim because the date on the note does not cover the day of the event. I have canceled flight itineraries, proof that I never attended the event and it is obvious that I was unable to attend because I was seriously ill but Fanshield steadfastly continues to nitpick me over the date on my doctors note (a discrepancy of only 3 days).As per their policy guidleines: "Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder which results in a Ticketholder being unable to attend the Event for which the Ticket is purchased. In the case of such Injury or Illness, the Ticketholder must be examined by a Physician, who must advise the Ticketholder in writing not to attend the Event."I should be more than entitled to a refund with the evidence I have submitted. Now if I want to try (no guarantee it will even be approved) to claim my refund again I have to go back to the hospital a week after the event even took place and try to get a revised doctors note with the "correct" date on it.Cannot recommend enough that you don't take out the insurance policy, they are unscrupulous and with do anything in their power to deny you a refund.
  

  Protecht Inc

  Date: 11/02/2022

  Thank you for your review. We value you, understand your concerns and care about your experience. We will be contacting you directly to discuss and do everything we can to resolve this issue. Again, thank you for your feedback.Sincerely,FanShield

• Review fromKara B

  Date: 09/01/2022

  1 star
  **************** is a scam that plays on our new Covid era fears. My concert was cancelled and refunded by the venue a month prior to the scheduled show. Fanshield refused to refund a $14 policy (that in essence protected nothing) over semantics as it was over 72 hours since I bought the policy. Read the small print and save that money for a beer at the show. If they are going to death grip my few dollars, I cant believe that they are a reputable company that will go to bat for you if you cant make it to the show. I will be reaching out to the venue and the band to ask them to find a better insurance provider.
  

  Protecht Inc

  Date: 09/08/2022

  ****, We are sorry to hear that your experience with our service did not meet your expectations so far. We really appreciate you taking the time to provide your valuable review, as we take our customer feedback very seriously. As mentioned in our email, we are still open to discuss your situation if you decide that you would like to speak with us.Best Regards

• Review fromKimberly D

  Date: 09/01/2022

  1 star
  I purchased a $2000 trip for my fianc and I and purchased insurance coverage from Fanshield for the trip. Three weeks prior to the trip, she pinched a nerve in her back and, after the doctors appointment was told she could not drive the 10 hours, was not supposed to do any lifting, bending, pushing or pulling for the next three weeks and was prescribed three weeks of physical therapy three times a week. Obviously we were not able to make the trip. Fanshield initially seemed like they were willing to work with us and I got the appropriate information to them including a doctors note. Then, they began asking questions about our relationship Questions that I dont feel wouldve been asked of a heterosexual couple but that were designed for a same-sex couple. After many questions about our relationship, they told me that her trip would be covered and they would reimburse the thousand dollars but my trip would not be and that they were separate policies. In booking the trip, I was only offered one policy for the entire trip, not separate policies for each of us. This is a scam company who looks for outs wherever they can find them. If fanshield is offered I would absolutely refuse to use them as an insurance company.