Reviews

This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Protecht Inc has 4 locations, listed below.

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  Protecht Inc

  7878 N 16th St Ste 165 Phoenix, AZ 85020-4490

  
• 

  Fanshield, LLC

  222 S Main St Salt Lake Cty, UT 84101

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  Protecht Inc

  4517 N 12th St Phoenix, AZ 85014-4202

  
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  Protecht Inc

  3424 Via Oporto Newport Beach, CA 92663-3941

  

Review Details

• Review fromMax S

  Date: 12/08/2023

  1 star
  This business is a total scam. I tried to make a hotel reservation online and got duped into dealing with some sort of third party, Bookonline.com. I was charged some sort of bizarre charge for "refund protection" that I was totally unaware of until I saw a charge for $87.21 appear on my credit card statement. It is shocking how such a "business" can operate with so many complaints of ripping off people. Protecht....I want my money refunded NOW. Every single *****.
  

  Protecht Inc

  Date: 12/11/2023

  Hello ***,Your feedback is highly regarded, and it's essential to underline that your concerns have been attentively registered. To facilitate a timely and efficient resolution, a dedicated team member will be in touch with you via a private channel.Thank you,FanShield/Protecht

• Review fromDavid L

  Date: 12/01/2023

  1 star
  was charged $50 for insurance, slipped in with a hotel reservation. Charge was not disclosed at all at the time of purchase. ****************** is non-existent, it is not possible to get a person on the phone. This is fraud plain and simple.
  

  Protecht Inc

  Date: 12/04/2023

  Dear *****,Thank you for bringing this to our attention. You and your experience matter to us. We will contact you directly through a private channel to address your concerns Best Regards, Protecht/FanShield

• Review fromEvelyn M

  Date: 11/27/2023

  1 star
  It's a scam! Can't get a refund ! See *****'s review. Almost exact same thing happened to me!
  

  Protecht Inc

  Date: 11/28/2023

  Dear ******,Your experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input and look forward to assisting.Best Regards,Protecht/FanShield

• Review fromDon B

  Date: 11/15/2023

  1 star
  I booked a hotel room through bookonline which presented as the hotel I wanted to stay in. I didnt realize that bookonline was a separate entity which charged extra, including a yet additional charge for an affiliate company Fanbase. Basically an insurance policy ostensibly offering refunds for unused bookings. I enrolled in none of this, as I had given my cc info, they accessed my account and charged me. Now, they are completely inaccessible and unresponsive. Scammers. Given that they presented as being the hotel, I feel that they rely on duplicity for their business success. I wish I knew where their offices are
  

  Protecht Inc

  Date: 11/28/2023

  Hello ******,Thank you for bringing this to our attention. You and your experience matter to us. We will contact you directly through a private channel to address your concerns Best Regards,Protecht/FanShield

• Review fromMatt T

  Date: 11/02/2023

  1 star
  They require a ridiculous amount of paperwork to "prove" you need their insurance. I paid for it. And I didn't get to go to the event. It's messed up what you are doing. What if I didn't go to the doctor? What if I chose to fix my car myself? (Which is what we did. Patched tire) no one could have the necessary "paperwork" in order early enough to actually use this BS insurance. FRAUD.
  

  Protecht Inc

  Date: 11/09/2023

  Dear *******,Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns.Kind Regards,Protecht/FanShield

• Review fromFern M

  Date: 11/01/2023

  1 star
  Refund was denied because I needed to care for my stepfather that has Alzheimers but according to Fan Shield powered by Protecht INC I needed medical documentation of the day of the event, THAT I couldnt make it because I am his caretaker. So, I provided a medical documentation stating his illness (although, I already thought it was very intrusive I provided said document) They denied the claim. I called 10 times on 10/31/2023 and 10 times today 11/01/2023. 1 person picked up and said they couldnt hear me so they were going to place the call as a non-response & hung up I was on the line saying hello, Im here hoping she doesnt hang up. To my horror the dial tone was dead. Finally got through on the 4th try after & ******** said she would bump my case to a support specialist and will be in contact with me usually within 48hrs. We shall see. I will keep everyone updated. #IsThisScamLikely #ProtechtINC #FanShield
  

  Protecht Inc

  Date: 11/03/2023

  Your feedback is highly regarded, and it's essential to underline that your concerns have been attentively registered. To facilitate a timely and efficient resolution, a dedicated team member will be in touch with you via a private channel.

• Review fromAyesha H

  Date: 11/01/2023

  1 star
  Total scam. I am flabbergasted that a crooked company like this can operate freely like this. Upset and thinking of ways to **** It's the principle. FanShield is not a real. They will not protect your purchase. I'm still fighting for my money!
  

  Protecht Inc

  Date: 11/02/2023

  Your feedback is highly regarded, and it's essential to underline that your concerns have been attentively registered. To facilitate a timely and efficient resolution, a dedicated team member will be in touch with you via a private channel. Through this communication, we will discuss all available options to get us the documentation our insurance providers require in order to resolve your claim. Kind Regards,FanShield

• Review fromJerry K

  Date: 10/26/2023

  1 star
  Buying insurance for the race and camping at ********* this October seemed like a good idea; however, after my truck broke down while towing my camper to the race on the Wednesday before the race, I realized it was a waste of money. In turning down my claim twice, they said it had to happen within 48 hours of the event, the Sunday race I assume. My ticket was for infield camping, and I tried to go when the campgrounds opened. I could not have my truck serviced for the transmission problem for almost two weeks. I even provided a receipt showing the nearly $500 I paid to fix the truck. The company should be more forthcoming with more straightforward language that arriving a few days before the race to take advantage of the $500 camping fee isnt covered. Their agreement is more about what isnt said than what is said. If Protecht isnt going to be more upfront, then maybe *********************** should consider a better partner. Im unhappy about the financial loss and sad I missed my first race in years.
  

  Protecht Inc

  Date: 10/30/2023

  Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.

• Review fromGabriella N

  Date: 10/09/2023

  1 star
  Horrible company that takes advantage and does not follow through with their claim to cover your ticket due to illness! I wished I had looked up these reviews before I purchased the insurance. They seem to be obsessed with covid and I immediately got an email asking for my PCR test. I said I never had a covid or a PCR test I had a panic attack which is why I couldn't attend the event I had a mental health episode. And they told me that it wasn't covered! Whereas I looked up their rules and it said any injury or illness is covered. And you would get your money back. Then they wrote me that mental health episodes are not covered! That is disgusting. I am so offended at that. Do not trust this company and do not buy their insurance. You will not get your money back and your ticket covered. Now I'm stuck with my ticket! For an event that I did not attend. What was the point of buying this insurance?
  

  Protecht Inc

  Date: 10/10/2023

  Thank you for bringing this to our attention. You and your experience matter to us. We will contact you directly through a private channel to address your concerns

• Review fromLetty G

  Date: 09/26/2023

  1 star
  Fanshield is a SCAM and definitely does NOT cover what they advertise before purchasing your tickets !! They even highlight (twice!) how important it is to purchase the coverage before finishing the purchase. My friend tested positive for Covid 3 days prior to a Dodger game, (Test was a Home Test) and a picture of the positive Covid results did NOT suffice for a Refund. A total of 6 tickets were purchased and the request for the refund was only for this couple's. My friends did the right thing by not attending a game and preventing the spread and I trusted Fanshield's statements of coverage and elected and paid for it. I'm soooooo DISAPPOINTED that the ******* and *** allow this company to offer this service.
  

  Protecht Inc

  Date: 09/27/2023

  Dear *****, your experience and feedback are valuable to us. And, we hear you. A member of our team will be contacting you through a private channel to address the matter.