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Business Profile

Electronics and Technology

Protecht Inc
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Protecht Inc has 4 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 107 Customer Reviews

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    Review Details

    • Aleshia G

      Date: 07/22/2025

      I was searching online to book a hotel, when I called the number the customer service person mislead me as if I was speaking with Embassy Suites ******************. I booked a prepaid nonrefundable room with refund protection (refund protection turned out to be a fraud and scam). The event in **** was canceled due to safety concerns, weather and threat of flooding in the area. We all know how devasting weather emergencies can be in ***********, *********. All of the local agencies stated there would be flooding in the hotel area and event area. Alerts and notifications were sent out via news and other weather emergency alert systems. All documentation was submitted as requested by the administers of booking refund program company ************************** , . Protecht,Inc continues to deny my request for a refund and not honor the refund protection plan. When seeking a refund, I realized the company also charged me $300.00 more than the actual room would have cost to book. I was scammed and mistreated in an unprofessional manner by the hotel booking company Hotel ************ and administers of booking refund program company ****************************

      Protecht Inc

      Date: 07/28/2025

      Dear *******,We are sorry that our conditional coverage did not meet your expectations. We appreciate you providing your feedback as we are continuously looking for ways to improve. Our full scope of coverage, including that proof of loss is necessary, is presented and agreed to at the time of purchase.We are happy to discuss your request further to assist with processing. A member from our experience team will be in contact shortly. Best,Refund Protection Support

    • Nelly G

      Date: 07/15/2025

      The site and customer service is poorly organized. I purchased the guarantee of the refund. However after suffering a seizure I requested refund. Even provided them with my medical conditions. The Company gives misleading information and consumer continue to trust the site.

      Protecht Inc

      Date: 07/16/2025

      Hello *****,We appreciate you sharing your experience as your feedback is important to us and it is important for us to hear about the ways we can improve our products. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation. If illness/injury prevented you from attending, our refund advocate team will only need a recommendation against attending the event on the date of your event, they do not require any diagnosis or personal information. We are happy to discuss your request further to assist with processing. A member from our experience team will be in contact through a private channel shortly. Warm Regards,Refund Protection Support

      Protecht Inc

      Date: 07/16/2025

      Hello *****,We appreciate you sharing your experience as your feedback is important to us and it is important for us to hear about the ways we can improve our products. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation. If illness/injury prevented you from attending, our refund advocate team will only need a recommendation against attending the event on the date of your event, they do not require any diagnosis or personal information. We are happy to discuss your request further to assist with processing. A member from our experience team will be in contact through a private channel shortly. Warm Regards,Refund Protection Support

    • Aaron M

      Date: 07/13/2025

      Fanshield stated they could not refund my tickets to schlitterbahn water park due to the fact I hadn't actually gone on my trip yet. The trip was scheduled the following week and during the time I requested cancelation there was severe flooding in that area that had caused many people to go missing or pass away. Who in their right mind would sit there and say they are going to take their family and still go on vacation to an area that is currently flooding. These people have no common sense or sympathy for the tragic events that were taking place in that area. All they care about is making their money!

      Protecht Inc

      Date: 07/16/2025

      Hi *****, Thank you for updating us with your experience regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our Unforeseen Severe Weather coverage is intended to cover our customers if they are unable to attend their event due to emergency weather. As stated in the protection terms, proof of loss is required and can be provided in the form of a weather advisory against traveling, road closures due to weather, or a dated warning regarding travel due to unsafe conditions from the ************************. A dedicated agent will be in contact shortly to provide additional assistance. Thank you, Refund Protection Support

    • Sheraz I

      Date: 06/30/2025

      This is a total scam. I had an acquisition take place 1 month prior to me purchasing the tickets. The acquisition work was assigned to me just a day before the event. I had to cancel all my travel plans including the event. They said the acquisition was in the past so "no refund". They need to learn about acquisitions and how it works. Total scam. Do not purchase.

      Protecht Inc

      Date: 07/08/2025

      Hello ******,Thank you for taking the time to leave this review regarding your coverage. We're sorry to hear your experience with us did not meet your expectations.We're always looking for feedback and ways to improve our customer's experience, and appreciate you reaching out. To discuss this matter further, a representative will be in contact shortly. Best Regards, Refund Protection Support

    • Beatriz F

      Date: 06/18/2025

      This company is a scam and falsely advertises. I purchased insurance for my tickets upon believing they would give "100% refund" due to "bad weather". Only when I applied for the refund, the ridiculous options led to providing documentation. When I provided the proof from the ************* they said my refund was voided due to the event closing/cancelling. Mind you they closed due to "bad weather", closed for our safety. Which they said when advertising, they would cover for bad weather. No where on the payment site does it warn you no refunds for cancelation or event closing. Which again events will do for bad weather, severe weather for safety reasons. You don't discover this loop hole until you apply for the refund. So makes me wonder how many others have been duped.

    • Maureen J

      Date: 05/06/2025

      I'd leave zero stars if I could.********* uses this company to protect purchases. It is nothing but a scam. It doesn't cover the cost of the ticket and it covers virtually nothing. BUT, you don't know that until after you purchase the protection. I tried several times to get a refund to no avail. I reached out but they won't respond until three days - after the ***** period for cancellation, of course. DO NOT PURCHASE FROM THIS COMPANY!

      Protecht Inc

      Date: 05/12/2025

      Hello *******,Thank you for providing feedback regarding your coverage, we apologize if our terms and conditions were unclear. At the time of check-out, you should have received a protection confirmation email detailing your emergency coverage which also would allow you to cancel your coverage for a refund of the premium cost if you were not satisfied with our product. A dedicated representative will be in contact shortly to provide additional assistance for what you have mentioned. Kind Regards, Refund Protection Support

    • Kira A

      Date: 04/27/2025

      I purchased a ticket for a Cabana for 150 for hurricane harbor. In order to protect my purchase I also purchased the protection in the event that some issue would happen. The day of it was raining windy and cold. I reached out to explain my issue but due to apparently not having sufficient proof that the weather was bad they denied my refund. As a single mother this is a lot of money lost and it was alsonmy sons birthday weekend. This company should be ashamed of theirselves and having a protection plan ther doesnt actually protect anything! Terrible service and experience.

      Protecht Inc

      Date: 05/06/2025

      Hello Kira,We appreciate you reaching out with your feedback as your experience with us is highly regarded. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation such as unforeseen severe weather, emergency weather, or weather interruptions. We unfortunately do not provide coverage for forecasted weather or light rain. We are happy to discuss your request further to assist to the best of our ability. We will have a representative reach out through a dedicated channel.Kind Regards,Refund Protection Support

    • Daniela C

      Date: 04/16/2025

      This company is a total scam and should not be in business. If I could put 0 stars, I would. I purchased protection for a half-marathon event and almost two months later my dad passed away. I provided documentation but because his passing did not occur exactly 30 days before the half-marathon, they denied my request. He was buried 1 month and 9 days before the half marathon. Who in their right mind should be forced to keep a ticket to a half marathon they will not be able to run for obvious reasons? It is not even about the money, it is the lack of total empathy and understanding of human situations. Will ***** purchase anything from them again.

      Protecht Inc

      Date: 04/17/2025

      Dear *******, Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns. ???????Kind Regards, Refund Protection Support

    • Jeff W

      Date: 03/26/2025

      FanShieldwould nothonourmy claim as itwasntone of their official reasons for paying out. My situation was a deeply hurtful family situation but thatdidntmatter to them.Also, it took FanShield two full weeks to contact me. (I did speak to a frontline customer service woman, twice, and bless hersoulshehas a difficult job.)Save your money or look for somebody else. There is a reason whyFanShieldhas such dismal reviews.

      Protecht Inc

      Date: 03/27/2025

      Hello ****, We are sorry to hear that you are unhappy with your experience. Our product is intended to provide coverage for emergency situations that prevent you from arriving to your event due to an unforeseen situation such as illness, injury, mechanical breakdown, and more. When managing requests, our priority is to keep the process as simple as possible but there are conditions listed within the terms that we are bound to comply with. If any of the covered scenarios apply to your situation, we will be happy to have your request reopened. Please contact ************************ for further assistance. Kind Regards, Refund Protection Support

    • Audrey J

      Date: 03/03/2025

      Hazardous road conditions prevented me from going to a concert on 2/28/2025. I paid extra to have this protection as it's winter in *********. Even with providing proof that the roads were Hazardous, car in ditches, cars that were on there roof and all smashed, Fire/EMS/Police on scene and a whiteout in front of me could barely see the car in front of me. They said that's not enough proof that it was Hazardous road conditions! This outfit JUST STEALS YOUR MONEY!!!

      Protecht Inc

      Date: 03/07/2025

      Hi ******, Thank you for updating us with your experience regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our Unforeseen Severe Weather coverage is intended to cover our customers if they are unable to attend their event due to emergency weather. As stated in the protection terms, proof of loss is required and can be provided in the form of a weather advisory against traveling, road closures due to weather, or a dated warning regarding travel due to unsafe conditions from the ************************. A dedicated agent will be in contact shortly to provide additional assistance. Thank you, Refund Protection Support

    Protecht Inc is BBB Accredited.

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