Reviews
This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 115 Customer Reviews
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Review fromJoseph W
Date: 10/23/2025
1 starI would give negative stars if I could. We had an event at ********* which closed due to the weather and I provided every piece of documentation they asked for and extra and still denied me because;(The insurance you purchased only provides a refund for the specific reasons listed in the protection wording. In your situation, a refund is unavailable because: the Event was cancelled.)I ask you then what is the point of the insurance other than a money scam. This is absolutely ridiculous.
Protecht Inc
Date: 10/24/2025
Hello ******,We are sorry for the misunderstanding around our conditional coverage. We appreciate you sharing your experience as your feedback is important to us. Our coverage is intended to protect our customers who are unable to make it to their event due to an unforeseen emergency situation such as illness or severe weather. As stated in the terms, We are not able to provide coverage for the event promoters if the date, time, or any other parameters change and people are no longer able to attend, due to the event promoters canceling or postponing the event.We are happy to discuss your request further to assist to the best of our ability. A member from our experience team will be in contact through a private channel. Thank you,Refund Protection SupportProtecht Inc
Date: 10/24/2025
Hello ******,We are sorry for the misunderstanding around our conditional coverage. We appreciate you sharing your experience as your feedback is important to us. Our coverage is intended to protect our customers who are unable to make it to their event due to an unforeseen emergency situation such as illness or severe weather. As stated in the terms, We are not able to provide coverage for the event promoters if the date, time, or any other parameters change and people are no longer able to attend, due to the event promoters canceling or postponing the event.We are happy to discuss your request further to assist to the best of our ability. A member from our experience team will be in contact through a private channel. Thank you,Refund Protection SupportReview fromNicole B
Date: 10/22/2025
1 starMy car broke down 4 days before, but not 2 days before. You pay for protection and have to fight for protection? I hope you go bankrupt along with the amusement park.I would give a zero rating if I could.Protecht Inc
Date: 10/24/2025
Hello ******,Thank you for taking the time to leave this review regarding your coverage. We're sorry to hear your experience with us did not meet your expectations.We're always looking for feedback and ways to improve our customer's experience, and appreciate you reaching out. To discuss this matter further, a representative will be in contact shortly. Best Regards, Refund Protection SupportReview fromRodney T
Date: 10/17/2025
1 starDo not purchase insurance from these thieves. I purchased tickets to Great Adventures for Mon Oct 13. There was a state of Emergency due to weather. I cancelled tickets and put in claim. Claim was denied for B.S reasons because I did everything on my part. Boycott these bastards!Protecht Inc
Date: 10/21/2025
Hi ******, Thank you for updating us with your experience regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our Unforeseen Severe Weather coverage is intended to cover our customers if they are unable to attend their event due to emergency weather. As stated in the protection terms, proof of loss is required and can be provided in the form of a weather advisory against traveling, road closures due to weather, or a dated warning regarding travel due to unsafe conditions from the ************************. A dedicated agent will be in contact shortly to provide additional assistance. Thank you, Refund Protection SupportProtecht Inc
Date: 10/21/2025
Hi ******, Thank you for updating us with your experience regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our Unforeseen Severe Weather coverage is intended to cover our customers if they are unable to attend their event due to emergency weather. As stated in the protection terms, proof of loss is required and can be provided in the form of a weather advisory against traveling, road closures due to weather, or a dated warning regarding travel due to unsafe conditions from the ************************. A dedicated agent will be in contact shortly to provide additional assistance. Thank you, Refund Protection SupportReview fromAndrew J
Date: 10/13/2025
1 starFan Shield is difficult company to work with. I went to the ** today (9/13/2025) and was put on a Z *** for an ear infection, advised to not workout. I am competing in a sprint triathalon on 9/19/2025. I attempted to contact Fan Shield and had such a misearable experience I decided to forget it. ***** this company.Protecht Inc
Date: 10/14/2025
Dear ******, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctors recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, Refund Protection SupportProtecht Inc
Date: 10/14/2025
Dear ******, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctors recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, Refund Protection SupportReview fromDani N
Date: 10/12/2025
1 starThis is SCAM this is a FRAUD A big SCAM a big FRAUD They work with booking hotel SCAMMERS they make you to *********** from them and tell they Need credit card on file but they Will not charge the card you will payto the hotel directly .Then they charged the card all the amount without your Permission and then they tell you you have insurance with yhis companyCall them they will return the money They stole from your card ?UnbelievableEven after we provided the hospital Documents for the refund They refuse the refund the money they Stole! Its a big SCAM. Its a big FRAUD something unbelievable THIS IS A SCAM THiS IS A FRAUD! We will report to scammers!!!!Protecht Inc
Date: 10/21/2025
Hello Dani,Thank you for bringing this to our attention, you and your experience matter to us. We would be happy to look into this and assist you with your concerns. For assistance, please reach out to our customer experience team at ************************ as we are not able to locate your protection or refund request details based on the information provided in your review. Best Regards, Refund Protection SupportReview fromLisa B
Date: 10/08/2025
1 starAbsolute waste of money to buy this insurance as any incident requiring you to request a refund requires an unreasonable amount of documentation. Without extensive documentation the refund wont be approved. They make their money promising peace of mind then rejecting almost every claim.Protecht Inc
Date: 10/09/2025
Hello ****,Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your conditional protection.We are happy to void the protection and refund the premium fee if your purchase is within the cancellation period. A member of our team will contact you directly to discuss the matter further.Kind Regards,???????Refund Protection SupportProtecht Inc
Date: 10/09/2025
Hello ****,Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your conditional protection.We are happy to void the protection and refund the premium fee if your purchase is within the cancellation period. A member of our team will contact you directly to discuss the matter further.Kind Regards,???????Refund Protection SupportReview fromReyna G
Date: 09/09/2025
1 starIf I could give minus stars I would. There policy is terrible. If you can't make an event, you are just out the money. I use them through my government employer, and this is what I get. I am reporting this to my administration. This is a terrible way to do business.Protecht Inc
Date: 09/10/2025
Hello *****, We are sorry to hear that you are unhappy with your experience. Our product is intended to provide coverage for emergency situations that prevent you from arriving to your event due to an unforeseen situation such as illness, injury, mechanical breakdown, and more. When managing requests, our priority is to keep the process as simple as possible but there are conditions listed within the terms that we are bound to comply with. If any of the covered scenarios apply to your situation, we will be happy to have your request reopened. Please contact ************************ for further assistance. Kind Regards, Refund Protection SupportReview fromBrian H
Date: 09/06/2025
1 starSeems to be nearly a scam, the sort of "insurance" that will not be honored under any possible pretense. If you complain they may offer to refund your initial insurance cost, which seems like a very sleazy business model: so long as you don't need the insurance you pay full price, otherwise you can have your premium back (but not the ticket cost).Protecht Inc
Date: 09/08/2025
Hello *****, We are sorry to hear that you are unhappy with your experience. Our product is intended to provide coverage for emergency situations that prevent you from arriving to your event due to an unforeseen situation such as illness, injury, mechanical breakdown, and more. When managing requests, our priority is to keep the process as simple as possible but there are conditions listed within the terms that we are bound to comply with. Kind Regards, Refund Protection SupportReview fromCorinna F
Date: 08/29/2025
1 starIf i could give negative stars i would. Beware: this is a predatory 3rd party insurance, that deceives customers into thinking they are simply buying an assurance that hotel stays, at Hilton no less, can be refunded. They are slippery as eels and twice as ugly. You're very unlikely to get a refund from this company, they deliberatly make it nearly impossible. Avoid like the plague.Protecht Inc
Date: 09/02/2025
Dear *******, Thank you for providing this review. At this time we see your refund request is in final approval stage and awaiting your verification. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns. ???????Kind Regards, Refund Protection SupportReview fromRozine G
Date: 08/20/2025
1 starThey get zero stars They get zero stars. I cancelled a trip to **************** in ********* and I am fighting to get a full refund. I've sent documentation from my doctor showing why I had to cancel, and then I was asked to provide my bank account info to get my REFUND!!!! ****! PLEASE STOP ************************** WHICH IS THE INSURANCE AGENCY HANDLING CANCELLATION PROTECTION.Protecht Inc
Date: 08/25/2025
Dear ******, Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns. ???????Kind Regards, Refund Protection Support
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