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Business Profile

Vaporizers

VPM (VPM.com)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Reviews

Customer Review Ratings

4.81

Average of 37 Customer Reviews

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Review Details

  • Derrick H

    Date: 07/30/2024

    Derrick H

    Date: 07/30/2024

    If youre lucky enough to get **** in CS, youre in good hands. I recently purchased the CCEll Fino and I love it but after about a month it stopped charging. I reached out to VPM CS (email) and was fortunate enough to get **** and she made the replacement process painless and was very fast on email replies which I truly appreciated! I could not recommend this company any higher.

    VPM (VPM.com)

    Date: 07/31/2024

    We're glad to hear our customer service was able to meet and exceed your expectations! Thank you for being our customer!

  • Kurtis K

    Date: 07/17/2024

    Shipped my order in Les than 10 hours ?? there was an issue with the express delivery and they promptly emailed me with the issue and issued the proper refund without any inquiries in my part. **** from VPN gets my vote of confidence ??

  • Dean F

    Date: 04/18/2024

    VPM customer service. Ive patronized this company for several years and have always enjoyed ******************** they represent. My most recent order was dead out of the box and when I reached out to them they took care of the issue on the spot. Friendly people, large variety of products, and superb customer service.

  • Oliver B

    Date: 04/09/2024

    I recently purchased a dry herb vape device from **********************, and unfortunately, my experience was subpar. The product I received was a lite version of what I had intended to purchase. The product title on the website did not indicate that it was a lite version, which led to my confusion. Despite the price being in line with the regular version from other merchants, I did not suspect any discrepancy.When I raised this issue with VPM, their response was simply an apology. Regrettably, this experience has eroded my trust in their business, and I am hesitant to engage in any future transactions with them. I have found that I could have purchased the full version with the desired accessories from other companies for the same price I paid at VPM.It is my hope that VPM will update their website to clearly specify when a product is a lite version in the title description, to avoid similar confusion for future customers

  • Stacey M

    Date: 02/07/2024

    Stacey M

    Date: 02/07/2024

    Shody workmanship the vapes only last 6 months if your lucky and you can get them cheaper elsewhere

    VPM (VPM.com)

    Date: 02/09/2024

    Well bummer, we looked your order information up with your email address and... do you realize you ordered three magnetic adapters? They are literally just pieces of metal and nothing can go wrong with them. It seems you didn't order ******************* from us and if you had and reached out we would have been glad to help! We've sold dozens of thousands of the magnetic adapters and never had a complaint, but if somehow they are not what you expected feel free to contact us via our support page.

  • Jimmy P

    Date: 01/12/2024

    Jimmy P

    Date: 01/12/2024

    The VPM family has been a blessing for me once I found this company I order a package and it arrived SO Fast I was flabbergasted because it came from *********, ****** all the way to ********, ******* in less then 2 days receive my goods while I ordered other items from in my country it will take 7 days to weeks.. I LOVE THE VPM FAMILY, and Im happy to support them

    VPM (VPM.com)

    Date: 02/09/2024

    We appreciate you!

  • Devin K

    Date: 12/30/2023

    Devin K

    Date: 12/30/2023

    A well put together website with great deals and good shipping times

    VPM (VPM.com)

    Date: 01/12/2024

    Thanks for the compliments!

  • Bryan L

    Date: 12/26/2023

    Bryan L

    Date: 12/26/2023

    **Exceptional Service Beyond Expectations from VPM!**Might seem like I'm laying it on a bit thick, but I truly did have an awesome experience. Enough so to spend a few minutes writing this review. ??Recently, I ventured into purchasing disposable battery/cartridge combo devices from VPM, particularly drawn to the unmatched quality of CCell, and decided to try some all-ceramic cartridges and a budget-friendly brand. While we often anticipate hiccups with online orders, I stumbled upon an issue with a few items.This is where VPM transformed a typical online shopping snag into an extraordinary display of customer commitment. I reached out via their 'Contact Us' link, and what happened next was nothing short of amazing. ******** from VPM contacted me in what felt like a blink of an eye! Where I would normally anticipate a lengthy 48-hour wait, VPM astounded me with their lightning-fast response.But it wasn't just the speed that impressed me; it was the caliber of their solution. With just a few emails to clarify my situation, VPM didn't just address the problem - they astounded me by sending a brand-new batch, completely replacing the initial items. In the often impersonal world of online retail, VPM emerged as a shining example of unparalleled customer service, reminiscent of a golden era where customer delight was the norm.To sum it up, VPM isn't merely about selling top-notch products; they're about crafting memorable customer experiences. They've earned my unwavering loyalty and set a gold standard for online businesses globally. If you're fed up with the indifferent, 'tough luck' approach that's all too common in e-commerce, VPM will be a breath of fresh air. Their approach to customer care is a game-changer. Try them out; your expectations wont just be met, theyll be spectacularly surpassed!

    VPM (VPM.com)

    Date: 01/12/2024

    We are beyond grateful for your kind words and support!

  • Paul M

    Date: 11/18/2023

    Paul M

    Date: 11/18/2023

    I cant believe the fantastic service I received from this company, I had ordered a vipe pen from them, and after I used it for a week it stopped working. I emailed the company about how to start a return. They contacted me within a day explaining that the pen was not returnable do to health reasons. BUT they said they would send me a replacement free of charge. I just received the item today. The customer service with this company is the best I have yet. I recommend this company to everybody.

    VPM (VPM.com)

    Date: 12/19/2023

    We are grateful for the kind words! It's not always the avoidance of issues that sets a company (or a person) apart but how they handle the issue when it inevitably arises. Thank you for allowing us to serve you and letting us make it right!

  • Michael S

    Date: 11/13/2023

    Michael S

    Date: 11/13/2023

    Some of the best customer service you will find anywhere. ****** and the whole staff at VPM are exceptional. Their product and delivery is seamless and as close to perfect as you can get. I would recommend this company over any in the vaporizer supply business.

    VPM (VPM.com)

    Date: 11/16/2023

    Well we're flattered! Thank you!

VPM (VPM.com) is NOT a BBB Accredited Business.

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