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Business Profile

Vaporizers

VPM (VPM.com)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent around ***** dollars including shipping on a vape cartridge battery and upon receiving the product, it does not work properly and I physically cannot use it because of its malfunction. The item is a CCell battery and no matter what kind of cartridge I put into it, I cannot take a hit from it because nothing will come out as if its clogged. However they are not clogged because the same cartridges work with other batteries I had to buy/borrow. I am trying to contact the businesses customer service and the links that they provide to get in contact with customer service dont work. It brings you to a page to fill out a form to give them your info so that customer service can contact you but it physically will not allow you to type in your info if you try to. Myself and others have tried and it doesnt work. Because of that, Im not able to get in contact with anyone from the company for help with my order or a refund and it has now been two months since I received the item. They need to be held accountable for their lack of customer service and for trying to make it look like they have customer service to avoid any repercussions but in fact not actually having it. Please help me figure this out and get in contact with them to solve this issue

    Business Response

    Date: 05/01/2023

    This complaint was completely undeserved. It's amazing the BBB even provides a platform for this kind of thing. 

    SUNDAY evening we received this email from the customer:

    " Hello,

    Im trying to get help with the item I purchased that is malfunctioning and fill out a form for customer service to ask my questions and it physically doesnt allow anyone to type their information so Im not understanding how to contact anyone. Please let me know how to get in touch with customer service.

    Thank you,
    ****** T. "


    Sunday night the customer submitted this ******************** complaint. 

    We replied to the customer Monday morning. We helped her to satisfaction just as we would any customer, then we noticed the ******************** complaint. Seems unfair for a customer to submit a complaint like this only hours after emailing us (on a Sunday evening). 

VPM (VPM.com) is NOT a BBB Accredited Business.

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