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Business Profile

Vaporizers

VPM (VPM.com)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Reviews

Customer Review Ratings

4.81

Average of 37 Customer Reviews

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Review Details

  • Lucas M

    Date: 02/23/2023

    This team is one of the best customer service representatives experience team ever! If theyre taking the time to address youre concerned, they are going to address your concerns ??. Without approaching the situation, with a semi hostile, arrogant rep thought out the call. #VPM does not make you feel like that at all. And that means everything to me. P.s shout out to ******!!

  • John P.

    Date: 02/16/2023

    John P.

    Date: 02/16/2023

    I was skeptical at first. Now I will find it hard to go elsewhere. Their customer service is some of the best Ive experienced. I made a mistake in ordering and reached out. They explained the issue, but still offered to make it right! Every time Ive reached out with questions they responded quickly and clearly. I have now made 4 or 5 purchases and am thrilled to have found this company. If they keep this up Ill be buying from them for a long time.

    VPM (VPM.com)

    Date: 02/17/2023

    Music to our ears to hear this. Reach out any time if we can ever be of assistance. Thank you for being our customer!

  • Dylan W

    Date: 02/08/2023

    Dylan W

    Date: 02/08/2023

    ****** from customer service is the best rep ive met and talked to in ages. really good company and highly professional. would recommend to everyone i can!

    VPM (VPM.com)

    Date: 02/09/2023

    Thanks for the kind words, Dylan! We appreciate your support!

  • Tammy M

    Date: 02/07/2023

    Tammy M

    Date: 02/07/2023

    Absolutely amazing customer service and communication! I had mistakenly broken my order into 2 orders, and was willing to eat it on the extra shipping. I promptly got an email from ******** at VPN.com to clarify my address and to say that she noticed the double order and was going to combine them and refund me one shipping charge, I was floored! I emailed back to thank her for her attention, asking her to give my email to her manager. I promptly got an email from ******, ********'s manager thanking me. I'm not used to such friendly, prompt and personal attention online shopping. This experience has earned my loyalty, I'll send everyone to VPN.com! Thank you again ******** and ******!

    VPM (VPM.com)

    Date: 02/07/2023

    Thank you Tammy, we at VPM.com appreciate your support. We appreciate your feedback and are glad that our support reps treated you with kindness!

  • Kevin R

    Date: 11/09/2022

    Kevin R

    Date: 11/09/2022

    Very quick to ship and they reply to any problems or concerns you might have right away. I felt taken care of as a customer

    VPM (VPM.com)

    Date: 11/10/2022

    Thank you for the feedback, *****! We appreciate you!

  • Jesse R

    Date: 10/07/2022

    Jesse R

    Date: 10/07/2022

    Well I was on he website then got a IP restricted message and then went to BBB to get a phone number and it hangs up without 1 ring. Sure would like to buy parts

    VPM (VPM.com)

    Date: 10/08/2022

    Hi *****, if your IP was blocked it was only a temporary measure to prevent possible fraud on the website. If you wait a few moments, you will be unblocked. The BBB is a scam and this profile was created for us, not an account we made so we're not sure where the phone number is being incorrectly pulled from. We looked through our systems to find an order attempt or any correspondence from you and have not received anything from you. If you have questions or need assistance we promptly reply to any customer inquiries on our contact page at **************************/contact or ***********************************

  • Clint M.

    Date: 09/13/2022

    Clint M.

    Date: 09/13/2022

    After having a terrible experience with Puffco, I bought a new vape from this site. It came quickly and I am very happy with it. Also, from reading the reviews and such on here the company seems very responsive and I don't think I'd have any problems if any issues were to ever arise. It's nice to see a company that cares about more than just getting your money and then throwing you out in the cold. Keep up the good work!

    VPM (VPM.com)

    Date: 09/14/2022

    Thank you *****, we appreciate you! We serve many thousands of customers each month we don't ask for reviews, so the couple negative on here are not representative of VPM as a whole. We process all orders within 24 hours, and not a single customer inquiry goes without a thoughtful response - so please reach out to ********************************** if we can ever be of assistance. Thanks again!

VPM (VPM.com) is NOT a BBB Accredited Business.

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