Reviews

Review Details

• Review fromJudy W

  Date: 01/24/2024

  1 star
  When will i receive my payments Ive waited patiently long enough.. I have kids to provide for an how you expect me to put gas in my car to make it to work
  

  Acumen Fiscal Agent

  Date: 01/31/2024

  Our records indicate Acumen spoke with you on January 27, **** to discuss the concerns. We were able to assist you with how to complete the timesheet so that Acumen could process shifts for payment. We were subsequently able to pay you via a direct deposit dated January 29, ****, and followed up with you to ensure payment was received and further to ensure that we were able to answer all questions and concerns. Thank you for your patience and understanding.

• Review fromBeverly W

  Date: 01/23/2024

  1 star
  This company y has not pOd my employee not one check. And we are about to go into a new month. Can't get answers from no one. I smell a rat, I am about to get an attorney involved.
  

  Acumen Fiscal Agent

  Date: 01/30/2024

  We have attempted to contact the complainant via phone and email and are awaiting return response. Our records show that the employee has now received all payments due.

• Review fromKarla S

  Date: 01/21/2024

  1 star
  As Im reading through these reviews I see my husband isnt the only one having issues with not getting paid. He was swapped over from another agency handling payroll to Acumen. We had to split his time sheet between them and Acumen. He received his pay from Allied on 1/5 but nothing from Acumen for 1/12. I have called almost every day trying to reach someone with no answer or callback. Ive sent emails nothing. Per their pay schedule hes to be paid again on 1/26 but Im not holding my breath. It just amazing me how I can be on hold for over three hours and speak to no one. *** chose the callback option but no call back.
  

  Acumen Fiscal Agent

  Date: 01/30/2024

  Acumen attempted to contact the complainant on ******* 23rd. The employee received payment for ******** services on ******* 23rd, and for ******* shifts through 1/13/24 on ******* 26th. Please let us know if we can assist further.

• Review fromWhitney S

  Date: 01/19/2024

  1 star
  Horrible Company So Far!!! I have been calling non stop and holding forever hours and hours and then being hung up when you reach 3hours. Back to drawing board to calling and holding again. Was supposed to be paid on 1/12/24 and didnt get a check was supposed to get check on off week 1/19/24 and boom guess what no check again!!! You can never talk with payroll and let the agents tell it there is no number to provide to employees at this time. You email payroll and they never respond I know the call load is high but come on now!!! Seems like to me Acumen wants you to put a week in the hold when they acquired the company you were with before.. Allied would never!! Yes I am in Alabama I have been patient long enough and nothing is being done about people getting their pay. Its always I showing it processing how many processing steps does it take at this point!!! I just want my pay at this point. Guess I will be in the same situation next week when paychecks are supposed to be paid. You send timesheets on time and still cant get paid on time. Its always an excuse if you dropped the ball say that the truth is always better what we gone do when yall holding the funds to pay!! Take accountability at this point we get things happen but when you dont communicate things get crazy and go left really fast when playing with folks money. I would give no stars if I had the option and that is being nice but a negative is more appropriate at this time!!!
  

  Acumen Fiscal Agent

  Date: 01/30/2024

  Payment was made to this individual on ******* 23rd for December shifts and again on ******* 26th for ******* shifts through the 13th. Note that Acumen did not have a pay date scheduled on the 19th of *******. Acumen has been in contact with ******************, and welcome her to contact us if any further assistance is needed.

• Review fromReneisha R

  Date: 01/18/2024

  1 star
  This company is a disgrace and I am saddened that they were chosen to handle payroll for the agency I am with. Pay is late, won't return calls/messages. I am seriously contemplating leaving even the agency I am with, that I love as long as THIS COMPANY is over payroll. Shame on you Acumen.
  

  Acumen Fiscal Agent

  Date: 01/31/2024

  Thank you for your feedback. At this time, we have received time sheets for shifts retroactive to December 23rd on January 24th. These time sheets were processed for payment, and the employee was paid via direct deposit on January 29th. We invite you and or the employee to connect with us further if there are any additional concerns related to this payment.

• Review fromTracy B

  Date: 01/16/2024

  1 star
  My employer has not been paid in weeks! It is sad for her and her family. They have to eat! What if they didnt get paid when they were expected to! She helps me cares for a special needs orphan. It is so sad they way we have been treated. On hold for hours and no response to emails.
  

  Acumen Fiscal Agent

  Date: 01/29/2024

  The individual referenced has now received payment for all service dates submitted. Our pay calendar can be found on our website, at www.acumenfiscalagent.com/states/alabama.Thank you,Acumen

• Review fromKristen W

  Date: 01/16/2024

  1 star
  I am the caregiver for both my disabled brother and mother. This company took over payroll from another company and I've yet to see my paycheck. I'm owed money for service between 12/23/23-12/29/23 and I can't get anyone on the phone to get any information as to why I haven't received my pay. Was told to submit time sheets to them by 1/5/24 for payment on the 12th and still didn't receive it. Was also told by my mother's case manager that it could be Tuesday which is today and still haven't received anything. When calling you're on hold listening to the same recording saying how they know your call is important and that next available representative will assist as soon as possible but they never answer the phone or return the call. So that tells me it's not important to them. I have bills just like they do but I'm sure they are getting their paychecks in a timely manner and on-time like they are supposed to. I don't know what to do at this point to even receive pay for time I've worked. I'm supposed to be paid on the 19th but I'm having a hard time believing I'll receive that when I still havent recieved pay from December. If I could give this company negative stars it would be -10. Run, do walk away from this company!
  

  Acumen Fiscal Agent

  Date: 01/17/2024

  Thank you for reaching out. We have been in contact and have been able to resolve all issues related to the delay in payment. Payment was direct deposited into your account today, January 17th. The payroll calendar has been provided to our clients but can also be found at www.acumenfiscalagent.com/*************/. Please note the pay week is Sunday through Saturday, and the next scheduled pay date is January 26th. We are experiencing high call volume through this transition period, but will remain committed to contacting all callers, and have a team working weekends to ensure we are able to call back anyone who has left us a voicemail or requested a call back.

• Review fromAshleigh H

  Date: 01/12/2024

  1 star
  I have been calling for days, i am still waiting on my second half of pay from before Christmas. I am a single mom who works my **** off to provide for my daughter. At this point withholding pay is cruel. I have never been in such a desperate situation before. I need my pay check.
  

  Acumen Fiscal Agent

  Date: 01/16/2024

  We have been in contact with you and confirmed that payment was made on January 16th via paper check. ********** paid were reviewed to ensure that nothing was outstanding at this time. We reviewed options for direct deposit of pay, which would facilitate quicker receipt of funds. Additionally, we reviewed access to the online portal. We thank you for your feedback and look forward to working with you.

• Review fromKristen N

  Date: 12/14/2023

  1 star
  Acumen Fiscal Agent has consistently acted in bad faith by not releasing my out of pocket ******** reimbursements. They have been reported to the state over and over and at this point, if I dont have these funds (over $500) paid to me by the end of the year, I will be seeking legal representation. They have caused me great harm by withholding these payments. The company has lost information, has had to require things to be resubmitted, doesnt return phone calls, and mismanaged my case. My question is, how much interest do they accrue and benefit from on the backs of disabled people while they withhold our funds? This company has so many negative reviews I dont know why any state would contract with them. Due to their negligence and consistently operating in bad faith, I have had repeated financial crises and they are a direct barrier to my ability to receive consistent services. Their actions flat out cause harm to people with disabilities. They already have a class action against them. I hope more people follow suit. *********************************************************************************************************************
  

  Acumen Fiscal Agent

  Date: 12/28/2023

  Thank you for your thoughtful feedback. In an effort to rectify this problem, Acumen's *******-based Program Manager has been in contact with you and your case manager. We came to learn that the payment had been placed on hold due to an unforeseen issue with the authorization. However, we have spoken with the State and together we have been able to resolve the problem. The payment has been submitted for processing. We will continue to monitor the situation and remain in contact with you for any ***************. Thank you again for being a valued partner with Acumen.

• Review fromLatoya S

  Date: 12/11/2023

  1 star
  A lot of people leaving reviews are caretakers who love their occupation. We work hard to provide services to special needs clients and/or the elderly of our community. The least acumen could do is pay on time and not reverse checks because of an error on their behalf. Then when you try to get answers for anything it's a dead end, you won't ever get to speak with a supervisor it's always costumer service. **************** is the middle man when it comes to communication and it's not always accurate because you're not talking to the source. I was told I was overpaid but no one emailed me or let me know anything, they put some of the money back but no explanation on the other half. They had customer service tell me it was an overpayment with no other context, and I can't even reference my paystubs because they are being sent to another employees email instead of mine! So acumen goes in and out my account taking and putting back where they see fit because someone messed up . The kicker is they waited to do this during the holidays and put my account in the negatives while I was Christmas shopping for my children. This is shameful, I'm a a veteran that relies on this income and this is what you choose to do. Acumen knew they couldn't handle the number or employees that came from GT independence, it's the only payroll company in my area so they have a monopoly in **************. Acumen got greedy and this is the result, they are backed up and as a result ppl suffer. I'd also like to add that it took over a month for me to get paid because this company did not put in the right email, my employer called for weeks and finally after a month someone noticed. The email clearly was kicked back because it was missing one letter but no one cared to check. They don't care because at the end of the day they are their checks and bonuses while the rest of us starve. Gross negligence, I'm seeing a lawsuit in their future.
  

  Acumen Fiscal Agent

  Date: 01/17/2024

  The ** Acumen Fiscal Agent team sincerely apologizes for the multiple issues you have experienced. I understand your frustration and concerns, and I am deeply sorry for the impact these issues have had on you.We take your feedback very seriously, and I want to assure you that we are committed to addressing these issues and improving our services. It is unacceptable that you have faced delays in payment due to email communication errors and that the situation was not addressed promptly.It is our responsibility to ensure that all logistical aspects of payment processing, including email communication, are handled accurately and efficiently. We are actively working to improve our processes. Our goal is to ensure that all caregivers and employees receive their rightful compensation in a timely manner.In response to your concerns about perceived greed and negligence, I want to assure you that our priority is to provide exceptional service to our clients and employees. We are committed to addressing any backlog and ensuring that individuals do not suffer as a result of administrative issues. Your well-being and financial security are of utmost importance to us.I want to assure you that we are actively working to prevent similar issues from arising in the future and to improve our communication and payment processes. Your feedback is invaluable in helping us identify areas for improvement, and I am committed to addressing your concerns and working towards a satisfactory resolution.Once again, I apologize for the difficulties you have faced, and I am committed to working towards a resolution that meets your needs and expectations. Thank you for bringing these issues to our attention, and I look forward to the opportunity to address your concerns.