We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payroll Services

Acumen Fiscal Agent
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1.07

Average of 71 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Chong X

    Date: 12/07/2022

    I would like to make an official complaint about Acumen. We've been trying to get my mom enrolled in the program since July 2022. It's now December 2022 and her enrollment is still pending. There have been delays after delays because of missing information yet we can't reach anyone regarding the missing information. When we do reach someone via phone, they are unable to tell us anything other than that they will put in a ticket for someone to reach back out. Of course, no one reaches back out. We can never get a hold of the person who leaves a message, there's been times that we are told no one by that name works there. I understand you guys are busy and there are delays however your enrollment and onboarding process is ridiculous and needs attention. The worst thing is no one on your team can assist with anything. They always say that they will put in a ticket. Acumen does not do their and has a major communication problem when it comes to calling back their clients. Acumen clearly does not even deserve the 1 star

    Acumen Fiscal Agent

    Date: 12/08/2022

    Thank you for bringing this to our attention. Will you please provide your mother's name so we may look into this?

Acumen Fiscal Agent is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.