Customer ReviewsforAcumen Fiscal Agent

This company took over payroll for the Alabama SAIL peogram without having the information needed to do so. I do not know which faults lie with the old company or with Acumen or with the SAIL program itself, but it has been disastrous. To top it all off, making this change 2 weeks before Christmas was just stupid. I don't know whose decision that was, but again, it was really stupid. People needed their paychecks more so than any time of the year. Holiday closings made it even worse trying to get ahold of someone by phone at Acumen. Poor, poor planning and organization with this whole ordeal. The absolute worst thing about it is that surely some of these clients have lost their precious employees because of late or missing payments. These precious employees are so hard to come by to begin with. Acumen has dropped the ball with managing ******* SAIL and has caused some clients to lose their caretakers. Like I said, there is possibly blame to be placed with SAIL and Morning Sun (the old payroll company)...I don't know but I wish I did. I am an employee for a client of SAIL and have been for years. I've been paid by multiple companies now as I believe SAIL takes the lowest bid every couple of years. Acumen has definitely been the worst.

I have a son that gets help through Personal Choices and he really doesn't get many hrs but since this company has taken over its been nothing but problems. I cant afford to lose his caregiver. I also don't understand the clocking in at the physical address and clocking out at the physical address. It has caused huge problems for us.

Absolute most incompetent company I've ever encountered. Their excuse for not paying thousands of employees and causing car repos, cancellations of insurance, utilities cut off, etc is that they have so much to do. Well someone with a brain should of have said hey we cant take yall on as clients bc we **** at our jobs. They are arrogant and rude that's if you can get someone to answer or return a call. I've also heard that the *** is not only pompous and kind of dumb he also side steps all payment issues when addressed and does nothing to rectify. They ahave lawsuits out the ****. So an explanation as to why they are still in business would be great. I am still owed payment and it's been over a month. I've spoken to a "manager" who hung on me bc I asked him if he got his paycheck even tho hes not doing his job. Needless to say I'm sure their employees still getting paid even tho they fail to do theirs.

I too am a participant of Alabama personal choices program. Since they took over, none of my workers pay deposits have been correct. They are missing hours and per ADSS my worker got an increase in wage of 77 cents as of Jan 20, and still waiting for back pay. I have called messaged, written ADSS and personal choices manager, also called ********* They say they are working on it. Acumen is the worst I've seen.

They are paying me 24 hrs for two weeks work when I turn in a time sheet for 80 hours

Our employee was not paid on 2/23. I've called and left messages, sent emails through the contact us form, and left my number in line to have someone call me back. I hope this company doesn't wonder why they have 1 star overall rating. I've never seen customer service this bad/delayed. Maybe this will get someone's attention because nothing else seems to.