Business ProfileforAcumen Fiscal Agent

This company took over payroll for the Alabama SAIL peogram without having the information needed to do so. I do not know which faults lie with the old company or with Acumen or with the SAIL program itself, but it has been disastrous. To top it all off, making this change 2 weeks before Christmas was just stupid. I don't know whose decision that was, but again, it was really stupid. People needed their paychecks more so than any time of the year. Holiday closings made it even worse trying to get ahold of someone by phone at Acumen. Poor, poor planning and organization with this whole ordeal. The absolute worst thing about it is that surely some of these clients have lost their precious employees because of late or missing payments. These precious employees are so hard to come by to begin with. Acumen has dropped the ball with managing ******* SAIL and has caused some clients to lose their caretakers. Like I said, there is possibly blame to be placed with SAIL and Morning Sun (the old payroll company)...I don't know but I wish I did. I am an employee for a client of SAIL and have been for years. I've been paid by multiple companies now as I believe SAIL takes the lowest bid every couple of years. Acumen has definitely been the worst.