Reviews

Review Details

• Review fromMaria D

  Date: 12/09/2023

  1 star
  I have a son with a disability and the Acumen person in charge of his account is a joke. She called to let me know that Acumen would no longer pay my employees as according to her we had exceed our yearly budget. I got in touch with my **** consultant immediately and discover that the employee on acumen had miscalculated everything, was not respecting the **** rules (flexing time if necessary) and had no right to stop payment on anything. After months of sorting everything back in track, or so I thought, they decided to change their codes from SPDPC to PC-u and forgot to carry the balance, so again they are saying there is no budget. I contacted the state and we started the change on agency. If you have a choice, do not go with this organization.
  

  Acumen Fiscal Agent

  Date: 12/14/2023

  Thank you for your feedback. At this time our executive director has been in contact with you and your IRIS program consultant, and they have agreed to make the necessary adjustments to your son's budget. As of 12/13/2023, Acumen believes this issue to be fully resolved. We will continue to monitor the situation and work with you to ensure there is a clear understanding of what is available in your budget to prevent overspending in the future.

• Review fromAdam N

  Date: 11/03/2023

  1 star
  I haven't been paid for 4 weeks and i signed up for direct deposit. Now they are telling me i have to wait another week for a paycheck to be mailed to me. I didn't sign up for a paycheck!!! The direct deposit is set up but i got to wait now for 5 weeks to get paid. I owe last month bills and now this month! How do they expect me to live ? I got to eat ! I got to pay my truck insurance! I got to put gas in my truck to go help the guy I'm helping! I got to pay my bills! So when I do actually get paid it will be only for 2 weeks after working 5 weeks! So my 1st paycheck is gone before I even get it! Then got to work 2 more weeks and that paycheck will be gone before I get it! Never in my life have i been treated so horrible! NEVER!!! This is the absolute worst company ever! Run while you can! RUN!
  

  Acumen Fiscal Agent

  Date: 11/17/2023

  Thank you for taking the time to communicate your experience with us. Our records show that your payroll is current with the payment schedule, and your direct deposit is now set-up as you requested. Our Executive Director will personally contact you in the next few days to make sure you have received both payments and answer any questions you may have. We value your feedback as it is always our goal to ensure that our customers have a positive experience with our company.

• Review fromLatoyia B

  Date: 10/27/2023

  1 star
  I would like to give this company a negative 5, not a zero but a Negative. We have children that are disabled and this company has a contract to handle those payments and renewals. Well the insurance company does there part. I the employer does my part filling out any necessary forms. The problem is you better call and stay on it right then because if you just send in a form no one is there to collect and enter them. So its a waste of time unless you know the exact date and time it was sent so they can dig it up and then enter it. But Nothing! ABSOLUTELY NOTHING is done with any forms that are just sent in that THEY REQUESTED!!! Ive emailed the *** *****************-No RESPONSE! He is just collecting a check while my provider went unpaid for 3 months and I had to pay out of pocket getting behind on my bills, for a form that they always had! I have the emails to prove every word! We still have not been compensated! This company sucks! It has no ethics to work by whatsoever!
  

  Acumen Fiscal Agent

  Date: 12/30/2023

  Thank you so much for taking the time to speak with us about these concerns. Acumen takes concerns very seriously and would like to thank you for your feedback that will assist us in making necessary improvements. We are glad we were able to provide a resolution at this time.

• Review fromDeanna M

  Date: 09/20/2023

  1 star
  The absolute worst! Not even deserving of 1 star. One of my employees should have been paid on 9/8 and it's now 9/20, she still has not been paid. ******** calls made, by her and me. Customer service refuses to let me talk to payroll or a supervisor! I will be taking this further! This is who the *********** has chosen to handle their payroll for personal assistants to the developmentally disabled clients? How can we expect to keep good employees if the fiscal agent doesn't do the job they are paid to do to ensure that payroll is met?
  

  Acumen Fiscal Agent

  Date: 09/26/2023

  We have reviewed your employee's account and have verified the delay was the result of a change in routing number initiated by your employee's bank, followed by a stop-payment/reissue of the payment requested by your employee. We have now confirmed that deposits from 09/08/2023 and 09/22/2023 are going into the proper account affective 09/22/23. We apologize for any inconvenience.

• Review fromLisa S.

  Date: 09/13/2023

  1 star
  I have been very dissatisfied with Acumen and would strongly suggest not working with them if you have any choice. Acumen has refused to pay attendants for work completed in spite of the ** ********** of ****** and ***** Services informing them directly that they are REQUIRED to do so during any budget remand period. They have lost previously submitted paperwork on currents attendant employees and asked that we re-do them twice! They have also asked for and lost paperwork on my son's designated representative three times. Calls and emails are frequently not returned in a timely manner or not at all. The electronic application we were told to use for CDS CLASS attendants simply does not work. When I U.S. mailed a completed application instead it was never found within the company. We then had to redo the roughly 40 page application for the 3rd time and resend to Acumen via email 3x before it was received and processed. The electronic verification system (EVV) for attendant payment does not work consistently and often incorrectly gives error messages regarding geolocation. The website is cumbersome and difficult to navigate. Employee address changes and employment status are not updated even after forms are submitted repeatedly. One customer service ******************** was disrespectful, unhelpful and just plain rude. Honestly, Acumen is one of the worst, most inefficient, poorly organized companies I have ever interacted with.
  

  Acumen Fiscal Agent

  Date: 11/09/2023

  Acumen Fiscal Agent takes concerns from employers of record extremely seriously and we are continually looking for ways to improve our services. We have recently put in place a means to request documentation and signatures electronically from employers and employees and strongly encourage this method as it lessens the amount of time it takes to send and receive documentation or corrections between parties. Our agents are required to return phone calls and emails from clients and employers within 2 business days of the time they were received. We ask that any form changes are being submitted to enrollment-******************************* rather than to a specific person so that we can ensure updates are made, even if the intended person is out of the office. This mailbox is monitored daily and tasks are assigned to the appropriate person to complete in a timely manner. We appreciate the feedback provided so we can continue to look for ways to make processes flow more smoothly for the people and families we support.

• Review fromShannon H

  Date: 04/11/2023

  1 star
  Worse company ever, the only time my check is correct is when I send in a paper timesheet. Issues punching in on App for months, not the correct information has been given. Employer does not know her pin # for me to punch in, no one has reached out to her, as of last Thursday I was told the employer would have the pin#. They do not. Not to mention these are elderly people we are dealing with, some have had strokes, seeing impaired, bedridden etc but they are expected to put a pin # into a cell phone! Give me a break half of them have disabilities that prevent them from being able to do this!! Im told I have to use the app as of today to punch in my time, then you do your part to provide the employer with the correct information I need in order to punch in!!! Having to punch in for PC punch out then punch right back in for SCH hours is ridiculous and not fair to the client. Response time is horrible also..

• Review fromMark K

  Date: 03/09/2023

  1 star
  They are the ONLY game in town, why? Corruption in ** Government, someone is getting a kickback

• Review fromColton S

  Date: 02/21/2023

  5 stars
  Mrs. *************************** was so helpful, kind and patient while helping me fill out the needed paper work to become an employee.A+ across the board. Great employee and person.
  

  Acumen Fiscal Agent

  Date: 02/23/2023

  Thank you for taking time to share this feedback. We appreciate hearing from our customers and are pleased to hear you had a pleasant experience with a member of our team.

• Review fromRecarlo K

  Date: 02/17/2023

  1 star
  This place let a guy use my name and social and collect funds for a few years under their company and nothing was done about it. Taxes was taking out that I have not paid and they have not helped me or even acted like they care. Everyone I speak to say the same thing they working on it. Its going on a year and still nothing. I told them it was fraud and they still have not done anything about it. And Im not the only one they let this guy do this to.
  

  Acumen Fiscal Agent

  Date: 02/21/2023

  Hello ************,Acumen operates as a third-party payer 'Fiscal Intermediary' under IRS Section ****. Since we are not your employer, any issues or questions related to wages submitted and paid by your employer must be directed to them.In regard to your fraud complaint against other individuals, we encourage you to contact the ******************************** their office is open Monday through Friday from 8:30 a.m. to 5:00 p.m. at ************************ , or email *********************************

• Review fromShawn S

  Date: 01/25/2023

  1 star
  Acume really deserve zero star. I have never seen anything like this company. No integrity no compassion for clients. **************** very rude. But they get it from poor upper management. Been with over twenty years absolutely horrible! Still haven't fix the glitch in their systems or sent my new Fobs.
  

  Acumen Fiscal Agent

  Date: 01/30/2023

  We are saddened to hear that you are not pleased with the service you have received. Please know that your feedback has been escalated to executive management. I also see that your FOBs are being sent today. Please contact your agent directly if you need further assistance.