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Customer Review Ratings
Average of 73 Customer Reviews
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Review fromMildred J
Date: 01/28/2024
1 star******* Employee Transferred to Acumen 12/23/23 Ive Not Been paid for 3weeks of pay Im sending my 4th week in on Monday Jan29th **** Im praying to be paid for all hours Ive worked Friday January 26th i received a direct deposit of 93 dollars For Dec 23 2023 I didnt work on the 23rd thats a Sunday My Hours are Monday Through Friday 9am to 5pm I didnt send that time sheet in so Im wondering where and Why Was I Paid For 8 Hours That I Never sent a time sheet for .I did speak with a supervisor Im praying he gets the job done if not Im contacting the labor board this has been the worst experience!!! I Desperately Need My Pay Checks
Acumen Fiscal Agent
Date: 02/05/2024
Hi *******,Our records indicate that we spoke with you on January 31st. Your time sheets were received on January 19th, and we processed payment for those time sheets on January 26th and again on February 1st. Thank you for your feedback and please let us know if we can be of further assistance.Review fromAlicia C
Date: 01/27/2024
1 starI havent been paid in 3 weeks. They still owe me 2 paychecks.Acumen Fiscal Agent
Date: 02/02/2024
Hello ******,We have been trying to reach you and your employer regarding your pay, but we are not receiving any response at the email addresses provided. Our records show that you have some of your pay, but we are missing a timesheet for the first pay period. Please contact us at your earliest convenience.Review fromMisty H
Date: 01/26/2024
1 starI have tried and tried to contact these people to get my paycheck and they only paid me for one day and that was for the 31st. They have not accepted any of my other payroll or time sheets and I cannot get in contact with anybody. Personal choice tells me that they can do anything and that I have to contact acumen and I cannot get anybody on the phone and I cannot get any emails back. Honestly this is ridiculous and so stupid that they have changed companies and everything was going greatReview fromEloise F
Date: 01/26/2024
1 starI am a personal choice employee and I have not been paid by this company they took the state contract from Allied. I was working a whole under this company before I knew that I was working for a new company. They do not return phone call they do response to emails. Never had this problem with the other company that I worked for. Right now they own me for 4 weeks of pay.I did what they ask me to do as far as getting my time sheet to them. They keep sending me something about there rules saying they dont pay over 40 hours in one week, but I only work 25 hours in a week.Acumen Fiscal Agent
Date: 02/05/2024
Hi ******,Thank you for your feedback. I see that we spoke with you the end of January and discovered that your timesheets were not sent to the correct email address. I see that we gave you the correct email address, and once you sent your timesheets to us, we were able to process your pay. Let us know if you have any further questions.Review fromMickey N
Date: 01/26/2024
1 starJust like many of you Ive yet to get paid for the month of January at all. My bills are past due and theyve yet to respond to a single email or call. I do understand that transitioning can take time but this has been beyond deplorable. Im sure if Acumen didnt get paid theyd have an issue. Now what are we supposed to do? Acumen are you going to compensate for late fees and other expenses that have occurred because of your negligence? It may be time to look for payroll services and things elsewhere because this is unacceptable.Acumen Fiscal Agent
Date: 02/02/2024
Hi ******,I see that our Executive Director has been in contact with you and that the timesheets for the period in question have now been received and entered for payment. Thank you for your patience.Review fromShantelle H
Date: 01/26/2024
1 starToday is 1/26/2024 I should've got payed today but no pay and on hold 7 hours today this is a mess, need to take legal action against these people no regards of how people get treated. Still on hold as I type my son is disabled anf why would they switch us to a company with bad reviews and do not payReview fromCrystal H
Date: 01/26/2024
1 starThey are horrendous. We have not even had them a month here and not one person can do their job. No one answers the phones all day or emails. They can't answer questions when you do. You can be on hold for hours at the open time of their business and nothing. This company needs to be bought out and dismantled. Then redone from the ground up with management and employees.Acumen Fiscal Agent
Date: 01/29/2024
Hi *******, I am not able to locate anyone by your name in our system. Are you an employee or employer for one of our clients?Acumen Fiscal Agent
Date: 01/29/2024
My apologies, I did locate your file and have forwarded your feedback to our management team.Acumen Fiscal Agent
Date: 02/02/2024
Hi *******,I see that our Executive Director has been in contact with you and is researching your question about tax withholdings in the payments you received. We appreciate your patience. Thank you for your feedback.Review fromKelly Q
Date: 01/26/2024
1 starThis company is just a **** joke Im reaching out to SS to see why they are getting paid but their employees are not this so stupid no reason for this at all!Acumen Fiscal Agent
Date: 01/29/2024
Hi *****, I am not able to locate anyone by your name in our system. Are you an employee or employer of one of our clients?Acumen Fiscal Agent
Date: 01/30/2024
I see that our Executive Director has been in contact with you and that payments are now current for this account. Thank you for your patience.Review fromBri G
Date: 01/26/2024
1 starWas paid on 1/12/24 But not on 1/26/24 Dont understand why adss would changed from allied to acumen What for a cheaper rate? it shows! The company is s*** they know many families rely on to pay their billsAcumen Fiscal Agent
Date: 01/29/2024
Hi ********. We are not able to locate anyone with your name in our system. Are you an employee of one of our clients?Acumen Fiscal Agent
Date: 02/02/2024
Hi ********. We are attempting to contact you via the email you provided but we are not receiving any response. We do not see you in our system, so please contact our office at your earliest convenience.Review fromDaniel S
Date: 01/26/2024
1 starI am a worker and a employer how do yall think we can live off not getting paid. As of today ive work all month and have only got paid $68.00 this not the pay amount. My worker hasnt only has received 1 week work of pay.We are struggling because of not getting paid.Acumen Fiscal Agent
Date: 02/02/2024
Thank you for your feedback. I see that our Executive Director has been in contact with you and that you have received your pay at this time. Please do let us know if you have any other questions or concerns. Thank you for your patience.
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