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Review fromHeather C
Date: 10/24/2023
3 stars3 STARS .... The Certificate is well respected, but maintaining the CEUs requires a HEAVY work load every other year. I have been a NASM trainer for 7 years, and I am debating keeping my license strictly do to the demands of CEUs requirements. The requirements are more expensive, more time consuming, and more strenuous than maintaining a medical Nurses license. (My *************** are Oncology and ER Nurses and they do not have to spend half the time or money I have to do just to be a Personal Trainer.) It is absurd.For example- I took a 3+ month course, and an online & in person CPR class .... and it was not enough to qualify to keep my license. I am now doing another course to make up the "0.4" CEUs still needed. I work 5 days a week as a trainer, I run my own fitness company, and I am a Mother and wife. I juggle a lot. So adding 4 months of NASM classes this year has been really strenuous. Just a warning- know what you're getting into. You will be a student, every other year, for as long as you keep the NASM license. Maybe find another path.
NASM
Date: 11/10/2023
Hello *******,Thank you for submitting your review, we appreciate all feedback and want to provide the best customer service possible. Regarding your recertification, we want to make sure our trainers continue to be the industry standard and are up to date with continuing education. In addition to our in-house courses, we do offer an approved provider list on www.nasm.org that not only provides alternate options for courses, but also gives the *** amount and price points. We look forward to your continued business and many more years of being one of our industry leading Certified Personal Trainers!Thank you!NASM ****** ServicesReview fromLeo B
Date: 10/16/2023
1 starWorst educational system Ive ever experienced. Everything I studied land the practice test wasnt even on the exam. It was misleading and questions were set up to intentionally mislead people especially if the person has a form of disability. I reached out to PSI and sent in my disability forms from elementary and college and still didnt accept it. Which made my process much difficult for me. It is discouraging and the people at NASM. Have been rude to me and have given me the run around so many times. So much money and time has been spent on this program. Never did I ever feel I would be redirecting my career due to an exam which is not set up for everyone. It is disappointing! And if youre actually going to teach and help those who are looking to use this career to help others. Then f****** make sure your Q&A from the practice exam is on the actual exam. How is it that I passed my practice exams but didnt pass the actual exam. NASM needs to Structure it in a way that its user friendly to everyone including people with dyslexia! WORTS EDUCATIONAL SYSTEMNASM
Date: 11/10/2023
Hello ***,Thank you for submitting your review. We appreciate all feedback and want to make sure we always provide the best possible service. Regarding the accommodation process for the final exam, that is done via our ********************* and not directly through PSI. Please contact ****** Services for further assistance on the accommodation process. Regarding your concerns regarding the exam questions, our certifying exam is written by a third party due to our accreditation process however the material is provided from NASM's internal content. For additional content assistance, we encourage you to connect with our Student Success department.Thank you NASM ****** ServicesReview fromKelsey S
Date: 09/11/2023
1 starI have been trying to get a hold of customer service through email for the past 4 months, no joke. Most of the time I have simply not received a reply. On the one occasion I got a reply, they stated they could not help me at this time because they needed further information. I replied with the requested information. I was then ghosted again, never receiving a follow up email after I provided them with the requested information.I just emailed them 5 days ago to give ANOTHER try for help. Still no response. I cannot condone any company that has such a poor customer service department. Because of this ongoing issue that I am not receiving help for, I can no longer log into my account, meaning I cannot access continuing education classes needed to keep my NASM certification active. As a result, I am at risk of loosing my personal trainer certification and will no longer hold the necessary qualifications to work. It's just mindbogglingly ridiculous.NASM
Date: 09/12/2023
Hello ******,
We wanted to express our gratitude for sharing your feedback with us, We appreciate your patience while we experience longer then usual hold times. We sincerely apologize for any confusion that *** have occurred. A member of our member services team has attempted to contact you. Your certification that you hold is not set to expire until 6/9/2024, if you could please provide us a good window of **********, and time zone you are located in to ensure we can contact you.
Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions and FAQs readily available to all our members on our website. We would be happy to look into any options that *** be applicable with you in hopes of finding a solution. Please contact out ****** Services Team.Review fromPessy L
Date: 09/07/2023
1 starfraudulent practice - providing misleading info - very not trustful - missed on a promise to be able to get paper books since not having regular online access - than asking for additional 300 for a bookNASM
Date: 09/14/2023
Dear *****,We value your feedback and are committed to ensuring that every customer has an exceptional experience. While we do not offer physical paper books, we have made our CPT Exam Study Guide accessible on our website: ***************************************************************************. Additionally, one of our representatives will be reaching out to address your specific concerns.Sincerely,NASM ****** ServicesReview fromSk S
Date: 09/06/2023
1 starWorst customer service ever!, they don't answer their phones and they lie. Don't do any business with them, they will take the shirt off your back and not help.NASM
Date: 09/12/2023
Hello Sk, We appreciate your feedback and we want to ensure that each of our customers receives an excellent experience. Representatives of member services were able to assist with your concerns when you last contact us on 8/23/2023. If you have any additional questions or concerns, please call ****** Services to assist you further.Thank you,NASM ****** ServicesReview fromPeter D
Date: 08/28/2023
1 starWorst customer service ever. Live chat agents never available. Wait 30+ minutes on hold to get no answer or no help. Shady business practices like recertify for life programs and then don't recertify and try charging you for the entire course again.NASM
Date: 09/06/2023
****************,
We wanted to express our gratitude for sharing your feedback with us, We appreciate your patience while we experience longer then usual hold times. We sincerely apologize for any confusion that *** have occurred. Even as a Recertify for Life member, you must still meet the recertification/renewal requirements and submit a recertification/renewal application every two years. These requirements can be found in a few different places on our website for your convenience we have linked it here: *********************************************************************************
Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions and FAQs readily available to all our members on our website. We would be happy to look into any options that *** be applicable with you in hopes of finding a solution. Please contact out ****** Services Team.Review fromZaquan B
Date: 08/27/2023
1 starThey convinced me to sign up for the program during the promo period because the deal ends today I was never ever told about a 28 day policy. Also they only wanted one dollar to hold my spot in case I ever wanted to attend in the future, and told me I didnt need to call back unless I took the class. After a year later, my info was sent to the debt collector for 3k for a $1k or less class.NASM
Date: 09/06/2023
Hello ******,We wanted to express our gratitude for sharing your feedback with us, and we sincerely apologize for any confusion that *** have occurred. At NASM, we have a 28-day return policy starting from the date of purchase, which allows our members to return their orders and discontinue future billing. In addition to the verbal confirmation of the purchase, a DocuSign was emailed to you which required a signature agreeing to the Retail Installment Contract.Our section 5.3 of our Terms and Conditions, are accessible through this link: *********************************************************************. As per this section, there is a 10% administration fee applied to all refunds, calculated based on the "Product Price." The "Product Price" refers to the total purchase price, including applicable taxes, minus any Standard Fees charged at the time of purchase.Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions readily available to all our members on our website.We would be happy to possibly look into options with you in hopes of finding a favorable solution. Please contact out ****** Services Team.Review fromSteven B
Date: 08/05/2023
1 starUnethical business practices they also nickel and dime you I had my card stolen and used and had to get a new card and they charged me to change my payment method completely unethical and they're there to help people? No they're there to make money off of you no matter how they can... disgustingNASM
Date: 08/23/2023
Hello ******, Thank you for submitting a review for our company. We appreciate all feedback and want to ensure that we provide the best possible service. When updating a credit card in our payment system, we initiate a $1 temporary authorization charge to your bank to verify your identity to protect our members and validate your credit card. This isn't an actual charge but rather an "authorization" which can show as refunded or more commonly as "reversed" on your bank statement. Please call ****** Services if you have any additional questions. Thank you,NASM ****** ServicesNASM
Date: 08/23/2023
Hello ******, Thank you for submitting a review for our company. We appreciate all feedback and want to ensure that we provide the best possible service. When updating a credit card in our payment system, we initiate a $1 temporary authorization charge to your bank to verify your identity to protect our members and validate your credit card. This isn't an actual charge but rather an "authorization" which can show as refunded or more commonly as "reversed" on your bank statement. Please call ****** Services if you have any additional questions. Thank you,NASM ****** ServicesReview fromKatie A
Date: 08/02/2023
1 starDo not use NASM for whatever certification you are needing. *** had multiple issues and had to wait 20+ minutes on the phone with them each time, sometimes with them not even picking up. There is a survey you can do after each phone call that I would complete as unsatisfied on every category and I still got no contact back. Ive had issues with the test ******* they use(PSI) which isnt their fault, but you would think by now they would have **************** they partner with. On top of that, I had to go through not one but TWO appeal processes to get a test discounted. Overall, my experience has just been an absolute shitshow, and the help and contact services they provide dont help you to find any resolution.NASM
Date: 08/25/2023
Hello *****, thank you for submitting a review for our company. We appreciate all feedback and want to ensure that we provide the best possible service. We apologize for your experience with our third party proctoring service resulting in your appeals. With our certifying exams, per our accreditation they must be proctored and sometimes technical errors could occur. We do encourage our members to run pre-checks with our proctoring service to avoid any potential issues on testing day. We will take this feedback and address it. Please call ****** Services if you have any additional questions. Thank you,NASM ****** ServicesReview fromMolly R
Date: 08/01/2023
1 starI'm not even sure the company is legitimate. No one ever told me when my test date was, but now I have to pay $200 to push it out after I just found out about it. I contacted customer service over a month ago, and every time I reach out I get the "someone will respond in 3-4 business days". Nobody has ever responded to me. I called the customer service line for members and was on hold for over thirty minutes until finally, a rude agent answered the call. Wouldn't recommend this company to anyone who is looking to get certified.NASM
Date: 08/23/2023
Hello *****,
We are sorry for any confusion, all expiration dates regarding your exams can be found within your NASM account portal: ****************************************** as well as our website ***************************************************************************************************************************************************************************** can find access to our general fee information here *************************************************************************************
Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions readily available to all our members on our website. We would be happy to look into any options that *** be applicable with you in hopes of finding a solution. Please contact out ****** Services Team via phone ************** to discuss these options.
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