Reviews

Review Details

• Review fromWilliam G

  Date: 09/07/2025

  1 star
  They are unworthy of a single star. Regarding my experience with the NASM1 membership. The company blatantly lied. I verbally agreed to a month to month membership. I clearly asked if it was like a regular month to month membership and stated that I would only sign up if I had the option to cancel my membership if need be. The representative told me that it was and that it was no problem to cancel. After I signed up and needed to cancel several months later due to financial constraints, I was told that I had agreed to a year long contract. That I could cancel, but I would still owe for the entire year. I never agreed to this. Period. I escalated my dispute to the highest manager they would allow, and explained that I was lied to, that I was told I could cancel anytime without issue. The manager told me that they reviewed the audio of my conversation, and that they determined I would still have to pay and that they did nothing wrong. They would not elaborate and would not allow me to hear the audio. To anyone reading this, beware; they will say whatever is necessary to get your money, to the point of blatantly lying, and will basically tell you to f*** off if you dont like it.
  

  NASM

  Date: 09/10/2025

  Hello *******,

  NASM is sorry to hear about the frustration this situation has caused. NASM One is a subscription-based membership, and the termsincluding the annual commitmentare outlined during enrollment and in the Terms and Conditions accepted at purchase.

  While representatives aim to explain these details clearly, all agreements are confirmed in writing. When concerns are raised, NASM reviews available records, including call audio, to ensure accuracy and fairness. Audio reviews are handled internally, and while they arent shared externally, this case was escalated and evaluated thoroughly.

  On September 7th, instructions were provided for the cancellation of the auto-renewal, and NASM hopes that helped move things forward. NASM appreciates the feedback and remains committed to improving the member experience.
  
  Thank you
  
  NASM Member Services

• Review fromNathaniel N

  Date: 08/13/2025

  1 star
  Hi I signed up for my NASM CPT course a couple months back and have felt decent about the course so far and feel I have gained some good knowledge. I get ready to take my exam early in the morning 6 am. Ready to go I was told I could not take my exam because of my name not matching my ID. Mind you this couldve been checked days before when I checked in for exam. I was then told I had to pay 35 dollars for a late fee because I was not on time for exam which I was in advance 15 minutes before start time. I then attempted to call the office and was not able to reach anyone 6am eastern = 3 am pacific time. I feel incredibly taken advantage of and feel as though I have invested into a cash grab with a certificate. I will most definitely not recommend this service to anyone I speak to in the future and would greatly appreciate a response
  

  NASM

  Date: 08/29/2025

  Hello *********,

  Were truly sorry for the inconvenience you experienced. While NASM partners with *** to deliver exams, we understand how frustrating this situation was and take your concerns seriously. ID and timing policies are in place to ensure exam security, but we recognize the impact this had on your experience. NASM is committed to supporting our candidates and welcomes the opportunity to assist you directly. A representative of the ************************** will be in contact with you regarding your account.

   

  Thank you,

   

  NASM Member Services

• Review fromBernadette K

  Date: 07/14/2025

  1 star
  I'd give zero stars if I could. I filed to have my contract terminated due to medical reasons and they won't let me out of paying them. Additionally, their courses are a scam. They literally do nothing to teach you about training. If you want to be a trainer, take real classes with real people who have done the work.
  

  NASM

  Date: 07/16/2025

  Hello **********,

  We're sorry to hear your experience thus far. Our records show correspondence with NASM as of 06/10/2025 via email that went over details about your account status and the appeal status. If you would like to re-appeal, please refer to the directions provided via email on 06/11/2025. If you have additional questions, please contact Member Services.

• Review fromCarla W

  Date: 07/08/2025

  1 star
  RUN! Dont believe BBB and ****** reviews. I urge you to check them out on yelp and trust pilot where you will see their true colors. ***** this company at all costs. Sales **** are quick to answer when theyre taking your money, but once youre a customer, expect hour-long hold times, rude agents, and zero help. Theres a huge language barrier, and the **** are condescending and refuse to escalate issues. My account has been a mess for months despite paying regularly. They care more about selling than supporting. Horrible experience I would never recommend this company to anyone
  

  NASM

  Date: 07/09/2025

  Hello *****,

  We apologize for your experience thus far. We have found your account and will have a *************** Representative reach out to you via phone so your account issues can be resolved. If for any reason you feel our contact information for you may be inaccurate, please contact ***************.
  
  Thank you!
  
  NASM *************** 

• Review fromMatt D

  Date: 07/05/2025

  2 stars
  I was conned into purchasing a training certification package and told I could study at my own pace and that is what the website says, but that is NOT true if you do not finish in a certain amount of time, which is a few short weeks you have to pay extra to extend the time. Also, they say you do not have to take the accredited exams if you want to train people on your own (not in a big box gym), but that is not really true either. I would not recommend this company or at the very least ask tons of questions and get them in writing.
  

  NASM

  Date: 07/09/2025

  Hello ****,

  We are sorry to hear about your experience. All of our exams will have expiration dates but depending on the exam, it's anywhere from 180 to 365 days. Our content is available for five years for access and reference post-passing. All information regarding expiration dates can be found on ****************************** and **********************************.  

  Regarding the the NASM Personal Trainer Certificate, many employers will accept the Personal Trainer Certificate, some may require an accredited credential like the NASM Certified Personal Trainer (NASM-CPT). We encourage our members to research potential employers.

  If you have any additional questions, please reach out to Member Services.

   

  Thank you

   

  NASM | Member Services

• Review fromWes P

  Date: 06/18/2025

  1 star
  Same as others, signed up, looked at the material once, wanted to cancel and did not even fight for a refund, I just want this scum business to stop calling my phone every day for the past 6 months. Have filed complaints with the *** and CFPB and still no resolution. Stay away from this scam at all costs.
  

  NASM

  Date: 06/20/2025

  Hello ***,
  
  Our records show you connected with *************** and were advised of potential options regarding your account in February. Please note, NASM has a seven day return policy and after the initial seven days, purchases are final per our Terms and Conditions. If you need additional assistance, please contact ***************.
  
  Thank you
  
  NASM

• Review fromSal T

  Date: 06/17/2025

  1 star
  Very bad experience so far with this organization! Online test completely shut down in the middle of test. Called PSI tech immediately and they were unable to let me back in program to resume. Received notification from NASM stating I need to pay to retake exam. Made 7 phone calls to rectify, to no avail. Absolutely outrageous that they expect me to pay again under these circumstances which were completely out of my control. Filed an appeal today. Pending decision, I may cancel remaining payments for services not rendered. I'll get certification with other organization.
  

  NASM

  Date: 06/20/2025

  Hello ***,
  
  We are sorry about your experience with us thus far. Unfortunately, the testing ******* is a third party and some technical errors may be on their end. A representative from *************** will be in contact for a resolution. 
  
  Thank you
  
  NASM ***************

• Review fromRebekah C

  Date: 05/15/2025

  1 star
  I signed up for the Personal Trainer and Nutrition Coach certifications. Before buying these courses, I talked to a person over the phone over the course of a week and asked them many questions about the trainings, what the course of action is if I fail the tests the first time, etc. I was told that I could learn at my own pace, and I had access to the material until 2029. It took me a few months to work through the material for personal trainer, considering I have a job and my state went through a state of emergency in the fall, I feel like taking a few months to get through this material is perfectly feasible. I went to schedule the test yesterday only to find out that it expired in March. At no point was I told the tests had deadlines. I was never emailed on notified on my dashboard that it was about to expire. This could EASILY be an automated email. Or a notification ping on my dashboard (that i open multiple times a week). I called member services and was told I would have to pay $99 for an extension (for a service I already paid for). They said that since it's a "go at your own pace" course, that they're not required to notify us of the deadlines. If there are deadlines (and a fairly short deadline at that), then it's not truly a "go at your own pace". Not notifying paying customers that the service they paid for is about to expire and the only way to extend is to spend more money is an EXTREMELY shady business approach. What a horrible business model.
  

  NASM

  Date: 05/20/2025

  Hello *******,
  
  We are sorry about your experience with us thus far. All of our courses and exams have expiration dates and are listed in the customer portal under "My Courses". We would like to resolve this however, so please check your account for some updates and if you have any additional questions, please contact ***************.
  
  Thank you
  
  NASM ***************

• Review fromJuan Jose M

  Date: 05/08/2025

  1 star
  Paid NASM my PT course and everything went quick with 2 coworkers sending me numerous emails and text messages to ( of course) to buy the course)Two weeks into the course and I get an error message on the NASM WEBSITE which does not allow me to continue the course. I contacted customer support at least 6 times to try to resolve this issue to no avail. When I tried to get my full refund back, the NASM operator tells me there is a 1 week policy to get a full refund back, but of course no one at NASM ( the two sales people) informed me of this. I really do not know whats going on with this organization and the people running this business, but playing cat and mouse games with paying customers is just wrong.Not being able to continue my course has impacted in a very big negative way my possible hiring from several health clubs. Costing me money, wasted time and stress.The fact that these two NASM employees totally ignored my complaints, says a lot about NASM and where the organization is heading. Will have to start all over and find another fitness organization that actually cares about their customers.Incident number **********
  

  NASM

  Date: 05/15/2025

  Hello ****,We are sorry to hear about your technical issues so far with your program. Our records show your ticket is still being actively worked on and *************** will reach out directly once the ticket is resolved. Unfortunately, the issue has taken longer then expected but once corrected, *************** will also offer a full restart free of charge to make up for the time lost.Thank you NASM ***************

• Review fromAlex L

  Date: 04/22/2025

  1 star
  I signed up for NASMs personal trainer course in May 2024 after a very pushy sales call. The *** made it sound urgent and pressured me into committing to the lowest possible payment plan for a program that costs nearly $1,500. Unfortunately, I never ended up using the course I only ever opened the intro page. Life circumstances changed, and Ive been unemployed for some time, yet Ive still been making payments on something I never ******** that its been a year, Im outside their refund/cancellation window. I get that policies are policies but whats frustrating is how little this company cares about individual circumstances. I never completed even a single module, yet Im out nearly $1,000 for absolutely nothing in return. When I reached out to customer service, the *** I spoke with was dismissive and rude, and the supervisor wouldnt even speak to me. No flexibility, no compassion, no willingness to work with me.Its clear NASM is more interested in locking people into contracts than actually helping them succeed. If youre considering this program, think twice once they have your money, thats where their interest in you ends.
  

  NASM

  Date: 04/23/2025

  Hello ****,
  
  Thanks for reaching out and sharing your experience. We're really sorry to hear about the issues you've faced, and we appreciate the chance to address them.

  
  It's important to us that our enrollment process feels supportive, not pressured, so we're sorry to hear that wasn't the case for you. Your feedback is valuable, and we'll be looking into this to make sure we're doing better.

  
  We get that life can change unexpectedly, and while our policies are there for consistency, we truly care about our customers and want to help where we can. We're sorry if your previous interactions didn't reflect that. *************** will be in contact with you.

   

  Thank you,

   

  NASM ***************