Reviews

Review Details

• Review fromShweta B

  Date: 03/26/2025

  1 star
  I signed up for a membership because it advertised 300+ free courses, and they actually only have at best 7 courses. I called almost immediately to get a refund. The first time, they "disconnected" while processing my refund. The second time, I was told there is a 7-day refund policy, and then they left to refund me and came back and told me there was no refund on a subscription. Total scam. Do not buy.
  

  NASM

  Date: 04/01/2025

  Hello Shweta,
  
  We are sorry to hear about your experience with NASM One. When someone purchases NASM One, it will come preloaded with a few courses and more are available via request when contacting **************** Please note, on ****************************************************************************** it is advised to review the Terms and Conditions regarding the cancellation of subscriptions and *************** will connect with you regarding your dispute.

   

  Thank you

  NASM ***************

• Review fromWendy T

  Date: 03/19/2025

  1 star
  This is my twelfth yr recertifying with NASM as a personal trainer. This is the first year Ive had issues. I purchased my continuing education course along with the *** course that they offer on line. I was able to proceed with the *** course, but I wasnt able to access the test. Upon calling I was asked if I purchased the *** course on line. I answered yes, then I was told that you could only fulling access courses test if it was purchased by phone order. I repurchased the *** course for another $49.99 by phone and was told by NASM representative that my original online purchase of $49.99 would be refunded in 3 to 5 business days, which is standard. The repurchase date was on 1/28/2025, I still havent received my refund. Ive called 7 times in the last 2 months, its now 3/19/2025. I was reassured that my refund was in process. I finally received a reference number and was told it would take 15 business to receive my refund. In my 52 years of life I have never had a business tell me that it would take 15 days to receive a refund. The customer service was representatives were always polite and used the proper customer service *****, smsaying my name constantly and saying sorry. So future customers be aware that they are just words without results. After 7 weeks, hours of time on the phone and 7 calls later *** have filed dispute case against NASM with my credit card company to try and finally get my $49.99 returned to me, all because NASM offered a course online that apparently wasnt an actual working course to be offered. I feel as though this is scam and they are hoping people will give up and they can keep collecting the additional money. This is not a good business practice and I will not be recertifying with them again.
  

  NASM

  Date: 03/24/2025

  Hello *****,
  
  We apologize for the experience you've had thus far with NASM regarding your refund. When refund cases are created, it takes a few days for the accounting team to process the refund and then from there once the funds are released, it can take a few more additional business days for the financial institution to release the funds to their client. Because the hours of operation for the accounting department is different from **************** as well as each financial institution has different policies, that is why the 15 business days are quoted. As of 03/18/2025, the refund has been processed. 

• Review fromKarlee B

  Date: 03/04/2025

  1 star
  0 stars. I am blatantly angry with NASM and the way they have handled my refund request. I enrolled in their pt program intending to complete it, but my life took an unexpected & heartbreaking turn when I suffered a pregnancy loss on June 17, 2024. This loss left me emotionally/financially devastated making it impossible for me to continue the program. When I reached out to NASM for a refund, I was initially assured by multiple representatives that pregnancy loss is considered an extenuating circumstance and that I should be eligible for a refund. However, after submitting my request, I was suddenly denied due to a lack of documentation. When I asked what documentation was needed, I received vague/inconsistent answersor no response at all. I had to follow up repeatedly, only to be ignored by the appeals department. Took them well beyond their promised 15-day maximum to reply, and when they finally did, they demanded that I provide proof of my loss. This requirement is not only insensitive but also legally questionable, as California law protects reproductive privacy and disability rights related to pregnancy loss. No one should be forced to relive their trauma just to receive a refund for a program they were unable to complete due to tragedy. Beyond the emotional distress, this has put me in a severe financial bind. Losing my baby sent me into a deep depression, making it difficult to work/maintain financial stability. Despite explaining this, NASM has shown no compassion, only demanding more while refusing to admit failures in communication. NASM can verify that I have not accessed the course materials since May 2024, before my pregnancy loss. I have to go through the appeals process TWICE just to be CONSIDERED for a refund, which is ridiculous and unethical. NASM lied to me by stating I qualified for a refund, only to change their stance once I applied. Their appeals process is designed to ******* customers. If youre considering giving ********************** your money, dont.
  

  NASM

  Date: 03/18/2025

  Hello ******,
  
  NASM's appeal policy is designed to ensure a fair and consistent process for all members who have experienced extenuating circumstances. When submitting an appeal, there is a review process and currently our records show the appeal has been reviewed. NASM will connect with you via email towards an amicable solution. 
  Thank you
  
  NASM ***************

• Review fromPhilip R

  Date: 02/19/2025

  1 star
  I purchased a bundle pack from your company that included a "Gymternship" program. Upon completion of my certification I registered for the "Gymternship" and was not helped or notified for 5 plus months of me emailing/phone calling/ and leaving voicemails to your company about it. Everytime I call they say they will email me/call me back and I end up calling back everytime with no answer. I also asked to speak to a supervisor and they could not provide me with that. Someone needs to get back to me ASAP. Totally unprofessional on every level. Ps. I have email threads with proof of dates on how long this has been going on for.
  

  NASM

  Date: 02/24/2025

  Hello ******,Thank you for providing feedback regarding your Gymternship. We are truly sorry for any issues you have had experienced regarding the program. We recently had some updates regarding the Gymternship program and have passed your concerns to the appropriate team to connect with you as soon as possible. We hope to provide a better experience going forward and please do not hesitate to reach out!Sincerely,NASM ***************

• Review fromRobert H

  Date: 01/25/2025

  1 star
  I am member and paid for the program that let's me keep recertifying for life. It's been over two years now and the site still consistently glitches and doesn't let you sign in half of the time. And many times when you do get it, you just sit on the log in page with no where to go even though it says you have been successfully logged in. And this is across multiple devices and platforms. I normally use ****** Chrome though. The recertification is super complicated. What the h*** does the different recertification mean and the *** renewal says, "online recertification portal coming soon." Really? What the h*** is the difference between the NASM Certified Personal Trainer and the NASM Personal Trainer Certificate. And when I finally get to a recertification page it had the nerve to ask me for a front and back of a card even the the ************************** emailed us a certificate not a card with two sides. And even worse they had the nerve to confuse me more by asking how many CEC it is worth. ***. Its your guys program. How the h*** do I know. Where is the convenient link right next to your question showing me where to find that info. And I purposefully paid for the best program so I can keep re certifying for life. But when I go to recertify they asked me for another fee of 99 dollars to recertify. I paid the 3000 dollars instead of the basic low fee just so I can keep recertifying for life at no future cost. But they lied. They are charging me 99 dollars. I have no respect for any company that misleads you. And to be a multi million dollar company but not have a rock solid website that is perfect in almost every way....well that is shameful. Are aren't you guys embarrassed from using the same old broke down website? And you'll of course respond with the, "we're sorry you had this experience," or the, "it says in the fine print of the contract," or ,"there was a link on this spot that you missed," bla bla bla. Fix your dam website. Simply stop misleading people.
  

  NASM

  Date: 02/06/2025

  Hello ******,

  Thank you for providing feedback on your experience. We at NASM strive to provide a positive interaction for all our members, and we are sorry for any confusion you have experienced in your renewal process. While we don't ever anticipate there to be technical difficulty experienced, unfortunately it does occur occasionally. We were able to resolve your technical difficulty the very next day you reported it and attempted to get in contact with you. A member of our management team also attempted to contact you to but unfortunately they were only able to reach your voicemail, we will attempt to do so again. At this time your are eligible to complete your renewal process online. We hope to provide you better customer service in the future, and look forward to your recertification being completed!
  
  Sincerely,

  NASM Member Services

• Review fromBei G

  Date: 01/18/2025

  1 star
  I made what I now realize was a poor decision to purchase the NASM CPT and Nutrition courses Jan 2nd over the phone. I work in the health industry, and so far, this purchase has wasted so much of my time with no results. I bought the courses on January 2nd, while I didnt have access to any courses. The seller told me to wait and keep an eye out, and that I should expect access in a day or two. However, here we are on January 18th, and nothing has changed after countless emails and calls between. Today is Jan 18th and after calling customer service and enduring a long wait, I received the same response: "Weve created a new ticket; please wait 3-5 days." Im fairly certain they created the same ticket last week! Theyve changed my password weeks ago but no tech support has been able to solve the problem. Today, I let a customer service representative log into my account, and when I asked if he could see any courses, he confirmed that there were none. Customers are all polite but not helpful at all. I don't think they need to be responsible for this. This is the systematic problem. Sad for that.Up until now, the typical customer service response has been to ask me to clear my browser cache, try different browsers, and do other repetitive steps that waste a lot of time, only for them to eventually tell me theyll escalate it to tech supportwho then does nothing last ******* this point, I almost lost my trust. I also asked for a refund earlier, but was told I cant receive one because of a clause in the contract stating that refunds are not available after 7 days. How can a reputable organization have such a policy? Of course, the seller didnt make this clear before I signed up. Its been a tough ****** learned in the new year, and Im just trying to figure out what my next steps should be so I dont keep wasting my time and money. Nor recommend at all. Wish I checked the reviews before I sign the contrast. NASM, Try make the world better.
  

  NASM

  Date: 02/06/2025

  Hello Bei, Thank you for sharing your feedback. We value your input and want to address the issue at hand to make things right. Our priority is to provide all of our customers with an outstanding experience. One of our member services representatives attempted to reach you earlier today to update you on the status of your ticket, and they also sent you an email as a follow-up. Please be assured that in the event of any system problems, we take immediate action to resolve the issue and we will provide an extension to make up for any lost time at no additional charge. Please call *************** if you have any additional questions.

• Review fromBrian S

  Date: 01/16/2025

  1 star
  I've spoken to a couple of advisors and I been thinking about aquiring certifications. Yesterday I spoke to ******** *****, she talked me into the elite package. I was worried about cost and time but she re-assured me. I spent a couple of hours on the site and realized I wasn't ready for this kind commitment with my time or money. I looked and saw there was a 7 day window to cancel. Well, turns out there is a 10% charge for canceling , I.paid $199 down and agreed to pay monthly. So they will not be refunding me my $199. On the terms and conditions it's ***** words down where it says they charge 10% cancelation charge. This angers me and I feel they stole from me. I orignily thought I would come back when I'm ready and now I will never , ever use ************ and I feel a serious lack of information was not shared with me. I would've never signed up with such a large program if I knew this, I wouldve never even signed up for this.. I'm so disappointed, angry, I would've felt better being robbed at gunpoint. I hope anyone who speaks to the advisors that they don't trust them. This company is organized crime.
  

  NASM

  Date: 01/22/2025

  Hey *****,I'm sure its frustrating not getting all of that money back after you decided not to keep the program so shortly after you purchased! While we do have some costs immediately we don't want our customers to be surprised by that admin fee. To discuss your concerns and see if we can do anything for you we have you scheduled for a callback with one of our managers to discuss the situation. We appreciate your review.Thank you.NASM

• Review fromLaura T

  Date: 12/27/2024

  1 star
  I have been certified since 2012 and the last few years they have gone down hill a lot and the customer service is the hardest part to get through and understand the conversation. My issue that I am dealing with is recertification, they did not accept my certs so I have completed courses and I am trying to submit them online with no luck and spent 40 mins on hold then to be disconnected .. He did call back but nothing resolved with the issue I also signed up with the membership thinking I would get better service . Not so far. If they can make the website more user friendly and more and better trained customer services would make be difference. I'm sure it ***** for the employees also . You need to do Better NASM .I would look elsewhere if you are thinking of becoming a trainer .
  

  NASM

  Date: 01/17/2025

  Hello *****,
  
  We appreciate your feedback, and we at NASM strive to provide exceptional customer service. We see a member of ****** services team connected with you on 1/10 and was able to resolve the error you were experiencing. We will take the feedback you provided seriously we hope to be able to better assist you in the future. 
  
  Thank you,

  NASM ****** Services 

• Review fromWendy D

  Date: 12/24/2024

  1 star
  I enrolled in the *** Course at NASM they started to withdraw funds for the payments for the Course. Suddenly I receive a phone call stating that I owe ****** the amount stated is supposedly late fees I still owe on the Course. When I asked the Person want was owed she stated that I owed $200+. When I asked why they weren't taking the payments out she said we don't have your card number. I explained to her that yes they did and adminately Denied it. So I called back a week later and spoke to another person in the ***************** what the problem was and then asked her why they weren't taking the payments out of my account she then went on her computer and saw that they definitely have my Debit Card on file. I'm currently living on SSI and I definitely feel that I have been Scammed by NASM and deserve my money back. I've also read other people's complaints about them and saying that they can't use their Certification as a Personal Trainer this same person stated that their Certification isn't worth the paper it's printed on. Other people are saying that NASM is Scamming people.
  

  NASM

  Date: 01/21/2025

  Hi *****,That sounds like a frustrating situation! We want to make sure our members are able to take the courses that they are paying for and it sounds like you have been trying to make those payments but there is some issue preventing us from getting those funds. Additionally, it sounds like someone may have provided incorrect information to you which can be beyond annoying. We have scheduled a callback from one of our managers to help get this resolved and get you any time missed back. We are very sorry for the inconvenience and hope to resolve it soon!Thank you!NASM

• Review fromElisa R

  Date: 12/17/2024

  1 star
  I re-certified with NASM the day before my Certified Personal Trainer certification expired. I submitted all the necessary **** and paid the fee. I thought everything was squared away. NASM starts emailing me and calling me stating that my certification had expired and that they would still let me renew if I paid a late fee. I responded to them and said it hadn't expired but they were just trying to get me to pay more money. One month later and it's still showing expired. One person said I was being "audited," and another said it was a technical error and that IT would fix it. I called again and submitted my bank statement to customer service showing I had made the payment for my renewal and customer service said it didn't go through even though they accepted it and sent me a confirmation email stating that they had received my payment. This is pretty upsetting because this affects my ability to work and my income. **************** was extremely unhelpful and trying to gaslight me. Another person who had reached out to me to pay certification fee said she didn't have access to look at my account or make changes. That makes absolutely no sense and she just tried to pass me off to customer service and ignored my emails.
  

  NASM

  Date: 12/26/2024

  Hello *****,

  
  We appreciate your feedback, and we apologize for any negative experience you may have had.NASM strives to ensure all our customers have a positive experience. A member of our ** team has been attempting to reach you to clarify any previous misinformation given. We want to assure you no additional fees are being requested of you as we can clearly see you met all the renewal requirements within your designated renewal timeframe. Your certificate has been renewed and valid for another 2 years (11/18/2026).
  We appreciate your patience and willingness to continue being a part of the NASM family.

  
  Sincerely,
  NASM Member Services