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Average of 68 Customer Reviews
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Review fromNathaniel L
Date: 11/28/2022
1 starNASM is a total scam. A lot of their info is incorrect and at several points they contradict themselves. Its a total waste of money if I knew then what I know now I would have never bought the program. Its actually unbelievable to me that they are able to get away with this and considered the most popular CPT program around. The whole thing is a joke save your money and do anything else!
NASM
Date: 12/20/2022
Hello ******, a representative of our Student Success team attempted to connect with you via phone and email regarding your concerns. When able, please contact us and we can address your concerns.Review fromBrandi M
Date: 11/26/2022
1 starI injured my back and am no longer able to do the functions of the courses I ordered. **************** was not helpful in processing a refund and I was told I could get one if medical conditions were a factor.NASM
Date: 12/20/2022
Hello ******, we appreciate the feedback and apologize for the experience thus far. In regards to a refund, NASM has a 28 day return policy from date of purchase, but in the event of an extenuating circumstances within the enrollment period, we offer some alternative options. Please contact ****** Services via phone to discuss any possible resolutions.Review fromAnthony B
Date: 11/04/2022
1 star***************************** are complete scams! They have been taking my money for the last 6 months and come to find out I am unable to take any of the online exams because I do not possess an external camera! This was never mentioned in their contract OR in their email to prepare for the exam. They refuse to refund me because it has been more than **************************************** Leaving me with no money, no certificates and nothing to show for my months of wasted time. Complete scam and terrible company.NASM
Date: 12/19/2022
Hello *****, We appreciate your feedback and would be happy to look into this situation. We want to ensure that each of our customers receives an excellent experience. When our members log in to their NASM accounts and select on the exam option within your online account, it will ask you which exam option you would prefer. The options are to take the exam in-person at your nearest testing center or remotely. We do require if testing remotely, that the computer you will use have a camera to ensure testing integrity. This is to ensure there is no-one else in the room with you and that you are not using outside test materials including the materials we provided due to our exam not being an open book test. Please call ****** Services to assist you further on scheduling in person. Thank you,NASM ****** ServicesReview fromADAM H
Date: 10/24/2022
5 starsI am NASM certified and I run a high end fitness facility. We have seen that trainers that possess and use the skills learned though the *** course (mainly progressions via the *** model) build a client base faster, retain clients longer and earn an average of 30k more per year than the trainers we have hired that don't have an NASM certification. In fact, most of the trainers that come in with out NASM, typically enroll in the course within the first year of employment with us, because the difference in training styles is that clear to them and our members.The nice part about this is that since we send so many trainers and instructors to NASM they now offer them incentives on certifications as well as CEU's as we set up a "club account". If you're trainers get it, they will do well in the industry.NASM
Date: 11/28/2022
Hi, thank you for the personal feedback! We appreciate your continued support of NASM.Review fromchristopher p
Date: 10/21/2022
1 stari got fired unfortunately on my job because i lack training thats the reason i chose NASM . now i was aking a refund for my elite bundle which is **** $ and has been waiting for 5 months already to get this refund .. since then i been in financial need and need the money for my daily need they denied my request .. i think thats in humane which they are doing ... i only open the ***** and never really started the course because i been waiting for there decision which has already been 5 months... i have submitted documentation already which was dated under there refund policy and still they denied it... it has been very difficult for me to get in contact with the management about this issue. the employees haven't help me at the moment they just left me with this problem never even try to resolve this problem ... i am not happy and not satisfied with my purchase with them .. i believe they dont really care of there customers they just wanted me to buy there course now that i have an issue they just left me hanging . what a very in humane decision they have done ... this not fixing this issue hasn't let me move on my other plans in life . because i need the money to move on and like they just took my money for nothing ...NASM
Date: 12/19/2022
Hello ***********, We appreciate your feedback and we want to ensure that each of our customers receives an excellent experience. Although the requested documentation was not received in order for us to proceed with your appeal, full courtesy extension were provided on all of your courses at no extra cost to you. If you have any additional questions, please call ****** Services if you have any additional questions.Review fromMatt B
Date: 10/17/2022
5 starsLove NASM! I've completed their CPT, CES, and PES courses and utilize tools and techniques from each of them in my training with clients. Their information is evidence-based, so I feel confident in what I am applying with clients. I've also had a couple of instances where I have had to work with customer service (both on the phone and through email) and, even if it took some time, it always led to a good outcome and great overall service. Overall, I've been happy with my experience with NASM and look forward to continuing to use their information and services to help my clients. I highly recommend NASM!NASM
Date: 12/19/2022
Hi, thank you for the review! We appreciate your continued support of NASM.Review fromAmy D.
Date: 10/15/2022
5 starsI have been certified through NASM and AFAA. I enjoy their certification above all others because they really honor the integrity of educational instruction. They have a one stop shop with the club connect so you can get all the CEUs you need to recertify year after year but theyre also conscious of the price. They now have a lifetime certification fee.NASM
Date: 12/19/2022
Hi, thank you for the review! We appreciate your continued support of NASM.Review fromshelley d
Date: 10/14/2022
5 starsEvery customer service experience I have had with NASM has been positive. When it comes to renewing my certification the online experience or phone calls have been easy and seamless. I am changing lives with my personal trainers license and they have helped stay current on my education and relevant in the industry.NASM
Date: 12/19/2022
Hi, thank you for the review! We appreciate your continued support of NASM.
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