Reviews

Review Details

• Review fromJanet L.

  Date: 04/11/2023

  1 star
  Never purchase from NASM! They are heartless! I purchased this course for my husband who resides in a foreign country, awaiting a ***** He was unable to start the course due to medical reasons. He had problems with his eyesight (an optometrist's note was emailed to NASM). We were told he could start when his eyesight improved. In addition, the *** course was not offered to individuals in his country, only to institutions or groups of people, my husband could not proceed with the course, necessitating him to have to start/complete the course upon arrival to the US. Upon notifying NASM, I was told that it would be ok to wait until he arrives in the US and he could start the course at that time without any exam eligibility concerns or problems, whatsoever.My husband has since been hospitalized with a debilitating illness and will never be able to take this course. I sent supporting documentation to NASM: a letter from the hospital surgeon, a doctor's ****** and the NASM Refund Request form. Reimbursement was denied. They totally ignored our dilemma!NASM replied: We have reviewed your request to cancel your program due to your unfortunate situation, however, at this time we are unable to approve your request. As your order is paid in full at this time it would be ineligible for cancellation of payments. It is also not eligible for a refund as your exam eligibility has expired. As a courtesy for the current issues that you are facing an extension has been approved.? While we understand that this isn't your preferred outcome we would like to offer a full restart/ upgrade of your course to the *** 7 self study package, without any additional fees. Once you are ready please contact ****** Services by phone to restart your program. Additionally NASM offers a online ***/AED course for our members to take in order to complete that requirement to test on their exam. Please contact us for further detail on this course.Sincerely, NASM ****** Services
  

  NASM

  Date: 05/08/2023

  Hello *****, we appreciate the feedback and apologize for the experience this far. In regards to a refund, NASM has a 28 day return policy from the date of purchase. However, in the event of an extenuating circumstances within the courses enrollment period alternative options may be provided. In addition, testing accommodations are also available upon the required medical documentation being submitted to the appropriate department. Please contact ****** Services via phone to discuss any possible resolutions and/or further assistance.

  Janet L.

  Date: 05/10/2023

  I received this response from NASM via email 5/8/23: Hello *****, we appreciate the feedback and apologize for the experience this far. In regards to a refund, NASM has a 28 day return policy from the date of purchase. However, in the event of an extenuating circumstances within the courses enrollment period alternative options may be provided. In addition, testing accommodations are also available upon the required medical documentation being submitted to the appropriate department. Please contact ****** Services via phone to discuss any possible resolutions and/or further assistance.This response does not have a deadline for me to get back to NASM. The response now mysteriously reads like this with a deadline of 5/8/2023: Clearly, a deadline has now been added to the response! Look carefully to see a period after the word assistance and then the date was added! Hmmmm, not a good look!I reached back out to NASM, customer service for resolve on 5/9/23. I informed **** that I had received an email 5/8/23 suggesting that I contact NASM for resolve and read the email to him. I was told by **** that NASM had no record of my complaint to the BBB nor record of any response from NASM to the BBB. I asked **** how that could be possible when the BBB provided me via email NASMs response! **** had no answer. **** also asked me if I had responded back to the BBB and I told him that I had not because I was giving NASM an opportunity to resolve the matter because it had only been one day. (There was never any discussion regarding a deadline of a response from me. Did **** later go back and add the date???) **** stated that he would have to investigate the matter and get back to me the same business day. I did not get a call back.I appealed NASMs first response and then submitted a complaint to the BBB, 4/11/2023 because NASMs response to my appeal again ignored our extenuating medical circumstance. NASM states a medical issue as an extenuating circumstance and requests documentation to be submitted to them. NASM never stipulated these words to me until now "within the courses enrollment period alternative options may be provided." Perhaps, this is now going to be NASMs loophole/excuse not to refund me.Unfortunately, my husband was unable to take this course that I purchased for him due to medical reasons and I provided NASM with medical documentation supporting that my husband's medical condition prevents him from working or studying, indefinitely. The response that NASM provided to the BBB, 5/8/23 is like the response that NASM provided to me prior to and at the appeal level. NASM has totally ignored our extenuating medical circumstance, advised me to reach out to customer service for resolve and then has offered zero resolve!I have provided NASM with the medical documentation requested. Therefore, I am asking NASM to do the right thing and please issue a full refund of $1000 for this course. **************

• Review fromJustin P.

  Date: 01/28/2023

  1 star
  My wife has tried for 2 days in a row to take her online exam that is mandatory to be proctored. For 2 days we have paid for child care to ensure nobody is in the house with her, a requirement since it proctored. For 2 days NASM and their partners have been unable to make the test active and for 2 days 1.5+ hours have been spent on the phone with support only to be told we must reschedule and try again.This is a requirement for my wifes job and NASM is not taking it serious nor do they want to help. They are doing nothing to take ownership. The only the thing they do well is take customers money and offer little to no support. This company needs to be investigated and should not be allowed to provide services to the public until a software review and analysis is done on the system to identify all the issues that their so called tech support cant fix.NASM I welcome a phone call from someone above their 1, just tell me how to get in touch with someone and we can discuss this further in detail. I am happy to provide screen shots, emails, whatever you need. Im also happy to provide an invoice for my time wasted, child car cost lost, salary lost, and my own tech support rate for being in the phone with you for so long.
  

  NASM

  Date: 01/30/2023

  Hello ******, We appreciate your feedback and we want to ensure that each of our customers receives an excellent experience. However, we are not able to contact anyone based off the information that has been provided in this review. Please email ****************************************************** with the email that is on the account with your concerns and we can arrange a call back. Thank you, NASM ****** Services.

• Review fromStephen L

  Date: 12/28/2022

  1 star
  **************** representatives will not respond to email communications Representative *********************** has received some 20 emails on my behalf to bring my account current and completely ignores. Terrible customer service.
  

  NASM

  Date: 01/03/2023

  Hello *******, We appreciate your feedback and would be happy to look into this situation, however we are not able to contact anyone based off the information that has been provided in this review. Please email ****************************************************** with the email that is on the account with your concerns and we can arrange a call back. Thank you, NASM ****** Services

• Review fromAda H

  Date: 12/21/2022

  1 star
  NASM trains ****** Services, to use predatory marketing, and predatory consumer lending ( defined by the ***** through Ascend Learning ( acquired by investment SEC registered ****************** et al ATI. NASM promotes consumer confusion through, impossible navigation, deliberate obfuscation, lack of transparency, making any resolution impossible, stylized to deceive, deflective, block consumer progress, & denial of management access for escalation. NASM acquires confidential personal information, medical, financial and other, through forced appeals processes. NASM tells the consumer it will use and share all information collected, ( it is in your contract) All forced appeals are denied to require the consumer to pay or forfeit. NASM engages in extensive tracking ( it is in your contract) of all enrolled persons, through APIs established and developed by Ascend Learning internet interfacing API. NASM of Ascend Learning, engages in predatory practices applied against all persons, those disadvantaged or disabled persons, persons enrolled, persons not enrolled through internet tools of supreme self establishment ,( the best certification).Exams are trick questions, created to fail, requiring undisclosed test costs $199.00 each. Staff to call it policy. not predatory by FTC rule, they unknowingly ( or knowingly). Questions about processes gets call cut off by leads consulted call. NASM/ Ascend ******************************************* is of interest to FTC, ******* SCC, ******** SCC, Federal, and local Medical Governance entities, SEC, **** IRS, and **** NASM acts in predatory consumer loans. i.e. Program Advisors. No time to read contract as contract stipulates. NASM requests immediate signature at the point of sale. Ascend Learning Investor Relations will be notified as well, including **************** SEC registered, Investor Relations that one of their investment holdings acts actively predatory in marketing, and lending and practices.
  

  NASM

  Date: 01/03/2023

  Hello ***, We appreciate your feedback and we want to ensure that each of our customers receives an excellent experience, however we are not able to contact anyone based off the information that has been provided in this review. Please email ****************************************************** with the email that is on your account with your concerns and we can arrange a call back. Thank you, NASM ****** Services.