Reviews

Review Details

• Review fromMohamad F

  Date: 06/26/2025

  1 star
  Beware of EcoShield Pest Solutions. I was approached by a sales *** who assured me there was no long-term commitment just a one-time trial service to see how we like it. There was absolutely no mention of a one-year contract during the ***********, months later, theyre trying to hold me to a 12-month agreement I never knowingly agreed to or signed. This is not just poor communication its blatant deception. The way they rope people in under false pretenses is completely unethical.I strongly advise others to read every line (if you even get a copy of a contract) and not trust anything their ***s say verbally. Very shady business practices. Companies like this give the industry a bad name.

• Review fromBrian P

  Date: 06/22/2025

  1 star
  Even after firing them years ago for terrible service and fraud, they continue to send **** out who ignore no soliciting signs and act dumb when I point it out, yelling and cussing under their breath as they leave
  

  Ecoshield Pest Solutions

  Date: 06/24/2025

  Hi *****,

  Thank you for sharing your experience. We take these matters very seriously, and we understand how frustrating and unacceptable this kind of interaction can feel.

  Professionalism and respectful conduct are non-negotiable expectations for our team members. Your feedback is being escalated to the appropriate leadership for internal review so that it can be addressed accordingly.

  If you would like to ensure your property is added to our internal do-not-contact list, please reach out to us directly at ************************************************ with your address. This will allow us to take further action to prevent future contact.

  We appreciate you bringing this to our attention and giving us the opportunity to correct it.

  Via I.

• Review fromGuy C

  Date: 06/19/2025

  1 star
  A male individual was identified on my security system as he passed a gated private driveway and began wandering around my property. He eventually rang the doorbell. I asked who he was, however, he wouldn't identify himself. He was wearing an EcoShield polo shirt. He wanted me to open the door and talk to him about my ant problem. Speaking to him through my security system, I told him I wasn't interested in his services. He was rude and adamant, asking, " Are you not home", " When will you be home".When I said I didn't need his services, he asked "Who do you have services with?" He said, "Well they're not doing a good job." I told him to leave, which he was still hesitant to do. He never identified himself as an EcoShield employee. He never offered to leave a card or any other means of contacting EcoShield.He was on foot and perhaps an electric bike. From all outward appearances he was casing homes for future break-ins. Two neighbors called 911 fearing for their safety. A ********* Sheriff officer intercepted the individual and had a dialogue regarding trespassing and solicitation.Based on this "EcoShield representative's" actions and demeanor, I wouldn't buy ANY services from this company.
  

  Ecoshield Pest Solutions

  Date: 06/24/2025

  Hi Guy,

  Thank you for bringing this to our attention. We take reports like this with the utmost seriousness, and we are very concerned by the conduct youve described. Respect for personal property, privacy, and safety is a baseline expectation for all representatives, and the behavior outlined in your message does not align with the standards we uphold as a company.

  Your feedback has been immediately escalated to senior management and our compliance team for internal investigation. We are also reviewing our outreach practices in the area to ensure appropriate steps are taken to prevent this type of incident moving forward.

  If you're willing, we ask that you contact us directly at ************************************************ with any additional details (such as the time, date, and specific location) so we can identify the individual involved and follow through on accountability measures.

  We understand how serious this situation is and appreciate you taking the time to make us aware. Our commitment remains to professionalism, customer trust, and community safety.

  Via I.

• Review fromScott P

  Date: 06/17/2025

  1 star
  Beware: Misleading Contract tactics and Pushy Terms When I signed up, the full contract wasnt shown, only a signature field was visible on the salesman's small phone. Key terms like the two-year length and $250 early termination fee were never explained verbally. I trusted the *** and got burned.A confirmation text is sent, but ***lying locks you into the contract. DO NOT REPLY! Trying to cancel leads to pressure tactics and discounted offers that are still overpriced. While all polite, they will pursue the whole contract to get their pound of flesh out of you! It is bad business to be so misleading and then to not admit their sneaky tactics when you go to cancel.Though the account was in my wifes name and I never knowingly with reasonable consent agreed to terms, they refused to recognize the legal issue. I offered several fair compromises, all rejected. After many calls, they finally settled on a $150 termination fee and dropped the debt collection threat and all processes going forward. It is my stupid fee, and two days of my life as I look at it now. DONT BE STUPID ************ reduced bugs a bit, but spots were missed. For $1800 over two years, its not worth it. If youre on a budget, get a $60 sprayer and DIY. Strongly advise to avoid this company!
  

  Ecoshield Pest Solutions

  Date: 06/18/2025

  Hi *****,

  Thank you for taking the time to share your experience. We take all feedback seriously, and we're committed to ensuring every customer feels heard and supported.

  At Ecoshield Pest Solutions, we work to provide clarity during the signup process, including presenting agreement terms such as service frequency, duration, and cancellation policies. These are communicated both during the initial conversation and through follow-up confirmations to give customers multiple opportunities to review the details before proceeding. We understand how important it is to feel fully informed, and we're always striving to make that process as straightforward as possible.

  While we cannot discuss account-specific matters in a public forum, we want to ensure that any unresolved concerns or lingering questions are addressed thoroughly and respectfully. We appreciate your time in working through the issue and would welcome the opportunity to look into it further, if needed.

  Please reach out directly to our team at ************************************************ so we can assist you further and continue working toward a resolution.

  Via I.

• Review fromLaronda F

  Date: 06/14/2025

  1 star
  I'm very disappointed with the information that I was told, what I was expecting, and what I received. When I looked outside a few days after the first treatment, I still saw bugs! When I went to look at the receipt, I saw that I have to continue paying for 24 months, otherwise I'm charged $250! I will never use this company again or refer this company to anyone. I truly feel that I was deceived and this company needs to do better in their communication.
  

  Ecoshield Pest Solutions

  Date: 06/16/2025

  Hi *******,

  Thank you for sharing your experience. Were sorry to hear that your expectations were not met following the initial treatment, and we appreciate you bringing your concerns to our attention. Your feedback is important as it helps us continuously improve the way we communicate and deliver our services.

  Our treatments are designed to work as part of a comprehensive pest management plan, which typically includes an initial treatment followed by regularly scheduled visits to interrupt pest life cycles and achieve lasting results. During signup, our representatives review the service terms, including duration and cancellation details, both verbally and in writing, to ensure clarity and transparency.

  That said, if theres been any confusion or if your expectations were not aligned with the service received, wed like to take a closer look and assist further. Were committed to resolving concerns fairly and effectively.

  Please contact us directly at ************************************************ so we can review your account and work toward a resolution. We appreciate the opportunity to assist.

  Via I.

• Review fromCraig C

  Date: 06/14/2025

  1 star
  I had an extremely disappointing experience with EcoShield. When signing up for pest control services, I was assured that specific requestsincluding wasp control and rodent trapswould be accommodated. However, the technician failed to follow through on those promises and only completed standard pest control. Worse yet, I wasnt informed about the service limitations until after the treatment was performed, making cancellation impossible under their ********* add to the frustration, EcoShield refused to issue a refund for the services they failed to provide and even attempted to charge an extra $250 for canceling the contractdespite the fact that they had not upheld their end of the agreement. Their lack of transparency, refusal to take responsibility, and rigid cancellation policies make me unable to recommend them. If youre considering their services, be cautious and demand full clarity upfront.
  

  Ecoshield Pest Solutions

  Date: 06/16/2025

  Hi *****,

  Thank you for sharing your experience. We understand how important it is for customers to feel confident that their specific concerns will be addressed clearly and thoroughly. We take all feedback seriously and want to ensure that your concerns are fully reviewed and responded to appropriately.

  At the time of signup, our goal is to ensure each customer understands the scope of services offered, which typically includes a detailed overview both verbally and in the agreement documentation. While certain issues such as wasp activity or rodent concerns are generally included within the scope of our standard pest control treatments, specific approaches may vary depending on the circumstances observed by the technician during the initial visit.

  Regarding cancellations, we do have terms in place that are outlined at the time of enrollment to ensure clarity on how services are structured. That said, if expectations were not met, we want to investigate your situation further and work toward a resolution that reflects our commitment to customer satisfaction.

  Please reach out to us directly at ************************************************ so we can review your account and provide the dedicated support this matter deserves. We appreciate the opportunity to make things right.

  Via I.

• Review fromKelly D

  Date: 06/13/2025

  1 star
  We entered into a one-year contract with this company for a scheduled service that was supposed to take place today. Not only did they fail to show up, but they also falsely claimed they knocked on our door with no answer, despite the fact that we were home the entire time and no attempt was made to contact us.We are now facing resistance in recovering our payment, and their customer service has been evasive and unhelpful. This experience raises serious concerns about the companys integrity and business practices. Proceed with extreme caution.
  

  Ecoshield Pest Solutions

  Date: 06/16/2025

  Hi *****,

  Thank you for taking the time to share your experience. We understand how frustrating it can be when a scheduled service doesnt go as expected, and we appreciate you bringing this to our attention. Timely service and clear communication are extremely important to us, and we want to ensure your concerns are properly addressed.

  Our service teams are instructed to document arrival times and attempts at contact, but we recognize that there are instances where expectations may not align. Its always our goal to resolve these situations in a way that supports our customers and upholds our standards.

  To review your account details and assist further, we kindly ask that you reach out to our team directly at ************************************************* Your satisfaction is important to us, and wed like the opportunity to work with you directly toward a resolution.

  Via I.

  Kelly D

  Date: 06/23/2025

  We have sent several emails and calls. Your response was to send an invoice

• Review fromMary W

  Date: 06/12/2025

  1 star
  On April 17, 2025, I answered my doorbell to a young man who told me that there is a serious problem in my neighborhood with scorpions! Normally I turn away all venders at my front door, but for some reason I did listen to this young man.He advised me that my neighbor next door had some large scorpions in her home and yard, so she used his service to take care of her problem. That I needed to also have my home and yard treated or I would have them all come to me. We were talking in my backyard, and he pointed to my neighbor to the west, as he told his story.He talked me into a service contract for their treatment once every quarter that would cost $169 for each treatment. They sprayed the home and yard that day.A few days later when I spoke to my neighbor that he claimed had her yard treated, I asked if she did have the large scorpions, and had her yard sprayed. She advised me that they did come to the door with the same story, but no she did not have a scorpion problem.I asked around with other neighbors and they were all told the same LIE about scorpions.May 14, 2025 at 09:49 AM MST I received an email from Ecoshield Pest Solutions in regards to **************** Appointment on Monday, May 19th between 8:30am-10:30am. It was to let me know it was time for my QUARTERLY treatment. April 17 through May 19 is not a QUARTER, it is one month plus 2 days. There will be another charge of $169 for that treatment. That must have been when I called and CANCELED my contract! Less than 3 hours later I got another email, May 14, 2025 at 12:21 PM MST, in regards to the Cancellation Request, asking me to call someone in the ******************** At that time, I was too upset to speak with ********* much as I do not want to pay their Cancellation Fee, I also dont want to take a chance of having my credit score ********** sharing my story, maybe I can keep someone else from have an un-needed contract!
  

  Ecoshield Pest Solutions

  Date: 06/16/2025

  Hi ****,

  Thank you for taking the time to share your detailed experience. We truly value your feedback and understand your concerns regarding both the service timeline and your interaction with our representative. We take all comments seriously, especially those involving how our services are presented, and we are committed to reviewing the matter thoroughly.

  Our service agreements are designed to provide protection through routine treatments spaced approximately every 90 days. While the initial service is scheduled promptly to address immediate concerns, the follow-up treatments are an essential part of the full program to maintain coverage. During the signup process, our goal is to ensure each customer has a clear understanding of the terms, which includes verbal explanations and written agreement documents.

  We appreciate you bringing this situation to our attention. To properly look into your concerns and work toward a resolution, we encourage you to contact our Customer Feedback Team directly at ************************************************* Were here to listen and work with you toward a solution that reflects our commitment to customer satisfaction.

  Via I.

• Review fromRyan G

  Date: 06/10/2025

  1 star
  I was told by the salesman there was no contract and I could cancel at anytime. When I canceled they charged me a $250 cancellation fee
  

  Ecoshield Pest Solutions

  Date: 06/11/2025

  Hi ****,

  Thank you for bringing this to our attention. We understand how frustrating it can be when expectations dont align with what was communicated during enrollment.

  To provide some context, our service agreements are structured to ensure long-term pest control effectiveness, which is why they typically include a set number of treatments over a defined period. During signup, customers are provided with agreement terms either digitally or in writing, and a cancellation fee may apply if the service is ended before the minimum number of treatments is completed. That said, any misunderstanding around the terms is something we take seriously and want to investigate thoroughly.

  Wed appreciate the opportunity to review your account and the details of your enrollment so we can address this directly. Please reach out to us at ************************************************* dedicated team is standing by to look into this and help find a resolution.

  Via I.

• Review fromGary V

  Date: 06/10/2025

  1 star
  ************. Their treatments don't work. When you call in, you get routed to **********. They beg for you to stay, give you discounts, and then they don't provide a treatment. Called in Jan to cancel was begged to stay, offered a discount. I took it, thinking okay, fine. It didn't work. Was told by the tech, it's because of the winter. Then why are you here? March, I call to cancel, tired or their antics. They give me 50% off and say I only have to pay this and the next treatment. Whatever. They come in april for the first of two more treatments. They don't do much but walk aimlessly around my yard and leave. No spray, nothing. I call and comain in June, because of the bugs they swear to treat. A guy comes out, gets out of his van, asks to go into my garage and I declined. This is for outdoor only. He leaves without doing anything. Now I've been trying to cancel and they're threatening me with collections. They are illegally soliciting in ********. They're not providing services. They are taking money from people on false promises. The first initial treatments will be something after that, they dont do anything. STAY AWAY.
  

  Ecoshield Pest Solutions

  Date: 06/11/2025

  Hi ****,

  Thank you for taking the time to share your feedback. Were genuinely sorry to hear that your experience hasnt met expectations and understand your frustration with the situation you've described. Our goal at EcoShield Pest Solutions is always to provide effective service and clear communication, and we take all concerns seriously.

  Wed like to clarify that our service agreements are designed to be fully explained at the time of enrollment, including the schedule of treatments and the terms for cancellation. Our team also provides follow-up visits upon request to ensure any concerns are addressed throughout the year. While seasonal factors can impact visible pest activity, your technician should still be performing standard exterior treatments during each scheduled visit.

  As for your comments regarding our support team and service quality, we want to make sure your concerns are fully reviewed by the appropriate team. We also want to emphasize that pollinators like bees are federally protected, and as such, we are unable to service for them.

  Were committed to resolving this matter and invite you to reach out to us directly at ************************************************ so we can investigate the situation further and work toward a resolution. Your feedback is important, and wed appreciate the opportunity to look into your account details directly.

  Via I.