Reviews

Review Details

• Review fromRoger Y

  Date: 06/05/2025

  1 star
  Was not happy with the service sign up for a 6month program they kept charging me beyond my 6 month. Made it real difficult to cancel paid my cancellation fee and still received letters in the mail for remaining balance
  

  Ecoshield Pest Solutions

  Date: 06/06/2025

  Hi *****,

  Thank you for taking the time to share your feedback. Were sorry to hear that your experience did not meet your expectations, especially when it came to the cancellation process and billing.

  To provide some context, our service agreements typically include a commitment to both a time frame and a set number of treatments. These details are reviewed during signup to help ensure clarity from the beginning. When a customer chooses to cancel early, a cancellation fee may apply to cover any upfront discounts that were provided. That said, continued billing after cancellation is not the experience we aim to provide, and we want to make sure your account is reviewed thoroughly.

  Please contact us at ************************************************ so we can investigate this further and ensure any outstanding balance is addressed appropriately. We appreciate the opportunity to make this right.

  Via I.

• Review fromSusan W

  Date: 06/03/2025

  5 stars
  Ecoshield is a great company! The sales *** who came to my door was very respectful and not pushy at all. He genuinely cared and wanted to help solve my bug issue. The service was very well done and the technician also listened to everything I had to say and needed.
  

  Ecoshield Pest Solutions

  Date: 06/04/2025

  Hi *****,

  Thank you so much for your kind words and for taking the time to share your experience!

  We're thrilled to hear that both our sales representative and technician provided you with respectful, attentive service. It's incredibly important to us that each step of your experience from initial contact to treatment is handled with care and professionalism. We're glad we could help address your bug concerns and that you felt heard throughout the process.

  If you ever need anything in the future or have additional questions, dont hesitate to reach out. We're always here to help!

  Via I.

• Review fromMichael W

  Date: 06/02/2025

  1 star
  This company uses fast talking salesmen to promote their services and trick you into a long term contract that in my opinion is very over priced. I signed up for their services which I expected to be $159 for six months, this is what the salesman led me to believe. Instead it was $159 for each monthly service for six months. Very deceptive. I would not recommend this company to anyone.
  

  Ecoshield Pest Solutions

  Date: 06/03/2025

  Hi *******,

  Thank you for sharing your feedback. We understand your concerns, and we appreciate the opportunity to clarify how our service agreements are structured.

  During enrollment, our representatives review the service schedule, pricing, and terms of the agreement to help ensure transparency before any commitment is made. Our standard service model includes an initial treatment followed by recurring services at set intervals, with pricing outlined as part of that discussion. We understand that misunderstandings can be frustrating, and we want to make sure every customer feels fully informed about what to expect.

  Wed value the opportunity to look into your account and review how your service was set up. If you're open to further discussion, please contact us directly at ************************************************ with your name and service address so our team can follow up.
  Thank you again for bringing this to our attention.

  Via I.

• Review fromJeffrey E

  Date: 05/30/2025

  1 star
  Salesman came with free offer due to high sales in the area. No paperwork, no ******* job, just a shirt with a logo does not work
  

  Ecoshield Pest Solutions

  Date: 06/02/2025

  Hi ****,

  Thank you for taking the time to share your concerns. We understand that trust and transparency are essential, especially during initial conversations with our representatives.

  Our team members are trained to clearly explain who we are, the services we provide, and to ensure that anyone considering Ecoshield has all the necessary information to make an informed decision. We also make a point to review agreements in full at the time of sign-up, including service terms and pricing.

  Wed like to look into this experience further and ensure the interaction is appropriately addressed. Please reach out to us at ************************************************ with any additional details, such as your location or the date of the visit, so we can follow up with the local team involved.

  We appreciate the opportunity to clarify and ensure professionalism in every interaction.

  Via I.

• Review fromHunter G

  Date: 05/30/2025

  1 star
  I called and terminated my account at the end of my contract. the same ****** the surprise of EcoShield themselves -- my account "reinstated itself" 20 days later. I found out months later when they tried to schedule a new quarterly appointment.Avoid this company like the plague. My contract was with Ecoshield **************** out of ********************* fact - if you want the cut your service cost in half - just call them and say you want to cancel you account. Then transfer to their "Solutions" department where they will let you haggle the cost down to basically nothing. Because that's the quality of the service - it's pretty much nothing.
  

  Ecoshield Pest Solutions

  Date: 06/02/2025

  Hi ******,

  Thank you for sharing your feedback. We understand how frustrating it can be when theres confusion around account status, and we appreciate you bringing this to our attention.

  While were unable to speak to specific account activity in a public forum, we can share that our account management process includes several steps to confirm cancellations and ensure clarity this includes reviewing the service agreement terms and recording final confirmation from the customer at the time of cancellation. That said, if there has been any misunderstanding or miscommunication, wed like to look into it promptly.

  We also understand that pricing questions can be a part of the decision-making process. Our Solutions team is available to help find options that fit within a customers budget while still providing the full value of our pest control services. Were proud of the work our technicians do every day to protect homes and families, and we remain committed to customer satisfaction.

  Please reach out to us directly at ************************************************ so we can investigate your account in detail and work toward a resolution thats fair and clear.

  Via I.

• Review fromBrady s

  Date: 05/29/2025

  1 star
  Knocks on my door and tries flirting with my wife, then when I come over and tell him were not intrested he lies about our HOA saying hes working on our neighbors home (which we have a company that does this already) then he steps up to my door and tries to keep pushing me to buy offering a discount to me. I told him to leave and he wouldnt so I slammed the door.
  

  Ecoshield Pest Solutions

  Date: 06/02/2025

  Hi *****,

  Thank you for sharing your experience. We take all feedback seriously and are committed to addressing concerns involving how our representatives conduct themselves during community outreach.

  We aim to ****** respectful and professional interactions at all times. The behavior you described does not reflect the standard we hold for our team, and wed like to ensure that your experience is fully reviewed and addressed. To do so, we ask that you please contact us directly at ************************************************ with any additional information youre comfortable sharing, such as the date, time, and location of the interaction.

  Our goal is always to create positive, professional experiences and to resolve concerns promptly and appropriately.

  Via I.

   

• Review fromQuin H

  Date: 05/29/2025

  1 star
  These guys are crooks.Don't use them PERIOD.cant tell they even been there a couple days after they left.I step on more bugs than they kill.
  

  Ecoshield Pest Solutions

  Date: 05/30/2025

  Hi Quin,
  
  Thank you for taking the time to share your concerns. We understand how frustrating it can be when expectations dont align with your experience, and we take feedback like this seriously.
  
  Our goal at Ecoshield Pest Solutions is always to provide effective, professional service backed by knowledgeable technicians and ongoing support. While results can sometimes take a short period to become fully noticeable depending on the type of treatment and pest activity we want to ensure every customer feels confident in the service they receive.
  
  Wed appreciate the opportunity to look into this further and help address your concerns. Please reach out to us directly at ************************************************ so our team can assist you and work toward a resolution.
  
  Via I.

• Review fromDeborah H

  Date: 05/26/2025

  1 star
  Walked right in to our fenced area. Lied about us calling him. Said he and his uncle own the company.
  

  Ecoshield Pest Solutions

  Date: 05/28/2025

  Hi *******,

  Thank you for bringing this to our attention. We take the conduct of our representatives seriously, and what youve described is not in line with the standards we expect from our team.

  Our goal is to ensure that every interaction with Ecoshield is respectful, transparent, and professional. We would like the opportunity to investigate this further and address it appropriately.

  To help us do that, please reach out to us directly at ************************************************ with any additional details you can provide. Your feedback is important to us, and were committed to ensuring that this matter is thoroughly reviewed.

  Via I.

• Review fromPatrick F

  Date: 05/23/2025

  1 star
  If they will rip off a man in the Uniform they will have no problem making you their next victim. You have been warned, scam two the initial charge must go to the salesman because I was charged a start up charge with the first payment. Second scam, Ecoshield increases your property size to charge you more. Scam three customer service will keep you dealing with them for over 45 minutes to finally cancel their service which you will do.If you hire them then you can only blame yourself.
  

  Ecoshield Pest Solutions

  Date: 05/27/2025

  Hi *******,

  Thank you for sharing your feedback. We take all concerns seriously and appreciate the opportunity to address them.

  At Ecoshield, we aim to provide clear and thorough communication during the sign-up process, including a review of pricing and service agreements. Our goal is always to ensure customers are fully informed at the start of service. Property size and corresponding service needs are determined using satellite imaging and in-person assessments to accurately tailor our treatments.

  We strive to provide efficient customer support and regret any frustration you've experienced during your interactions with our team. Your comments have been noted and will be shared internally for review.
  If you have unresolved concerns or would like to speak further about your experience, we encourage you to contact us directly at ************************************************* Were here to help and committed to ensuring each customer feels heard and valued.

  Via I.

• Review fromRyan M

  Date: 05/23/2025

  1 star
  Do not use this business for anything. The customer service is absolutely terrible and you will never speak with anyone local or most likely even in our country no matter how many times you call. If you send an email it will be 100% ignored. I was not shown by the technician and the inspector both on separate occasions. They will then charge you $180 to cancel your account and there is not management of any kind to actually speak with. What a horrible business as unprofessional as I have ever seen.If I could leave negative stars I would do so. This has been a terrible experience
  

  Ecoshield Pest Solutions

  Date: 05/27/2025

  Hi ****,

  Thank you for taking the time to share your experience. We understand how important clear communication and reliable service are, and were sorry to hear that your expectations were not met. We take this type of feedback seriously and are committed to reviewing concerns like yours thoroughly.
  Our service agreements are designed to be transparent, with cancellation terms outlined at the time of signup. These are reviewed digitally and provided via email so customers have the opportunity to look them over at their convenience. That said, we want to ensure every customer feels heard and supported throughout their time with us.

  If you havent already, please contact us directly at ************************************************ so we can look into your account and address the concerns youve raised. Our team is here to help and is committed to working with you toward a resolution.
  Thank you again for your feedback.

  Via I.