Reviews

Review Details

• Review fromzeek m

  Date: 04/03/2023

  1 star
  I am beyond disappointed and dissatisfied how this company handles business. Ive cancelled my services in August of 2022 and they sent out someone without my approval in February of 2023 and sent me an invoice. Theyve been calling multiple times weekly for the past 2 months trying to collect the money and every time I speak with someone they apologize and they say theyll take care of it. And this lasts 20 30 minutes every time. Today another person calls me again and tried to collect money for services theyve never done in February. I got so fed up with it that I sent them a video of their technician ringing the doorbell and nobody answering. So they want to charge me for something they didnt even do and something I never approved. Then they turn around and try to tell me I signed a 2 year plan when their sales person clearly told me they dont do contracts. Im getting told a different story every time they call ***** unbelievable. The biggest hassle ever!! Id never recommend the company and I cancelled my services because they didnt really work.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Zeek,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the ongoing issues you’ve faced with our service and the difficulties with cancellation.
  
  To address your concerns regarding the unauthorized service, the billing disputes, and the inconsistencies in communication, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLuke P

  Date: 03/14/2023

  1 star
  DO NOT use this company, contract is BS, once you sign up you are locked in, and canceling is almost impossible. The service they provide is basically sweeping some spider webs and sprinkle some dust around the outside of your house. I saw really no improvement in pests. I was told each time I tried to cancel I would have to pay a huge fee. They promised to lower the rate and then charged me the full amount anyway. When I called about the overcharge they stated I should see a refund on my card. Nothing...Worst decision I ever made. True Scam. I wish I had checked their reviews first.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Luke,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the challenges you've faced with our service and the cancellation process.
  
  To address your concerns about the effectiveness of the service provided, the difficulties with canceling your contract, and the billing issues, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSherry B

  Date: 03/14/2023

  1 star
  They do door to door sales, which by itself could be ok even though there people (including myself) wholl never buy anything from a door to door sales person. The problem is that these people completely ignored my no solicitation sign right by the door, and knocked my door very aggressively and loudly. They showed up at my door twice in one day, completely ruining my peaceful quiet Saturday. Please train your employees better so that they respect peoples desire not to be bothered by a door to door sales person.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Sherry,

  Thank you for bringing this issue to our attention. We take your feedback seriously and understand how important it is to respect "no soliciting" signs and the preferences of our community members.
  
  To address your concerns about our door-to-door sales practices and the behavior of our representatives, we encourage you to contact our Customer Feedback Team at [email protected]. They are dedicated to reviewing your experience and ensuring that proper training and protocols are enforced.
  
  Ecoshield values customer satisfaction and appreciates your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromColin G

  Date: 03/01/2023

  1 star
  The salesman are completely misleading and tie you in to a long term contract with large cancellation fees even though the salesman swear up and down that there is no cancellation penalty at any time. The whole sales tactic is completely misleading and the services are not any better than any other company or DIY products from ************ stay away unless you want to be locked in for a year or more Complete scam. Salesman are most likely trained to portray things a certain way to lock you in. Reguardless of your reason for a cancellation they will just ******* you with discounts then still try to bill you for cancellation during a cycle and then the call center will threaten you with a collections agency.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Colin,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the misleading sales practices and challenges you've faced with our service and cancellation process.
  
  To address your concerns about the sales tactics, the long-term contract, and the billing issues, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMichael C

  Date: 02/27/2023

  1 star
  Highly aggressive door to door salesman. Do not honor no soliciting signs. Even tried to come into my backyard. No means no
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Michael,

  Thank you for bringing this issue to our attention. We take your concerns seriously and understand the importance of respecting "no soliciting" signs and personal boundaries.
  
  To address your experience and ensure that our representatives adhere to proper protocols, we encourage you to contact our Customer Feedback Team at [email protected]. They are dedicated to reviewing your concerns and taking the necessary steps to improve our practices.
  
  Ecoshield values customer satisfaction, and we appreciate your feedback as we work to enhance our service.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRoger H

  Date: 02/17/2023

  1 star
  These guys are truly a scam. They verbally lie to you at the door and have you sign a contract via email that is nothing like what the kid at the door told you. I am not sure but I think they hire third parties to get your business but what you sign is totally different. If you want to stop the non-service they will not accept it until after the last treatment is complete. I guess they hope you will forget to cancel and it renews. All this is bad enough, but the service did not work. This company is out of ******. That should tell you a lot. Do not do business with these people.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Roger,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the issues you encountered with our sales practices and service effectiveness.
  
  To address your concerns regarding the contract discrepancies, communication from our team, and the service provided, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPauline S

  Date: 02/14/2023

  5 stars
  **** showed up on time - even a little early which was just fine with me! He was extremely pleasant, friendly and knowledgeable. He completed his tasks while providing attention to detail! EchoShield has always given me excellent service for a reasonable price.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Pauline,

  Thank you for your wonderful feedback! We're thrilled to hear that Josh provided you with excellent service and that you appreciated his punctuality, friendliness, and attention to detail. 
  
  At Ecoshield, we strive to deliver high-quality service at a reasonable price, and it’s great to know that your experience reflects that. Your kind words will be shared with Josh and the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromCaroline B

  Date: 02/10/2023

  1 star
  They just wont leave me alone. *** told them i moved they want to charge $300 to move the account. I told them i will be living in a condo and they want proof of my address. Told them i dont want anything to do with them and they are not getting any money. Ive had to block calls from them. Really worrying behavior. Avoid them at all costs.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Caroline,

  Thank you for sharing your experience. We take your concerns very seriously and understand how frustrating it can be to receive persistent communication after expressing your desire to cancel.
  
  To address your situation regarding the charges and the ongoing contact, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your concerns and ensuring that you receive the support you need.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPoly C

  Date: 02/10/2023

  1 star
  Ecoshield is a scam. They perform no services and bill endlessly. Awful!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Poly,

  Thank you for sharing your feedback. We take your concerns seriously and are sorry to hear about your negative experience with our services and billing practices.
  
  To address your issues regarding the lack of service and the ongoing billing, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSarah J

  Date: 02/07/2023

  1 star
  Terrible company. Harassing me to pay back the 'initial discount' for which I find nothing in the contract requiring that I owe that. Plus the signature on the contract copy they sent me is not my signature. They will not back off and stop call/emailing me. Goes in about 2-week cycles. One rep told me that it was canceled, but two weeks later they called again for collection. Plus their service was terrible... only sprayed around the doors their last visit. Didn't ********** the house perimeter. Do not use this company. A scam from start to finish.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Sarah,

  Thank you for sharing your experience. We take your feedback very seriously and understand your frustration regarding the ongoing communication and issues with your contract.
  
  To address your concerns about the alleged charges, the signature discrepancies, and the service provided, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team