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Business ProfileforAptive Environmental, LLC
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1. Establish and maintain a positive track record in the marketplace.
1C. Be free from government action that demonstrates a significant failure to support BBB ethical principles. BBB evaluates the action and makes a determination on adherence to this standard based on the nature of the violation and the extent of harm it caused or is alleged to have caused, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action.
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On May 26, 2023, Aptive Environmental, LLC (Aptive) entered into a Consent Order with the Pennsylvania Office of Attorney General to settle a petition filed earlier this year alleging that Aptive was violating the terms of a 2019 settlement agreement in which Aptive agreed to comply with obtaining the required solicitation permits prior to engaging in door-to-door sales; provide consumers with a copy of the contract at the time of signing; inform consumers of their three day right to cancel; and honor consumer cancelation requests. Though Aptive had agreed to the terms laid out in the 2019 settlement agreement, a new investigation was opened after learning that Aptive may have been in violation of the agreement.
The Consent Order requires Aptive Environmental, LLC to pay the Commonwealth $220,000, which represents $195,000 in civil penalties, and $25,000 to reimburse the Commonwealth for its investigative and legal costs.
At-a-glance
Customer Complaints
1,189 complaints closed in last 3 years
379 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 548 W 8360 S, Sandy, UT 84070-6440
- BBB File Opened:
- 4/6/2016
- Years in Business:
- 8
- Business Started:
- 10/27/2015
- Business Started Locally:
- 10/27/2015
- Business Incorporated:
- 10/27/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. David Royce, Chairperson
- Mr. Vess Pearson, CEO
- Mr. Nathan Wilcox, Chief Legal Officer
- Contact Information
Principal
- Mr. David Royce, Chairperson
- Mr. Vess Pearson, CEO
- Mr. Nathan Wilcox, Chief Legal Officer
Customer Contact
- Mr. Nathan Wilcox, Chief Legal Officer
- Additional Contact Information
Phone Numbers
- (214) 762-6090Other Phone
- (844) 573-7111Other Phone
- (214) 762-6090
Customer Complaints
1,189 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
3,352 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
AKOSUA B.
06/09/2024
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