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Business Profile

Online Retailer

AN & Associates

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 373 total complaints in the last 3 years.
    • 167 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I order ****** Signature Diwali Collector By ***** ****** ** ******** They told me it will be ship out in 7 days never receive the doll sent them and email never got a respond back.

    • Initial Complaint

      Date:22/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase the starlight dress from mycomfyblouse.com on Wednesday November 13th, I paid 86$ for the dress (including shipping and other fees). After doing some research I discovered the company does not send clothes of the same quality as the pictures and does not ship as fast as their website says or does not ship at all. I emailed the company several times to attempt to cancel my order and refund my money but I am met with an automated message every time and cannot get a hold of anyone from the company.

    • Initial Complaint

      Date:21/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online purchase order for tree seeds on 10/19/24 from this online retail website: https://******************/

      I received a purchase confirmation email in a timeline manner stating that my order was being processed and that I would be notified when it is ready to ship. Three weeks elapsed and I had not received my delivery or any updates. I have contacted the vendor multiple times via email and have not received any replies.

      It appears to be a legitimate website. However, upon closer inspection there are numerous signs that it is a ********** e-commerce site.

    • Initial Complaint

      Date:18/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two pair of "**** ****" jeans from ***** ***** *****. They were delivered not as advertised- the material was extremely thin, the pockets and buttons were non-functional, they were not the correct size as advertised although the tag read the size advertised. They were also damaged with fraying at the seams of both pairs. I returned the pants and did not receive a refund for the product or shipping costs incurred to send them back to CHINA, even though the business is listed in New York. * ***** ***** **** ****** ***** ***** ** * *** ***** **** **** ****** **** ******* ** *** ** *** ******* ******** ********* ****** ******** ****** *** ******* ** ********** *** * ***** *********** ***** ******* *** ***** ******** *********

    • Initial Complaint

      Date:18/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a ****** image search for an advent calendar sold out at target. The company advertised the exact same calendar instead of it being squishmals they replaced with marshmallows. No warning and the kids I purchased these for are too young for them. I immediately emailed to cancel as it was false advertising. I was asked if I wanted to cancel. I immediately responded with Yes. Days later I received an email stating item has shipped. There is zero tracking. They could have cancelled. They used the same photo to bait customers. Which is completely wrong

    • Initial Complaint

      Date:14/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the product I would receive 3 to 7 business days instead I received it 20 days later and the product was not as advertised so I attempted to return it however they don’t provide return labels and on the website their address is in Buffalo New York however they want you to return the product to China and never provided a return address and basically refuses to give me my money back.

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 17th 2024
      Ordered 2 pair of Judy Blue jeans from the company. Received my order on Oct 29th and was scammed by the company, they sent me cheap pieces instead.
      I have emailed and they refuse to send me a full refund unless I pay an additional $30-$60 shipping back the their warehouse in China, although they claim to be operating out of New York. I paid $79 and want my complete refund with a shipping label to send them back. They have only offered 15 - 20% refund and a gift card to spend more money on their website. There are plenty of reviews of others who have been scammed and I should have checked before ordering, but wont stop til I get my refund.

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on 10-17-24
      Received 10-30-24
      I need to return the order. I followed the instructions by emailing [email protected]
      I emailed several times now:
      10-30-24
      10-31-24
      11-1-24
      11-2-24
      11-6-24
      Only response I have received it an automated one saying to respond to that email which I have done several times.
      I have not received return instructions yet.

    • Initial Complaint

      Date:05/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an online order for multiple pairs of pants in Oct 2024. It took weeks to get my order and the sizes were too big. I started a return request with the company only to be told I could either pay to ship the items to China or accept a 15% refund. To ship back to China would cost more than my $89 order. **** ******* ** * ***** **** ************* **** *** *** ***** **** ******** Then I end up with two fraudulent charges on my credit card for gift cards to BHN.

    • Initial Complaint

      Date:29/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered clothing: 9-26-24
      Company Charged credit card ending ****: 9-27-24
      As of 10/27/24 have not received item. Would like to cancel transaction and get refund

    AN & Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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