Business Profile

Online Retailer

AN & Associates

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

373 total complaints in the last 3 years.
167 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/09/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order and item **** **** * ** and was given fake tracking information. Went to my local post office and they said they did not have any information when they checked their database for them. Contacted the telephone number and the person said I was another on the long list of people that were given a false tracking number and they used their company and they were receiving multiple calls. They said they did flag this to their ***** department. Not sure what has been done.
Business Response
Date: 04/09/2025
We are writing in response to the complaint filed by Ms. ***** ******** regarding order #*************.
Ms. ******** placed her order in July 2025. Tracking records indicate that the package was marked as delivered to a parcel locker in Cheyenne, WY on August 5, 2025, under tracking number *************. However, Ms. ******** reported that she did not receive the package and raised concerns about the tracking information.
To address the issue, we processed a full refund of $51.83 to the original payment method. In addition, Ms. ******** has filed a chargeback with her bank, which is currently under review. As the chargeback process is managed directly between the bank and the payment processor, we are cooperating fully and will abide by the outcome of the review.
We regret the inconvenience this matter has caused and appreciate Ms. ******** bringing it to our attention. Regardless of the outcome of the chargeback, we have taken internal steps with our shipping partners to improve tracking reliability and ensure customers have clear delivery information moving forward.
Sincerely,
**** *******
AN & Associates
Customer Answer
Date: 04/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:03/09/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 24th I received an item guaranteed authentic & when it arrived it was not. I contacted the seller same the day & did receive an email stating a refund would be issued within 3 to 5 business days. When I didn't get the refund, I contacted them. The terms of the refund changed dramatically. I was originally told I should keep the item. On 8/31 I was told I could mail it back to China, the new refund department location, or I could accept a 20% refund of my payment, or I could accept a 50% refund of my payment in the form of a gift card. I disputed with the credit card company. They denied the claim because my dispute was filed 30 plus days after delivery. It didn't matter that I had been in contact with the seller throughout August. This company sold a counterfeit item at regular price. This is why I'm asking for a refund.
Business Response
Date: 04/09/2025
We are writing in response to the complaint filed by Ms. ****** ***** regarding order #*****.
Ms. ***** purchased an item on July 24, 2025. She later contacted us expressing concerns about the authenticity of the item and requested a refund. While we initially discussed alternative resolutions, including partial refunds and return options, we recognize that this created frustration for the customer.
To resolve the matter in good faith, we have processed a full refund of $48.94 via ****** to Ms. *****. This refund has been completed, and no further action is required on her part.
We sincerely apologize for the inconvenience this situation caused and have reviewed our customer service procedures to ensure clearer communication and faster resolution in future cases.
Sincerely,
**** *******
AN & Associates
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:24/08/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product from
This company on-line on 6/12/25. I received a notice from them that there were delays in shipping due to high demand. A month had gone by and I never received item. After returning home from a 10 day trip, I saw a notice from the post office on my door stating that a package arrived at the post office but it required additional shipping to be delivered to my home. The notice stated that I must pick up the package by a certain date and if not picked up, it would be disposed of. By the time I returned home from my trip. It had been too late and the package is already disposed of. I paid the company for shipping and should have received the product to my
Home. I have reached out to the company several times asking for a refund.
Business Response
Date: 04/09/2025
We are writing in response to the complaint filed by Ms. ***** ********** regarding order #*****.
First, we sincerely apologize for the inconvenience and frustration this experience has caused. Ms. ********** placed her order on June 12, 2025, and, due to unusually high demand at the time, we provided notice that shipments may encounter delays. The order was shipped out; however, according to the delivery service, an additional postage fee was required upon arrival. A notice was left with instructions to pick up the parcel before a certain date. Unfortunately, we understand that Ms. ********** was away at the time, and the package was ultimately disposed of by the postal service.
While the shipping issue was beyond our control once the order was in transit, we recognize the inconvenience this created for our customer. After receiving Ms. **********’s request, we promptly processed a full refund of $19.49 to her original payment method. This refund has already been completed, and no further action is required on her part.
We value our customers and always aim to resolve matters fairly and promptly. We believe this resolution fully addresses the concern, but we remain available if Ms. ********** requires any additional confirmation of the refund or has further questions.
Sincerely,
**** *******
AN & Associates
Customer Answer
Date: 04/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** **********
Initial Complaint
Date:15/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered from this **** company and never received the product. They sent **** tracking and then said it arrived and it never did. While I was arguing with support that my package didnt arrive, **** * ** was sending me emails saying it was about to ship which I showed to the agent but they kept saying yes it had shipped and had arrived. *** **** *** ***** ** ****** ** **** *** **** ***** *** **** *** ****** ** **** * ********** **** **** ***** **** ******* ** * ******** ***** **** *** ***** ***** *** ******** ** ******* *** ********** ****** **** *** *** **** *********** **** ** ********* * ******* *** **** **** ********
Business Response
Date: 25/08/2025
**** *******
AN & Associates
**** * *** *** **
******** ** *** ***
August 25, 2025
******** **
Complaint Administrator
Better Business Bureau
***********************
Re: Complaint ID ******** – Customer: Mr. ****** *******
Dear *** ******** ***
Thank you for your letter dated August 15, 2025, regarding the above-referenced complaint. We appreciate the opportunity to provide our response.
After reviewing the matter concerning Order #*****, we acknowledge that while the order was processed and marked as delivered by the carrier, the customer reported that the package was not received. To resolve this issue promptly and in good faith, we have issued a full refund of $127.44 to the customer’s original method of payment.
We regret the inconvenience this situation has caused and wish to assure both the customer and the BBB that we take delivery concerns seriously. As part of our continuous improvement efforts, we are enhancing our order tracking and communication process to minimize the risk of similar occurrences in the future.
We trust this resolution addresses the complaint satisfactorily. Please do not hesitate to contact us should further clarification be required.
Sincerely,
**** *******
AN & Associates
Initial Complaint
Date:10/08/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product from this business on 6/22/2025 for $24.54. I received the product on 7/22/2025 after several false emails stating that my product had shipped. Turns out this company is a **** that ships directly from China, and they are falsely advertising products by using the original manufacturers photographs and descriptions of the product and sending ***** knock offs. I immediately emailed the company and have received the run around on returning the product, receiving a refund, etc. Over the course of three days I was finally informed that I would be receiving a refund on the **** product. That was on July 25, 2025. I have yet to receive that refund. I emailed the company again in the same email thread questioning it, and was informed “We’re sorry for the late status on your order, but we can see that your product was delivered!” Every email comes from a different “customer service rep” and they are copy and paste replies. I have filed a dispute with my bank.
Business Response
Date: 04/09/2025
We are writing in response to the complaint filed by Ms. ***** ******* regarding order #*****.
Ms. ******* placed her order on June 22, 2025, in the amount of $24.54, which was delivered on July 22, 2025. We regret that the product did not meet her expectations and sincerely apologize for the inconvenience she experienced.
After Ms. ******* contacted us regarding her concerns, our customer service team confirmed that a refund would be issued. Unfortunately, there was a delay in completing this refund, which caused understandable frustration. We take responsibility for this delay and have since processed the full refund of $24.54 to the original payment method.
We also want to clarify that while our products ship from multiple fulfillment centers worldwide, including China, we are committed to transparency in our product listings and descriptions. We will continue to review our processes to ensure product quality and to avoid any misunderstanding in the future.
We regret that Ms. ******* felt her experience was not handled properly, and we appreciate her bringing these concerns to our attention. We remain committed to addressing customer issues promptly and fairly.
Sincerely,
**** *******
AN & Associates
Customer Answer
Date: 04/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. The response from the company is not satisfactory, and they did NOT issue me a refund. I disputed the charge with my bank *** ******** *** **** *********** and the bank closed my dispute in my favor. ******** * ** **** **** ******* *** ***** **** *** * **** ** *** **** ***** *** *** **** *****

Sincerely,

***** *******
Initial Complaint
Date:06/08/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased what I thought was one of the ****** 6 piece figures on June 14. After ordering I decided I would find it somewhere else because I wanted to see them in person first. I reached out the next day to submit request for refund. The company told me they couldn’t guarantee refund if it had already shipped. But if it hadn’t they would process my refund. I got a tracking a shipping number, but it never changed. It said product was in china and never gave an update. I checked today the tracking number doesn’t work anymore. I have sent about 10 emails today and it keeps getting a reply to send my order information regardless of how many times I send it, the same generated email comes back. I also asked for a refund again and it still sends the same automated email from different users. * ******* **** ******* ** * **** *** ******* **** *** ******** ** *******
Business Response
Date: 14/08/2025
August 14, 2025
Better Business Bureau
Attn: Complaint Administrator – ******** *.
Re: Complaint ID ******** – ******* ******
Dear ********,
We acknowledge receipt of the above-referenced complaint and appreciate the opportunity to respond.
The customer placed order #***** (********* *************) on June 14, 2025. On June 15, the customer contacted us to request a cancellation and refund. Our policy is to cancel and refund orders if they have not yet shipped; however, tracking information had already been generated by our logistics partner at the time of the request.
Following further communication with our fulfillment team, we confirmed that the shipment had not progressed and, as such, we proceeded to cancel the order in our system. The refund for the full amount of $129.99 has been processed back to the original payment method.
We regret any confusion or delay in our email communications, which may have been caused by our automated ticketing system sending repeated response prompts. We are reviewing this process to ensure more direct and personalized handling in similar cases going forward.
It is always our goal to act in good faith and provide satisfactory resolutions to our customers. This matter has now been resolved with the order canceled and payment refunded in full.
Sincerely,
**** *******
AN & Associates
**** * *** *** ***
******** ** *** ***
Initial Complaint
Date:05/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About two weeks ago I put in an order for ****** **** ** ** *******. They took my money and then gave a false tracking number. They keep emailing me the same things only for the same result. * ********** *** **** *** **** *** **** ********* ** ***** ******. I just would like my money refunded or to have an actual ******.
Business Response
Date: 13/08/2025
AN & Associates
1600 – 401 Bay St
Toronto, ON M5H 2Y4
August 13, 2025
******** **
Complaint Administrator
Better Business Bureau Serving Central Ontario
****** ********************* *** ********* ** ******** * ****** ******
**** *** *********
We are writing in response to the complaint filed by Ms. ****** ****** regarding Order #************.
The order was placed in late July 2025 for a ****** item. Tracking information (*******************************************) confirms the shipment is currently in transit.
To ensure prompt resolution and maintain customer satisfaction, we processed a full refund of $29.94 on August 13, 2025. The customer will still receive the order once it arrives and may retain the item at no additional cost as a gesture of goodwill.
We regret any inconvenience this may have caused and have reviewed our fulfillment and communication procedures to prevent similar misunderstandings in the future.
We trust this addresses the matter and respectfully request that the status of this complaint be updated to “Resolved.”
Sincerely,
**** *******
AN & Associates
Customer Answer
Date: 13/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:05/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a gift for my coworker **** was supposed to be delivered to the office more then 10 days ago. The business charged my payment and to date there is no shipping information and I have sent emails. They reply is out of stock but will not refund my money
Business Response
Date: 14/08/2025
August 14, 2025
Better Business Bureau
Attn: Complaint Administrator – ******** *.
Re: Complaint ID ******** – **** ********
Dear ********,
We acknowledge receipt of the above-referenced complaint and appreciate the opportunity to address the customer’s concerns.
Order ************ was placed by Ms. **** ******** for a gift item. After processing, it was determined that the item was temporarily out of stock. Our team promptly informed the customer and provided available options. The customer requested a refund, and the full payment of $44.93 was issued back to the original method of payment.
We regret any inconvenience caused by the delay in fulfillment and have taken steps to improve our stock availability monitoring to prevent similar situations. It is always our intention to ensure customer satisfaction, and we are pleased to confirm that this matter has been resolved.
Should you require any further information or documentation regarding this transaction, please do not hesitate to contact us.
Sincerely,
**** *******
AN & Associates
**** * *** *** ***
******** ** *** ***
Customer Answer
Date: 14/08/2025

Complaint: ********

I am rejecting this response because: I PAID $44.93 NOT $35.98. NOTHING WAS SENT NOR RECEIVED. SO I EXPECT A FULL REFUND !!!!!

Sincerely,

**** ******** **** ********
Business Response
Date: 25/08/2025
**** *******
AN & Associates
**** * *** *** **
******** ** *** ***
August 25, 2025
******** **
Complaint Administrator
Better Business Bureau
***********************
Re: Complaint ID ******** – Consumer: Ms. **** ********
Dear Ms. ******** ***
Thank you for your follow-up regarding the above-referenced complaint. We have reviewed the consumer’s rebuttal and wish to provide clarification.
The customer is correct that the total payment received for this order was $44.93. To resolve this matter in good faith, we issued a full refund of $44.93 on August 14, 2025, at 15:21 back to the original payment method.
We trust this action fully addresses the consumer’s concerns, as the requested resolution — a complete refund — has been completed. We regret any inconvenience caused and appreciate the opportunity to clarify this matter.
Sincerely,
**** *******
AN & Associates
Initial Complaint
Date:31/07/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Website sold me counterfeit items, and would not accept a return of the counterfeit’s unless I paid for shipping to china. Also sent me fake tracking, and re-packaged the items somewhere in queens, NY.
Initial Complaint
Date:23/07/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have placed 2 orders with this company and have not recieved either order it’s been well over a month. Everytime I reschedule out they say it’s coming. The tracking info they give you leads you to no where. * ** ** ***** **** **** ******** * ***** ****** **** *** **** ******** ********
Business Response
Date: 28/07/2025
Business Response – AN & Associates / **** * **
Complaint ID: ********
Customer: ******* *********
***** ******** ****** *** ***********
Dear BBB and Ms. *********,
Thank you for the opportunity to respond to this complaint. We sincerely apologize for the inconvenience and delay Ms. ********* experienced with both of her orders.
Ms. ********* placed two separate orders:
Order #*****
Tracking number: *************
Tracking link: *******************************************
Status: In transit, with expected delivery by August 1, 2025
Order ***********
Tracking number: *************
Tracking link: *******************************************
Status: Also in transit, progressing through the carrier network
We understand how upsetting it is to wait beyond the expected delivery window, especially with unclear tracking updates. We acknowledge that this experience did not meet our usual standards, and we truly regret the frustration it caused.
Resolution:
To fully resolve this matter, we have processed a full refund totaling approximately $230 to Ms. *********’s ****** account, covering both orders. The refund has already been completed and should be visible in her account.
Should the packages arrive after the refund, Ms. ********* is welcome to keep them with our compliments, as a gesture of goodwill.
We are actively working to improve our shipping timelines and communication to avoid similar issues in the future. We appreciate Ms. *********’s patience and thank her for bringing this matter to our attention.
Sincerely,
**** *******
AN & Associates / **** * **
****************
Customer Answer
Date: 28/07/2025

Complaint: ********

I am rejecting this response because:

I have received $0.00 back in my ****** account from them there statement is false. I am willing to provide my payment history to prove I have not been refunded $230.00 to my account

Sincerely,

******* *********

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AN & Associates is NOT a BBB Accredited Business.