Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AN & Associates

  Toronto, ON M5H 2Y4

• 

  AN & Associates

  2740 Slough St Mississauga, ON L4T 1G3

• 

  AN & Associates

  1711 Cudaback Ave Pmb 5867 Niagara Falls, NY 14303

• 

  My Makeup Brush Set

  1711 Cudaback Ave Niagara Falls, NY 14303

• 

  Florence Scovel Jewelry

  1711 Cudaback Ave Niagara Falls, NY 14303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order from this company on the 24 of June **** *** ** ********* it is now the 23 of July I still have not received them, they still have not shipped, I have written the company and they said they will look in to is and now they have stopped responding *** **** * ****** **** ** ****** ** ****** ** *** *** ** ****** ****** **** ** **** ******* *** **** **** ******* *** **** ******** ** **** **** **** *** ******** ******** ******** ** *******

  Business Response

  Date: 13/08/2025

  AN & Associates
  **** * *** *** **
  ******** ** *** ***
  August 13, 2025
  ******** **
  Complaint Administrator
  Better Business Bureau Serving Central Ontario
  ****** *********************
  Re: Complaint ID ******** – *********** ********
  Dear Ms. ********,
  We are writing in response to the complaint filed by Ms. *********** ******** regarding Order #*****.
  The order was placed on June 24, 2025. Due to unforeseen shipping delays, the package had not yet been delivered by July 23, 2025. Tracking information confirms the shipment is in transit and can be viewed at the following link: ********************************************
  In the interest of resolving the matter promptly and ensuring customer satisfaction, we processed a full refund of $108.64 on August 13, 2025. The customer will still receive the order once it arrives and may retain the item at no additional cost as a gesture of goodwill.
  We regret any inconvenience this delay may have caused and have reviewed our fulfillment procedures to prevent similar occurrences in the future.
  We trust this addresses the matter and respectfully request that the status of this complaint be updated to “Resolved.”
  Sincerely,
  **** *******
   AN & Associates

• Initial Complaint

  Date:22/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ******************************************************** A 6 pack of Labubus for $118.49. I ordered this June 19th and shipping said 5-10 business days. It is currently July 22nd and I have received nothing. I got a notification saying it was shipping but still no package. I want my money back and to report this business *** ***** * ***** * ****** **** **** **** ******** *** ******* ** * ** ******* *** ***** ****** **** **** ******* ** **** ********

  Business Response

  Date: 28/07/2025

  Business Response – AN & Associates / **** * **
  Complaint ID: ********
  Customer: [Name withheld per BBB guidelines]
  Order Number: #*****
  Dear BBB and Customer,
  Thank you for the opportunity to respond to this complaint. We apologize for any inconvenience and delay the customer experienced regarding their order.
  The customer placed order #***** on June 19, 2025, and received a shipping confirmation with tracking number *************. While the standard shipping timeframe is 5–10 business days, we acknowledge that international and customs-related factors can occasionally cause delays outside our control.
  As of our most recent check, the package remains in transit and is scheduled for delivery by August 1, 2025, per tracking information ******* *** ********************************************
  Resolution:
  To ensure the customer's satisfaction and to resolve the issue promptly, we have issued a full refund of $118.49 to the original payment method. The refund was processed and should reflect on the customer’s account within 5–7 business days, depending on their financial institution.
  We sincerely regret any frustration this situation may have caused. Our team continues to improve fulfillment processes and customer communication to better serve our valued customers.
  If the customer receives the item after the refund has been issued, they may choose to keep it as a gesture of goodwill.
  Sincerely,
  **** *******
  AN & Associates / **** * **
  ****************

• Initial Complaint

  Date:16/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two ******* from **** * ** on June 27th, it is now July 16 they said it would be here in 10 business days. I spent around 40 dollars and would either like my money back or my ******* delivered. I emailed them asking about my package and didn’t get a respond.

  Business Response

  Date: 22/07/2025

  Dear BBB Complaint Administrator,
  Thank you for the opportunity to respond to the complaint submitted by Ms. ****** ***** regarding order number ************* placed on June 27, 2025.
  We sincerely apologize for any inconvenience Ms. ***** has experienced with the delivery delay. Our standard estimated delivery timeframe is 7–15 business days, as noted during checkout and in our order confirmation email. While we aim to deliver earlier whenever possible, there are instances where international logistics may experience unexpected transit delays.
  Upon checking the order, we confirm that it was processed and shipped out promptly. The latest tracking update (*******************************************) shows the package in transit as of July 22, 2025, and it is moving through the carrier’s network.
  Regarding the communication concern, we apologize if Ms. *****’s inquiry was not promptly addressed. We are currently reviewing our support system to ensure no customer inquiries go unanswered. We take these matters seriously and have taken steps internally to reinforce timely responses.
  Resolution:
  We will continue monitoring the shipment and can follow up with the carrier on the customer’s behalf.
  Should the package not be delivered by July 31 2025, we will issue a full refund of $36.64 as a courtesy.
  Alternatively, if Ms. ***** prefers to wait for delivery, we will ensure she receives the full tracking support and any updates directly.
  We are committed to resolving this to Ms. *****’s satisfaction and appreciate her patience as the shipment completes its transit.
  Sincerely,
  **** *******
  AN & Associates / **** * **
  *******************

  Customer Answer

  Date: 22/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was genuinely just worried I had gotten scammed or my package went missing. When I tried reaching out my email wouldn’t send so I approthe response and I am  more than happy to wait until July 31st because I was really wanting these.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:30/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I saw an advertisement for this company **** * ** that directed me to their website to purchase items. I checked their contact information and saw they were based in the US, specifically in NY, so I thought it was a legitimate company and made a purchase on June 4th for $440.88. They then sent me a discount offer for my next order, so I placed another order for $132.93 on June 7th. They sent email confirmations and said the items would arrive in 5-10 business days. We are now nearly a month later, and I still haven't received anything. When I looked at the purchase receipt on my credit card statement, it listed LED LIGHTING, and the email address was strange, showing **********************, but the emails I received instructed me to contact them at ****************. When I emailed that address, it bounced back! I want all my money refunded. **** ******* ** * ***** *** * ******* **** **** ** * **** ******* ***** ****** **** **** ** ****** I have contacted them multiple times, with no information

  Business Response

  Date: 08/07/2025

  Business Response to BBB Complaint ID ********
  Submitted by: **** *******
  Company: AN & Associates / **** * **
  Dear BBB and Ms. *******,
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this experience has caused Ms. *******.
  Upon review of her orders (****** *** ******), we acknowledge the delays in processing and the communication issues she encountered. We understand how disappointing it must have been to not receive timely updates, and we regret the confusion caused by the discrepancy in the payment descriptor and the email bounceback issue.
  Please allow us to clarify:
  **** * ** is part of a broader group of affiliated eCommerce stores, which may sometimes lead to payment processors displaying different business names on card statements (such as "LED LIGHTING"). This is not intended to mislead and we understand how this may have caused concern. Additionally, the bounceback from **************** was due to a temporary email configuration error, which has since been corrected.
  As a gesture of goodwill and to fully resolve this matter, we have already processed a full refund for both orders totaling $573.81. The refunds were issued back to Ms. *******'s original method of payment and should reflect in her account shortly, if not already.
  We remain committed to providing a better customer experience and are taking steps internally to ensure this type of situation does not occur again.
  We appreciate the opportunity to resolve this and respectfully request that this case be marked as resolved.
  Sincerely,
  **** *******
  Customer Experience Team
  AN & Associates / **** * **
  *******************

  Customer Answer

  Date: 10/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because as of today there has still been no REFUNDS posted or received and the company claimed that it was done and I should have already received them.  In keeping with my 10 Days to reply I have check and there are no PENDING REFUNDS from this company to my accounts.  Additionally I tried to email them at the email that they put in their response ******************* to check validation and ask for proof of the refund and wouldn't you know it, it BOUNCED back as a NOT WORKING email.  I guess another mishap as they claimed in the previous response.  **** ******* ** * ****.  I suggest they show PROOF of the REFUND being submitted to BOTH my Charges for the total sum!  As of today they have NOT REFUNDED my account.
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:24/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company ** * **** **** said they would give tracking information within seven days from the order datebut they never did and it's been more than a month since I made the order so I would to cancel the order and have a refund

  Business Response

  Date: 28/06/2025

  Response to BBB Complaint ID ********
  Customer: ***** ***** ****
  Dear BBB Administrator,
  Thank you for the opportunity to respond to this complaint.
  We regret the inconvenience experienced by Mr. **** and sincerely apologize for any delay or lack of clarity regarding the order and its tracking status.
  Upon reviewing the case, we have cancelled the order and issued a full refund of $29.86 to the original payment method. The matter has been resolved on our end, and no further action is needed from the customer.
  We appreciate Mr. **** bringing this to our attention, and we remain committed to improving our communication and customer service processes.
  We respectfully request that this case be marked as resolved and closed.
  Sincerely,
  **** *******
  AN & Associates
  **************************

• Initial Complaint

  Date:23/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A dress for my wife was purchased. The dress was received on June 6, but it is too large and not her style. On several occasions I have requested a return label, since June 6, 2025. To date, the company has failed to provide via email. a RETURN LABEL. I would like to return the dress and secure a refund.

  Business Response

  Date: 28/06/2025

  Response to BBB Complaint ID ********
  Customer: *** ********
  Order #: ******
  Dear BBB Administrator,
  Thank you for the opportunity to respond to this complaint.
  We sincerely apologize for any inconvenience Mr. ******** has experienced. We understand the frustration that comes from not being able to complete a return process smoothly.
  To assist Mr. ******** promptly, we kindly request that he confirm the store name or website where the order was placed. Our company operates multiple storefronts, and having this information will allow us to locate the order in our system and proceed with the appropriate return instructions and refund process without further delay.
  Once we receive confirmation, we will expedite the resolution, including issuing a return label if applicable, and processing the refund in accordance with our return policy.
  We appreciate the opportunity to resolve this matter and restore the customer’s confidence in our service.
  Sincerely,
  ****
  AN & Associates
  **************************

  Customer Answer

  Date: 10/07/2025

  The issue between myself and the vendor has been resolved.

• Initial Complaint

  Date:20/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased something from **** * ** and as soon as I made the purchase I was reading on ****** that this business is using stock pictures on their website. But other customers have not received their product or it's a ***** *** of what they actually ordered. I emailed the company but have not heard anything back from them. There is no telephone customer service number to call. **** ** * **** ******* ***** * ** *** **** ****** **** ** **** ****** ** **** **** ********

  Business Response

  Date: 28/06/2025

  Response to BBB Complaint ID ********
  Customer: ***** *****
  Order #: *****
  Dear BBB Administrator,
  Thank you for the opportunity to respond to this complaint. We appreciate your efforts in providing a platform for open communication and dispute resolution.
  Regarding the issue raised by Ms. *****, we would like to clarify the following:
  The order placed by Ms. ***** was received and subsequently cancelled and fully refunded upon her request.
  The refund of $47.92 has been processed in full and the transaction has been closed on our end.
  We strive to respond to all customer inquiries as quickly as possible, and we regret any delay in communication that may have contributed to her concerns.
  We also want to assure the BBB and the customer that we take feedback seriously and do not condone misleading practices. Our store sources items through verified suppliers, and while we understand there are concerns raised online, we are committed to ensuring each customer receives the item as described or is refunded if unsatisfied.
  We respectfully request this case be marked as resolved and closed, as the customer has been refunded in full.
  Sincerely,
  ****
  AN & Associates / **** * **
  *******************

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 4, 2025 for shoes from this company. Now a month later I have no package, the tracking is still saying it’s an airport and after multiple emails no one has addressed the issue.

  Business Response

  Date: 28/06/2025

  Response to BBB Complaint ID ********
  Customer: ******** *******
  Dear BBB Administrator,
  Thank you for the opportunity to address this complaint.
  We sincerely apologize to Ms. ******* for the inconvenience caused by the delay in receiving her order and any lack of communication she may have experienced.
  To assist her as quickly as possible, we kindly request that she confirm which store or website the order was placed from, as our company operates multiple online storefronts. This information is necessary to locate her order in our system and proceed with the appropriate resolution—whether that be reshipment or a full refund.
  We are standing by and ready to take action as soon as we receive this clarification.
  Sincerely,
  **** *******
  AN & Associates
  **************************

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  no delivery no tracking

  Business Response

  Date: 28/06/2025

  Response to BBB Complaint ID ********
  Customer: **** *****
  Order #: ******************
  Dear BBB Administrator,
  Thank you for the opportunity to respond to this complaint.
  We apologize to Mr. ***** for any inconvenience caused by the lack of delivery or tracking information. After reviewing the order, we have processed a full refund of $44.98 to the original payment method.
  While we always aim to meet our stated shipping and communication timelines, we recognize that delays can occur and we take full responsibility for the experience. We’re continuing to improve our fulfillment processes to avoid such issues moving forward.
  As the order has been refunded in full, we kindly request this case be marked as resolved and closed.
  Sincerely,
  **** *******
  AN & Associates
  **************************

• Initial Complaint

  Date:26/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pairs of shorts on Feb 22 from ***** ****** for $42.95 including shipping. I was told it would be delivered in 5-15 days. I was told it shipped March 3rd, then was told it was delivered April 2nd. I never received them. I sent them numerous emails beginning April 3rd and got a computer generated response every time. I also tried to call and got no answer. This company is still out there trying to sell these shorts *** **** * *****

  Business Response

  Date: 28/06/2025

  Response to BBB Complaint ID ********
  Customer: *** *********
  ***** ** *****
  ******** ** *************
  Dear BBB Administrator,
  Thank you for the opportunity to address this complaint. We appreciate the Better Business Bureau’s role in helping both consumers and businesses resolve concerns effectively.
  Regarding Ms. *********** order, our records confirm the following:
  The order was placed on February 22, 2025, and was shipped on March 3, 2025.
  According to our tracking system (********* ******** *** **** ***** **********************************************************), the shipment was successfully delivered on March 28, 2025.
  Since the order’s delivery, we have not received any further communication from the customer regarding non-receipt or follow-up issues beyond the automated responses mentioned. If Ms. ********* did not receive the parcel despite the confirmed delivery, we would have appreciated the opportunity to assist by filing a claim with the courier or exploring alternative solutions.
  That said, we understand how frustrating delivery issues can be and we are open to working with the customer if she contacts us directly with additional details (e.g., confirmation from her local post office or an affidavit of non-receipt).
  At this time, based on the confirmed delivery and absence of subsequent communication, we kindly request that this case be marked as resolved and closed. We remain available to assist should the customer wish to reach out again.
  Sincerely,
  ****

  AN & Associates
  **************************