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Business Profile

Online Retailer

AN & Associates

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AN & Associates has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 373 total complaints in the last 3 years.
    • 167 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gift for Xmas for my daughter

      No confirmation e mail regarding order sent, nothing.

      They charged my debit card- $54. & change

      Then I randomly get a “text from them w a shipment #” ran it through usps when a label has been created but nothing has shipped… Bevsuse it never will

      E mailed 2x no response

      Called # on their site twice, “number not in service at this time.” ** *** ****** ** ****** ***** *** ******* ****** *** **** *** ***** **** **** **** ***** ******* ******** **** ** ***** **** **** ** ********* ** *** *** **** ***** ** ********* 
      I never order off of anything but big companies like ******* *** ***** ******* ***** etc. things I know are legit- but she really wanted this gift and instead of researching first then buying I did it the other way around. **** *** * ****** * ***** **** ***** ** ******* ** ***** *** ** ****** ** ******** ****** *** ***** ** ***** ******

    • Initial Complaint

      Date:22/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 items from the website Ashleyjewels.com on 11/04/21. Order number ******. On November 26th, 2021 my package was delivered with only one of the three items I ordered. I did not receive the elephant love keychain which was $16.00 or the good luck elephant pendant which was $3.00. I have been reaching out to this company with many emails and never got a response. The number to contact them is not in service. I would like my items shipped or a refund. * **** ******** ** ******* *** *********** ** *** ******** ****** * **** **** **** ***********

    • Initial Complaint

      Date:16/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two pair of pants on 11/5/2022 for a total of $55.18. Received no confirmation email or shipping info, just the notification that the money had been taken out of my account. Tried calling, but no response. I'd like a refund.

      Invoice ID ****************** Transaction ID *****************

    • Initial Complaint

      Date:08/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 10/8/22 never received any email confirmation. I was charged $72.97. I emailed 5x and no response . Phone number never answers. It’s been 30 days no response and want a refund

    AN & Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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